For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

You are in luck! The Canvas Company recently added a specialist who also knows how to re-stuff car…read moreseats. Melissa came from Barretts auto and Marine trim shop after Barrett's unfortunate closure. She is very knowledgeable re: boat canvas and auto Convertable tops and interiors. I hope I haven't over recommended Milessa, but she is very good at what she dose. Timothy Smith. Lake Leelanau

We had the Canvas Company create a new top on our 270 Amberjack. They did a great job. I gave them…read morea picture of what I had in mind, they had a few suggestions, and everything turned out great. They came to my location and the work took less time than I had anticipated. Great company. Great group of people.

The best experience in sales, service and parts. I have had a great experience working with Mega…read moreand my new Centurion boat. Buy with confidence knowing they will take care of you during and after the sale.

I recently purchased 3 dirt bikes from them, I got a kx450, klx230s, and a kayo td125. They didn't…read morehave the kid bikes built yet, but they built 4 separate bikes to find which one would fit him the best. They treated me great though the entire process.

I bought a used pontoon boat a few years ago from them. It's been a great boat and their…read morerecommendation to buy it was good advice. I've had the boat serviced by them for the last couple of years. So far, everything has been fine. They are very nice, and responsive. Everyone seems to care and know what they are doing. I found the owner very pleasant and concerned with addressing concerns.

DO NOT GIVE GRAND BAY MARINE YOUR BUSINESS!!! Absolutely horrible experience that I hope nobody…read moreelse has to endure. The whole operation is a phony scam and it all starts from the top with the owner Liz. They promised heated indoor storage, took our money, and were unable to provide us with indoor heated storage come late October. Mike the service manager was a complete ass when trying to come up with a plan as to what they were going to do, while the boat sat outside in the elements for weeks. They then transported the boat to another facility, and during the process proceeded to wreck the boat costing $32,000 in total damages. After months and months of back and forth email exchanges and getting nowhere, I began to get very frustrated and asked for an in person meeting to discuss how we were going to move forward. Owner liz and crew met with me and assured me that she would handle it. We left the meeting after coming up with a plan to order parts and start the repair process, in which they said we would have to wait weeks before other boats are worked on in their shop first. They cashed the two party insurance check and then proceeded to do nothing once again. After another week of them not doing anything, I once again followed up to see what was going on and Liz absolutely lost her cool with me. She called me a "little baby", told me that she was not going to give me my money back, and told me that I was not allowed at her place of business...! I had to work with their insurance company directly on how to recover the money to get my boat repaired. Thank god this nightmare is coming to an end as we were able to get the boat and drive it down to Grand Haven where things are finally getting done!! We did learn that they also did not perform oil changes, did a horrible job with acid on the waterline, and prepped the boat like they were just going to leave it outside and not tell us (they actually did this to another customer we've heard from). It never ends with these guys. Horrible, horrible experience. Stay far away from Grand Bay Marine. You're asking for a lot of trouble. This is the first review I've ever written. I'm not one to post something like this, but this company is really that awful that I felt the need to. Thank you for your time, and I hope this helps spread awareness as to how shady Liz and her company Grand Bay Marine truly are.

I've have been using captains choice marine for a few years to do PM and shrink wrapping of my…read moreboats. Recently they rebuilt my Yamaha F200 motor they did a fine job at a fair price. I had another unrelated to the motor rebuild they displayed great customer service in coming out to where the boat was docked reviewed the issue and help me load the boat on my trailer. Hard to fine service like this. Thanks Tyler

I needed a trailer to haul my snowblower to repair shop. They had what I needed and let me return…read moreafter hours. Thanks for making this task earlier

We lost a water pump on the way to Traverse City camping on Friday evening of Memorial weekend. We…read morewere 6/7 miles from Kalkaska and my road service was going to take me to the closest shop. I figured I would be dealing with it Tuesday morning after the holiday weekend. While waiting for the wrecker, I googled auto repair for Kalkaska. I thought maybe I could get lucky and find a place open in the morning. I found Johnny's and it said 24/7 repair (I thought, yeah sure). I call and Jonny picks up. His words were if he can get the parts, he would get it done. Long story short, I had friends pick up my 5th wheel and wife and take them camping. I stayed behind with the hopes it would be complete as soon as possible. I made it to the campground with my truck back in order by midnight. Everybody at the campground were waiting for my call to come and get me because they all said there is no way it would be done before the END of the weekend. The price was more than fare, and Im only giving a 5 star because that is as good of a review as I can give. Thanks again, Jonny!!!

John did a good job tuning up my mercury outboard motor,its running real well! It an older 2000…read moreyear 50hp two stroke that i use primarily for fishing,and cruising northern michigans beautiful lakes.the motor has ran well for 25 years,and taken alot of abuse on the big waters of lake michigan and lake huron,all without a tune up.it finally let me down,3 miles of of frankfort last year.i m glad i took to johhnys,i can now take it back on the the big lake with confidence. Jim c