Really happy with the service. Got the county-required inspection. It was efficient and Jim was…read moreknowledgeable and happy to answer questions. Also helped us figure out a few extra lids we needed to uncover and didn't charge us for the bit of extra work. I also researched prices before making my appointment and this was a great price too. Hopefully we don't ever need to get in touch due to issues but we do need to get an inspection every year due to being near water and won't be hesitating to use them again!

Did a great job pumping my septic. There was a finding of concern with the outtake baffle of my…read moreseptic tank, and the owner ( with many years of septic experience) made a special trip out to look at the issue and reassured me no intervention was needed. Will use Jim's Septic the next time I need septic pumping.

My sump pump failed during the recent heavy rain event. I was not aware of the standing water in…read morethe basement until the weekend--when the water heater failed due to the flooding. I called a couple of plumbers that were 24-7. Bryan at Legacy returned my call (the only one) within the hour and was able to find time to look at the situation and advise me--no charge. He couldn't get to the job soon enough (good plumbers are very busy these days), but looked at and approved the drain work of my handyman friend and suggested that if my friend could do the work sooner, i should go ahead with him. I appreciate Bryan's knowledge (son of a plumber) and his empathy for the difficulty of life without hot running water...As a woman managing home maintenance, I really appreciate contractors who communicate well and don't take advantage of customers. I would definitely call Legacy again.

Horrible customer service when you call and the owner of the company in process of talking to you…read moreintentionally hangs up on you when you're trying to discuss a job that is likely 5k and have an additional job on a 5600 sq foot house... goes to show there truly is no "service" in the service industries anymore at least not with legacy plumbing!

West Coast Plumbing, Pumps, & Filtration did an excellent job for us. The plumber they sent, a Mr…read more Breuer, was knowledgeable, helpful, and efficient. I highly recommend this company and Mr. Breuer.

I had the company out not once but twice and they failed to properly diagnose the problem at fix…read morethe issue. They just started replacing parts and then $3400 later I still had no water. It has been a nightmare and of course they didn't want to take any accountability or responsibility for their actions when I called the owner. They are crooks with no morals!!! Steer clear of them would be my advice!!!

Do not use 2 sons Plumbing. This company and its employees are terrible. They do not know what they…read moreare doing. Two weeks on a plumbing job that should have only taken 2 maybe 4 days at most. for over a week now more than 7 days they bring in 4 and more of their trucks and vans blocking driveways. When asked how long it going to take them to finish the job. They just smile at you and say nothing. Plus they are RUDE.! They act they they just do not care. That is why I'm posting this.

My Heat pump HVAC system that was only a year old quit pumping AC on a really HOT day with holidays…read morecoming! The original installer was no longer around and it turned out they had made some mistakes in the installation causing the breakage of a part due to water and dust in the coolant because there was no filter dry installed. It was not an easy thing to find because it looked just fine at first. I had 2 other companies over to try and fix it but they could not find what was wrong and more or less abandoned me. Then I found 2 sons and I am so glad I did. 2 SONS sent Steven over and he really knows heat pumps. He went through the entire system very carefully and finally found the problem.....which he fixed beautifully. He went above and beyond helping me and trying not to cost me too much money. I can't thank him enough. And Debbie in the office was so helpful too. When she knew I couldn't take the heat due to a stroke, she made sure I got help right away. A big thank you to 2 Sons! Great company!

They put in a Navien Tankless water heater last year. They were supposed to come back in March to…read moredo the first year's service which was part of the cost of the installation. Well, Tom has a new license but has disconnected his two phone numbers and I've sent registered and return receipt letters to his addresses and they have been returned by the PO. He could be nice then turn and be rude. He refused to give a signed contract but did give a receipt that I thought would be binding. Before we hired him and Brian I made sure he had a bond and license. He kept saying I was just supposed to trust him. They did the work and the tankless works fine but when I did a call back on an issue I left several messages and when I didn't get a response I called Navien. When he finally came he kept saying to call him not the company and I told him that I did. Brian was supposed to take over the business but there is no way of getting ahold of either of them. Beware of any business that won't give you a signed contract up front and says just trust me. He was good...until he wasn't.

Friendly honest guys. We ended up not using them but both Tom and Brian were professional in…read morereplying to my calls and providing cost informatio.

Our water main broke. They were the only company to not require a deposit to come out and give an…read moreestimate. They were efficient and done before the estimated time! Jeff and Christian were awesome! They showed up when they said they would and actually worked a full day. They went above and beyond! We will defenatley use them again for our plumbing needs!

Update on second call! This time Brian came out, if you remember from the first post they had to…read moredescaled our Rinnai tankless water heater. According to Brian and many others, it's the best on the market. So, after the descaling we had low water pressure and we were still getting intermittent hot water and our unit was flashing a code 63. Code 63 means the water flow is low and a few things could be wrong. The number one issue was after descaling the line needed to be cleared from the little catch baskets. They did their part but more gunk from the descaling needed to clear the pipes. So, Brian turned the water off and pulled the little catch baskets again but only one had stuff in it and may have been the problem. But what really was the problem was our shower heads. Brian and Eric recommended we pull the pressure plug from the shower head. While Brian was here he gave great advice on codes for our Rinnai and the quality of water in our area. Our water pressure was much better but we were still getting intermittent hot water. So, following Eric, Brian and YouTunes advice and we pulled the pressure plugs from the shower heard. Now the water flows like the Snoquaimie Falls, hold smokes! But you know what, the water stays hot with no issues!!! So, if you're having this problem pull the shower head first plus and that should fix the problem. The cost for this was $0.00!

I rarely leave negative reviews, but I believe other homeowners deserve to know about my…read moreexperience. I hired All-Purpose Plumbing to clear an emergency main sewer backup at my rental property in Tacoma. I manage the property remotely, so I specifically requested documentation of the work and the condition of the line. The technician spent approximately two hours on site and charged me $1,741.01. According to the invoice, the service was to clear the main sewer drain. However, the technician ultimately documented that he was "unable to clear clog." I was told the blockage involved baby wipes and was referred for a costly excavation/repair project. Because the sewer backup remained unresolved, I immediately called another licensed plumbing company for a second opinion. They restored flow shortly afterward and then performed a sewer camera inspection. Based on that inspection, they identified root intrusion as the issue. This differed from what I had been told during the original service call. I contacted All-Purpose Plumbing's management and provided the invoices and the subsequent findings. Rather than resolving my concerns, the discussion focused on defending the original service. I was offered partial refunds, but we were unable to reach an agreement. I ultimately disputed the charge with my credit card issuer. I did not dispute the entire amount because I recognized there was value in the technician traveling to the property and attempting the work. I disputed everything above approximately $165, which I believed was a reasonable amount for the service attempt. After reviewing the documentation I submitted, including invoices and supporting evidence, my credit card issuer ruled in my favor on the disputed amount. Every homeowner can draw their own conclusions, but my experience left me with three recommendations: 1. Ask for photos or video documenting the condition of your line before authorizing expensive repairs whenever possible. 2. Get a second opinion before agreeing to major excavation work. 3. If the initial diagnosis doesn't match later findings, keep all documentation and invoices. Based on my experience, I would not use All-Purpose Plumbing again.

If I could give them a minus star, I would. DO NOT do business with Platinum Full Service Plumbing-…read morespecifically Colton. They are unreliable , unprofessional and do not complete work., as agreed. I hired them to repair a main line that burst and they did not follow through to have the work inspected by the City of Tacoma. They refuse to respond to my attempts to resolve the matter and now I will be taking legal action.

Platinum Plumbing handled the full gut remodel of our 3,676 sq.ft. Edgewood property, overseeing…read morethe entire plumbing system from start to finish--and absolutely overdelivered in every aspect. This was a highly sophisticated project that required completely redoing the plumbing, and they executed it with precision, professionalism, and integrity. Colton was my main point of contact, and working with him was a breeze. He walked us through the pricing breakdown in great detail, helped us save money in areas we hadn't even considered, and made what could've been a stressful process feel smooth and manageable. Special shoutout to Nate and Joe--both of whom played an instrumental role in the success of the job. The entire Platinum Plumbing crew is top-tier. They're a team I would recommend without hesitation, day after day, and one I'll personally continue to stand behind and hire for future projects.