I rarely write reviews, but Brake Solutions in New Braunfels absolutely earned this one. Another repair shop told me I needed new brakes immediately and quoted me nearly $1,000. They strongly urged me not to wait and said I should come back as soon as possible. Concerned for my safety, I even took time off work to have my brakes checked. Wanting a second opinion, I went to Brake Solutions. Even after knowing what the other shop had told me, they performed an honest inspection and informed me that my brakes still have an estimated 30,000 miles of life remaining. They could have easily sold me a brake job I didn't need, but instead they chose honesty and integrity. Their professionalism, transparency, and ethical business practices have earned my complete trust. I was especially grateful because I simply wasn't in a position to spend $1,000 on unnecessary repairs. In today's world, finding a shop that puts customers before profits is rare. If you're looking for a place you can truly trust, I wholeheartedly recommend Brake Solutions. They've gained a customer for life, and I'll be telling my friends and family about the outstanding service I received. Thank you, Brake Solutions, for proving that honesty still exists in the auto repair industry. read more

Austin and Casey were amazing to work with! After a 16 hour move to NB, I wasn't comfortable with some noises my truck was making. Brake Solutions was my first and only call and I definitely made the right choice. After explaining my concerns, Austin welcomed me to drop the truck off and the techs would get to work. They focused on all my concerns and called me back with the work that needed to be done. That worked was completed quickly and at such a reasonable price. I'll be using Brake Solutions for all future truck needs! read more

Austin, helped solve major issue with transmission. Offer first born child in payment but he proved his value and charged a reasonable amount. read more

Brake Solutions is great. Affordable prices, very polite staff, and great communication. Thanks fellas

The absolute best experience I've ever had with a repair shop. Austin was amazing. He explained everything so well I understood exactly what was needed. I had a diagnostic result quickly and the repairs were completed really fast. The cost was affordable and I am so pleased that I was referred by a friend. Will definitely be using their services again read more

I came here because I needed some brake work done. I really appreciated the professionalism and quality care of this business. They provide great customer service and are good communicators -- keeping the customer informed and updated throughout the process. read more

Trustworthy mechanics! Of all the challenges getting your car serviced, finding someone you can trust is paramount. This is the place! Great service, on time, reasonable prices and no unnecessary add-ons or upsells!! read more

Great service from the start! Austin fit me into the Friday schedule, suggested we drop of the night before which worked well. First thing in the morning, he called with diagnosis and estimate (@ a very fair price) and had the car working great before lunchtime! Very trustworthy. We will definitely be back for all of our brake and alignment needs! read more

Great service. Straightforward and honest. Great prices! Would highly recommend to anyone. Repaired my Mercedes S560

Kept appointment time. Professional service. Fair price. No unnecessary work added on. Pleasant staff. Highly recommend.

Just had my front brakes replaced. This is outstanding place to get your car worked on. I scheduled an appointment. Showed up and gave them my car. My sister took me home. A few hours later Austin called me and said I didn't need new brakes on my back wheels, but the front wheels needed a complete brake job. About two hours later, he gave me a call and told me my car was ready. Honestly, I expected to pay a lot more. Extremely reasonable and fair price. This is a family owned business in New Braunfels and they support the community. I am a customer for life. read more

These guys actually talked me out of spending more money on my brake job. Very honest and they did good work. Friendly staff

These guys are legit! I brought my car in because the brakes had been squeaking, and Austin said they could check it out. I got a call a few hours later, and they informed me that my brakes were just fine and didn't need any work. I can tell you I'm a customer for life after that kind of honesty! read more

Don't go anywhere else to work on your car. Very trustworthy and honest. I dealt with Austin and he is wonderful. My car drives like new. A super great value for the wonderful job they do and they don't try to rip you off like other places. read more

Did a great job on my 2004 Sequoia. Austin walked me through the whole process and is very knowledgeable friendly and trustworthy.

Needed brakes right away and chose Brake Solutions based on other Yelp reviews. They were quite busy and fit me in. They were good about setting my expectations and let me know it would be best if I could leave my car for a couple of days. I received a call the following morning to let me know that the inspection had been completed and what the cost would be. After giving approval, I was surprised to receive a call not long after that the repairs were complete. I'll definitely be back. Nice to have someone local you can trust. read more

Absolutely top notch outfit. Austin and Marisa are amazing. Honest customer service and recommendations. They are one of the businesses that make New Braunfels a great place to live. read more

Finding a shop and people you can trust is so hard...so let me make it easier for you. Brake Solutions is a shop you can trust because of the family, the people that own and operate it,the Herring family. If they say your vehicle needs it...it needs it and they charge a fair price for the services they provide. You need a shop you can trust, look no further. read more

Another excellent experience. My car had a rough idle and needed a tune up. I called Austin and arranged for a time and date for the repair and the work was done within a few hours. Problem solved! I'll be back. read more

Brake Solutions is a savior. I had never had my brake pads changed and they were down to about nothing. Austin and his team were able to squeeze me in for an inspection and change first thing and had my car fixed and ready to go before my work shift started, and just before a road trip to boot. Not only were they fast and great service but super friendly too! I definitely recommend them and I'll be back again for sure! read more

Exceptional customer service! Austin is the real deal! He was incredibly knowledgeable and genuinely honest. This type of service simply does not exist anymore, so it was refreshing to deal with such professionalism. The entire crew was amazing. I will recommend them a hundred times over. read more

I was told I needed brake work by a tire company and my oil light kept coming on. So they checked both and said I needed neither, got a few more thou to go yet. How great is that? I have been a customer for several years now and will be until one of us is no longer here! I wish everyone was as honest and friendly. It is just great to do business with them. read more

Our first time coming to Brake Solutions. Very pleased with the service, professionalism and honesty. The pricing was good and most importantly the honesty. We will be back. read more

I've taken my vehicle to Brake Solutions twice and both times they were wonderful. Austin took care of my visit both times. They got me in late in the day to accommodate my work schedule, they're fair and the prices are half of what the dealership would charge (I know because I got quotes from both), they're friendly, and I love being able to give my business to a locally owned and operated shop. I absolutely trust them with my vehicle and my wallet! read more

I highly recommend this place! I had some work done on my previous car here. They did a great job, and the price was very reasonable. A few months later I had some other issues arise with my car and took it to a place in San Marcos close to my house because I didn't have a lot of time. The repairs needed ended up being extensive, and would have been incredibly expensive. I called Austin for a second opinion and took it in. He told me that if it was his vehicle he would trade it in, because for the repairs to be worth it I would literally have to have nothing else go wrong with the car. While the diagnosis was disappointing, the honesty was much appreciated! This is now my go to place for car any car repairs. read more

Great place, 5/5 stars. I spoke with the owner when I called to schedule, he was very relatable and easy to talk to. Gave clear and simple explanation of what services were needed, services that were recommended, and services that might be a good idea at some point in the future. No hassle at all. I will continue to use this place for myself and always recommend them to friends and family! read more

Nothing but excellent customer service and quality work from Austin and his team at Brake Solutions! I highly recommend!

Amazing team here! So grateful I was referred to them by a friend a couple years ago. I couldn't ask for better service or prices and I trust them fully. Don't waste your time anywhere else, Brake Solutions is the way to go if you're having car troubles! Thanks guys! read more

We highly recommend Brake Solutions! I called to have our brakes checked. Austin was very friendly and professional when he made us an appointment for 2PM that day. My husband was very impressed with the quick and excellent diagnostic work, the cost of brake repair, everything about his experience with Brake Solutions. We have already recommended them to friends and will continue to do so! read more

I had called over 5 different locations to get my brakes done and all of them had horrible phone etiquette! However, Brake Solutions was my next phone call and Austin answered. His customer service is what sold me besides their prices. The staff in all was very professional, genuine and weren't just trying to sell me products and work that I didn't need. Austin and Marisa were AMAZING! To top it off they got me out an hour earlier then they expected and I was hungry since it was early, so Austin offered to get me breakfast tacos because he was going as well. I will be a returning customer and be sure to tell everyone to go to them! Thank you!!!! read more

When we first moved to New Braunfels, my husband and I had the usual quandary of finding a good (and honest) mechanic in a new town. A co-worker suggested Brake Solutions and I have yet to be disappointed. It's a family run business and everyone is friendly and always takes the time to explain everything. A good chunk of the time, the cost of maintenance and repairs even comes in below estimate. Good folks here. read more

I went to Brake Solutions for an inspection. Marisa took care of it and we were done very quickly. I took my wife's car back today and had the same experience. I overheard her talking to a customer about their car. The discussion was very thorough. I will be taking our vehicles there whenever they need work, and if we intend to buy a used car, they will go over it first for sure. read more

In the past, I had a horrible experience with the Brake Check on Loop 337 near 46. I witnessed the salesman there be very dishonest to a customer. So when my wife's tahoe needed work, I knew I had to search elsewhere. I searched the on-line reviews for the Chevrolet dealer in New Braunfels. I read the many recent horrible reviews everyone left for Valmark. But I called Valmark and described the work my vehicle needed. When I asked what his response was concerning all the recent bad reviews, Valmark's service man's response was "what reviews?". So I tried Gunn Chevrolet. When I called there, no one answered the phone and it sent me to a voicemail. I left a voicemail. No one ever called me back. After extending my search into New Braunfels, I discovered Brake Solutions. Brake Solutions had several good reviews. I made an appointment with Austin. Austin was able to take a look and ride with me to diagnosis the issue the same day. His approach to describing the condition of my vehicle left me feeling confident and comfortable that I was working with someone genuinely concerned about fixing only what needed to be fixed on the vehicle. Austin was very knowledgeable about repairs to Tahoe's and he provided me different cost estimates for the items that were worn and needed to be replaced. There was a huge difference from the experience I received with Brake Solutions compared to anyone else. I will definitely recommend Brake Solutions and will be doing business with Brake Solutions again. read more

I am so glad that I found Brake Solutions! I've seldom had a good experience with a mechanic's shop. Usually, they communicate poorly, they don't hit their estimated completion dates, and there are always gotchas when you hit the cashier's desk. This is so not the case with Brake Solutions! From the moment of initial contact, through the diagnostic process, and the follow up once the work is done, their ability to communicate and to set clear expectations of the work to be done is outstanding. Their shop is clean. The office staff is courteous and professional. Their prices are fair, and when you leave, you know that you have just had a quality experience with a business that you can trust. I highly recommend Brake Solutions as the place to go for all of you automotive repair and maintenance needs. read more