First time and last time im coming here. Service was not helpful at all . they didnt seem interested in helping me . i don't recommend coming here because unless youre friends with the staff you might not get good seevice . read more

Man I gotta tell ya having my vehicles serviced at this location in Allen Tx is always a blessing!! From the time I pull up with no reservations the crew immediately goes in to action like I'm a professional driver on Indi 500 race track..team checks me in cars up cars down quick quality service don't pay my bill and I'm back on the road safe and rolling again!!! O and the service guy Ray Gay is as usual MORE than professional, gives loads of help preventive care advice and always a happy go lucky dude. Thanks Brakes Plus!! Lo D! read more

Ray is amazing! You have to visit this place! They are honest and have the best prices in town! They'll treat you right every time!

Avoid Brakes Plus in Allen, on Greenville. Yesterday (8.21.24), in an effort to get things done quickly and maybe cheaper than my regular mechanic, I called Brakes Plus, on Greenville Ave, in Allen, TX, for my F250 diesel truck. I told them I wanted front brake pads and to have my rotors turned. I was adamant that I was not going to replace the rotors at this time. They told me to bring it in, and pads would be $149 (parts and labor). I brought it in, dropped it off, and an hour later they called to say "Your rotors are too thin to turn, so you need pads and rotors, for $799". I knew in my gut something was off. I decided to call my regular shop and see what they would quote me for pads and rotors (I may have been mentally conceding to need new rotors, because who would lie when I told them I couldn't afford it). My regular shop said pads and rotors for $697. I trusted my regular place more for this much work if needed, so I picked my truck back up and took it to my regular shop. Several hours later... my regular shop calls to tell me I don't need rotors or pads!!! That they had 50-60% life left on them. Even my back brakes were checked. Only reason my brakes squealed is due to driving down a gravel road with dust and not driving my truck much. My shop put some grease on the brakes and sent me home without paying a cent, even though they spent a good amount of labor to take off my wheels and check things out. Brakes Plus flat out lied to me. Just because I'm a woman, doesn't make me easy prey. Not only did they miss out on a couple of hundred dollars that day for doing the pads and turning rotors like I wanted, but they will, never in my lifetime, or my children's lifetime, get our business. And I will not hesitate to share with all the people I know. Oh, my regular shop is the place right next to Brakes Plus, so I just drove my truck 50' to get better service. read more

Brakes Plus - Auto Repair Near Me - Allen, Texas

This place is just awful. They failed to properly thread in the supposed housing they installed. OIL LEAKS!!! My store said they didn't do it. read more

Ray was working the front desk and Brad worked on my car. They're great guys! Service was straightforward and simple. I had to have my back to brake pads replaced and was recommended to their location by a family friend who has been using Brad for the last 10 years. Will be using them going forward! read more

I have used Brad and his team more than one time to completely redue several vehicles brakes both rotors and pads most recently we had a little issue that needed to be taken care of while out of state and Brad worked with a local shop to address the concern covered it in full very open very communicative Willing to take care of the customer and it's certainly appreciated, thank you read more

Ray was customer friendly for me in quick to get alignment on car. Fair price for service rendered . Done quickly.

I needed to make multiple repairs on my car. They gave me an honest estimate and fixed my car that afternoon. Their competitors next door gave me the same price but a 3rd more!! I'm definitely going back. Thanks Kevin Ledbetter and the good mechanics at Breaks Plus! read more

horrible service , my car was dropped at 10:30 am for a oil change and supposed to be ready in an hour . I went back at 2 and they font even move it from where I left it. never going back to this location read more

Messed up on an axle job a few weeks back. Causing my vehicle to stop moving when in drive. Was towed to a transmission shop as we initially thought it was a transmission issue. They found that the axle was not installed properly by brakes plus. $300 dollars later brakes plus refused to help pay for their mistake. Will find a new shop to get my work done at. read more

I just had my mom's car repaired at Brakes Plus. Two women who know nothing about cars are easy prey for repair shops like this. So I'm always skeptical. This was the second time the car failed to start and had to be jumped. We took it in to a competitor last time, and they said the battery was fine, but didn't diagnose the problem. When we took the car in to Brakes Plus (after it failed to start again), we were prepared for a big expense like an alternator or starter problem. I was shocked when they said the repair charge was $17. It was a simple problem with the cable connection to the battery and a little corrosion. It it so easy to take advantage of a woman with zero knowledge about cars, like taking candy from a baby. So kudos to Brakes Plus for their honesty. Ask for Ray. I think you can trust these guys! read more

Consumer BEWARE!! I have been using Brakes Plus in Allen, TX, for the past 5 years. I have had all of my vehicles serviced here as well as repaired. This past weekend, I had my 2019 F150 serviced there. I got an oil change, state inspection, tune-up, shocks/ struts, and alignment. $1,700.00 After leaving the store, I learned that my horn was not working. I tried to call the store but they had already closed. On Monday, I called and spoke with Chris (assistant mngr) and explained the situation. He said to bring it in when I could, and he would take care of it, no problem. I explained that I'm a truck driver out on the road and wouldn't be able to get back in until Saturday. Today is Saturday and I brought it in to get the horn working again but after they inspected the situation, now they are seeing that, to get it working will be more extensive work than they expected, so they want to charge me $ hundreds of dollars to fix something that they obviously broke while under the hood doing all the work I paid for. I need my horn working again, and I can not spend hundreds more dollars to fix something that was obviously the shops fault. If Brakes Plus isn't going to take responsibility for their work, then I will be forced to get it done elsewhere, and I will file a lawsuit against Brakes Plus for the cost of the repair to return my horn back to working. read more

An honest and friendly brakes place? Yes! I have such low expectations normally but Ray made all the difference. What an incredible person. Friendly, courteous, and does exactly what he says he will. I seriously could not be happier. Took my wife's van in for brakes today and it was an amazing experience. I'm actually kind of in shock that the experience was this good. read more

BP in Allen ROCKS - used them for years now - honest, fair and FAST - did it again today - Oil Change Rotation and Rear Brakes - BACK ON ROAD AS GOOD AS NEW - THANKS TEAM read more

Came in for a state inspection. Was in and out in 15-20 minutes! Ray and Lui were super nice and accommodating. Highly recommend!

My car had been worked on mostly dealer or. Shop my son bought it from /. Decided pop the hood and make sure all is. Functional + found a nightmare with the. Brakes not only sure how to. Jack it up without messing up the all wheel drive " in February I had to drive to. Cleburne " in the. Ice. Decided to take it to the pros Ray. Bled my breaks n put a new cap on it so. Glad Was cheerful & didn't upscale me since I had. Bremco high performance on my. Rotors already read more

opped my C8 Corvette off with these guys because the brakes squeal constantly and the dealership said it's "normal" figured while it was there I'd get an oil change and inspection too. The owner is the NICEST man ever and even got us a Lift to our truck in McKinney. (I had to leave overnight because I dropped it so late in the day) Can't say enough about how great the experience was. Will use again and highly recommend. read more

Took my Nissan 370Z to the Brakes Plus 1711 N Greenville Ave Allen, TX 75002 location last week to have my rear brakes replaced. After looking over my car I noticed they damaged my rear driver side rim. i have brand new tires and zero scratches on my rims. Now I have a damaged rim. The person damaged my rim while taking off the rim. Took the paint off down to the metal undercoat. Tried to get a response from them and no one has reached out to me. Will not be going back there ever. Poor service. read more

Quick and easy. Only minus is they forgot to add washing fluid to my car after my oil change.

I will never go back to this place again. I took my cadillac to get AC check, but the next day I went back again with the same problem and they fixed it and charged me again same price paid day ago, with 20% discount at this time. They should not have charged me twice(BTW, at first , I was told that If I had any problems I should go back, and I did it but was charged twice) I felt they took advantage of me. As a woman, as a customer, I definitely don't recommend that place. Very disappointed. read more

Needed oil change, several coupons came in the mail, Brakes Plus Allen, TX. had the best coupon. Called to confirm they were open on Friday before Veterans Day. Ray was very accommodating when scheduling an appointment in 30 min. Arrived to a very clean well maintained business. Met Ray who was very personable, knowledgeable and professional regarding his business. 30 min Ray had completed the oil change and inspected the recommended 82k miles maintenance needs (struts & shocks) be considered but assured me they were currently safe and reliable to drive. Offered a super great price when I return to have them done at my convenience. Wonderful experience I will return for all my vehicle needs. read more

Brakes Plus, Allen: Unnecessary replacements and overcharging for an old but smoothly running car. All it needed was new brake pads from state inspection. Bill is attached with contact info. read more

Brakes Plus - Auto Repair Near Me - Allen, Texas

Had my cars brakes and oil done. Vehicle was parked in garage and not used for several days. Came back to find a large pool of oil under the vehicle and when I started the vehicle a foul smell came from the exhaust. Brakes plus did not put the filter on right, appear to have damage the drain plug and put the wrong oil in the vehicle. Very disappointed by the quality of the service. read more

I needed a break job done on my car after 60k miles on it. It's been a week and about 200 miles of driving since the repair was done and seems like they have done a fantastic job on it. The reasons for a four star review is that my car has very light interior and the mechanic who worked on my car has left old trace everywhere from seat, steering, seat belt all the way to floor mats. I saw him using a piece of paper when sitting in the car but that apparently wasn't enough! I spent time taking the grease off my car's interior. Would be nice if a person other than a mechanic soaked in oil test drive the car maybe! read more

I have had good service here before but today I waited 3 hours for an oil change! It did not seem busy when I walked in on a Monday afternoon. No one seems to be in a hurry, no apologies. I felt like they didn't care about my time. read more

Kevin is God sent. He was concerned about my safety and made sure to give me the best value for my brakes. He went above and beyond to take care of me and I am grateful for that! I highly recommend Brakes Plus and Kevin...his customer service was phenomenal!!! read more

Brakes Plus is great. We usually do our state inspection and oil change there and did wheel alignment today. They are reasonably priced, responsive and friendly. Ray is providing excellent customer service! read more

Jason and his team are on top of it! I exclusively use this location for all my car needs as I've been pleasantly surprised at the service and attention to detail they've provided. Brakes Plus Allen keeps me and my family safe on the road. read more

One of the managers for location is incredibly rude and condescending. The way he talks down to customers is a little appalling. I may not know much about cars but being treated like an uneducated idiot is absurd. I will personally never go back to this location. read more

Great service! Great people! This is a great location to take your car. Jason and Shawn (not sure if that is how he spells it) are amazing. Being a female going into an auto shop alone, I automatically assume I am going to be taken advantage of and they are going to find all kinds of problems that are "dire" when they really aren't. At no point did I feel as if these guys were just trying to get money out of me. They were able to inspect and fix my car all within 2 hours. Shawn also offered to fix my broken ABS sensor wire for far less than any other shop that tried to convince me I needed to replace the entire sensor system for my left tire. I did not get it fixed that day solely because I was in a rush to not be too late for work and them needing to order the parts. I will definitely be back to get that wire replaced! Thanks guys!! read more

So I've visited this location twice. The first was for brake service before an out-of-state trip. I had to delay my trip and bring the car back the very next day because the car would shudder every time the brakes were applied, so the work was clearly not tested. They fixed it but it was a hassle. I gave them another shot with my wife's car (oil change), dropped it off, and got a phone call from them 30 minutes later saying we needed a couple of other services and quoted a several hundred dollar estimate. I told them I would call them back and then checked their own website for their service prices which were listed much cheaper. I called back and asked about the discrepancy, and after being quiet for a moment the employee admitted he had piled on several other services to charge me for without disclosing them or asking my permission. If I hadn't checked their website they would have scammed me out of several hundred dollars. Beware. read more

I went to have a alignment done on my truck due to it having a major pull to the driver side. After the alignment was finished and I left, I still noticed the pull to the driver side. A few days later I brought the truck back up to get re-aligned and was told that the alignment was still fine. Now a few more days pass and my truck still isn't driving properly so I decide to check my tires, which I was told was supposed to be done at both of my visits, and find that my tire is 17 psi low on my driver side and that was causing all of the issues. I could have saved a lot of time and money if I was told that my tire pressure was the issue. Instead I made TWO visits to this location and was not properly helped. I would NOT recommend servicing your vehicle here. read more

I just had my brakes serviced at brakes plus and in Allen and received excellent service at reasonable prices. They will now become my go to automotive service provider. read more

It is very hard for me to find trustworthy people to work on my car. Due to a poor alignment job at another company, I couldn't drive my car very far. Therefore, I had to choose a shop near my home. I researched and looked at reviews to see where to go. I decided to give Brakes Plus a try. I was super impressed at how honest and kind the two gentlemen were that assisted me. Ray was very welcoming and Brandon was very honest and detailed in his explanations. I'm definitely bringing my daugter's car for an alignment next and have told my friends about this place as well! Thanks Brandon and Ray for making Brakes Plus a honest place to go to! read more

This was my first time at this business. There were constant sexual remarks made by the business manager/owner addressed to me and all here for 2 hours. read more

My second trip to this particular location as it is brand new, super clean, and not terribly busy so far. Even though I do most of my own wrenching on everything except computerized alignments they have a state of the art Hunter alignment system that gets results. They are super technical and very easy to work with especially if you have any questions. Got my 2013 Prius and modified Mercedes C55 aligned with no issues. Being only 10 minutes away and receiving periodic coupons is certainly a bonus. I highly recommend this particular location. Customer service is very good! Unfortunately the Plano Coit location will only make toe adjustments not full alignments including camber and castor. read more

Time and time again, this location puts me at ease. They are super quick and have always been very reasonable with their prices. Today, my car had overheated due to a faulty clasp on my radiator hose that was just installed and they fixed it for free. The whole team is welcoming, helpful, knowledgeable and deserve much praise! Thank you Brakes Plus Allen! Ask for Jeremy, one of the best! read more

Not happy with their customer service! I've been bringing my fleet trucks there since they opened up but will bring my business somewhere eles! read more

HONEST shop that has earned my business! I've lived in Allen a year and had not found *that* auto shop that I could trust for all my F-150 work. Brought my truck here due to squeaking brakes. They did their free inspection and called me up to say brakes in great shape, overall truck in great shape, only small recommendation. That kind of honesty is a breath of fresh air! (For the record a ford dealer told me my brakes were shot at 35,000 miles of use, so glad I got a second opinion) These guys have earned my loyalty. read more