Helped with the price if repair. Jobs was done timely & properly. It's been a week & anything is perfect. I highly recommend Major Automotive to everyone! GREAT PLACE & JOB DONE! read more

Communication was better than expected. Everyone I encountered was beyond polite. Final price was same as quoted from the beginning. Will use them again Definitely recommend without hesitation. read more

After reading Yelp reviews I decided to take my car there. I was impressed by this place. New spark plugs, brake fluid flush, and struts for my hood were all done today. Thank you Jordan. Perfessional and a nice guy. I'll be back. read more

We broke down and had to leave the truck. We had it towed by Showtime Towing to Major Automotive for repairs. We were passing thru Dallas when the truck broke down. We had to leave the truck parked and broken as we continued to South Texas. Not knowing anyone we had to handle everything over the phone and depend on reviews. Both Showtime and Major Automotive were very professional and efficient. Thanks read more

After getting back to me about their discrepancy, they refunded me the amount that was overcharged. They apologized for their communication and took responsibility and ownership, showing their care and priority for their customers. This is what all businesses should do, listen to their clientele. I will be recommending friends to use this business for all of their auto needs. Thank you. read more

I brought my 2020 Silverado here for a **"Transmission Hot - Idle Engine"** warning and transmission overheating. I trusted this shop based on their reviews and expected they would diagnose and fix that specific problem. On the first visit, they replaced the alternator and water pump for about \$2,500. I was told the issue was fixed, but when I picked up the truck the same transmission warning and symptoms were still there. On the second visit, they then told me the actual fix for the warning was to replace the transmission cooler bypass valve (transmission thermostat) and quoted another \$417 ,at minimum, for that repair alone (more with a transmission service). To me, that means the original issue was not correctly diagnosed the first time, and I was asked to pay significantly more money to finally address the concern I came in with. They did not offer any meaningful adjustment or goodwill on the original \$2,500 bill, even though the first round of repairs did not resolve my stated problem. The parts they replaced may have had issues, but they were not what I brought the vehicle in for, and I didn't feel they took accountability for that misdiagnosis. I understand shops can't fix what they can't duplicate, but in my case I left feeling like I paid a lot of money without getting the transmission problem resolved and without the level of accountability I expected from their reviews. read more

Came in for routine service; fluids and spark plugs. Friendly service and informative diagnostics . Free rides to and from. Happy with my service. read more

This shop was amazing. My a/c went out last night; I only had today to get it fixed before my Mom arrived at DFW in the afternoon as I didn't want her to suffer the heat without it. They had it done with time to spare for me to get to the airport, so I didn't have to deal with the rush hour traffic! And all for a fair price! Lastly, the customer service was outstanding! So I can say with certainty, I'll be back. read more

Everything was just okay. The staff was reasonable and the work was acceptable, but the overall efficiency left room for improvement. A standard, middle-of-the-road experience for automotive service. read more

Another great experience with their skilled technicians. Very friendly people and environment. We take both our BMWs there for all service.

Wanted to sell me over priced parts when I had my own factory approved parts to install.

I went in for an oil change and asked that they check out why my car was shuddering they went above and beyond not only fixing my car, but explaining what its issues were. read more

Right out of the gate, everyone at this place were very professional and quick about everything. They did a great job. I would definitely recommend Major Automotive. read more

3 stars because i never got the work done here, so not sure how they are as far as that goes. Can't provide quotes without bringing the car in. I ended up w several other quotes over the phone simply by providing the vin # and the basic PM services needed. I asked "are you sure you need to see the car for things like replacing the rotors and pads? front struts? rear shocks/ yep still need to see it lol i had my vin ready etc. really weird as I was ready to choose a place and pay for the services right away....but who can drop their car off for a quote? I get it if I "don't know whats wrong with the car" of course I'd havce to bring it in....but a charge for replacing the shocks? etc? very weird read more

The best auto repair shop! They're located near downtown Plano with parking easily available near the entrance. Everyone is friendly, knowledgeable, and professional. I love that they're honest, efficient, and thorough with their work. They charge reasonable prices and will not push services on you. I'm impressed and highly recommend them for all your auto repair needs! read more

Good quality work, willing to work with you the best price. I definitely recommend this repair shop.

I have been there for State inspection for 2 years. Great service, team, and value! Owner is super nice and my vehicle is done really fast.

i wish i could say enough good things about this place but i can't! i inquired about our car that had a lot of issues and they responded on yelp and gave us an accurate price estimate and were always communicating with us during the whole process! they gave us a run down on everything that was wrong and explained everything and when we went to go pick up the car they even washed and detailed the car! this is the best experience i've had at an auto shop! thank you so much!!! read more

Just got our Equinox back after a fender bender. The work was beautiful. The time frame was met despite terrible weather. The estimate and price were agreeable. The people were kind and considerate. I hope I don't need their services again, but I highly recommend them. read more

Having moved here from another state, it's been hard to find people you can trust. So when my car started to give me trouble, I felt lost. After failed (and expensive) recommendations, I came across Major Automotive on yelp and prayed for the best. Well, Someone was listening because to say I left feeling a newfound trust in auto mechanics is saying very little when it comes to this shop. Ryan and the team made me feel at home and at peace. They explained everything well and didn't make me feel I was being ripped off like at another location I went to (PB). Thank you all so much! I will definitely be coming back for my automotive needs! read more

Stopped by Major Automotive today because rain was leaking through my driver's side. Great crew! Very professional and fantastic customer service. They assessed the problem; but because of my vehicle's special parts, they were not able to fix the issue. Gave recommendations. Very honest and friendly. I highly recommend read more

Super helpful and honest with their work+recommendations. This is a shop I'd rec to fam and friends in need.

My handbrake died on my Tahoe and I had my vehicle towed to Major Automotive in Plano. John did a full inspection of my Chevy and had it fixed and delivered to my home the next day. I appreciate so much how straight forward they are with me whenever I bring my car there. They give me a full assessment of the condition of my Tahoe and told me what made sense to repair. I no longer go to the Chevy dealer because I do not trust their "recommendations". With Major Automotive I believe they are looking out for my best interest and it gives me tremendous peace when I need my vehicle repaired. read more

This place is incredible. Everyone I spoke to was very welcoming, prices were competitive, the check-in where you describe your car's problem on a tablet was great, and the system they have for listing your car's issues on a website with photos and explanations is above and beyond what I expected. Everything this place does is done in a way that is hugely better than every other auto repair shop I've ever been to. read more

Major Automotive - The web portal is super helpful. - Auto Repair Near Me - Plano, Texas

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I have a 2018 Ford Fusion, and the infotainment system died on me! It's really weird driving around in a silent car!!! I took it to the dealership and while they were happy to fix it for me; they told me they were running almost two weeks behind, so they would need to keep my car the entire time.....and they had no loaners, oh yeah and they wanted to charge me $1500 for the privilege! I found these guys here on Yelp, so I took it into them and they ordered the part for me; let me keep my car in the meantime; and charged me half of what Ford were gonna charge. The process was so smooth and the actual procedure only took 2 hours max, easy peasy. Turns out they can do just about everything you could ever need for your car; so it's now my go to place. They are nice people too, I really enjoyed chatting with them whenever I went in, and they are so helpful, kept me updated throughout the week when I was waiting on the part coming in. Definitely recommend taking your car here ......oh and they seem to have updated all the software on the system too...way more user friendly now, woohoo! read more

Major Automotive has been working with me to get my 2003 Dodge Ram back in tip top shape. Their communication and professionalism are the best. I have worked with Jordan. The quality of the work done for me is excellent! read more

First time using this shop. Ended up replacing a starter motor on a 2013 Subaru Outback with 160K miles. Felt no pressure to perform any service. All communication went well and was timely. Overall cost was reasonable. One minor wish: the invoice didn't separate parts and labor cost. Wish it did. read more

Very quick in making repairs while I waited. I was in and out in 30 minutes . Prices were reasonable. A/C is now blowing cold air.

Great staff. Highly professional and consistent. Go to them with all my car and truck needs.

This business is awesome. The service is personal and professional. They even replaced my battery in my key fob at no charge. Their rates are very reasonable. Won't go anywhere else! read more

Called today and Ken said they could take me. Great customer service. And the smog test was done before I could complete reading a second article. Prompt, timely and super reasonable pricing. Thank You! read more

Major Automotive help me fix AC issue today with very reasonable price. Highly recommended.

Went in for extended warranty service on the air conditioning system. Ryan took care of getting authorization from the warranty company had parts wiring and took care of the work in a very timely manner. They also arranged for concierge services such as transportation to and from the shop. Great customer service!!! read more

I had my exhaust welded back together. Major gave a quick response, a fair estimate, and had me out in an hour. Overall it was a great experience, I'll definitely be back...and recommend! read more

Just had my daughter take her car in for front brakes. They run a nice shop and provide detailed updates as they check and then repaired the brakes. All went easy and fast, wasn't looking for the cheapest but paid what I felt was reasonable and they even provided warranty coverage. We found them on yelp, checked up on reviews and with other review site no major concerns and will continue to use them. read more

The best and most respectful, straight forward mechanics. Excellent service for good value. I live in Greenville and took my truck to them, and they offered to drive me back home from Plano in 5pm traffic. Just super friendly and great service. read more

Great customer service. They did exactly what was asked and even fixed one other small issue

Great first impression, very personable, knowledgeable, and professional. Completely check out my 2008 Jeep Commander for any safety concerns and made recommendations. The car drove like the suspension was out. They provided an estimate to replace all shocks and struts. They completed the work on time and my car rides like a new car. I would highly recommend Major Automotive. read more

Took our sons truck in because the AC stopped working. They diagnosed it same day and repaired it quickly at a very fair price. Went ahead and added an oil change and coolant flush because it was needed and their quote was competitive. I found them to be honest and they kept their word! read more

Great customer service. Performed work timely. Fair and transparent pricing. They set clear expectations and there were no surprises.