Excellent personalized service! [[HIGHLIGHT]]Thank you Chris , Kelvin and your fantastic team[[ENDHIGHLIGHT]]. Colorado Spring 2025 read more

My daughter took her Ford Escape to Palmer Park Blvd. in Colorado Springs location and got completely ripped off!!!! We live outside of New Orleans and would never have paid this price. $700.00 with a $60.00 coupon. Live and learn to ALWAYS ask for price. She did have her oil changed too. Labor 399.51 Disposal labor 3.00 Parts 247.95 fluids/supplies 27.00 tax 22.61 total $700.97 read more

Was there about 4000 miles ago for an oil change and yesterday I went to a different place and they said oil was never changed neither was the filter. Oil was blacker then black and oil filter was loose which was causing a leak. Take my money but don't do your job . You suck read more

I wanted to take a moment top recognize Paul, one of the service reps at the Marshall - Superior Brakes Plus. It is because of him that I use brakes plus for both of my vehicles. Paul took the time to clearly explain the work that needed to be done and provided honest, transparent guidance throughout the process. When I had the AC serviced for my Jeep, Paul made sure that the leak problem was properly diagnosed and fixed. When I needed to replace the engine splash shield for my Audi, he included the work with an oil change. It is great to speak with a guy who really knows and loves automobiles. Employees like Paul make all the difference, and he's a true asset to Brakes Plus. read more

I would like to give a shoutout to Jordan at the South Academy location in Colorado Springs for resetting my oil light in my Alfa Romeo Guilia. I even went down to Motor City Drive in Colorado Springs where the luxury car dealerships are and they couldn't even reset my oil change light. I was about give up give up hope and return to Denver until I came across Brakes Plus. Jordan definitely saved me from taking that trip back to Denver. Thank you for taking the time out of your busy schedule to reset my oil change light. read more

refused to use the part purchased in the building that they also get their parts. the part they purchased failed right after warranty and they refused to remedy the situation. came up with every excuse to not work on it. highly discourage anyone to use them. [[HIGHLIGHT]]horrible customer service. acted like I was upsetting them returning a vehicle their part failed on.[[ENDHIGHLIGHT]] willing to push vehicle in garage to fix nonrelated brake issues but not willing to push the the truck from the parking stall to the garage to fix the part that failed they supplied. BE EXTREMELY CAREFUL. read more

[[HIGHLIGHT]]The front desk guy Brandon was very, helpful and very knowledgeable.[[ENDHIGHLIGHT]] I will definitely come back.

Been in this location twice since we moved back to Colorado Springs. It was suggested by my co worker who goes to them all the time for oil change. The staff are very friendly and accommodating. Although I brought my car by booking an appointment in advance, I've seen some customers who just did a walk-in while I was there & they were never denied of the services. Highly recommended! read more

Just need to give a shout out I'm assuming he's the front desk Jake was very unfriendly he's behavior was like I was a bothering him with my appt...dude how do.you wake up angry??? And then go into work performing a service....BAD GO FIND ANOTHER JOB read more

Brakes Plus - Great prices - Auto Repair Near Me - Colorado Springs, Colorado

Had an appointment for 3:00pm, car didn't get on the rack until after 4:00pm, no problem. I get my car back after brake service to hear clunking so I return to have it adjusted, no problem. I leave again to go home, after 5:00pm. I get home and try to park my manual car, some numb nuts thought loosening the emergency brake was a good idea, now I can't park in neutral without sliding down hills and no one capable is at the shop to fix the problem they created half an hour later. Thank you for the ruined weekend. Paid over $800 for service and was not satisfied after 2 and a half hour wait with appointment and still have brake problems. read more

Awesome business that took care of me at a fair price. I always feel weary of shops taking advantage but I came for a pre-purchase vehicle inspection and they gave me an efficient and honest assessment. I will be back! read more

I had about an hour to get a tire rotation and alignment complete, so I called and they said bring it on in. TJ helped me out in the lobby. He was knowledgable and helpful. His team was quick, as they got me out in time to spare! Thanks guys. read more

I have dealt with Brakes Plus for quite sometime but this location has been the best. Mike took great care of me and my Jeep. Him and his crew have done quality work and this kind of customer service does not go without appreciation. I highly recommend this location and their work. You have a loyal customer now. Thanks, guys. read more

I love this location. I live in Manitou and drive to this spot for the best service. Any time I have an issue with my car(s) the staff listens and diligently applies their attention to what I am concerned with. They're not trying to make an extra buck off you. The prices are also far better than competitors. They offer coupons on their website 24/7 and email deals for maintenance and essential services. Last time I brought my Suzuki Samurai in for an alignment, I noticed they fixed my steering wheel without request or extra charge! That made my day. If you care about truthful mechanics and great service, this is the place to go. read more

Great place. Good service. Honest people. They quoted me a price and the work ended up being about 100 more than that. Didn't pay a penny more than the quote. read more

Great service! I went in for a brake check today and the service advisor, Mike, informed me that he had good news and bad news for me. Good news: Nothing's wrong with my brakes. Bad news: They aren't going to charge me any money. First time I loved receiving bad news!!! read more

Amazing service. TJ was my technician and he was very open, giving frequent updates to what he was doing and why, as well as time estimates of how long it would take. Gets permission from you for everything from working on the car to moving an object in the trunk. I always felt in control of the whole process, never feeling pressured to add on additional services. Highly recommended. read more

Simply incredible service. In particular, Mike was awesome in ensuring that my vehicle was fixed correctly after they encountered some parts problems. I will definitely go back here. They care about their customers and getting the job done right. Mike went out of his way and far beyond his professional duty to get my truck fixed, even at his personal expense. read more

I told them what I wanted, they tried upsell , on pads and hardware, greasing slide is all was needed then they said buy cabin air filter for $27 read more

Went to Les Schwab and they gave me a quote of $360.00 for rear brakes only on my Jeep Compass. I read the Yelp reviews and decided to give them a call and see how much they would charge for rear brakes. I spoke with C. and he came in at $208.00 which is much better. I scheduled an appointment and dropped my Jeep off at noon and by 3:30 it was done. He gave me a ride home and back to the shop instead of waiting in the lobby for 3 hours. I can't recommend them enough. Very friendly staff and they did a great job. The customer service is outstanding and I will be going back to them. read more

Mike was fantastic. I had an emergency with my Tacoma that he was able to resolve ASAP. So grateful!

My truck needed new brakes, I could hear them starting to make noise. I took it in to get an estimate from BrakesPlus. They said I needed new pads and the front rotors done. I said ok. They called me back later and said that work was done but the brake pedal felt very squishy and there was to much pedal movement. They then kept the vehicle longer to further diagnose the problem. Right before closing I called them for an update. He said he wanted to keep it overnight so the lead mechanic could take a look at it in the morning because he thought I may need a new master cylinder which was 1K. I thought oh crap. I then thought about it and asked myself why would the pedal feel any different with them just changing the pads. The next morning I said I wanted to test drive it before they did anymore work. I had to pay for the service they had done before they would let me test drive my truck. When I test drove it it was perfectly normal! I had my wife drive it too and she said it felt fine. Thank goodness I was insistent on a test drive before they did anymore work which was unnecessary. read more

Excellent service! They really work to give you the best deal without scamming you. I was quoted $1,500 for work on my car at another establishment and BP fixed it for $130 INCLUDING an oil change. I will definitely be coming to them again! Yes, it is a big chain but if feels like a family owned small business with the quality of care you receive! Thank you! read more

Third time I have been to this store. Staff is awesome, repairs explained in detail, and work performed in prompt manner. I will be back!

Mike reached out to me regarding my visit. Mike is extremely professional and sincerely cared about the issue I experienced. He even offered to clean the grease on the seat. There's really not much more he could do, and I appreciate the fact that he followed up on this. read more

This is the BEST auto repair shop I've been to. My entire family uses them now and I am always so happy to pass on the information to others because I feel I get an honest and fair deal with them. I never feel like I'm being mislead or lied to. There have been a number of times they've come out to my vehicle and took a look for me without charging me. This makes me feel like they are looking out for my best interest. These guys are everything you want in a mechanic. HONEST. RELIABLE. PROFESSIONAL. EXPLANATORY. Don't do business anywhere else - you'll regret it! read more

We bring both our cars into this shop for all of our maintenance needs! They always take such good care of our vehicles and us. The shop is clean and taken care of and the guys always provide great customer service! Good prices and great work! Mike is the best. read more

Although I rarely take time to write reviews, we are long-time, loyal customers at this Brakes Plus location and finally decided to take time to give them the accolades due them. Years ago, we were loyal to another local auto service shop (incidentally, it was not a Brakes Plus) and we eventually discovered they had been taking advantage of us so we didn't even use the last two "free" oil changes that we had pre-purchased with them. That was when we found this Brakes Plus location. They already had good reviews, so we checked them out. We have always felt like they are trustworthy and have competitive prices -- and work gets done right the first time. After years of different vehicles with teenage drivers, we have never been disappointed when we have taken our business to Brakes Plus, but today they went beyond our expectation. My car had been making a strange sound that was difficult to explain, reproduce and eventually it was a challenge for Gene, Brandon, Justin & Mike (on Mike's day off!) -- to diagnose. After close to an hour of working on solving the mystery of what was happening with this car. Last fall, I had new tires put on my car and a sensor had come loose inside the tire. It would swirl around in the wheel quietly except when I was just taking off or coming to a stop. Then it would rattle against the inside of the wheel and make a metal on metal clunking sound. Sometimes it was a single "clunk" or a smaller "clink" sound. Sometimes it was several "clunks" together, and other times there was no sound at all! It sounded like I was rolling over a speed bump or over debris in the street so we thought there may be a problem in the tie rod, wheel bearings, or motor mount, etc? After trying to solve this mystery for close to an hour, the guys at Brakes Plus diagnosed the problem. They took the wheel off to spin it around and figured out what was happening. They recommended we take it back to the tire shop to replace the tire sensor and the best part was that they did not charge us a dime after helping us with this issue! We will continue to be loyal customers and would recommend anyone else to check them out if you are looking for honest, reliable, polite and skilled auto repair people. This review was the least I could do to say "thanks!" read more

We appreciate the excellent service we received in having brakes and struts done on our older vehicle. Mike asked me to go into the bay to show me what repairs were needed (which was different than what the dealer had said), indicated the safety reasons for each repair, and gave us a very fair price. The work was finished in the same day and as soon as we drove the car, we noticed the improvement immediately! read more

The guys at Brakes Plus are fantastic and I can always count on them to take care of us in a fair, efficient and affordable manner. Had an alignment done yesterday and it the truck is driving so much better. I really appreciate the value and the great attitude these guys always have! read more

We just moved into town and needed a mechanic. I found a gem. Mike got me in right away for my squeaky brakes and after evaluating the issue showed and explained what needed to be done to fix the problems. I felt like he was kind of a car doctor with his clear explanation and options to fix the problem. This place was great for getting quality work and honesty. read more

These guys are AMAZING! I cannot say enough good things about this place. Being a woman, not knowing much about cars it's always nerve-wracking having car problems. I had to get my brakes done and they were able to keep in contact with me while I was out of town, and have the job complete and my car ready to go when I got back. Their customer service is incredible. I have gone in 2x since then. Both times for something silly, but they were honest and helped me out without trying to up sell some other issue. They even replaced my brake light for me! These guys are doing it right! In an age where decisions are made upon others experiences I hope you read this and use them! I will never go anywhere else! THANKS GUYS!! read more

As a Mom who has had to deal with her daughter's vehicle maintenance from a distance (I live in AZ, daughter is a student at UCCS), I would highly recommend this Brakes Plus and Mike, in particular! I've validated every recommendation and price with my friends who are much more knowledgable about this stuff than me. And every time, they've given Brakes Plus a "thumbs up"! Thank you Mike for taking such good care of us for the past 4 years! read more

Mike is a professional! I have taken my vehicle to this location a few times for regular maintenance. It is the only place that I trust now. Mike is always upfront and honest. It is very hard to find an honest service spot. The quality of work and the treatment I experience will bring me back to this location for all of my needs. I am very surprised at the scope of services that are offered. Mike and crew have done everything from brakes and rotors, oil changes and most recently a enclosed headlight replacement. The dealership wanted $1,100 more than what Mike and the guys took care of it for. I appreciate them saving me that money! The special bulb had to be ordered, but they were able to get it the next day. Not only that, Mike knew that it is my birthday, and had my vehicle in and out of the shop quickly! I feel extremely fortunate to have found a place I trust to take my business to and will always recommend them to my friends! read more

These guys seem to really care about my car. I have been going here for 4 years and always have really good service. They always get my car in at my appointment time and the price is fair. Bob the store manager is always smiling! read more

Superior customer service and honest, down to earth good guys!! Bob Guzman makes you feel better when he takes his time to make sure the questions you've asked (even really stupid ones) get answered. He remembers customers that only came into his shop once, for a quick fix two years go by and not them but their husband comes back with a different car and tells Bob about his wife car, Bob finishes the guys story. The guy sits next to me, looking shocked by the Bobs recollection, says,"That is a nice man". Being a woman and having to go get your car fixed isn't something I wanted to go at alone for the simple fact men don't try to sell unnecessary services, parts and BS to other men nearly as much as they do women. I never was worried about being hassled or pressured into unnecessary repairs at Brakes Plus, never. Bob would take my 96 dodge stratus, look at the problems, well my concerns regarding the cars problems ( a 96 dodge- problems are expected). He would come over and sit down and tell me "If this was my car...." and tell me how he would deal with it, and then he would talk about the options to look at and never once did I second guess the repair or cost be cause it was never over and above. The last visit I had there was yesterday, 08-24-2011. I am moving to California to put my 96 dodge to pasture to spend it's last days out..no but I am driving it there and was concerned how much oil I'd be needing to bring with me considering the massive oil pools I have wherever I park. So, I called at 1030 told him to give the once over and the cost for r the repair on the leak issue and whatever other services he thought would be good before heading west. I was ready for the damage...he came over sat down and said"If this was my car I would buy enough oil to make it there and check it all the way over, and add as needed." I listened for the expensive part, " And?' I said, "What else, should I get a flush for the cooling system, or transmission?" Bob says "Nope it's an older car with high miles and its working still, sure you could do the flushes you mentioned but its not needed really the systems overall look fine. Honestly." When he told me that it was the first time I questioned it, any other shop in town would have done the opposite and tried to sell me sideways, because they have in the past. So women if you feel like a women when you take your car to a shop, go to Brakes Plus and have Bob Guzman help you he is awesome!, and considering he wouldn't ride shotgun with me to California as my roady mechanic. Oh, well Colorado Springs needs him here he is one of a kind! Thanks Bob read more