Where do I start? Peak Auto Service is not only the best auto shop I've ever experienced in the 20+ years since I began driving, but Mike (who runs the place) might just be the fairest, kindest, and most caring person I've ever met in my entire life.
My boyfriend & I were just beginning a cross-country journey from Austin, Texas through New Mexico, Colorado, Wyoming, Utah, and Nevada when our van suddenly died not ten miles after crossing over the New Mexico border. After being towed to a completely unhelpful auto shop in Raton, NM, a couple days later we were able to get towed to Peak Auto Service just after 5pm on a Sunday. I found Mike helping someone else in the parking lot, (though the shop was supposed be closed) and Mike agreed to take a look at our car on Monday, although there is a typical wait of up to 3 days.
We knew the problem with the van was very likely related to the fuel pump assembly & electrical and that the tank would have to be dropped to assess the situation, so it was no small task to squeeze us in. Mike & his crew assessed the situation and installed a new fuel pump assembly that we'd purchased (which, they don't normally do), but soon discovered the fuel pump harness was likely a larger part of the issue, so they spent hours calling junkyards in town, trying to find a fuel pump harness for our make/model. A fuel pump harness in perfect condition couldn't be found in the short time we were hoping to fix the van, so they found one that they ended up splicing with the one we had. They had us on the road at the end of our second day there and definitely didn't charge us anywhere near where I expected the bill to be.
Before we left, Mike also made sure our fluids & tires were all filled up for our long trip, at no extra cost, as well as taking extra care to point out exactly where all the important components were that we should be reviewing & maintaining before a long journey. Once on the road, Mike sent a message to me checking in to see if we & the van had made it safely to our destination.
This is where the review would end for most mechanics (and, even there is pretty amazing), but on our way back, we had more issues with the van to which Mike helped us troubleshoot enough to get us back to his shop in Colorado Springs. Once there, he checked what was going on, along with fluids & tires, again, and found that the shop who'd recently repaired a blowout we had on our way home hadn't properly replaced the valve and we were lucky not to have another blowout. They fixed everything up and, again, barely charged us a dime.
While we were waiting for the van to be fixed, I overheard Mike on the phone with a customer telling him how they'd found a way to repair something in their car instead of buying a new component and were saving them ~$150... With this kind of service, I can understand why there is a 3-day wait for Peak Auto Service. I'm certain that if we'd stayed in Raton, NM, our van would have never been fixed and we would not have made it to our destination.
Within the next year, my boyfriend & I plan to move to Denver and the drive from there to Colorado Springs will be a small price to pay to have the best mechanic in the world work on our van.
TL;DR
- Best auto shop ever
- Fair prices
- Creative, competent, & kindest mechanics on the planet read more