Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

Honestly, this is the best mechanic shop I've ever dealt with. I brought my vehicle in by…read moreappointment to get my transmission fluid serviced. Everyone I interacted with was pleasantly kind and helpful, and the waiting lobby was comfortable and clean. They send you a free inspection of your vehicle over text with pictures while they are working on it, then come and talk to you personally and answer any questions. I highly recommend this place!

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.

Robbie is excellent at helping us with our vehicles. Oil changes, brakes, tire changing and all…read moreother car repairs. We just had 3 of our cars worked on for oil changes and not only is he fair and honest, he checks the car over for lights that are out, other issues you may not have noticed or, in our case, a washer fluid reservoir that had gotten punched by a stick at some point. He has never suggested anything that didn't need to be done and the price is always less than the dealerships. Highly recommended. He also has a towing service if you need it.

Robby got us repaired in quick manner. He worked with our insurance and went above and beyond with…read moregreat service all around. He kept us informed throughout the process. Very friendly, too

My son was having car trouble and they got us in the next day and said he needed a certain part,…read more but they don't put used ones in. So they charged a very minimal price and we were happy with their service and friendliness

Wouldn't have my car worked on any other place in the state! Great owners, friendly environment,…read morehonest people! They will even pump your gas for you! Great convenient store full of soda, snacks, freshly popped popcorn, coffee and more! Also have a nice location downtown Dubuque that is easily accessible near different businesses.

I took my truck in to Westside auto to get some to gnostics and they've been over backwards getting…read moremy truck back to me and showed me exactly what I needed how much it was gonna be and they're very reasonable so if you're looking for a good mechanics or are you looking for a good mechanics you can't go wrong with Westside auto

From Amy at the desk (Who knows more about cars than most mechanics) to John and the rest of his…read morecrew, these folks are fantastic! They always take great care of my vehicle needs, and never take advantage of me. Definitely recommend them to anyone needing service, tires, batteries, etc.

Terrible service, filthy facility, dried vomit in restroom. Asked why my oil change was taking so…read morelong....they were using my vehicle to train new employee. Train employees on your time, not mine. Never again!

I went in to have them change my coolant, and they insisted that I needed new tires, because I had…read moreless than an inch of tread (or whatever their exact measurement was). After I refused to get new tires, they left me with 15 PSI, so that my tires would go bad if I didn't check them as often as I do.

quick to get an appointment, which I appreciate. There is a severe lack of communication , when I…read morescheduled an oil change, and requested someone to take a look at my tail light, the man on the phone said , yes we can do that. Brought my truck in yesterday, oil change was fast, I mentioned did u take a look at the tail light? the man at desk said, you didn't say that. Are you telling me I that I am lying? The BIG problem is when scheduling you don't ask my name, number, or what I drive. Do you write ANYTHING down? maybe if you did, you would remeber specific requests. Very disgusted with service, Is it because I am a female? I ask a question, I get a blank stare, or a one word answer. Thanks a lot guys.. going somewhere else next time...

I have used Shawn's services for many years now. He never lets us down. He has saved us money in…read moremany instances and goes out of his way to do the job or answer any questions. His employees are very diligent and helpful as well. I've suggested Procare to many people who all seem happy with their work and pricing.

The owner's ego though. I was driving and rolled my window down, because it is perfect weather to…read moredo so, and he literally yelled at me asking if I have a problem. I am sorry, but apparently you cannot roll any windows down and listen to music while looking at your surroundings because he may think you have an issue. I hope you do not have any kids or grandkids. Your a grown adult yelling at a stranger who is half you age, if that. Don't worry, you know it is him with his license plates being TOPSHELF.

If you want to be taken advantage of, this is the place to go. I don't usually leave reviews but if…read moreI could give this place negative stars, I would. It's not the same after Jeff left. Jeff was honest and had good business practices. Gale is not and does not. My grandfather has taken his vehicles here (when it was still Jeff's) for over 20 years. Gale just lost business from us and all our family.