Had an 11AM appt for an oil change. Didn't leave there until 12:47pm. That's crap,why even take appts then? Also, they left oil on the door handle and ALL OVER the front of the truck. Not a good experience especially for an oil change they charged $147 bucks for. read more

Joe is the manager at the saddlecreek loca in Omaha .he is unprofessional and a liar. took my car in for a tune up and ask to make sure coils and all was done .along with a fuel injection almost $400 dollars later on to find out the coils where never put on spark plugs went bad a engine light back on with same issue after 2 months .. would not pefer this location I have friends and family who also complainEd about his service read more

To be honest I don't think the mechanics are good at all. Took my car there told them the problem they ignored what I told them and said I needed internal engine work. Had the car towed elsewhere and it didn't need internal work it needed a belt which they failed to inspect after I told them it was the serpentine belt. Taking my car to breaks plus cost me a lot of time off work; like 2k. The repair could have been made that day. I do not recommend brakes plus. read more

Made an appointment for 11:30am for a stud replacement as Discount Tire now doesn't know how to remove lug nuts without breaking the studs off of each of your tires. Anyway, Discount tire sends me to Brakes Plus to get the studs replaced because they can break it, but they can't fix it. I arrive at 11:15am for my appointment, I am told it should be 20 to 30 minutes, which sounds great.....At 12:55pm they still haven't even looked at my car. I don't understand why you would take a reservation/appointment, then make the person that booked the appointment wait for over 90 minutes while you help other patrons. I now have nearly 4 hours of my life invested in a tire rotation, and still haven't received a tire rotation!! Terrible read more

Terrible. I honestly don't know why I come back to them. Needed an oil change and Walmart is booked for a week. Came back to brakes plus with an appointment at 8am. It is now 9:30 and they are just now starting on my truck. But, sure enough, the white lady that came in after me just got her car done. They about to get boycotted! I got all the ladies in here upset! Fuck this place and I will NEVER bring my shit here EVER again and I suggest you don't either!!! read more

It's been a while since I've received great service like this. For an elderly person it's often overlooked. I'll definitely be back. Thank you Riley! read more

sometimes life's lessons cost you and it cost me $380 find out that I should never bring a vehicle to this place. The other day while picking up the kids from school my engine overheated so I immediately checked my coolant and found I was bone dry. I looked around the reservoir to see if there was any noticeable leaking and found none and figured maybe I had just run out so I filled it and drove it home and when I popped the hood, it was empty again with no leaking around the coolant reservoir. I figured there must be an issue with a hose or more than likely the radiator because that's the most common issue but just to make sure I filled it again and again it bled right through with no leaking around the reservoir. I took it in and let them know it was likely a hose issue or the radiator and they said they would have it looked at. I got a call back stating that it was the coolant reservoir which shocked me because I found no issue with it. they said they could get it replaced for $380 and they would also do a stress test afterwards. I got a call back the next day stating that they replaced it and did a stress test and now there is a major crack in the radiator and that would now cost me over $1400. I told them no. I took $1000 out of my savings because I figured that's what the new radiator would cost and now I'm being quoted a cost that far exceeds that for something that never needed to be replaced in the first place. I told them I would come and pick up the vehicle and not to replace the radiator. I called back and asked where the coolant reservoir was leaking and they said that after doing the stress test, they found it was leaking a little bit. So in person they told me they would replace it and then do a stress test and then on the phone they told me they did a stress test and then replaced it. I wasn't born yesterday but today I was the fool. Do not bring your vehicle here if you want honest and reliable service and repair. I picked up my vehicle still with an empty reservoir because they did not make the necessary repair on the vehicle. The coolant reservoir and radiator don't crack on the same day at the same time and I never had any issues prior to this.. The radiator cracked and they tried and succeeded on up selling me on unneeded services before letting me know It was actually the issue that I brought it in for. There are several other shops across the street. You will likely have better luck going to them instead. read more

I am not one to write reviews or anything jeez this was horrible. I called to book an appointment for 8am since they told me 45 mins is all it would take and to give them a 5 star review to get free wipers after buying some wipers. Came at 8:01 today the manager checked me in and did nothing with my car it took a hour for my car to even get turned on and moved into the shop. Employees came at 8:05, 8:30, and 8:45 they all came and did absolutely nothing but talk. Extremely lazy and their "leadership" is the same manager did nothing for one hour no cars were being worked on for the first 55 minutes of them being open. This place doesn't even deserve 2.9 stars. Their reviews are fake bc of how low they used to be and have promotions inside the store if you give them a 5 star review you get free wipers. Oil change took 2 freaking hours and I didn't even get my extra pair of wipers. This is so annoying I am a collage student 19 and I shouldn't feel the need to comment on this horrible worth ethic and horrible business management. They shouldn't be open. Never going back and never going to recommend this shop to anyone. And the bathroom is disgusting trash in the trash cans when I walked in and "coffee machine has crust all over it. Don't wish anyone would lose there jobs just very aggravating as a paying customer. read more

Very friendly staff always wanting to help educate their customers. Even walk them out to the vehicles to show them anything they find or see good or bad. Great team, I will continue going here. read more

Brakes Plus - Tech working on my vehicle. - Auto Repair Near Me - Omaha, Nebraska

These people are back on my list! Made an appointment to see if they could diagnose an issue I'm having with my ABS. I was told they would need 2 hours. So I set aside time for this appointment as I had to wait for them because I didn't have a ride in order to leave it. After about 45 mins, a different tech comes out and says I would either need to leave it, or come back another day. I was heated!!! I CLEARLY explained when I made the appointment that I needed to wait for it; after I described the issue I clearly asked how long would it take to diagnose it, THEY said 2 hours. I get there, NOW YOU DON'T HAVE TIME?! SO I RE-ARRANGED MY SCHEDULE, AND YOU WANT ME TO COME BACK?! PISS ON BRAKES PLUS! GAVE Y'ALL ANOTHER CHANCE, AND YA BLEW IT! read more

Was traveling Thanksgiving in Omaha Ne heard a noise stop at a Brake Plus 3907 N 90th St Omaha, NE 68134 They told us we need rear pad told us it would be $219.00 then thay told 1.5 later we need Brake Caliber then we were at $900.00 thay took me back to look at it. !st thing I noticed was one of the caliber was all ready pushed in the service advisor then grab A Vice Grip C clamp not a disc brake piston compressor tool. A vice grip c camp is some thing a back yard mechanic would use I all most walk out there and then but we were traveling back to Northern Mn I ask why there were replace the outer one it all ready push back he replied did know thay got it push back So then it was Down to 700.00 Thay started at 8.00 it was almost noon now We left and start back 8hr trip on the way home I notice the Brake were not right we got it home and drop off at My Mechanic to Brake Plus mess up he had to re flush the Brake He also Noticed there was Brake Fluid all over the under side of car and the engine bay but the master cly was full Told me the car was unsafe to drive and should not of left Brake Plus He was not impressed with Brake Plus work I paid $ 80.26 to get it fixed I called Brake Plus 3907 N 90th Omaha Ne his Name was Riley he was very rude and defensive told me he could not help me. So I called The credit card and Corporate Brake Plus 12/10 thay ask for the bill to get my car refixed never heard anything more. I called back on the 12/16 to ask statis then I got a call From Riley with change in his tune he told thay were going to refund me for the repair to refix my brakes I checked my Credit Card Company to make sure thay refund me but he shorted So I card Corporate thay said that were going to have Ron Mcderment the Regional Manager call me he call 12/17 and left a message I called him back the same day left a message that was 2 day ago still no call back DO NOT TAKE YOUR CAR TO BRAKE PLUS thay took advantage of some one traveling because we had get back on the road read more

Went to Brake Plus on 08/14/2024 for a passenger's rear brake issues & they turned the drums. Returned on 08/26/2024 for a squeaking noise when stopping and Nathan replaced front axle bearings claiming that is what made the rear wheel noise. Car still made the noise and Manager Branddon heard the noise riding with me. Branddon left town and they had the car two days and did one test drive to find the noise and didn't and never inspected the rear brakes. I took the car from them, am denying payment for work that should have never been done and taking my car to my dealer, which I should have done in the first place. My mission will be to let as many people as possible I know about this injustice and filing a complaint with the BBB. read more

Everyone at this Brakes Plus location is incredibly helpful and polite. They have gone above and beyond to make sure our car was repaired and running well. We have used them for three of our vehicles and have been more than satisfied every time. I would absolutely recommend them to everyone. read more

I am extremely upset with this place. I took my car for a break inspection to change my break pads and left with no working Ac. I only went for a simple break change and out of no where they called me to the back and said that my ac would no longer work. What I don't understand is what were they doing in my Ac? Breaks have nothing to do with the AC, please BreakPlus explain. Also I was quoted $306 to change the front pads then I quest some off the random fees they had on there and suddenly the estimate went down to $216. Also the my did not even put the Ac piece back they left it on a plastic bag. This is the worst service I have eve received and I will be contacting corporate. read more

Brakes Plus - Auto Repair Near Me - Omaha, Nebraska

Chris and Damon were very knowledgeable in the repairs needed to fix my brakes. Very friendly staff big Jay was a hoot made me laugh throughout my service read more

Great service....excellent staff. Will was extremely helpful. Made sure I was aware of the issues with my car and exactly what needed attention. read more

i am not from omaha so i came here as a recommendation for a cheap oil change. i made an appt at 3pm and went early as a first customer so sign in and was told it'll be an hour. an hour passed and they still didn't even start my car. they did not start until 4:45 and i didn't not leave until 5:30. when it came to checking out they didn't tell my they added more oil leading for the cost to be over $100 and my last straw was them asking for a good review. will not go back. read more

Really bad outcome here. Simple oil change that brought on a very bad leak. On our third return they claimed the car oil pan had been leaking and other seals on the power steering were bad. The coincidence is not believable by us or the other mechanics who have now looked. This car is garaged on a white epoxy floor. Never a drop in 14 years until they changed the oil. No evidence on any power steering fluid on the floor either. The manager then told my wife I was rude to him on the phone after he changed his story regarding why the oil pan seal went bad "naturally" right after the oil change. read more

Went to get a new battery and have it installed-the manager was very friendly but I'm wondering why I was charged $251 for said battery when literally in the store attached sells it for $211-when I initially asked if I should purchase battery and bring it over he said no-he would do it all and I would have a "better" warranty-seems like the warranty is standard and not contingent and buying it directly from him-$40 may not seem like a lot to some but it is to me as I live paycheck to paycheck and am now flat broke-while I partially blame myself for not doing my research the temperature is sub zero and need my car to get to work read more

This was my very first time going to brakes plus! Everyone from start to finish they are very friendly staff Will & Shawn were very helpful with my situation for my car will definitely be going back when my car is in need! read more

We've been going to brakes plus for a few years now for my brakes and other services (it's cheaper then the dealership). Each time I'm impressed with their service. They take time to explain the progress of the work and if any surprises popped up along the way. I do recommend making an appointment and be prepared to wait. This location is busy. read more

I always come here to get oil and other fluid changes along with having them work on my brakes. I am always satisfied with the work, and they are fair with pricing. As a woman it's nice to do automotive business without feeling like I'm getting scammed. Steve and Dominic are absolutely delightful to work with! read more

I scheduled appointment for noon. I had to find someone to ask about appointment. Service guy told me I was next after a car which was having a oil change. Then he pull another car in the service stall that came after me. When I asked him about he said it was a mistake. He never tried to correct the mistake. Then he get upset with me because and quit the job. Next another supervisor tell me to leave because the employee quit. I don't get it the customers are bringing business not the employees.. I will never suggest Brakes Plus on North 90th Street Omaha,Ne to anyone. They lack customers service. I suggest not going there unless you like poor service. I spent over 1,500 on rotor and pads service and the is grinding metal to metal. read more

Lou was great to work with - he let me know they were running behind so I didn't get stuck waiting and then got me in and out super easy later in the day! They even did a free check on my car and found nothing wrong! read more

This was the Brakes-Plus on 90th St. I was a little bummed with my experience this time around. The work provided was fine but I only had an oil change and it took over 3 hours. I had made an appointment for 10 am the day before but when I got there I was told they were running behind because of some complicated jobs they were currently working on. I was told 2 hours so I walked down to the library and returned after 2 hours. When I got there my car was in the garage and up on the list but I waited another hour before it was finished. And to top it off they didn't check my brakes for me even tho I asked them too. Maybe I just caught them on an unusually busy day. read more

I was leaving on a big trip and noticed my brakes were making a new kind of noise. My regular shop told me that I'd probably be needing to give them attention the next time in for an oil change but they were closed on Saturday and I was leaving on Sunday. So I took my car here and left it for them to check out - they called about an hour later and said the pads AND the rotors for all four wheels were in bad shape, needed replacement, and I was looking at nearly $700. NOT what I was expecting and didn't have the cash - they offered me credit, but I instead asked if I could get to my destination and back with what I had and come in the next week, and they said yes. I instead went to my usual shop (Exclusive Honda) this morning. The only thing they saw was pads for the front wheels and everything else was fine for the foreseeable future. About $170. Glad I didn't pull the trigger! read more

Took my 2008 Silverado in for oil change and all drive train fluids. Very thorough and went the extra mile to ensure the truck was given back to me in peek running condition. Thank you for a great job read more

To be honest I usually do my own car work, as I am very picky. I recently bought a used Saturn and took it to breaks plus for some work. I was very happy with the work I received. I knew that I needed new brakes and calipers, there was a problem with the exhaust, and overall the car had not had much care. I need them to look over the car because it had several problems. Joey the service manager, Me informed as well as brought me back and showed me what he found. The car was going to need a lot more work than I planned. I felt that they did a very good job. He showed me several safety problems, that were fairly easily fixed in labor but the parts would be difficult to get. They allowed me to go to you pull it and pull the parts I needed to keep my costs down. Overall I felt like I got my moneys worth. Patrick the mechanic did a very good job. I would definitely take my cars back to them again. While nobody likes to pay for car repair- I felt like they did a lot of work for the money. I was very happy with them. I would not hesitate to go back. read more

I had them check out my brakes and give me an estimate of the cost that it would cost to fix them. While they did a great job evaluating the problem I really felt that I was inferior to their knowledge and he really tried to upsell me and some other items as well! Not the best feeling in the world. read more

I have used Brakes Plus for years when I lived in Denver, so when I moved to Omaha this is the first place I went. The people there are very accommodating and never push unneeded repairs. There are very reasonably priced. I have had repairs done recently there and they are top notch. Michael was especially helpful and made things happen quickly at a good price. Very highly recommended!!! read more

After years of being a loyal brakes plus customer, I show up to get an alignment and the guy at the counter asks why I am getting it aligned. I tell him I hit a curb and bent a tie rod. I replaced the tie rod and now need an alignment. He quickly informs me that for repairing my car I am going to have to pay an additional $33.00 making the usual $67 alignment cost $100.00. I am stuck as I made the appointment and do not want to continue driving an out of alignment vehicle ruining my tires. I am sorry to say that this will be my last visit to brakes plus. Just down the street at Firestone I can get a lifetime alignment for $150.00 with no penalty for installating worn/broken parts myself. If firestone could have gotten me in today I would be there now. read more

Had my brakes fixed today. Good work on new rotors, full fluid flush, new pads, and new bearing/hardware, etc. Even had an oil change done to top it all off. While this service was needed and done well, the time I was quoted was not exact, ended up having to wait about double what they said. Not as big of a deal as when starting my truck to pull in and pull out (both occasions), they turned the key too far and let it just sit and grind in the ignition for more than a few seconds. Additionally, the manager who backed my truck in and out jammed the gears making them grind multiple times. I had just had a new clutch assembly put in a couple weeks ago and it hadn't made any noises when shifted correctly. I asked him why it was grinding and he said it was messed up and that he drove manual stick shift every day. Clearly not, because when I got in and started it, I didn't let the ignition grind and my shift out of neutral and into gears was smooth and noiseless as a new clutch system should be. While I did appreciate their brake work, I did not appreciate their bad care for the other new componenents of my vehicle. And then to be told that something was wrong when it was negligent and quite possibly detrimental operator error. Their coffee pots were empty too during my longer than quoted wait. I will not be returning for services at this location. read more

I called the day before to make an early (8am) appointment and Warren took my info and scheduled me for my brake job. (worn out pads) Being the eternal skeptic when it comes to car repairs, I arrived the next morning anticipating the upsell, cross sell, and every other sales pitch in the book. To my surprise, that never happened. When I arrived at 8am sharp, the garage was opening for business and the mechanic pulled my car in and began working on it right away. After about 45 minutes, Warren came over to me and showed me the final bill and informed me it ws just the rear brake pads that needed to be replaced and the rotors turned. He then proceeded to show me how much was remaining on my front wheels and how much time /miles I could anticipate on the front before they too would need to be replaced. (talk about great customer service.) With all the horror stories circulating on the internet, this experience was one I had to write about. Brakes Plus on 90th between Maple and Fort won me over as a customer and I would recommend them to friends and family. Mark read more

Don't go to this location! They tried to charge me twice the price of a regular oil change by telling me my Honda vehicle needs synthetic oil or they would void my warranty, which is not true at all! read more

Took my newly acquired 2002 Acura RSX from a private owner in for a quick oil change. (First mistake right there....) I was told I needed brakes, front bushings, 2 motor mounts, brakes, shocks and struts. Total estimate: $1,734.23. I said no immediately as I usually take my Honda's and Acura's into Exclusive Auto in Midtown, Omaha for all repairs.I immediately called Exclusive Auto and they fit me in that afternoon. After a thorough inspection, they found that I was missing 2 motor mount bolts and I did not need brakes, front bushings, 2 motor mounts, brakes, shocks and struts. In fact brakes were 70% on the back and 60% in the front. Shocks and struts were intact and unaffected. Exclusive did not charge me anything at all. Savings: $1,734.23. Overall, Brakes Plus gets you in the door for a $19.99 Stay away! read more

I went there a while back till my brakes inspected for whatever reason they chose not to inspect my brakes and told me everything was fine. I end up going to a different location and it needs new front calipers rotors and pads and new back rotors and pads. For whatever reason they didn't take me as a serious customer and I could've had very serious problems. I probably wouldn't have needed new rotors or calipers if I would've got an real brake inspection the first time. So these people are absolutely. Why is it in Omaha I've been unable to find a mechanic to work on any vehicle I own? Every vehicle I've owned the brakes have been sabotaged when I've paid full price by reputable shops and certified dealerships. This is about the third time I've had brake pads put on backwards. I've had brakes rebuilt about four times and they still need to be rebuilt what's up with that that was on a vehicle from Dillon Brothers Yamaha so why can't people in Omaha work on vehicle what is wrong with the people are they not hiring educated people are they all using meth? read more

Went here a few weeks back for oil change. It was done within about 30 minutes. Next day my oil light came on while on a Sunday of course. Called the location and was told to go to Brakes Plus on 120th on Monday and they said everything was ok. Oil light came on again, went back to 90th location that following weekend. They said it may be a sensor etc., Yet my oil light did not come on until they did my oil change....not trusting of this place. They did check my car again but was told oil sensor... Too much hassle. Not good impression unfortunately of this place. read more

Imagine our shock when our 67.00 alighment was now going to be a 300.00 job that needed done first (we suspected) Not only did they offer a military discount, we walked out with new free wipers which we needed badly anyway. We got in quick, (Thanks so much Michael) and they had us out of there in under an hour. I recommend them not only for their friendly, quick and trustworthy work but they also honor and respect veterans by thanking them with a discount. Thanks guys! read more

OK first strike, took my car in due to a noise coming from my wheel like a whistling noise and had had some brake work done by them in the last several months. After they looked at it they told me that I needed to replace my front rotors and pads because that was the culprit more than likely and that I had several other things that needed to be replaced. I asked if the rotors could be turned and they said "No". Needless to say I ordered the rotors and pads and did the work myself for less that a third of the price they quoted me. But when I took off the rotor it looked brand new almost and same with the other side, so I took the rotors(that could not be turned) to a shop that does that and they said not only were they almost new but did not need to be turned. Now strike two, had my ABS light go on and stay on so I needed to have a scan tool to read which one it is, so I against better judgement took to brakes plus again and they immediately before testing or looking at the car started to tell me that is was a wheel bearing or hub......anyway after they checked it was indeed the right rear wheel speed sensor and they quoted me $334.06 to change it($255 for the part). I declined as it is a simple fix that I can do myself and I then asked how much do I owe for the check and the manager's attitude completely changed he told me $30ish and then proceeded to demean the previous work that had been done to my car. The OEM replacement part can be purchased at a retail store in town for a max price of $90 so WTF are they charging almost 2.5 times as much for that part?????? Bottom line I will never go to this chain again for anything. I also will never go to advanced auto parts aswell! read more

Mike was very very respectful and helpful to my needs He got my Car Right That AC is feels good job well done