This place is a RIPOFF... after my breaks were taken apart, one caliper broken off. I opted for turning the rotors which should only be about $20 each. New caliper order from I dont know where. Economy break pads put on and I doubt if the brake fluid was even flushed, 2hrs labor max. I was charged $600 with w/2 coupons applied for $40 off!!!!!!!!! I will NEVER GO BACK to Brakes Plus BS!!!!!! Another woman in the waiting area had them put everything back on her car and she said she was Not paying what they quoted her and She left!!!!! F Brakes Plus!!!!!!! read more

This week I had to get an oil change for my truck and went back to Brakes Plus, on West Northern Avenue at S. Prairie Avenue, and later discovered my Power Steering Cap was not on the reservoir. I contacted Manager Terry G. and explained my issue. Manager Terry G. took it upon himself to assure me that I will be afforded a replacement at Brakes Plus cost. Customer service is always excellent and this solidified my opinion. And relieved my stress. read more

Brakes Plus - Missing power steering cap - Auto Repair Near Me - Pueblo, Colorado

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I brought my car in with noise coming from the front driver's side wheel. It needed new control arms, and some kind of tie-rod bit I didn't fully understand. My Chrysler is nineteen years old, so some of the bigger things are starting to wear out. While I was at it, I asked them to fix my broken door handle and do an oil change. That "Plus" bit in the name covers a lot of ground. Anyway, it sucked to hear that I needed all that work. But the guys there worked to keep the expense down. They didn't try to upsell me anything. I've been going there a few years now, and I've gotta say, they're just good people. I always have great experiences with them. They have good "garage door" manner. They're helpful and flexible and generally cheerful people. It's not some over-enthusiastic, fake corporate customer service model. It's simply great, genuine service that puts me at ease every time I deal with them. I highly recommend this shop. read more

I honestly have had two great experiences with these guys. First time I did walk away with a $1000 bill but it was things I took the car in for and knew it would be costly to get it all done. The second time I came in for an issue that they they determined was not really and issue and fixed it super quick and send me on my way no charge. They let me see the machines they are using and never tried to up charge me or charge me for something that was not really a concern. Their interactions with the other customers were super respectful and polite. The way they dealt with some of the elderly customers was upstanding. Are there companies out there that want to take your money and do things without reason? Probably. But these guys seem more like they want your future business vs getting a few dollars out of you now. I will continue coming back to them for our needs based on this principal alone. They could have easily taken my $70 today and I would have been none the wiser. But they were honest and will receive future business. read more

Took my car in for brakes. They did the brakes and turned the rotors. Was squeaking so I brought it back the next day. They said it was fine. Fast forward to bringing it back 2 more times. They said its my parking brake hardware causing it to squeak. They said hardware looked new. But it squeaks all the time now. It wasn't making any noise before I brought it to them. Now I have to pay for them to either replace back brakes or drums and pads. I heard good things about this place. But after bringing it back 4 times I've had enough. read more

The brakes plus on Northern Ave is always great. Get the car there and they get it done in a very timely manner and decent prices. They Always use warranty if they can. Got my pads for free today. They checked into it for me or I wouldn't have known. Car feels so much better. Thank you! read more

Brakes Plus - Auto Repair Near Me - Pueblo, Colorado

I came in here to get my Freon recharged after putting in a whole new system after I left the brakes plus when I came home open up to her to check my oil I could hear a hissing sound and it was the service port where the connection is, the gentleman told me That I should've replaced that part they never told me anything about it and they let it go saying there's no way to test it to see if it's leaking which mini mechanics tell me that's incorrect so after making a complaint, they did install a new service port free of charged but I guess I got damaged while they put it in. It doesn't leak but it's all scratched up. I will update with pictures once I could find them. read more

Terry the service advisor was professional and polite. Helped me figure out what services I needed. The technician Carl fixed my car pretty quickly. No more issues. Thanks guys. read more

Just got my rear brakes done as they were grinding. Carl did a great job and was quick. Thanks, guys . Thanks, Terry for great customer service. read more

This is my second time, going to Brakes Plus, on the Southside of Pueblo, CO, off Prairie. It was another great experience. They have a new manager, Terry, and he was very pleasant to do business with. I got to use my Lifetime Warranty, to get my front brakes changed out. So, I only had to pay the service & ​labor price which is always nice. I will need to go back again, to get my shocks and struts replaced, in the future. I am very excited about that, because Terry explained that there is a lifetime warranty on those parts as well. Very satisfied on how Brakes Plus, at this location, always takes care of me & other customers also. read more

Had to detour to get new brakes today. Not fun on a long road trip but WOW! They got us in and out and all set, and with the best service! They were so kind and we left in great spirits! read more

Had a emergency they got the job done same day cut brake line. The price was high but it was resolved same day . They fit me in fast and for it done in about three hours with all the appointments they had . read more

Mike was extremely helpful! He diagnosed the issue with the vehicle in a few minutes and had the problem fixed within 90 minutes - same day. Terry - the funny one - was also a pleasure to deal with. Would definitely recommend. read more

Car broke down, they has it 8 days then sent it to the other breaks plus because they had a "master " mechanic he looked at it for another 3 days. Told me the "problem" paid to fix it then 4 days later car breaks down same problem I called them back and he said take it to the dealership and hung up. Terrible mechanics Terrible customer service ended up taking it to meinke and was fixed in 2 days read more

I had alignment done four times couldn't get it done told hem there machine was off and needed to be recalibrated. One kid did it three time young kid. Third time he said it's good this time he just made sure my steering wheel was just straight and that's was it. I drive again down the road and veered off to the far right. The head mechanic tried to get once but he couldn't get I told them to quit trying it was the machine not them. I told them to fix that sputtering noise from my parking brake because I replaced my own brakes and rotors and they couldn't even fix that. Made me order a part I didn't need still made that noise after I left the shop and I told the manager to give me a refund for everything he did for the alignment but not the parking brake noise. Would fix it my self but I work out of town a lot so I needed alignment and to fix that noise of the parking brake so I figure let them do it but was a bad choice don't know if I could trust the place again and not to mention one of the shop guys stole my ray ban sun glasses black and gold ones that's I paid 250 for missing out of console. I would like to talk to the owner of this place. Mangers do have good customer service tho that's one plus to this place and head mechanic had good customer service to beside the young kid that tried to cheat everything. Update: They did they give me a free oil change. Mike the Manager took care of me so that was pretty cool. They finally got there alignment calibrating rack right and it actually rides a lot then those other times!! He even gave me front shocks and struts free of charge thanks mike and the owner for doing this great customer service guys!! I didn't get my glasses back which I'm pretty bummed about but at least they tried to the right thing for being a customer thanks guys!! read more

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Burn me once fool on you, burn me twice.. Came in for an AC retro fit, what was quoted as a 90 minute job ended up taking 5 hours. Like the idiot I am, and since I am from out of town and do not know any better I returned when my fuel system stopped working. After 2 and a half days I am still waiting for my vehicle. The staff is friendly enough, but being sweet and getting the job done are two different things altogether. I do not recommend read more

I took my son's car with no appointment to check the alternator with plans of leaving it there. We stayed while they checked it and they found no reason why the battery drained over night. They were very nice, professional and helpful. I will be taking our cars back to this location. read more

These guys are rude and disrespectful!! I had a 12pm appointment and I told Tom on the phone make it 12:15. He said fine. Here I am still waiting 45 minutes and they haven't even started. Then Tom had the nerve to argue with me!! He said I was late. Wrong! I was here at 12:15pm as I stated on the phone. Oh by the way, 2 guys are standing at the door smoking instead of working on my car. I also told Tom, when I made the appointment, that I had a 2pm appointment. He said they would be done in plenty of time. Wrong again. I'm still waiting and may not make it. Very disappointed! They used to be good here. What happened? read more

This place sucks they have the worst costumer service and aren't truthful. any appt you make they will still put someone else ahead of you appt or not it's ridiculous it took them 5 hours to put on 2 brake pads and there was only one other car there just unbelievable read more

Have been coming to this location for a few years. Jeff was extremely helpful last time I was in getting four brakes and an oil change. The prices are competitive and the service was speedy. read more

I'm from out of State and on my way it was damaged , I went there with no appointment and they helped me.!!

If you like people trying to upsell you for 100s of dollars in extra stuff then by all means... this is the place!

Absolutely the most rude customer service I have EVER dealt wIith. Instead of explaining to me about a recent change they had....Jeff decides to argue and be very disrespectful to me. I tried for almost a month to get my oil changed there (only because the place where I purchased my vehicle gives one free oil change to the buyer because they HAD an account there...later found out they pulled the account because of the poor service) and they conveniently never had time. Im glad they pulled their account to stop people from going there. And....who knows what they will do to your car. read more

I was quoted $850+ for a rear brake job. The guy told me I was going to need parts that don't even exist on my vehicle among other BS. I went right next door and picked up all the parts to do it myself for less than $90 if I could give zero stars i would read more

I took my car there less than a year ago.. when I got my car back, my brakes felt the same. As soon as I drove it off the lot, it had a weird rattle to it that was never there before; took it back and asked and was reassured that it was my shocks. When I finally had enough money to take my car to my trusted mechanic an hour and a half out of town, he told me that my breaks were old and was shocked I told him that I paid money to get them done not even a full year ago. He said that the brake cable was loose and not fully tightened- which was the main reason for my rattling noice, nothing was wrong with my shocks. What scares me the most is that if that cable would have fallen off, I wouldn't have anything to stop my car! You would think that because BRAKES is in the name, they would be good at fixing brakes and not try to take advantage of females. I will never go back or recommend this place to anyone. read more

never never never go to brakes plus! they will make up any bullshit they can to get tons of money from you!!! i went in for a $58 alignment, walked out with a $400 bill. (no! i did not pay it.) brought my car into meineke... and everything they said i needed to do - does not need to be done! ugh! i'll take my car to meineke everytime! read more