I had another roof put on by Brandon J and it went as expected. Also, I had the house completely re-sided and the fascia and gutters done as well. I worked with David Burnette on the siding and he also stepped in on the gutters and siding. I was really impressed with David's follow up and his ability to work with the insurance company to make sure that everything was covered as it should have been. David also had a Project Manager backing him on the job, Clayton Vickery, who did a great job as well. He and David worked flawlessly as a team and made absolutely sure that everything was done not only to my satisfaction, but to their's as well! They found some things that I had missed, and I'm pretty darned particular! I would work with David and Clayton again in a heartbeat! These guys are beyond good, they're fantastic! Nice to see commitment like that! read more

Brandon J Roofing is without a doubt the worst company I have ever worked with in any capacity. They are complete liars and fraudsters and cheats. They will continue to send unsubstantiated bills weeks after work is completed, completely uncorrelated to contracted prices, and without the ability to give any explanation for any of the increases (more than 2X the original job cost in aggregate) other than that they either made mistakes or want more money. And this goes beyond submitting direct claims to insurance companies without any owner or policyholder knowledge or consent. How the company is still in business and hasnt been shut down through civil lawsuits and insurance fraud is mind-boggling. I don't even know if the work was quality, I just want them gone and to never have to deal with them ever again - and I hope no one else does either. read more

Brando J Roofing may have put on a good roof, their workers were unorganized, all non english speaking mexicans, whose families showed up to make sure they got done in one day. Th covered our plants in front of the house and proceeded to walk allover them and edging for our garden. The destroyed our plants. Plants we put in earlier in the year. Derek, came by the next day to check on the job and used hi roller magnet to pick up extra nails. He said the area around the house was clear. I mentioned the plants and a section of the gyttering that had been bent down. It looked liked someone stepped on it or dropped something heavy. When it rained the water over flowed at that point. He took pictures and said the accounting department would contact me about a discout for the plants. I kept calling and leaving messages for Derek with no response. In the meantime, my brother lent my wife a heavy magnet on a handle. She went around the edge of the house and picked up over 150 nails, found a full roll of nails in a bush and shingle scraps. I got a call from accounting to get payment and i explained that Derek told me they would be calling with a discounted price. I as told Derek no longer worked theer and they would call me back. Two weeks later they called back for payment and I explained again, but she found the notes and would sned someone out to look at the gutter and plants. They finally gave us a discounted invoice and requested payment today. They were going to send someone by. I told them not until after the gutter was fixed. It took two weeks but the gutter was fixed. Never will i used them again for anything. read more

Terrible sales experience and poor quality work. Promised my out of pocket and it ended up 2x that amount. Pressured into buying more expensive shingles. Work was not done well. read more

My experience was marked by repeated discrepancies, disorganization, and ongoing miscommunication. It took close to a year to fully finalize this process. Over that time, I had to personally review invoices, flag inconsistencies, and send numerous emails just to get the numbers aligned - essentially doing work that should have been handled internally. I took time off work multiple times to accommodate scheduled visits, only to have instances where the project was set and no one showed up. Poor scheduling and lack of organization caused this to drag on for months. There was also minor property damage during the process, which added to the frustration. As a busy professional, the amount of time required from me showed a clear lack of respect for my time. Most disappointing was the complete absence of any meaningful effort to acknowledge or compensate for the significant time lost. This was the poorest customer service I have ever received. Significant improvements in scheduling, organization, communication, and accountability are clearly needed. read more

Brandon J is not honest in their business tactics. They have very poor communication. I sent several emails over several months and did not hear back from them. I would definitely not use them again nor would I refer them to anyone to use. read more

I do NOT recommend!!! They showed up unannounced to replace gutters and the screens they put on the gutters don't let the rain through- so now I have water in my basement because of the water running off the gutters!!!! read more

The easiest way to say this is, run like the wind, if any sales rep ever approaches you to use Brandon J Roofing. I have been dealing with them since last October, trying to get them to repair shoddy work on gutter guards on what was my mother's home, after replacing the roof -- and that's another story in itself. I've lost track of how many people I have communicated and dealt with at this company. The short version is after replacing the roof, they sent a crew to replace really nice looking gutter guards that we already had with ill-fitting, oversized guards that were installed improperly and supposedly corrected three times. The end result was an incomplete job and gutter guards that are too big for my gutters, and are now pushing up the shingles of my roof, causing debris to fall behind the guards into my gutters. Again, since October, I have been trying to get this corrected and each time I have been "promised" the issues would be fixed. Every person I have spoken to at this company has said that they have poor communication and coordination within their departments, and they end their sentences by saying that they have work orders placed but they are getting clogged in their systems and they do not have the authority to give financial approval to correct my situation. Keep in mind that each person -- project managers, warranty department managers, office staff -- have told me that the work that was performed was not done correctly but they have to get approval from someone else to fix it. I've lost track at the number of broken promises and no-shows of both project managers and crews.The best excuse I was given was that they had other clients they had to deal with. I continually reminded them I was a client and before taking on new ones, they should complete the work promised for an existing one. I have yet to be able to find the this mysterious person who has the authority to do anything to remedy this situation. At the same time, I have text messages saying so-and-so will be calling me and that a crew would be coming this week, then it would become next week, and then it would become we need further approval. But back to the roof. Upon inspection boards that were to be replaced, were not and portions of the roof had to be removed and redone. I am in the process of selling this home and their ongoing delays and incomplete follow-through is costing me more money each month. Crazily, this company was supposed to replace the roof and upgrade our gutters on our home. The inspection was done, insurance money has been paid to us, but our rep refused to return calls to get any work started. Just to emphasis, our roof repair was approved, we have the insurance money but NO ONE at this company has returned a call to follow up for the job on our home. Just crickets. For us, this is what is called, dodging a bullet. My goal here is to get the gutter guard issues at my mother's home resolved and, it should go without saying, find another roofer to do the work on our home. I would never, ever trust this company to do any work of any kind and regret whole heartedly not having read previous reviews. These are lessons learned. If I could give them zero stars, I would. Moving forward, I will continue to call them to get them to fix what they did not do correctly. I also will be filling a complaint with the Better Business Bureau. It's interesting that they bill themselves on their business cards as a Fox 2 preferred customer. That can't possibly be a recent endorsement, given all the negative reviews. I guess that will be another call, as well. read more

Brandon J Roofing charged 13,000.00 dollars to put on a high quality roof, high tier ridge cap, drip edge, downspouts and repair a window. They put on a low quality ridge cap,, no drip edge on the back, no downspout, no window repair and poor quality flashing. Water pooling around the chimney. Then, Brandon J Roofing charged an additional 4600. for the downspout, window repair and labor. These items were paid for in the original claim but never done. Now, Brandon J Roofing is suing my family for the fraudulent claim of work that was never done. Actually Brandon J Roofing owes my family more than $6000.00 for work that we aid for and not completed, as well as materials left on our driveway. Do not trust Brandon J Roofing! read more

We had a great experience with Derek. He is knowledgeable about the work you need done, he cares about making the experience easy for the homeowner and answers any questions you may have about the process you'll go through. Not only that, but he follows up on his work to make sure you're a happy customer. Very happy and will definitely return for future work done by Brandon J Roofing. Thank you Derek. read more

Horrible experience with this "company". Terrible communication, added nearly $1000 of bogus additional charges that should have been covered on the initial estimate. I would not let this company put a roof on my doghouse. Beware! Absolutely pathetic!! read more

Kile S. is very disrespectful. I can't speak to their other employees at Brandon J, but if Kile is any indicator; you'll be wise to stay far away from them. There are many other good, roofing companies ready to treat people courteously and with respect and decency. read more

I hired Brandon J Roofing for a full roof, gutter, and fascia replacement at my home in Chesterfield, MO. The project was scheduled for March 2024 but turned into months of delays, poor workmanship, and ongoing issues. Several parts of the job were done incorrectly, including uneven fascia work, misaligned gutters, and unfinished roofing details. Their crew also caused damage to my property. I raised these issues multiple times, and while some problems were acknowledged as their responsibility, the repairs were never fully completed. I've attached photos of only a small fraction of the issues. Despite the unfinished and defective work, Brandon J Roofing continued to demand final payment instead of resolving the issues or offering any compensation. Communication throughout the process was inconsistent and frustrating. Based on my experience, I would strongly advise others to avoid using this company. read more

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I do not recommend! They showed up unannounced. I saw the screens being put on the gutters and flat out asked them if they were going to work? Of course they said oh yes they work. THEY DONT WORK! Our previous screens worked. read more

What a transformation! Quality work and an amazing office staf. They handled everything very professionally and promptly. No regrets! I will gladly recommend them to anyone. Thank you for taking care of us throughout the entire process. read more

Brandon J Roofing - Roofing Near Me - Ballwin, Missouri

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Do Not use this company, They literally started a claim with my insurance company and later because Brandon J (Ryan) felt my insurance company "is difficult to deal with" they never sent in the estimate and reason my roof needed replaced versus repaired, required by my insurance in order to move forward with my insurance claim Lake Saint Louis Mo 63367 read more

This company is absolutely horrendous. Our roofing project manager, Ben Warren, is totally unresponsive and we have been trying to schedule a walk through with him for over a month now. My father-in-law had to go outside and speak to the roofers in Spanish to figure out what the deal and timeline was on roof because we received no form of communication from this company. Not to mention, the siding team has not yet reached out to us despite our roof being done over a month ago and we have asked them to multiple times now. I regret using this company. Save yourself a headache and do not use this company. read more

Take your money, don't return calls or emails, damage your property, don't return calls or emails. Sensing a trend? Avoid at all costs. read more

3 stars because the roof has been installed for @ 1 month and so far no leaks. Our salesman was Alex Martin, a nice enough kid who is desperate to prove himself and work his way up. Assured us that he would be available at all times if we needed anything (the old "promise them the world" line). Our install day got rained out, and we were told, by text, that they would call for a reschedule date. Two days later (no call, text, nada) we are awakened @6:30 am to the sound of footsteps on our roof, and a non English speaking crew shoveling shingles off. No dumpster in the driveway, which would have given us notice that they were about to start. All of the exits from the house were blocked with tarps, and we had handicapped guests who needed to get out with their walker. I called the scheduler and Alex, the guy that was always going to be available, neither one answered. Not being able to communicate with the roofers, I could only watch as they tore off my roof. The dumpster that was finally delivered ended up having two flat tires, and was blocking my garage door. Debris from the tear down was all over the place. They started on a Thursday, didn't finish, and returned Friday. My wife and I were out and about on Friday, and when we came home the roof was finished. The crew, seeing as how it was Friday, hurried up and got it done quickly. With the dumpster still blocking the garage and still having two flats. I called Alex, he was working on a closing or two and exclaimed (again) that he had nothing to do with installs. I called the project manager Curtis Harris (completely useless imho) and got no response. At all. Even after the fact. Useless. Finally, I called his Boss Tom Neldon who said he would have someone take care of the dumpster. And they did. The next day. We did not get a final walkthrough, as promised by Alex and ole useless. Ended up finding @30 nails on and around the driveway, on my back patio and in the yard. Along with roofing debris. The company has a serious lack of communication, from the field employees to the office staff. They do have a lot of shiny trucks with their logo plastered all over them though! If and when I have to go through this again I will choose a small local contractor read more

I was extremely happy with the professionalism of Ardis at Brandon J Roofing. He reviewed their program with samples and price. The roofers came as scheduled and performed quality work and cleanup. Ardis was available throughout the entire process answering a number of questions and providing us with updates. Thank you Ardis for your professionalism, communication skills, and making the entire process a breeze. read more

Excellent service! They did as promised and walked me through everything.Steven is amazing!

I would save yourself a lot of headaches with this company. Tldr: this company is very unprofessional and unresponsive, they will break more than they will fix all while never speaking to you, and you will be forgetton about. Since my initial review, I've found Brandon J to be incredibly unprofessional, unresponsive, and you will get different answers and excuses from every person you can get ahold of. The initial install seemed to go okay, even though the company refused to roof drop my materials, not even bringing the proper equipment to roof drop and then blamed it on the fact they didn't have enough notice (they scheduled my install a month in advance). That's over $900 out of my pocket. It's been two months since then and I've had to have them come out multiple times to fix what they keep breaking. The first time they repaired, I was given zero notice that was happening and the only reason I knew was because my roommate texted me there were people on the roof. When I got home, I noticed the repairs weren't done properly, so I called the contracting company and my project manager, Ben Warren, and got no response. Tyler was the only one who answered and he said he would have Ben call me on Monday. Mon, Tues, and Wed. went by with no call so I asked Tyler for Ben's number to call him myself. After getting him on the phone, we discussed another day for them to come out and, again, fix the repair. Since then Ben has fallen off the face of the planet and won't return my calls so I suppose they put on a new PM, Ryan. I had asked Ben on the phone to set up a time that me and Ryan would meet. The following week, still crickets so I texted him on Thursday asking when the meeting would happen and all I got back was "I'll confirm." The next morning at 6:40, Ben texts me and says "someone will be coming by between 8-9," so I received an 1.5hr notice. And the second time they came by to fix the repair, I woke up AGAIN to a man on my roof, no notice, Ryan didn't know they were there, and the contractor was working on the wrong side of my house. The contracting company Brandon J uses is called VK Contractor and they have no information online. VK Contractor nor Brandon J Roofing gave me any type of notice that the repairs will be done so I randomly have people on my roof at any time of the day or evening and no one follows up afterward to say they came or to do any type of nail sweep. I've had three nails in my tires since they've started working on my house. The amount of frustration I've had with this company is insane and how they've gotten by operating this way for as long as they have baffles me. (Oh, and I still haven't heard from my siding guy since I spoke with him originally in May). read more

More than dissatisfied. Roof was left unfinished for 5 days. It took me calling multiple numbers for people in the company to get someone to finally get it finished. Then the head of sales wants to tell me they completed contractural obligations so there would literally be zero customer service discount. Not even 1 dollar on a $14k job that was promised to be finished within 24 hours and yet went incomplete for 5 days. Their excuse was the project manager actually did do a walk around and scheduled a job to be completed. I never got any communication about this nor did we see him. Yet when I complained on day five and finally got some help, I immediately got the notification of the work order being placed. The physical quality of the roof isn't the problem. It's that you advertise as having good customer service. Yet you aren't willing to do anything to make it right when you fall short of delivering said good experience. read more

I recently had Kasey Reed from Brandon J Roofing come out to perform a roof inspection, and I was extremely impressed with the level of service provided. From the moment he arrived, it was clear he was knowledgeable, experienced, and detail oriented. The inspection was incredibly thorough, nothing was rushed. Kasey took the time to explain his findings in plain language, pointed out both immediate concerns and potential future issues, and even provided clear photos to back everything up. I really appreciated the transparency and honesty throughout the process.Their report was delivered quickly, well-organized, and easy to understand. Thanks to his insights, I was able to make informed decisions and avoid what could have been costly surprises down the road. If you're looking for a reliable and trustworthy roofing inspector, I highly recommend Kasey Reed from Brandon J Roofing. Professionalism like this is hard to come by! read more

All started great. They evaluated, scheduled for months ahead but all with clear alignment and expectations. Nightmare started after the shingles were replaced. Remaining services were simply forgot by BJR team. After more than 15 texts and emails and more than 3 months they still have not finished the job nor gave me a clear position of by when should I expect. Really, really frustrating way of doing business. read more

We've been waiting since Aug 2024 for the work to be done on our house. The work they did in March has to be redone completely. No attention to detail, no communicatio, always an excuse. read more

I had called Brandon Roofing about my shed roof. The salesman came said unsure of price to fix my shed but would only be a couple hundred no more than 600, as no material was needed just needed to reattach. Then checked my house roof and said I needed a new roof. After all was finally done they charged me 1200 dollars to screw down the tin. After about 5 months the tin came up where they fixed. As it turns out they used the wrong screws. The screws were too short for tin. I've talked to Anna a few times and first time was the price. Unfortunately the salesman that quoted the price no longer worked there. I was raised old school where you were as good as your word. My Aunt was there that day when the salesman quoted me and she heard. Next 3 times it's been about the tin coming up and off. I've been told they would come out to inspect it and have yet for them. I told Anna to get with me and I can show them the issue. My house roof was done fine just wouldn't use them again as they didn't stand behind their word read more

They came by my house rang the door bell, we clearly have a sign that says no soliciting!!! My mother in law was dog sitting for us while we were on vacation. We have hail damage from the May 16th so I went ahead and called them when we got home. I set up an appointment with a guy named Brad same person that left his card on my door. He was an absolute dick!!!! Extremely unprofessional acted like he was doing me a favor. The day of the appointment he called and said, I'd have to sign a waiver saying Brandon J Roofing could do the work before he ever looked at the damage! BRAD was an absolute JERK and I ended up telling him not to even worry about coming by. If BRAD is a true representative of Brandon J Roofing I'm surprised them and there fancy trucks can stay in business read more

I would steer clear of this company if you value good communication or quality and timely workmanship from your contractor. This may very well be the most challenging company I've had to deal with. I chose Brandon J based on the recommendation of a neighbor and my initial salesperson Kile was fine. He took care of insurance and helped me purchase my shingles. Then he disappeared. On 8/15/24, the day of the roof install I was assigned Curtis as a project manager. The crew that my roof was subcontracted to was drinking on the job and on my roof until 9pm the first night. They trashed my yard and left nails, beer cans, and debris everywhere. I went outside and asked the roofers to stop working twice. They only stopped and covered my roof AFTER it started raining and lightening. I was unable to get ahold of any one at Brandon J during this time. Curtis was unavailable and there was no one at the office to help. The next day I emailed the company and Curtis asking that they see me before work continued on the roof. So naturally the roofers showed up and started working before Curtis came to my home. Curtis was apologetic and assured me that the team who had been drinking was fired and my roof was in good hands. On 8/23/24 it's finally time to get my gutters installed and put an end to this nightmare of a project. Lo and behold Curtis is no where to be found and they forgot to install a downspout on my deck and left another entire downspout of trash in my yard. I have called the office 3 times to get this taken care of and they just add notes to the account for someone else to deal with. Fast forward to 8/29/24 and I now notice a water spot on my kitchen ceiling. Directly under the part of the roof that they were working on in the dark and the rain. I call the office and the lady who picks up adds more notes to my file and says someone named "John" will give me a call when he's not so busy. So I call Curtis who is "going to take some pictures" and see what they can do...when will this nightmare end??? read more

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We contracted with Brandon J Roofing to replace the roof at our lake home that was damaged in a hail storm. That was in May 2025. The roof was scheduled to be replaced on July 8 2025. The roofers mistakenly delivered the roofing materials on June 29 2025. Poor communication between Brandon J and their roofing contractor. On July 8 the roofer did not show up until 8:15 a.m. The dropped their tandem axle trailer in front of our garage where our truck was parked. Then the roofer left without telling us. An hour later we called Brandon J to see what was going on. The roofers said one of their crew had car problems and so they left for the day. We could not get out of our garage. We had Brandon J send the roofers back to remove the trailer. Our gravel driveway and lawn were significantly damaged by the roofers truck and trailer. We cancelled the job. Had Brandon J return to retrieve all roofing materials from our property. Will never deal with Brandon J again. Is it possible to give a rating less than 1? read more

I had damage to my roof called BJR, Jessie the employee came out and according to him I needed a new roof due to storm damage. We negotiated with State Farm and over a period of months they denied the claim. I had a leak so I needed the repairs. After all of that and months later Jessie told me they don't do repairs that small and referred me to bone dry roofing (which proved to be another cluster). BJR had tarped the roof. I found another contractor who went up on the roof to again tarp the roof because BJR hadn't put the tarp over the right spot. He told me that BJR needed to come out and remove their tarp because they nailed it to the roof and the nails may provide another avenue for rain to get in. I called BJR and the receptionist told me that I'd be charged for it. I get a call from Curtis who told me that someone will be out to remove the tarp even though they didn't get the job. I called Curtis and told him that the reason they didn't get the job is because Jessie told me that the job was too small he apologized and said that's why Jessie wasn't with them. I told him that the contractor I was going to use had tarped the roof over the right spot and not to remove that tarp. The guy comes out takes the tarp off. My son gets home and ask where the tarp is. The employ from BJR removed both tarps. I called Curtis that night they were gone already I asked that they come back and put the tarp they took off in error back on. A while later I open my side door to get a package and guess what, the tarp came s in my driveway. I checked my ring camera and it shows one of their employees just dumping the tarp in the driveway. He doesn't call or knock just dumps it and runs. You know I recommend this place to two other people and I regret that now. I would not recommend BJR to ANYONE. read more

Brandon J Roofing - The tarp that should be on my roof - Roofing Near Me - Ballwin, Missouri

They installed our roof less than 1 year ago. It started leaking 11days ago. I was told they had no one to send out. We called several times and was told to put a buck under the leak. 5 days later someone came out and inspected the roof. He said pieces of shingles were used. There were too many seams. He would come out when the rain stopped and repair and replace what ever damage we had. That was 6 days ago. We called today and left a voicemail. They texted back saying they are not responsible for ice and snow damage. read more

andon J Roofing's service has fallen short of expectations once again. Today, the same non-English speaking crew was sent to finish the job, despite previous complaints and assurances from. Ryan Anderson Brandon J Roofing along with reassuring messages last night that this would not happens again. Well here we are Sunday family day has been disrupted, and I remain uncertain about the job's quality and completion. Brandon J Roofing's integrity is compromised by their inability to address my concerns and ensure a smooth experience. read more

Brandon J Roofing - Roofing Near Me - Ballwin, Missouri

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roof install was good, they just hire subcontractors. over charged on shingle and material upgrades by $2-3k when looked into.

One word to describe Brandon J Roofing is the company "sucks". We signed a contract to replace roof and siding. Roof seems to be okay but siding project is a nightmare. Installers don't let you know when they arrive but start hammering on the house. Installers disconnected our internet and air conditioner without informing us. My spouse works from home and lost 4 hours of programming. Air conditioner did not come back on right away. The project manager says well the unit is old. A/C unit is less than 3 years old and the control panel says not communicating with outside unit. The system is getting power but something your workers did caused an issue. Project manager kept making excuses and only calls or stops by in stealth mode so you can't take to him directly. Not enough siding was ordered and the excuse is people make mistakes. Brandon J Roofing was suppose to order ornamental vent cover but did not and tried to sneak white on house. The choices of siding was done in late 2024. As of July 2025, a partially completed siding job. No employee returns calls and project managers only want to talk on phone never in person. A nightmare company to work with. read more

I had my main roof replaced after they diagnosed I had hail damage. I was able to get reimbursed by my insurance company. They had the entire job completed in seven hours. They were meticulous on the cleanup and they'll be coming back to do a small flat roof project. Everyone I worked with was very knowledgeable and efficient. I highly recommend! read more

First and Worst roof experience hands down. My roof didn't leak until I called BJR. The installers ripped a cable off my house and then just tied it up. The first major rain storm after the install we found a leak. It leaked from my attic to my basement. I don't get anyone on the phone till 15 days later. Probably only because I harassed them for contact. Was then told it was part of the chimney needed to be repaired and it wasn't their fault which means they wouldn't cover damages inside or forgive the final balance. Now I have to pay the final bill, pay for the repairs from my attic to my basement, and fix the chimney. Save yourself. Pick someone else. The only reason they even get 1 star is because they make you give at least 1 to post a review. read more

No respect for neighbors, workers started roof work at 5:30am setting up ladders and old roof tear off on day one. This was in south city o. Tholozan July 18th and 19th. Would they have done this in Clayton or Ladue ? No they wouldn't. They know they can get away with it in the city police have there hands full. Does it mean you should do it, no it doesn't. What else would they do if they can get away with it to make money. They have the nerve to put there sign out like any of us want them after showing up at 5:30am. But thank you it just let us know who not to hire and for me to make a review with the facts. Adam K read more

Very satisfied with our beautiful new roof and siding. We definitely recommend BrandonJ. Brandon personally stopped by to check the quality of his crew's work and didn't leave until he was satisfied. Our house was not an insurance claim, so I was happy with his pricing too. The roof took 1 day, siding 3 days. We also needed 12 new windows, do Brandon referred us to the best Pella installer in the region. See the before (yellow) and after (blue) photos. The new roof was already installed in the before photo. read more

Brandon J Roofing - Siding before - Roofing Near Me - Ballwin, Missouri

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Stopped at my house asked my to inspect my roof for free, i agreed and then after 30 minutes Kyle came and showed me some Hail damage and he said he will contact the insurance and take care it from here if I agreed, i approved it and gave him all the information he asked for it. The claim was submitted, and the insurance Company sent their inspector. Came back with a portion fixed. I called Kyle, asked him to stop by to start working on the roof, but there was no answer. I left a message, waited a few days, and received no response. I called the insurance company, and the agent said we may do the roof. And asked me to send a fixed quote, and will adjust the claim amount. I called again, but Kyle didn't answer my call, so I left him a message, which was again ignored, and there was no answer. I called the company and told them the whole story. The next day, he called me and said he would stop by my house and give me the key after 10 days. I didn't see him, and there were no calls. They have bad customer service and are not professional, so think twice before hiring them. read more