We had low water pressure in our outdoor faucet so we decided to call a plumber to check it out. We set up an appointment for the next few days and was told that it would be a $91 fee to come take a look and then that fee would be "added/deducted" to however much they quoted to work to cost. Turns out our pipes froze and they had to cut through our drywall to get to the problem and fix it. $245 and a square cut into our dry wall later... the faucet works great but now we're left having to patch the wall. Just wish that was included in the cost. read more

I used their plumbing services for small and large jobs for a few years at home. They are pretty quick to reply and always prepared to work when you get on the schedule. read more

We called Brandon's to clear a clog in our campus property when our regular plumber was out of town. They did clear the clog but the bill was $500 +. They wanted to come back and run a camera and "hydro jet" for another $500+! Six weeks later the plumbing was backing up again. We had our regular plumber go out to our property and he cleared tree roots out of seventy feet of pipe! He said it didn't look like anything had been done at all!! Stay away from Brandon's, no credibility all about the money! read more

Two men came to house to do find cause of backing up from washer, sink and dishwasher on one side of house. They came and looked at it on the week of Thanksgiving which was good and discovered after running camera the pipes were busted. we paid them $250.00 to do this. They scheduled to come out 1st time on Fri after Thanksgiving, cancelled and rescheduled Monday, cancelled again and rescheduled Tuesday. I called the office and spoke to a woman about needing insurance documents completed and did i need to go to office to have them do it and she first said , "You do know that you have to pay the money when job is completed?" I said yes i know but we want reimbursement from insurance and that's the only way to get it. They arrived tuesday, assessed job, done something in garage to drain from washer in there, fixed and hooked up the washer to drain, jackhammered concrete floor, fixed pipe and completed the task & fixed the floor w/concrete. However, on Sunday 12/3, i go to my freezer in garage and discovered that they unplugged my freezer which is by my washer and did (((((not))))) plug it back in. We had 4 full garbage bags of meat and ice cream and other frozen foods ruined and had to throw it all away. That is just one complaint, the other is that they were paid up front and our insurance company wanted the job itemized and receipts to prove we paid and the job was complete. Well, job was doe on Tuesday the 11/28 and today is 12/7, still we do not have the itemized documents to give our insurance company for reimbursement and they were supposed to call me about them forgetting to plug the freezer back...........crickets......... The guys that came were nice and respectful and they did good work so far, and completed task in one day which I am grateful. I am just very disappointed in office response , still waiting. read more

Needed an emergency clean out and specifically told the plumber because the laundry flooded the laundry room. He did show up and was professional - but I waited 7 hours for him!! He did the line clean out and said the laundry would be good to go and left. Start the washer and have water all over the place. Sink causes the same problem. Ask them to fix THEIR mistake and told me they'd have to charge me. AWFUL customer service. read more

So they responded quickly and were able to come see me however one of the reasons (there were multiple) I called them out for wasn't fixed so I called them back out because it should've been handled with part of the first service and still got charged the call fee (I wouldn't have minded paying the labor for the u resolved issue but had to pay a whole new call/inspection fee). Rip off. I had even called the office prior to the second trip to make sure I wouldn't be billed for the show fee and was told no then got a bill and when I called just to simply ask, the office staff was unbelievably rude. I would never do business with them again just because of rude the office staff were. Unacceptable. read more

We called Brandon's plumbing for a slow leak the city found. Just to be sure it wasn't anything serious we had them come out. I notified them it could be the sprinklers at first because of the area where the lawn was mushy. After about fifteen minutes of investigation they told us it was our main pipe and said they may need to knock into some walls and turn water off and on to try and find where in the main pipes it was leaking from. They then said they had to go get tools and they'd be back in another 30. When they came back and banged around a little more, they came back inside and said yeah it's not your main pipe it's the sprinklers.... Then proceeded to charge us $400 for labor. Absolutely ridiculous. I have warned off so many people of Brandon's because of this read more

Terrible quality of service as well as general lack of knowledge in plumbing. I associate this problem with the fact they are using apprentices with no knowledge and charging for Journeyman. Do not let them near your property. read more

He's an all star and I'll never go with anyone else. I appreciate the quick response and getting me fixed up.

Avoid! In an economy where every dollar matters, do not give any of them to Brandon's. A simple line break took them all day to fix. They came unprepared and didn't have anything they needed to fix the problem. They left several times. After watching them eventually fix the problem, it was obvious I could have saved 1800.00 and fixed the problem myself in less time. So disappointed with their service. Also, they broke several lines on our irrigation system which they said they won't fix. This is after my husband pointed out where the line was and the technician and his "spotter" chose to dig it anyway. It should be noted that they did not need to dig this area to get to the problem, which they had already uncovered. Pure negligence on their part. Now, we will have to do that ourselves or pay another person to fix it. Our neighbor had a similar situation with this company that we learned about after the work was complete. I will be posting our experience on our neighborhood HOA page so the rest of our neighbors can avoid a similar experience. All we want is a little accountability. I will support businesses that recognize and fix their mistakes in the future. Shady, shady, shady! read more

I called and got same-day service from Brandon's Plumbing. They sent Bobby out to my house today to check on the possible leak. Bobby was courteous and explained everything. He let me know he was on his way and his helper was great too. They were referred to me by a friend and the price was right. I'll be calling them again. read more

The plumber Came Got his feelings hurt by a plumbers joke and sat in the Truck the whole time while the apprentace did the leak locating in my house. They told me where to dig beneath the concrete three different times on three different calls and each time they were WRONG. I ended up just taking out the entire laundry room floor and located it myself I also decided to repair the leak myself the repair cost $8. They wanted $365. On top of $300 for each time they looked for the leak. Brandon plumbing Sucks a bunch of Kids playing with there Daddy's tools. read more

I was just charged me $1233.00 per hour for gas line repair. Two men and 2 shovels. If you are in a bind and they can gouge you, they will. Keep scrolling find another plumber that won't charge $1233.00 per hour. They gave me an estimate range depending on how hard the digging was. Easy digging (shovel, no equipment) and they charged the top of the range. Don't make my mistake, calling them will cost you. I paid for more standing and smoking than repairing. read more

We have used Brandon's Plumbing twice now and both experiences have been amazing. They get you booked quickly and have always been on time. They also keep you updated with a text to let you know they are on the way and send a picture of the technician who will be coming to your house. Their work has been great and they have fair and competitive pricing. I will be using them for all my plumbing needs in Norman. read more

Can I give a zero. I understand schedules. we ALL have them. This company gave us a 2 hour window. They called at 11:20 for a 12-2 window. When told they could come 12-2 when THEY scheduled it as that was the only available time, they chose to go on to another appointment. I did not hear another word. When I finally called at 4:10 pm, I was told I was being rude for calling them out and then asking when they would be able to come out AND they tried to call me a liar stating they called just before noon. I rarely do this but these people need to develop a big dose of customer service. i kept asking when the plumber would be there and I was basically brushed off and told I will tell you a fourth time but instead cancelled my appointment. No thank you to Brandon's Plumbing Norman. Have fun explaining this bad review to Brandon, whoever the heck he is! read more

Good luck getting them to show up and especially don't expect them to be on time. The expected does happen...but after rescheduling for the second time and nobody showed up, I called and they told me the technician "overlooked" my appointment on his IPad. read more

My hot water heater was leaking, and the valve could not be turned to shut it off. I had to turn off water to the entire house until someone could come take a look at it. This happened on a Friday evening. Called Brandon's Plumbing on Saturday, and they scheduled my appointment for between 3-5 pm, and said it would be a $91 charge for the visit to assess. No problem. They never showed and never called. I'm typing this on a Sunday, still without water, and now I have to try to contact ANOTHER plumber for a Sunday visit, essentially starting from scratch after I wasted an entire day on their assurance that I had an appointment. DO NOT USE THEM. If you don't show up for an appointment, and don't even bother to call the customer to let them know, then you don't deserve to be in business. I don't appreciate this unprofessional nonsense at all. read more

I stopped using them a few years ago because it was difficult to contact anyone even in person at their office. I could stand in their office and walk back into what looked like their accounting area and roam around for several minutes. I left after waiting for about 15-20 mins and no contact. Plus some of their employees visibly showed disgust when they were required to remove their shoes to enter one of my tenants house. Pretty bad customer service and disrespectful of my foreign tenants. Now the reason for this review. Some of my tenants had toilets backed up. I couldn't find a plumber that could service them that day so they looked around. Said they found a plumber that could make it that day. I didn't think about asking who the plumber was. When it was done, I was told the cost was $240 because they had to snake the toilets and sewer line. That's a first for me. I wondered who they used and they said Brandon's Plumbing. Furthermore, apparently they said the toilet paper was too thick causing the problem. The tenants use Charmin. I've never had a problem with Charmin and never heard of toilet paper being too thick causing backups. That was about a week or two ago. Now they called me today because the lines are clogged again. Brandon's invoice pointed to a flapper possibly causing the back up, and specifically said they wouldn't warranty their work. How convenient to not fix the actual cause of the problem. I'll be sure none of my tenants use their services again. I gave them 2 stars because they were available and responded quickly. read more

I had them install a new kitchen sink and faucet. They did a good job but were way too expensive. $585 to install a sink? They said their flat rate for a sink install was $430, which they could have told me over the phone if that was the case, instead of showing up to do the job and springing it on me. Then they charged me extra to move the drain pipe. Had I not already taken off work to meet them, and needed to get it done ASAP I would have used somebody else. I agreed to it so that's my bad, but I still can't help feeling ripped off. My old plumber retired or I would have used him, but from prior experience I think the sink install should have cost half of what it did. read more

They replaced my sewer line. Did a good job. Ended up trying several solutions that didn't work out, causing it to take extra time which I wasn't sure was necessary but I am not a plumber so ‍‍‍ But very pleased over all! read more

We will always use this company! Denver was incredible! New exactly what we needed & blessed our family today

Very Disappointed- I referred my 62 year old mother to them because she had a leak somewhere that flooded a bedroom. Brandon's showed up and did absolutely nothing. They didn't find the leak but yet charged her 185$ and told her "she definitely" had a slab leak somewhere and it would cost a minimum of 2000 to fix and 2 days to fix. Keep in mind they never found the leak which is what they said they charge 185$ to do. My neighbor who is a car mechanic went over to her house and found where the leak was coming from in 45 minutes!! DO NOT WASTE YOUR MONEY! Look else where - I ended up paying her back since I was the one to refer her, don't make the mistake I made. read more

On Saturday 11/28/20 I realize we had a sewer leak under the house. I called Brandon's plumbing to have them come out and repair it. My appointment was set at 4:30 pm a that day. Starting at about 5:30 I started to call their dispatch to get an eta. They kept on giving me the runaround on when they would be here. Every time I talked to them they told me a tech was in route and it would be about 45 minutes. They finally showed up at 10:30 pm. The tech came in and did a quick diagnosis and said we were leaking sewage and had a lake of poo under the house. Of course that late at night they weren't able to do anything about it. I was told i would get a call Monday to schedule the repairs to the tune of $2200 plus the service call charges I paid that night. They charged me an extra $150.00 to come out after hours and didn't even advise me of that extra charge till the tech was asking for payment Saturday night. Fast forward till Monday I had to call them due to no phone call. I told the tech it needed to be done Monday or Tuesday due to work schedule and the fact we have raw sewage leaking into the house. They set me up for Tuesday to come and do the work inside and later in the week to do the outside work. I wasn't happy but agreed. I get a phone call this morning they canceled today. So now I have to find someone else that can come out because I am tired of the runaround I am getting from this company. I am out $250 and had nothing done except a quick quote and being told what I already knew. Don't use this company if you value your time and money. read more

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Called them at 1pm and they had someone out to my house in two hours! They sent me a text with a picture and small bio of the technician-- super helpful. Very reasonable service fees. Jacob fixed the issue within five minutes of his arrival. Thanks so much for your quick and professional service! read more

I wasn't going to write a review from an incident that happened four months ago but a friend of mine had a horrible experience with Brandon's Plumbing so I decided to write a review. We been using Brandon's Plumbing for 15 plus years. Never had a problem except for four months ago. About three days before Christmas, we hired Brandon's Plumbing to clear the drain of our kitchen sink. Two workers came and worked on our kitchen drain. It took them very fast to unplug the drain. On Christmas Eve, I emptied a pitcher of water in my kitchen sink. Found out my sink was still plugged. There was no difference between when they started their work until they finished. I called their office and there was no answer. I either left a message on their voice mail or I e-mailed them. I don't remember. It may be a voicemail because despite them being open 24 hours, they never answered their phone. Another person called them on my behalf and I was told that they were there and answered their phone. So I called them immediately and I again had no answer. I figured that they were looking at their caller ID and refused to answer my call. The day after Christmas, I called them again and I am now sure that they were checking their caller ID because before I said anything, the lady that answered knew what my problem was before I told her. She told me, "The work is not guaranteed because it was grease that was blocking the pipe." I told her that it had been only a few days since they worked on the drain pipe and she continued to argue with me saying that I probably washe a lot of dishes since it was Christmas. When I told her that I did not do a lot of washing and I called them before Christmas, she told me that she would send someone to my home but they will have to charge me again which is $150. I told her that I have been doing business with them for a long time and I don't want to file a complaint against them. Instead of trying to work things out, this narcissist woman had the audacity to tell me, "This is a free country, do what you want." SO I DID WHAT I WANTED. I contacted the Oklahoma Attorney General's Office. They responded to me immediately and sent me a copy of the letter that they sent to Brandon's and advice me to let them know what Brandon's did about my complaint. Lo and behold, a few days later, I got a refund check for $150 from Brandon's. For people reading this, if you have a problem with Brandon's or any other business, contact the Attorney General's Office. All these could have been avoided if not for that narcissist woman that I dealt with. read more

Had them working on a new installment and they didn't get a required permit and I wasn't able to proceed with construction until they finished and it was like pulling teeth to get them to come back out and finish the job so we could proceed. read more

I had sewage line backing up in my back yard on a Sunday. Called Brandon's and he was out here quick. Fixed everything and cleaned up after, honest and trustworthy. They will be my go to for plumbing read more

Dusty and Mark responded to our service call within minutes of scheduling. Very helpful and informative. Would highly recommend this local business to anyone in the metro area looking for honest and dependable service. read more

We had a main pipe break in our yard causing both our yard and the neighbors to flood. Brandon's plumbing was recommended to us and we couldn't have had a better experience. They were out same day to troubleshoot where the break was and got us into the schedule three days later to perform the work. They used a leak finder to exactly locate the leak before digging and dug up just the portion needed to fix the leak. They fixed the pipe in under 3 hours and we are good as new. Our two service men John and Josh were very nice and explained every step and answered every question I had. Highly recommend! read more

We needed a dripping faucet outside fixed. We wanted the drip to stop. I have changed the washer out many times myself. This time I had been sick and could not do it. So we called Brandon's. They said it would be 91$ to come out but that the repair I described would probably cover the cost of the washer. So my wife went home to meet them and get it done. They said no parts and went to get what they needed, they told my wife. When they were done they charged 240$. Replaced the faucet by chipping away some mortar and reached under the house cut the line to replace the thing. What the hell! I just needed a freaking gasket! These people are incompetent! NEVER USE THEM! read more

Terrible. Installed toilet and hooked up dishwasher and charged $480. Toilet leaks and had to have someone else hook up the dishwasher becuase they did it wrong. When I called about the toilet they said sorry only gauranteed for 30 days but it hs been slowly leaking since they installed it. Basically they said too bad. Terrible service and terrible customer service. Never use these guys. read more

They came out and gave me an estimate on a job on 5/14/18. We talked about the possibilities of things that would be needed and what I could get to help defray the costs. They gave me a bid that I felt was reasonable. They explained they do not work hourly but by the job. Came back on 5/17/18 got to work right away and finished the job with a few slight problems in about 1.25 hours. They cleaned up behind themselves and left the place very presentable. Both men were pleasant and kept me informed of their progress. They will be the plumbers I call again if needed. read more

Ron recently installed my reverse osmosis water filter. He was a really nice guy, professional, and did a great job. I was charged as quoted and was satisfied with the result. read more

Brandon's Plumbing was excavating in the parking lot adjoining the lot owned by R & J's Supper Club where I was parked last Saturday. They began this process after I had gone in and when I exited the club, Brandon's Plumbing had used a wet saw to saw concrete and no barrier between their work and my car. It was covered with concrete debris and wet concrete. I informed their employees and they gave me a business card and told me to call the owner. I called and spoke to a clerk and she said she would have the owner call me. He never called so I called back. She said she would have him call me but no call after one week. I had to get a detail shop to clean the car. Brandon's Plumbing may have good plumbing skills but they sure don't take responsibility for what nasty mess they made on my car. I am out 60 bucks to have it detailed and unless I sue him, i guess this is on me. Way to to Brandon's Plumbing. read more

left a huge mess, used my shop vac out of my garage and clogged it up, overhead them arguing about using their shop vac and how they didn't want to mess with it. read more

No stars for this company. They caused damaged to our home. Their employee put five large holes in five different was for no real reason. So we asked for a refund on part of our bill. Their solution was for my husband or I to take off work stheir guy could com fix it. Really not happy read more

They installed a hot water tank the same day of my call. My tank was over 13 years old, I had replaced drain pipe a few months ago because it started dripping, then I replaced the thermocoupler because the pilot would not stay lit, and now the pilot was out again. I was ready for a new tank. My plumber was Ron and he arrived in the time I was told, he listened to me as I explained what I had done and then delivered and installed a new hot water tank in a few hours. The garage was hot, the hot water tank closet was small, (Ron had to disconnect some gas pipes to get the new tank in and then connect them back when done), and he did it all with a pleasant attitude. I felt like I was taken care of well. read more

We have used Brandon's several times this year (it has been one of those years). They are efficient, knowledgable and personable. Daniel does a great job assessing the problem and getting it fixed promptly. We will use Brandon's again and are happy to let others know. read more

shocked and dissappointed!! I had been using Brandon's for about 2 yrs, once a year. My sewer line needed repair due to tree limbs, but since we are planning to sell and would disclose that at closing, I just needed Brandon's to snaked out and tree limbs cleared (which had been done by them on a couple of occasions). My tenant called hysterical stating the redhead Technician arrived shouting profanity because we hadn't hired them to replace line yet. I then called their office to have him removed immediately. When I called my tenant back, I could hear him cursing at her on the other end of the line. I asked her to shut and lock door. meanwhile, the tech didn't fix clog, left 185.00 bill and intentionally left the gate he went out, open . . .letting loose the tenants dog which she spent 2 hrs trying to retrieve. If they didn't want to go back, they should have stated so from the get go. Now they are adamant in trying to get their 185.00 for lousy unfixed service call. Sooner or later they will go out of business, as I see their Better Business rating at an F and several customer complaints. No company can survive with that type of management. read more