Brandywine Coach Works of West Chester is fabulous to work with! They are quick, courteous and do quality work! I highly recommend using them. I have used them multiple times and couldn't be happier! read more

What a great place to take your car. My car was in for a water leak and some damages the water leak caused. Brandywine Coach works along with the adjuster and the staff there were extremely helpful and very professional. They did an excellent job and my car was even detailed. I would highly recommend anyone who needs auto bodywork to take their vehicle to Brandywine Coach works they do excellent work. To the staff at Brandywine Coach works thank you very much for your great diagnostic work and repairs to my Honda. Happy holidays and best wishes to the entire staff thank you ! read more

My car had minor front fender, light and bumper damage due to a minor accident. The team at Brandywine quickly assessed the repair and provided a very fair and reasonable quote. They also coordinated my rental and insurance adjustments on my behalf and kept me informed with pictures and text messages. I really appreciate the support provided by the concierge at the front desk as well. The work shows great quality and the technology used to scan for blemishes and recalibrate sensors was impressive. I am usually very skeptical about hidden fees and cost but this was not the case with Brandywine. Highly recommend working with this shop for their straightforward approach, fair quotation and timely delivery (worked through Christmas and New Year holiday weeks). read more

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Our new-looking 2013 RAV4 had significant collision damage to the right front door. Was repaired by Brandywine Coach Works of West Chester. They handled payment with our insurance company and arranged a rental car. I rate them and our experience with them 5 stars in all respects. Steve McEvoy read more

My kids are now 21 and a 25 years old and my 86 year old dad just stopped driving. Need I say more? Since the kids were 16, we have to use Brandywine Coach Works more times than I would like to remember. Thank goodness, the kids have matured and my dad finally consented to us driving him around so we are not going there every month like we used to, but I can not say enough about my wonderful experiences with Joe Gallagher. I am not sure if he is the owner or not but he gives us amazing service every time. Being in an accident is stressful enough, but as weird as it may sound I always look forward to working with Joe, because he is honest, understanding and will do will go overboard to make it right. Brandywine Coach Works and Joe is always a pleasure to work with in these painful situations. Paul Mihranian Chester Springs, Pa., read more

I was rear ended on route 202 a month ago. The at-fault insurance company recommended Brandywine Coach Works among others. BCW was the shop that could take my car the quickest, so I went with them. I'm already regretting it and I haven't even gotten my car back. The repairs were supposed to take 2-3 days and they promised to call my bi-weekly for updates. On day 4 I called in for an update - they hadn't even taken the car apart yet!!!! Day six I called back - no update. I haven't gotten my car back yet, so I'll check back and finish my review - but so far, be prepared to not only be out of the loop, but work with a staff who has poor customer service and clearly no respect for timelines. read more

I took my car in after my check engine light came on a month after falling into a sinkhole. They fixed the physical damage and left the check engine light on with no end in sight of costly out of pocket repairs. Not sure if it's my well advertised insurance there or a combination of the Insurance and the shop but they did NOT address my issue which was typed up in the estimate. Brandywine coach works USED to be my family's repair shop of choice- Mario over at Exton is great. After this experience, I will never return. read more

My experience with Brandywine Coachworks left me with several strong impressions of how they operate. First, I'd like to say that the painters they have are talented but for the rest of the work leaves a lot to be desired. They don't check their work. They don't apologize for wasting your time to make you come back to do it over. If the manager says they personally checked that a job is done correctly is completely worthless. Also, don't expect all the clips, screws, or other fasteners to be placed back on the car. That won't happen. I came to their shop to repair/replace/paint to match a fender that was dented from a recent storm we had. The fender was dented and the paint was chipped away from the fender. A really basic cookie cutter job. The shop painted the fender and it was placed it on the car. They called me and the manager said it was done. I came and picked up the car and to my surprise the panel didn't line up with anything on the car. The shop wasn't apologetic at all for wasting my time to come and get the car claiming it was done and simply replied they'd do it over, and so it was. Again a repeat of the same performance. The manager said he personally checked it with the body guy. How can a shop not be able to hang a fender on a car that had no damage underneath the skin? How can the paint shop be able to paint to match but the body shop guy not be able to check the gaps on a panel and compare? Both times the manager said they checked the work and both times it came out wrong. I don't take lying very well when I'm paying for a job to be done. Regardless of going through insurance I paid for it in my premiums. Also why should the customer be the one to find the error? This is inexcusable behavior. read more

Don't leave your car here unless you are prepared to leave it there a lot longer than they initially tell you. Twice we've used them, twice they way underestimated how long repairs would take. 3 weeks for a door dent!!! And they don't care - once they have your car there's nothing you can do. read more

I have used Brandywine for all of my bodywork and have never been disappointed! They are professional and very accommodating. Just recently I had to have work completed that involved a very difficult insurance company but the management/owner at Brandywine handled it all. I trust that my car will be well taken care of and whenever I get it back it is sparkling clean! Almost like a detail! Great people to work with over there- Natalie in reception is so kind and helpful- she is ready to answer any questions. I will continue to get work completed at Brandywine. read more

My car was hit. I called and Steven Cantor not only took care of me quickly but he was also very professional and helpful. He even helped arrange for my rental car. The entire experience was pleasant. The updates were great! I will recommend this company to all my friends and family. Fran C. read more

I dropped my truck off on 11/4/15 to get a decent amount of body work done, from being sideswiped... i was given an initial estimate of 2 weeks to be completed.I automatically added a few extra days to that estimate. On 12/1/15 I am just getting my truck back after calling numerous times only to have a member of their team tell me it would not be ready, and give me another fictitious date for completion. today it is 12/1/15 and my truck was just returned to me 2 weeks over their initial estimated time frame and the driver side mirror was still not even fixed. i do not know how you can miss a broken mirror during your final inspection. I will never return to brandywine coach works, this is my second experience which has resulted in the same impression. BRANDYWINE COACH WORKS has a great paint team and will make it look completely factory again, however the rest of their staff is entirely incompitent and i have no clue how they have repeat business AT THIS LOCATION. read more