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    West Chester, PA

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    Auto mirror repair

    Auto window repair

    Auto window replacement

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    Scott G.

    I highly recommend them for car dents. They are friendly and there price is reasonable. I had unfortunately been here twice when people door dinged my car. I hope I won't have to be back again but if it happens again I will. Thanks Wayne ..

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    6 months ago

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    9 months ago

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    Mike M.

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    3 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    7 years ago

    Great work done by true pros at a reasonable price. Do yourself a favor and give them a chance before you overspend.

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    5 years ago

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    10 years ago

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    8 years ago

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    Mike M.

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    8 years ago

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    11 years ago

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    15 years ago

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    11 years ago

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    9 years ago

    Had a nasty dent near gas tank. They made it look like new and cost was 1/2 what a body shop would have charged. Results look fantastic.

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    10 years ago

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    Review Highlights - Carisma

    Thankfully I was referred to Mike and he did an AMAZING job.

    Mentioned in 3 reviews

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    People searched for Windshield Installation & Repair 452 times last month within 15 miles of this business.

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    Safelite AutoGlass

    Safelite AutoGlass

    2.9
    (58 reviews)

    So I wanted to be upset (wait until you see the timeline) but the staff is so pleasant to work…read morewith, it averaged back out. The scheduler/receptionist is awesome and the techs both at the shop and mobile were professional. 4/2 - chip 4/3 - got a next day appointment. Great! Repair failed (ok, it happens) 4/10 - canceled appointment: replacement windshield came broken. Boo! Ship things better Safelite! 4/15 - repaired! Yay! Oh wait...couldn't calibrate it successfully. Frustrating because instructions start to ensure your car has gas bc the tech may need to drive it to calibrate so...if my hilly neighborhood impacted the self described "wonky" app, then drive my car to a flatter place (which there is 200 feet away) 4/22 - finally fully repaired So subtract a star for corporate shipping and subtract a star for not finishing the calibration by driving to a flatter spot. Add back in a star because everyone was truly helpful and worked to reschedule appointments as soon as possible.

    Super disappointed and frustrated with the West Chester, PA shop. Called the main number and tried…read moreto get a quote and schedule something, only to be left on hold for 30+ minutes and then rep that picked up told me I'd have to go online to get a quote and to schedule anyways! Went online and set up appt. for 7/13 for a tech to come out to my business office to fix a small chip in the windshield of my 2025 .Purple series Subaru BRZ. Didn't hear anything at all from them (except for text confirmation that it was on their schedule for that date / time frame) so I called at a little after 4:30 pm to see if they were still coming. Was advised by one rep that they were indeed still coming and she argued with me that they would not have promised any specific window because it depends on their other jobs, so I'd need to just keep waiting. Then another rep came online and advised me that "something came up" and I would need to be rescheduled. Ugh! As if that was not annyoing enough, I asked for a call back from the West Chester shop manager, only to be told I'd just need to call them (and guess what? Their number goes straight to the national customer service line anyway, so I'm right back to square one! The biggest insult was receiving a text message at aroudn 5 pm, telling me that my appointment had been rescheduled for the next morning, and that I would be taking my car in to their shop over in West Chester. Huh???! Who consulted with me on this? Do they think I do not work? Pretty ignorant of them to never reach out, then to just reschedule me and tell me I need to go to them at a certain day / time without even checking with me first! I am appalled at their customer service (or really, lack there of!) I do NOT recommend Safelite in West Chester PA. And as a small business owner myself, I ALWAYS give a business a chance to make things right first, before I would even consider writing a negative review. But these schmucks have had more than ample time to reach out to discuss this wth me, and haven't. They obviously do not care one bit. In hindsight, I should have read reviews on Google and Yelp first, before even trying to contact them. There are MULTIPLE reviews here stating the same things; they don't show, they damage vehicles, their communication is lacking to non-existant. All the same issues I have been experiencing with them. And the owner's response to other reviews? "Sorry for letting you down". That's it??? Seriously! Safelite West Chester owner: You're a cocky little ahole and your actions speak louder than your words by far! If you truly cared and were sorry, you'd do your best to make it right and CHANGE your ways. I hope you are forced to shut down sooner than later for your extreme lack of customer service. Corporate needs to step up their customer service and demand better of their franchise owners or kick you to the curb.

    Carisma - windshieldinstallrepair - Updated July 2026

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