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    Bravado Integration

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Bravado Integration

    Security monitoring services

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    3 years ago

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    Vivint

    Vivint

    1.3
    (24 reviews)

    I have been using Vivint's home security system for the past 12 years and I have never been…read moredisappointed with the service. I recently added on a new service, in addition to the basic home security service that includes door breaks, window breaks and motion sensors I added the key-less deadbolt. Jason was my tech and he arrived on time. My scheduled time was 8am to 10 am and he was at my door at 8am. Vivint did a good job of confirming the apt. time with me prior and Jason called when he was on his way. Once he got work he realized my system needed a few updates so he took that on as well. The deadbolt installation went smoothly because he the right tools for a job. We have a 100 year old house with 100 year old doors so nothing is ever easy but he handled all the little pop up issues. While he was working he told me all the features of the deadbolt. After the install he was patient with helping me program the new system and actually showing me the features and made sure I understood. This was an act of shear patience on his part because I am not tech savvy. He did not try to sell me any additional products but he did make me aware of some new technology that may be useful to me in the future and at some point I will be adding on to my current system. I would highly recommend Jason with Vivint and all the Vivint services.

    Avoid Vivint if you ever think you might need customer service…read more My experience with Vivint has been one of the most frustrating customer service experiences I've ever had. I recently purchased a new home that already has a security system, so I contacted Vivint to cancel my service. About five weeks ago, a representative convinced me to place my account on a one-year deferment instead of canceling, saying it would give us time to decide if we wanted to switch back. Despite that agreement, Vivint still charged me $81. Since then, I've spent hours on hold over multiple phone calls trying to get the charge refunded and my account canceled. Every time I call, I'm either transferred, left waiting indefinitely, or told I need to call back again. After weeks of trying, I still don't have a refund and still don't have my account canceled. The $81 isn't even the main issue anymore. It's the complete lack of customer service and the amount of time they've wasted. No customer should have to spend hours on hold just to resolve a billing mistake and cancel a service. If Vivint puts this much effort into preventing customers from leaving instead of helping them, that's a serious problem. Based on my experience, I cannot recommend Vivint to anyone. There are plenty of security companies that value their customers' time and stand behind their service. Unfortunately, Vivint has shown me the opposite.

    RWB Home Security

    RWB Home Security

    1.0
    (1 review)

    Although this equipment might be adequate, the social behavior of these people is inappropriate…read more Making mean, cruel, hateful, vindictive and vengeful comments and then obfuscating and prevaricating is not acceptable. Then he tried to tell me that it didn't happen. When I told him that I was not debating reality with him and told him that it was time for him to leave before the job was done, he did apologize. He completed the work. When I tried to discuss the unacceptable way I was treated with management I got excuses. When I said I was not ok with excuses he SCREAMED that he could take out all the equipment and not monitor the system. I was fine with that. But finally he acknowledged that the behavior was not ok and there was not excuse. So if you want to be verbally abused by all parties in this company, feel free to use them.

    From the owner: The professionals at RWB Home Security understand the importance of ensuring protection for your…read morefamily or place of business. Since 2005, we've been providing top-notch security services to property owners in the Louisville area. While discouraging intruders is a top priority, our systems can also monitor everything from high carbon monoxide levels to medical alerts. We put your safety first, which is why we only offer the most reliable high-technology solutions. Call us today at 502-639-5367 to find out about our complete lineup of residential and commercial security solutions.

    Bravado Integration - securitysystems - Updated July 2026

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