Only an idiot would go to a wholesale cabinet supplier to buy materials and then complain "if you are not a commercial cabinet maker don't even bother with these guys". That's like going to a Ford dealership and then complaining "if you aren't looking for a Ford, don't even bother going to this dealership". Brazos is a high volume supplier to cabinet professionals. Sure, if you walk in off the street as a layman they will probably sell you something... but that's not what they DO. That's not their bread and butter.
Also, if you aren't smart enough to check your materials before they are loaded--or before you leave the warehouse--you're the idiot, not the vendor. These guys are moving around tons and tons of plywood and solid wood every day... things can get damaged. Caveat emptor applies everywhere in life. And you just complained that the "quality" of their materials is "crap"... because it had a forklift gouge on one side. That doesn't speak to the quality of the veneer at all. The best plywood in the world can get damaged by a forklift. And 90% or more of the time you don't see BOTH sides of the plywood in a cabinet project. In fact, with higher end veneers, most of the time only ONE side of the sheet has the veneer on it... to keep from wasting good veneer that will never be seen.
I've been using Brazos for many years. I'm not a giant commercial cabinet maker... but I'm also not a layman walking in off the street with no knowledge (or no sense). I know enough to visually inspect ALL of my materials before they are loaded. And to cull out warped or otherwise damaged materials. It's woodworking 101. Brazos, like any other vendor, is only as good as the available materials in the marketplace. Brazos doesn't MAKE any of their products. They are a wholesaler. A supplier. A re-seller.
It is certainly frustrating when you buy something--neglect to inspect it--get it all the way back to your house or shop--and discover that it is damaged or defective. It has certainly happened to all of us at one time or another. The measure of a companies customer service is how they handle the return or replacement of the product--which your review does not mention. I'm assuming by the fact that you neglected to discuss this aspect of your experience that Brazos replaced the plywood when you returned it--without question.
Generally speaking, Brazos sells higher volumes of cabinet and furniture making materials--and hardware--to cabinet professionals. If you are looking for things like veneer core or mdf core plywoods and / or solid lumber (in species like oak, pine, poplar, alder, ash, maple, cherry, cedar, cypress, fir, ebony, ipe, mahogany, teak, walnut, wenge, etc), hardware (like drawer slides, hinges, knobs / pulls, etc), tools (mainly blades and router bits), and various other cabinet making sundries--these guys are a great option. They also stock quite a few typical / standard mouldings... like crown, base, casing, etc--in solid wood--in a variety of species. (For limited options and small quantities, Home Depot, Lowes, your local lumber yard, etc is probably going to be a better option for you.)
Over the years I have always had great customer service from Brazos. But, yeah... it helps if you have a clue what you are looking for; they aren't a big box retailer. read more