AVOID AT ALL COSTS!! DO NOT SHOP WITH THIS "BUSINESS"!…read more Worst professional experience in 30+ years! Delivered (3 days late, forcing use of first vacation day) 1/3 of several thousand dollar/several major appliance order. Still had us at end of day. Refused to reschedule piece THEY SCHEDULED WITHOUT NOTICE OR PERMISSION FOR 4TH DAY LATE FORCING 2ND VACATION DAY AND INABILITY TO PREPARE FOOD unless we called a 2nd number (after business hours) because the first rep "doesn't do that." Well, apparently none of their employees "do" much of anything including preparing, delivering, providing customer care, scheduling, communicating, etc!! AVOID!!! Use a payment method that will support you when you have to escalate!!! *and they also still have a backorder fridge/freezer not due until, at least, Saturday. Ordered all this about a month ago....and is Saturday true? With all parts?

Walked up at 6:50 store closes at 7. I left work a little early to make it in time considering I…read moreknow this store pretty well I would have been in and out less the 5 minutes. Julian or Jillian the manager or night of 1/17/23 and her crew I guess knew I was coming as they rushed to the back. Doors were locked. I waited until I could speak to the manager on staff and ask why they closed before 7 and explained ohh we close the store at 6:55 now... what a lame excuse I was even there before that. I know this is something simple but any other corporate franchise or major business that finds out they are closing their doors before the advertised closing time have a 0 tolerance policy. Think about it if this happened consistently I was probably going to have a $40 purchase and multiply that by 365 days a year if this were to happen daily that's $14,600 a year the company misses out on. Numbers add up don't they ? Stay open as advertised is all I can ask for.

Greatest place in the world for dang near anything you need. I ran all over town looking for a item…read moreand had to order it. On my way home I told my son let's just check Winkleys. Walked in and was asks if I need help. I reluctantly said I'm pretty sure you don't stock this. Guy walked me over to the part I needed. I bought two and it was less they were less then the boat dealer. I love this place for all you boat and hardware needs. Going today to get a gasket for my bathroom

Super friendly folks, and they have way more than you might think! I always check with Winkleys…read morebefore heading to one of the big box stores!

FYI, this supply store used to be Austin HVAC and is now Johnstone Supply's west Austin location…read more They're in the Oak Grove strip mall tucked away in the back, facing Hwy 620. In two different houses, I've decided to replace my HVAC registers and intakes, because plastic doesn't last and sometimes metal doesn't either, and I quickly found that the Orange and Blue Big Box Stores don't carry the correct sizes. That's how I found Johnstone Supply on Metric Blvd. I saw a sign posted on their register that they'd bought this location, which is great, since it's closer to home! Since Metric didn't have all the sizes I needed, I stopped in at this store the next day. It's a lot smaller. They stock and sell wholesale supplies to the refrigeration and HVAC (that's Heating Ventilating and Air Conditioning, not vacuum cleaners, in case you were wondering) contractors, and they will also sell to the public. If you're buying a number of units, they'll give you a better price. I brought in a sample of each HVAC register, and the salesman measured it for me and checked the grid to make sure I was buying the right design and size. Great service!

Price gouging at its finest. I had a capacitor go out on my central air system. I easily found the…read morepart online for $10, but I needed a replacement immediately to get my house cooled. I laughed when the employee said it was $75 because I thought he was joking. After he ran my credit card, I saw that he was serious and it really was 7.5 times the market price (e.g., North America HVAC). At that point, I learned that there was a "NO RETURNS ALLOWED!!! NO EXCEPTIONS!!!!!" policy so I was stuck with the product at the inflated price. This is a terrible business practice. Especially in a climate where people literally die without air conditioning.

Hull Supply Company is a one-stop shop for commercial doors and accesories. Hull is one of the main…read moredistributors of commercial doors, doorjams, auto-closers, and commercial door-related accesories in the Austin area. They carry fire barrier doors for commercial applications as well, and they stock lots of specialty items that you would normally expect to special order. If, for example, a door-closer at your office loses a pin or stops functioning right, they should be able to locate the replacement parts that you will need to repair it. Hull is centrally located on E. Cesar Chavez, which makes it pretty easy to get to.

They have the latch that goes on the bathroom stall. And the walls of the stall itself. And nice…read morepeople. They also have those bizarre impossible to remove screws that go with it. Is unscrewing bathroom stall hardware REALLY such a problem that we need to invent a non-removable screw and a special "I guess if you have to" Screwdriver for it? If you need this stuff, and need it now, or if you want highly trained partition planners and designers to lay out your next public loo--these guys are good and local and nice.

Sierra's near Wimberley, Texas came out to the house, and our air condition was not working and…read morethey told my tenant to buy the tools because they did not have the tools and left and the air condition not working still doesn't work. we called Sears. And we call choice warranty, who hired them. And they both said they could not help us. Do not go to Sears near Wimberley, Texas and do not go to choice warranty anywhere.They are both awful , awful awful companies and have very poor customer service

I have been dealing with Sears for 2 months trying to get my washer repaired that is under…read morewarranty. The numbers they give you do not get you to who you need to speak with. I have had someone try & fix it & they could not & when I try to contact Sears to get a replacement I am on hold for literally HOURS. If I do talk to someone they say they cannot deal with my issue & they transfer to another department & they put me on HOLD for hours. Sears is just a sham company now & will not stand by their products. They just keep transferring the call if they do answer. It is a joke. DO NOT BUY ANYTHING FROM SEARS. THERE IS A REASON THEY HAD TO SHUT THEIR DOORS.

They wanted a $100 deposit for a tune up on a Stihl trimmer and would only give $20 back if I…read moredenied their estimate starting at $145 minimum. I chose to go elsewhere since a new trimmer is $249

Well now I know why they have such a bad review here. I have gotten work from them before and I…read moreguess I got to give them credit for fixing an item but you are only as good as your experiences and so my second time here to come and pick up an item, I waited 10 minutes until I just walked out. I walked in to pick up an item that they called me and told me it is ready. I walk in and a guy had just jumped out of his truck right before me so unfortunately he gets to be first, the guy at the counter says I'll be with you while he's working with someone else, because of smartphones yes I can let the 8 minutes, the 9 minutes past and then I look down and realize I am at 10 minutes plus. Now they didn't say anything to me during that time, like hey another minute. So I left and I will come back and pick up my chainsaw but this is ridiculous. Here's what you got to do when it comes to customer service if you guys really care about your Google and your Yelp review rating, if the customer you are helping has taken 10 minutes and you think that it is going to take longer, address me and find out what it is that I need perhaps mine will take 30 seconds, take the $18 that I owe you, give me my chainsaw and get me out of there. Focusing in on just the one customer in front of you allows this review, allows my situation to happen. I did hear other people in the back and the guy at front at a minimum should have called for help. I've worked across different industries and customer service has been included in that I can tell you if you told a customer who saw me waiting for 10 minutes behind them, give me a couple seconds to get this guy out of here and then we will finish with you especially since it looks like yours may take another 10 or 15 minutes. That did not happen, no I don't want to talk to a manager you guys don't have to try to reach out to me after the fact, you already know that your Yelp rating is a one star I'm pretty sure you should work to improve that and this kind of thing would not happen.

Use this place for work often easy to call Lynn order and just pick up or just come over and get…read morewhat you need great service as you're very thorough. Good customer service on the front side and the back side if you need metal definitely suggest it.

So my teenage son got into welding last summer after a class at Laguna Gloria. Normally dad is on…read morepoint to teach the kids how to do things, but not so much with this. He quickly gained more knowledge and experience than I had, and I ended up in the "drive him places and pay for stuff" position. So he gets a welder for Christmas and then needs some stock to build a welding bench. I tell him to make a plan about what he needs and to find a metal shop and we'll go get a quote and pick Up what he needs. Man, I was figuring he was gonna be in for a rough ride on this one. But the guys at Westbrook we AWESOME. Super patient with him walking through his project, giving him a quote, working on a re-quote, and when the price still wasn't in the dad budget, helped him select some useable parts from the scrap area to work towards what he needed. And when they learned he was just starting out, they said "hold on, we've got some scrap that's too small to sell" and handed him a box with about 10 pounds of small parts and told him to go practice... which he did." (He managed to build a nightstand like table with them... not bad!) Long story short, my son has a new hobby and I will basically go here from now on whenever we need metal or welding supplies, because the level of service is out of this world.

A Hidden Gem with Soulful Touches Dax + Jade is a treasure…read moretrove of charm and intentionality. Walking into this boutique feels like stepping into a peaceful corner of Europe--every detail is curated with such care and refined elegance. Amy is a creative soul with a heart of gold. She crafted the most beautiful and meaningful bridesmaid and groomsmen gift bags for my son's wedding--each one was thoughtfully designed, deeply personal, and full of love. From the packaging to the heartfelt touches inside, her work added something truly unforgettable to the celebration. My son and daughter-in-law's special day wouldn't have been the same without her tender and artistic touch. We're beyond grateful for this gem of a store and for Amy's warmth, care, and impeccable taste. I know the favors she's creating will be another success--just as beautiful and heartfelt as everything she touches. Highly recommend Dax + Jade to anyone looking for something genuinely unique and full of heart.

From the owner: Welcome to dax + jade…read more Dax + jade is an artisan boutique and craft event venue located in the heart of Central Texas. We offer a unique retail experience, showcasing a curated collection of unique gift and self-care products and providing a versatile space for creative events and gatherings. Our line of products are made with only the highest quality all natural ingredients. Every item is crafted by hand from start to finish. From our products to our packaging. dax + jade takes pride in the quality, personalization, and uniqueness of our products. We strive to provide products that pamper the body and bring joy to the heart. All products can be customized and are made to order.