(Updated) We had some sewage water back up in our basement that flooded the floor of our basement…read morebathroom. We needed to pull up the basement tile, pull the toilet and sink, and sterilize the area that had been contaminated. Servpro gave us what we considered to be a reasonable itemized estimate of $750 to do the entire job, so we had them do it. As near as I can tell, they did a decent job of pulling apart our bathroom and sterilizing the area. There were 3 things that left me dissatisfied. First, we thought the estimated fee, $750, covered the whole project including putting the bathroom (toilet, sink and vanity) back together. But Servpro considers that a separate project. So we were shocked when we got another itemized estimate from them to put the bathroom back together for $3600! We thought that was outrageous so, we found another company to put the bathroom back together for under $400 - far less than the price Servpro quoted us. The 2nd issue was that the bill was $850, more than $100 above what they quoted me. I spoke to a nice woman in their billing department and said I had some questions about the itemized bill. There were some items on the bill that I didn't think belonged there. This brings us to the 3rd issue. The woman at Servpro told me that the person in charge of our project would call me back the next day and we could discuss the questions I had about the bill. Nobody called me the next day, or even the next week. Eventually I saw the futility of the situation and just paid the bill - which I'm sure is what they were hoping I'd do. I felt it was, to say the least, a questionable business practice to tell us the fee for the job was $750 but that was literally for only half the job. And then they tell us the rest of the job is $3600. And when I wanted to discuss the bill with them, I never heard back. If this experience is any guide, I cannot recommend Servpro.

I would like to thank Mikey for his professionalism, kindness and great job in removing the MD and…read moredampness from my basement...

Showed up on time. Did a great job. Cleaned up after. Best price I found out there. Ricardo was…read morepolite.

We contacted many companies for airduct cleaning. Delaney from QC Drymasters responded quickly,…read more stopped by to give us a free quote. The price was great, they were able to fit us in their schedule quickly. Delaney and another person provided the service for us, they were very professional, they did a great job removing vents, cleaning, and putting everything back together. The house smelled fresh when they were done. I highly recommend this company for airduct cleaning and sanitizing!

Due to age of the house I had some concerns about getting access to the ducts. They came out on a…read moreSaturday to survey and give me a quote. We agreed on the price and they stayed and performed the work on the spot. Very pleased, will use them again on my other home.

Great service. Quick and friendly! Only had the chimney cleaned but when we do the vents, we will…read morecall them!

I had wonderful service- very helpful. Also checked everything while they were here and recommended…read morewhat filter I needed.

We had an installation nightmare. They installed new equipment…read more We had air conditioning issues from day 1. They diagnosed equipment failure on day 14. Installed new equipment on day 21. Still no resolution. After day 28, they decided they did not want to do any more resolution work with us and that we could continue using their equipment until we found a new HVAC contractor to install yet another compressor, air handler, and coil. They finally took their equipment out for the final time, 6 weeks later.

No hesitation in recommending Tony and Molly deserve a…read moreraise! Great service and customer focus

Finally decided it was time to clean air ducts and looked through options before deciding on JL…read moreBrady. Tech was super prompt and efficient. Only complaint was I found a couple of the sheet metal cut outs on the basement floor. Brady was mid price of everyone I compared. Picture shows the top layer of debris removed. House is 55 years old, never had ducts cleaned. Would highly recommend.

They were very thorough and efficient just as effective! I called to explained I had sewer drain…read moreissues for several weeks that two prior companies did not fix! but those companies charged $378 for a jet service that didn't work "All Drain" and my TMI home warranty rep tried to tell me that my line was collapsed! lmao. which I new was a lie. so B&B came camera upd and we seen all the BS AND GUNK and used the Auger as I should of have been professionally advised by the other companies but WASNT LMAO! thanks B&B for a job well done and after my line kept backing up I keep calling the fist company and no call back for there 30 satisfaction guarantee. Again lmao Kudos BB

Russ and Jimmy! Over here in Moline we needed them TODAY!…read more Great service by both men who were quick to do a blow out of the lines. Nice job! They both delivered the best quality one could want. Thanks guys!

The problem with our oven was accurately diagnosed and repaired by a competent technician.read more

We hired VHS to replace our downstairs flooring and tile a small bathroom floor to ceiling. It was…read moresuppose to take about 3 days and it took about 2 weeks. The overall job was good but we had some issues. After they laid the floor my two front doors would not open because the floor was too high. They had to end up taking the doors out and redo the trim and then put them back in. The guys dented my frig when they used a furniture mover to pull it out and scratched the floor. The piece that they glued to the step and transition strip had to be reglued. The supervisor that came out was great and fixed everything. The end project was ok but it was really stressful. I think the guys were all subcontractors. I would probable not use them except for carpet.

Most outstanding contractor and team I have ever worked with. *****…read more Wanted to purchase a whole house generator. James promptly visited and the company followed up with a quote. I had questions and was able to speak with Brian. He clarified some things regarding the generator and we also talked about "what ifs???" He was kind and patient and took his time with me. Five stars for just that. ***** I went with Blackhawk Electric & Generators because they helped me understand what I was purchasing and the service I will be provided. I went with a 18kw generator and they supplied the EMP shields that I additionally wanted installed. I didn't have any doubts that I made the right decision with product and company. Installation day was flawless. They arrived on time and went to work. These guys know what they are doing and know how to effectively communicate with each other and the homeowner. They are amazing and you will be a happy homeowner too.

I need two light fixtures replaced in my kitchen. The electrician showed up in time and worked to…read morefix the problem. I felt the cost was fair and was very happy to have my kitchen looking bright again. I would call them again if I needed any work done.