I had a very disturbing experience at the Wave MAX Laundry located at 529 N Galloway Ave Ste 16 in…read moreMesquite, TX. On the evening of my visit around 8:30 PM, I was finishing my laundry shortly before the 10:00 PM closing time. I was the last customer inside and was in the process of removing my clothes from the dryer and gathering my belongings so I could leave. I had my 1-year-old grandchild and my 14-year-old daughter with me. As I was packing up my items and preparing to leave, the employee on duty told me I needed to leave immediately in a very nasty tone. I calmly explained that I was gathering my belongings and would be leaving momentarily. Instead of allowing me a reasonable amount of time to finish collecting my clothes, the employee called the police. Two officers arrived. One officer approached my 14-year-old daughter outside and asked for her name and ran it through his system. The other officer spoke with the employee inside the store. According to the officer, the employee called simply because she wanted me to leave the building. This situation was completely unnecessary and escalated what should have been a simple situation. I was already in the process of leaving. Having police called while I was peacefully gathering my belongings--especially with my children present--caused significant emotional distress and discomfort. During the interaction, the employee also continued speaking negatively about me until the officer asked her to stop talking, while he allowed me time to collect my things. This experience was extremely upsetting and felt discriminatory and unprofessional. No customer should have police called on them simply for finishing up and gathering their belongings at closing time, especially when children are present. I hope the owners of this location review their staff training and address how customers are treated so that no one else has to go through an experience like this.

Where do I start . First of all our washer went out in our home so my wife and I started looking…read morefor a laundromat . I remember my bro mention it to me that he goes to one in Mesquite ( WaveMax ). I decided to go there since my brother mention to me that there is a young lady name " Alondra " who helps him fold his clothes , because he's handicap. We decided to go on Tuesday ,and when we did we were amazed as how clean the facility was.My brother was correct she just happened to be working that day. She showed my wife how the machines work. Mind me the last time we were in a laundry mat we were not impressed and dreaded it since the only ones we knew of were in OC , when we lived in the hood. She was very friendly and told us that they provide free detergent and that liquid to soften your clothes , and dryer sheets. Good thing is that we didn't have to worry about having change( quarters ) to wash and dry. They used a card system. wonderful i loved it. I'm very impressed at the facility the cleaningness it was and the friendliest as well . A plus is that its across the street for the police station. I will defiantly tell my family about this facility if they are ever in need of one . Thanks to Wave Max and their friendly employees you guys rock . _ My clothes is clean.

This was a wonderful experience. I had a very large dog bed that needed to be washed and this place…read morewas very clean, helpful and met my needs perfectly.

It's always such a lovely experience being here! Clean floors, no bugs, nice and helpful staff!…read more(specifically one particular lady with long black hair who is always so nice and friendly! I wish I could remember her name). Most often, Laundry businesses are not this nice, at least in my experience. Finding this one like a breath of fresh air. It feels safe to be here, and you almost always feel the strong sense of community here as well. Nice staff, clean area, and always leave having a positive experience and clean clothes!

My washing machine has been broken for 2 weeks so I've been struggling with needing my basic items…read morecleaned. I ran over at 6am when Scrub A Duds opened on a Tuesday morning. I was the first one in and first one out- it was empty so it was super easy for me to get in and out. I did the quick wash for 18 mins. I used the change machine and got quarters (however they do have an app that you can download and pay via app for cheaper pricing- $1.99 on app for washer instead of $2.50 for quarters). The man working was really nice and to himself and the place itself was pretty clean and quiet. I didn't feel unsafe or out of place. Overall great ! Will definitely use again if need be !

Marisol is outstanding! The laundromat is impeccably managed and always clean. The new ATM adds a…read morefantastic level of convenience for everyone. Highly recommend!

Had to come here after my washer broke, and I was honestly impressed. The place was very clean, the…read morewashing machines worked great, and the free dryers were a huge bonus. There were plenty of tables for folding and lots of carts available, which made everything super convenient. Definitely one of the better laundromats I've been to -- I'll absolutely come back if I need to.

Clean. Great 30…read moreminute wash. My washing machine at home broken. First time in a laundromat in 45 years. People there very friendly! Lots of machines and dryers.

This was a convenient location, but it is just wwaayyy to much to to have to download the app, add…read moremoney, and put in the machine number. I downloaded the app, and it kept saying my phone number had already been used, even though I've never visited one of these before. The lady that worked there was helpful, but ended up entering the wrong machines, so I had to move all my laundry. Plus, the fact that you can't pay exact change unless it's with the app was a rip off. It was a clean space, none of the machines were broken, the dryer dried everything in one round. So that made it a worthy trip. But seriously, Queen is going to lose clients just like me by over complicating things.

Needs a bar to drink while washing. Very loud with kids running amock! Management needs work.read more

Went here around 8pm on a Wednesday evening. Hours of operation shows that they close at 10pm. As I…read morewas gathering my items from the back of my vehicle, a lady opens the door and yells at me saying they are closed. I told her.. "your sign says it closes at 10pm" she looked at the sign and paused for second and yells back "UHHH NO, WE'RE CLOSED!" I then said all I have is one load and that I should be done well before 10pm. She said no and locked the door on me while there was another person inside folding their cloth. What kind of operation is this? Your sign clearly says 10pm. She just wanted to go home. Didn't have to be rude about it. Never going back

This laundry facility is clean and the prices are very reasonable. The M-F associate is very kind…read moreand helpful to everyone who comes through the door. I appreciate that she makes a point to speak to everyone in order to ensure customer satisfaction. Apart from individual machines for use, they also wash for you at a drop-off rate.

First know there's no hot water and when u ask her why it's cold after I dropped 8 bucks in…read morequarters between 2 machines she shrugs and says I dunnoooo, then after just eating the cost I go to the dryer. Most of them aren't heated either i came home with wet clothes. Then I grab up all my stuff and put it on a cart she's chasing me like im gonna steal her stupid cart. Avoid this prison laundry at all costs.

Very clean place. Some new washers, and new dryers. Unfortunately the parking lot is tiny and…read moretight. It can be hard to get in during peak times.

Clean and friendly. Washers and dryers are new. The area for waiting on the machines is inviting to…read morecustomers.

I came in for the clean & fold and it only took an hour omg…read more I suggest bringing in 10lbs of clothes at minimum since that's the lowest amount they charge for! Straight forward and easy. The person helping me was really nice too :)