[[HIGHLIGHT]]I spend a fair amount of time reconnecting. Customer service is available if you're willing to invest a couple of hours.[[ENDHIGHLIGHT]] Hoping for a viable competitor to move into town. read more

They put new wireless cable in to replace TiVo box and technician took all my hook up cables to tv's & splitters that I bought and new system sucks when tv starts up you have to hit ok twice to get to tv then a black box pops up and says your not connected about every 5 minutes and while it's there you can't do anything read more

Horrible can't ever have a good connection. One person turns on a TV boop your TV is down loading. We have the 1G package for download too.

My folks live in Sinking Valley. During my visit this week, I tried 2 things to improve their internet and phone services. Purchased a superior cable modem (only device available - Netgear) with internet and phone. Breezeline then informed me not compatible due to "911 calling not conducive with the only modem I could find with phone connection" ?!? Ugh. Purchase a TP LINK wireless router, way better than the AC1000 they have now. It connected to the cable modem via cat 6 ethernet cable. No internet access. Ugh. [[HIGHLIGHT]]Called tech support. The barely English speaking rep failed to provide the solution on 3 attempts.[[ENDHIGHLIGHT]] Had to go back to the range-challenged AC1000 wireless router. Router circa 2010 ish? Ugh x 3! I wish there was an alternative cable service to use! read more

[[HIGHLIGHT]]Breezeline has the worst customer service ever, anytime you call you're on hold for 15-30 min, then the hoops you have to jump through to get to customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They never provide you with account number, never email nothing just charge c.c once a month.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you ever want to login into NBC sports through them you need account number.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried calling customer after 25 minutes on hold she started reading off my account number so fast I couldn't write it down and I asked her to slow down and start over. Instead she hangs up on me, now I have to call back and be on hold again for 25 min this time.[[ENDHIGHLIGHT]] Good thing Verizon just came down through my neighborhood, breezeline is going to loose a lot of customers charging me $74 and my neighbor $56 and my other neighbor $64......how does that work? For the same service they are both retired and elderly? Basing it off age and color is a crime....and racist. read more

We have had Breezeline ever since they took over for atlantic bb. They are the hands down WORST cable/internet provider I have ever had the displeasure to overpay for service that rarely works. Our internet goes out 5 or 6 times a day. .... every day. My Fiancee works from home and needs reliable internet ... what a joke. She has important conference calls that drop two or three times a day. She has internet drop in the middle of important projects causing her to lose data. The Cable service is ridiculously expensive (and they change your internet packages without warning and charge more for less service). The cable service drops routinely while watching programming or simply gors to the three balls rotating back and forth for "buffering" I am assuming. Have to reset the cable box more than once a day. [[HIGHLIGHT]]Call to complain or to get the problem fixed and they can never find "anything wrong" even when the service drops whike the technician is here[[ENDHIGHLIGHT]]. Never have been offered recompense or reduced bill for service that does not work. [[HIGHLIGHT]]No solutions offered or provided just an ever increasing cable bill which we are about to replace with a different service at about half the cost.[[ENDHIGHLIGHT]] Breezeline is a terrible company with terrible service. Dont get sucked intonpaying their exorbitant rates for a service that will inly frustrate you with its expense and lack of ability to do something simple....like work for an entire day without interruption in service and for a customer service representative who more or less tells you "sucks to be you". read more

The internet is out quite a bit. [[HIGHLIGHT]]We are not satisfied with this service.[[ENDHIGHLIGHT]] Think twice before you switch to Breezeline. read more

[[HIGHLIGHT]]Absolutely terrible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Bad customer service[[ENDHIGHLIGHT]], slow internet, [[HIGHLIGHT]]poor customer service[[ENDHIGHLIGHT]] and frequent interruptions in television service. Would not recommend. read more

[[HIGHLIGHT]]After they fired majority of their customers service agents now we have to speak to ppl from third world countries.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Trying to get a live agent on the phone is like pulling your teeth with no anesthesia.[[ENDHIGHLIGHT]] I wish it was more options for internet service provider. read more

they rope you in like all these utilitites and raise prices then,started out lower,way to much for only internet

What country am i calling? They won't tell me. Nonexistent customer support. They can't even transfer you to a supervisor. Bring back the local techs... COVID IS OVER! read more

Terrible service. Techs that aren't techs. [[HIGHLIGHT]]They have sent all of their customer service overseas.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The same people all do tech support, billing, sales.[[ENDHIGHLIGHT]] They know very little about anything except the script they're given. Constantly glitches, constantly losing TV, internet completely unreliable. Use anyone but Breezeline. The expense for the shit service isn't worth it.​​ read more

Greetings, This is in regards to service provided for my residence yesterday (12/5/24). Pat Eckenrode provided my in home service, while Brent Luke & Ronald Leach were the "bucket truck" operators. The weather was absolutely miserable, cold & windy. These guys went to work disregarding the terrible conditions and completed their jobs in a timely manner. After Brent & Ronald finished rerunning a line, Pat completed/solved my in home issue. Kudos to these men. I couldn't have more pleased or satisfied with their service. Thanks, john stoyanoff read more

[[HIGHLIGHT]]This company is horrible.[[ENDHIGHLIGHT]] Hidden fees. Expensive. [[HIGHLIGHT]]Lousy customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Website support links that lead to nowhere.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Foreign phone agents who are very difficult to understand.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I started researching alternatives the second I hung up.[[ENDHIGHLIGHT]] read more

Horribly inconsistent service with an outrageous price point. Makes working from home a nightmare! Technical support is automated and only sends a reboot signal to Modem and gives no other options. Reboot does not fix speed issue. read more

If Breezeline could be rated at o stars they would get it from me. Terribly unreliable service, through the roof pricing and little other options forces us to deal with this shoddy company. I go out of my way to warn everyone of Breezeline and the almost daily interuptions of service. F- read more

Formerly Atlantic Broadband, now Breezeline still sucks. The service is terrible and the prices just go up and up. I only use them for internet now. Internet is lousy, goes out frequently for short periods, and cost has increased so I'm paying nearly as much as when I was getting phone, internet, and cable from them just a couple of years ago. They charge you for certain download speeds which they NEVER deliver. If you call and complain, their attitude has always been "What? Do you expect to actually get the services you are overpaying for?" Take heart. We will have an alternative soon. Comcast has applied for a license to operate in this area. I and a dozen friends have been waiting for this for years. We all will be switching on day one. From the looks of the other one star reviews posted here, there may be a stampede of people switching services when Comcast arrives. Anything has to be better than Breezeline. Anything!!!! read more

We had no problem paying our Atlantic Broadband bill though auto-pay. And then along came Breezeline. One month they take it out with auto-pay and the next month, no. Then I get a bill for $400+ for 2 mos. I call them and we get it straightened out (or so I thought we did). I ask why they don't send bills out; their response is if you are on auto-pay you don't get a bill. What? You don't even get an email saying your bill is ready...oh, wait. .they told me they didn't have my email address. You don't have my email address but that's how I got the late payment notice...geez. I am supposedly on auto-pay but...wait ...the latest reason was there were insufficient funds....OR my VISA (which I've never used) wouldn't accept the charge. UNREAL...I truly hate these people and I am beyond disgusted with them! read more

I have continuously had issues in the past year and a half with my internet I have called breezeline Many times and have had many techs come to look for the issues. One tech a few weeks ago told me they know what the issue is ans have supposedly been waiting for parts to fix the issue. Fast forward to now still having issues and they will not even credit my account anything even though they know there's an issue and I worm from home. I now have so many attendance points I'm at risk of being fired BECAUSE OF THEIR INTERNET SERVICE read more

Elijah was very professional and did quality work. He showed up on time, got straight to work and was very efficient. I appreciate his time.. thank you read more

In multiple sections of Johnstown, Atlantic Broadband has a monopoly on service. There is no choices if you want cable television, it's either AB or nothing at all. Some people will say that you can go with Dish or DirecTV, but given the topography of the area, it's nearly impossible in some areas. The service they provide is some of the worst that you can have. When it comes to internet service, it's worst at best. I find that when it nears winter months you go without service more and more. I'm not talking about service may drop, I am talking about going hours with slow or no connection at all. When you call about this you are on hold for an extremely long time. And when they do come out to check the signal at your house, they never find anything "wrong." But they will get you to upgrade to newer equipment so they can charge you higher rates in equipment rental fees. So this is a business that you are damned if you do and damned if you don't. You either want to be able to watch your shows/movies or you don't. Because, let's face it, even if you go with streaming services you still need internet. read more

Trying to get technical support for installing Breeze line's new Hitron modem to my wireless network at home. I have been told I will be on hold for 98 to 118 minutes with no ability to leave my call back number. Furthermore, trying to use their chat line and I am on a 20 minute hold. They should be embarrassed - this is not acceptable and they will be losing a good long time customer. Jim read more

This is the worst cable company I have dealt with. If you are a sports fan, you have very little options for national sports. Their customer service is almost non-existent. If you call them you're put on hold for 1 or more hours at a time. read more

HORRIBLE CUSTOMER SERVICE!!!!!!! You call the 800 number and they transfer you to a department and you get the message stating "your wait time is 57 to 87 minutes"!!!!!!!!!!!! I don't know about most people but I don't have an hour PLUS to sit on the phone to get answers to issues. All this for $195 per month!!!!!!!!!! Terrible service. I wish that we had a different choice. ZERO STARS but I had to put a star to make it post!!!! read more

Absolute worst. Costumer service nonexistent. No one at offices or phone line customer service. Unbelievable that a company can exist like this. read more

When cable cost is more than a car payment. It's time to say bye-bye.  Atlantic Broadband made it easy to cut the cord with them and switch to Verizon who charges me much less.  You start out at a decent price but within six months, they start adding $10 or so dollars to your bill for one thing or another and you really don't mind, because really, where are you going to get cable television, they are a monopoly in this town.  So your bill increases month by month until you're paying an astronomical amount until you can't afford it.  Also, if you have a problem with your service with AB be prepared to wait at a minimum of 45 minutes.  I never had a problem with their customer service like I see others talk about but the wait time, my Lord, that was awful. read more

I pay to have one of the supposedly higher internet speeds. But what's the point if it's always going out?!!! Even the HD video I supposedly pay for doesn't work most of the time. It gets all pixelated and then will just stop working. The reason I'm writing this right now is because I'm waiting for the internet to start working again. (I'm on my phone writing this.) I'm not familiar with any of the satellite dish services but that's what I'm going to look up as soon as my internet starts working again. I don't want to use any more of my phones data. I used to recommend Atlantic to people but I won't anymore and I never will again especially the way they keep raising their prices! read more

Service quality and customer service went from pretty good under Atlantic Broadband to horrible or non-existent under Breezeline. They have no competition in Johnstown and it shows. Literally go with ANY other alternative you may have, because Breezeline is far and away the worst ISP I've ever dealt with. IF constant service outages and snarky customer service reps (if you're lucky enough to actually get a hold of someone after an hour of waiting) are what you're looking for, go with this company. read more

I've had them for years in Altoona PA... its the local infrastructure it cannot handle the speeds they are advertising, period. I would encourage anyone who has a complaint to actually file it with the FCC I would mention the name change as well. I've had the installers try and bullshit about the speed some outright tell me that the system is old. I payed for a 1gbps i usually got 250mb.... I got capable hardware. Seriously the only way your going to get an improvement is a fcc complaint. Google File a Fcc Complaint read more

Probably the worst internet company in existence. If you have literally any other options in your area, go with them, they cannot be worse. Customer service takes over an hour to answer, the internet speeds do not actually match what they say, and they lure you in with like $20 a month, then after the promotion it's almost $100 for the worst connection. The owner responds and says "they'll fix this" but when you actually call, they just offer you $10 off for your "inconvenience". They even switched names recently, probably to make people think they're a different company. Don't waste your time, go with literally anyone else read more

Okay everyone if y'all read bad things like there Way to expensive well they have competitive pricing plus there the best because they are wired and if you hear people saying other internet is awful they only say that because they have the cheapest and garbage modems and routers if you want quality you have to pay for it my internet is so unbelievably fast if I was still a child and played video game I would be the King of all games Breeze Lines internet is the absolute best there is thank you breezy read more

Waiting hours to cancel service. Jacked up pricing and cutting MLB is the last straw.

We had a technician out to examine our internet and TV. He checked modem, told us to buy a new remote, and said the TV box was not the problem but he did not check it. Today we had no TV sound and same problems as before. I called for another appt and was told we already had one appt and could not get another. After struggling to understand the lady at Breezeline bc her accent was so thick I told her I wanted someone to come get the equipment as I was done trying to get this provider to do anything. This lady told me she could not send anyone out to get the equipment but we could go online to send it back. Come on, how lazy can you people be? So we will be investigating a new provider and Breezeline can come get their junk. read more

I have literally been trying to talk to someone about my service for weeks. It is so expensive if you are a customer that's not new and no one will help you or even talk to you. Also I'm paying like triple then that of a new customer. I have called several times, and have waited on hold at least an hour without anyone picking up. Also the website it garbage and there's no way to change your service on ur as well. Go with any other company than this one if you can!!!!! read more

The passed few months now my wifi keeps going out. Question is why. Breezeline fix the issue already and stop charging customers money for wifi they don't even have almost all day. read more

I have been attempting to talk to a LIVE PERSON all day! Finally (don't ask me how) I got into the LIVE PERSON QUE - and after waiting for a long time, opted for the "call me back" option. It's now 4 hours later....NOTHING! The ROBOT actually has disconnected several of my calls. The one time that I actually waited and got someone to talk to - she evidently messed up my AUTOPAY - because now I'm getting delinquent notices. I'm trying to clear this up so it doesn't affect my credit score. I've not heard of ANY internet carrier that is REALLY GOOD - but I am definitely getting out of this situtation ASAP. read more

I work from home and ever since Breezeline bought Atlantic Broadband I keep losing connection. This happened to me during two Zoom interviews and it was a BAD look. I have called in 2 times, had to wait crazy hours to talk to someone. No one ever even answered the first time and the second time I was hung up on. Someone else in altoona needs to get internet bcuz this is old real fast. Honestly f*** you Breezeline. read more

That's it! I'm done with this ever more expensive, unnecessary "service". I bought a cheap antenna and mounted it in the attic so I avoid that lighting strike possibility. I only get NBC, CBS and (God forbid) the CW but I'm working on ABC and FOX. Even at this point, I'm satisfied. C'mon, people, believe me, you will go on living without all that garbage clogging up your intellect - it's liberating. read more

This company is one of the worst I've ever dealt with. There are constant drops in the internet service with no warning to the clients. When asked why they don't tell us the answer was (I kid you not) "We can't call everyone..." - lol this is a technology company that has apparently never heard of email. The Tivo boxes crap out all the time. The phone service is sketchy at best (half the times it drops calls in mid sentence). And they are very expensive (comparable to NYC prices). They aren't worth a third of the price they charge. And still, they are a monopoly in my area. Frustration doesn't begin to describe how we feel. read more

they don't tell you when they close an account the service sucks all the way around I can't stream while my kids game but they charge out the but for shit serivice and when they shut you off after not telling you the account is closed they charge a fee well I think not we need someone else in my area read more