We've stayed at this motel many times over the past three years and have generally had positive…read moreexperiences. However, our most recent visit was extremely disappointing and unsettling due to an encounter with the manager's husband, Joseph Griffin. Over the years, we've heard stories from others about Joseph being aggressive and hostile toward guests, but we had never experienced it firsthand -- until now. During this stay, I was in the room asleep with my 3-year-old while my husband walked to the nearby Dollar General. A friend of mine, who I didn't even know was stopping by, came up the outdoor stairs with her dog to knock on our door, unaware that pets aren't allowed upstairs. The manager, Nell Griffin, came out and politely let her know that dogs were not allowed on the upper level. My friend apologized and immediately began walking the dog back downstairs. That should have been the end of it -- but then Joseph came out and began yelling at her very aggressively. Her father, who was with her, tried to calm things down, but Joseph continued to escalate the situation. As they left, he took down their license plate number. Soon after, Joseph came up to our room, yelling that we were being evicted and charged a $350 cleaning fee -- despite the fact that no dog ever entered our room, and I was asleep the entire time with my child. My husband wasn't even on the property when it happened. We tried to calmly explain that we didn't know what was going on, but Joseph refused to listen and told us to leave with no refund. When my husband returned, he spoke with Nell, who was much more professional and understanding. After explaining the situation, she allowed us to stay. Still, the experience left me feeling unsafe and uncomfortable, especially being alone with my 3-year-old while my husband was away fishing. I wanted to speak to Nell about how upsetting the situation had been, but I didn't feel safe raising the issue further out of fear Joseph might escalate things again or involve the police. This entire situation was blown way out of proportion by Joseph, after Nell had already handled it respectfully. His behavior was aggressive, unnecessary, and unprofessional -- and it made us seriously question whether we'll return to a place we've stayed at loyally for years. We would appreciate the opportunity to speak with the property owners directly, either by phone or email, to discuss how this situation will be addressed and hopefully rectified.

These people or that man staffing the front desk on Sunday am August 17th is the worst hotel…read moreemployee I have ever come across. We were loading up our car to leave, checkout time is 11am, and at 11:02 he told my fiancée that we were gonna be charged because we weren't out by 11am, the charge is ANOTHER WHOLE DAY, there were 2 other party's standing in line at the office, so for a 3 minute delay or less they made over $600.00 off decent hard working people!!!! Well I am not going to accept it, if they charged us for a day we weren't there thats forgery and we will take it from there! And NO ONE ever emphasized this, they did emphasized that the wifi password has a I in it not the number "1"... This was all up to the manager/owner discretion to charge a late check out fee or not and then they have the audacity to forge unapproved / unsigned charges on your credit card!!!! Customers BEWARE!!!!

CHECK YOUR CREDIT CARD STATEMENT…read more I so badly wish that I could leave a 5-star review for the Island Inn! We really enjoyed our stay. The location is perfect, room was clean, beds comfortable, and coffee maker hot. Unfortunately, after returning home from our great weekend trip I found that my credit card had been overcharged for the balance of the room ...by quite a lot. Thinking it was a simple mistake that could be fixed, I called right away on Monday morning and spoke to someone who took my info and said I would get a call back. She also advised me to email over my original booking receipt that showed my total. I did so. Over the next week I called and left messages two more times, emailed again, and reached out on social media. I got an immediate response on social media that someone would call me back as soon as possible. It has been days, and still nothing. I am absolutely baffled about why no one will talk to me about this overcharge. The real bummer is that we enjoyed our stay so much, we were already talking about returning next year. Now there is no way I would trust this company with my financial info ever again. Scrolling through reviews from the past few weeks, I can see I am not the only person this has happened to.

Update: this was our 3rd and last visit to this place. A Smokers paradise.... Supposed to be…read morenon-smoking but people don't obey this rule nor is it enforced. Pet friendly but told to keep dogs quiet when smoker complained. Smoker stood around and near our window to the outside and paced back and forth smoking the whole time. Perfect example of a chain smoker. Our small dogs were irritated and they barked. We could not enjoy the outdoor space morning or night. Very sad but this basically ruined our vacation.

Need to add verbage later. Beyond pleased with everything. Superior hiring of staff. Highly…read morepleasant, professional and communicative. Especially young Malachi at the front desk with a positive extrovert personality. Exudes niceness.

**Hampton Inn Sneads Ferry North Topsail Beach - Guest Review**…read more I arrived before dark--rare for me--and walked into a brightly lit, clean, and attractive lobby. The front desk attendant greeted me as soon as I entered. He was extremely friendly and helpful, gave me my water for being a Hilton Gold member, and ran down all the breakfast details and other essentials. I was assigned a room on the second floor--first time in years I haven't been on the top floor. The hallway carpet is typical hotel hallway style--not offensive, not remarkable. Upon entering, there's a small foyer with the bathroom immediately to the left. The bathroom is clean and stocked with a hair dryer and an add-on plug-in night light, which is always a nice touch. However, like many Hampton Inns, you can tell housekeeping tends to push debris into the corners without scrubbing them, leaving visible buildup. A bit of wallpaper is peeling near the tub, but overall the bathroom is in decent shape. There's a single overhead light and fan, and it's adequately bright. The room itself is well-lit with a foyer light, two bedside lights, a desk lamp, and more. There's a dedicated desk area with a comfortable cloth rolling office chair. Plug options are great: two on the base of the lamp, two plus a USB on the desk, two more plugs and two USBs by the bed, and another desk area on the other side of the TV with two plugs and a USB port. The TV cabinet houses a small refrigerator and microwave. I was pleased to find my favorite style of coffee maker--the Hamilton Beach single-serve with sanitary disposable filter trays. There's also a handy wire rack cabinet and some small moveable ottoman-style assets with handles that are great for adjusting to your needs. The bedside table has a pull-out tray that's convenient. The HVAC is central and appears to function well. The towels were soft--an improvement over my last Hampton stay--and the washcloths and hand towels seemed fairly new. Bonus points for having name-brand Angel Soft toilet paper! I visited the breakfast area early in the morning and found it spotless. The egg product was an upgrade--small frittata-style rounds instead of the usual folded omelets with bell peppers. Big kudos to whoever's doing the food ordering. They also had sausage links, a waffle station, fruit, pastries, and either grits or oatmeal along with plenty of other choices. Checkout was also pleasant. The young man at the front desk was absolutely an asset to the property--upbeat, composed, and efficient even while juggling multiple guests. He should be mentored; he has the potential to be a top-notch hospitality manager. A few minor gripes: the nightlight in the bathroom is too bright--I had to cover it. Worse, there's a green flashing light (likely from the smoke detector) that blinked every minute and was so bright I could see it through my eyelids. I had to cover my eyes to get to sleep. The in-room air conditioner is rather loud when the compressor kicks in. Despite that, the room and hotel were quiet, and I didn't hear other guests during my stay. Overall, it was a solid Hampton Inn experience.

It's your typical place on the beach. Prices are fair, it's kept up with better than most, it's not…read morefancy, but it's also under the radar as well. If we're going to the beach for a weekend...this is where we are usually going.

This place is fine if you're gonna stay to fish or walk the beach. It's nothing fancy and the…read morestaff varies from nice to rude. Really just depends. I don't think they clean and change linens as often as they should but it's not too bad. I'm not here for fancy when I come down to fish lol

The hotel is beautiful and is located in a great spot. There were a ton of amenities!read more

I am at a business conference in Wilmington NC and this hotel is the BOMB. Great service, food and…read moreatmosphere. Right on the beach. Matter of fact Wrightsville Beach, NC. Ha ha Service and the people are wonderful and so kind and helpful. Come back for sure. Love it! See you again soon.

Location! Staff! Dogs allowed! All suites have a balcony. This is our go-to hotel at Wrightsville…read moreBeach! Full size fridge, king beds, stovetop and microwave/convection oven. Walking distance to bars, hotels and piers! We just love it here!

Our go to place in Wrightsville…read more The rooms are very clean, and the staff is awesome!

Had a very solid 4 night stay here at the Springhill while visiting family. The staff (for the most…read morepart) were very friendly and helpful towards us. Got checked in quickly and our room was nice and clean. Didn't see anything out of the ordinary or concerning in the room. The pillows were a little too soft for my liking but nothing to get upset over, bed was comfortable otherwise. Breakfast was very good; oatmeal, pancakes, eggs, bacon, sausage, and more. Everything was nice and hot and tasted great very pleased with the breakfast. Staff greeted us each time we entered or exited the lobby. The reason for the 1 star loss: -The elevators smell, I don't know what it is by my wife and I both noticed it every time we got into either elevator, it's not pleasant and we were in a hurry to get out. -When we came back to the hotel on night 2 our toilet was having issues. It wouldn't fully flush, it just very slowly drained down and then kept a really low water level. I called the front desk and told them, I advised them there was nothing in the toilet just water but we needed it looked at as we couldn't use it. They said the guy that could fix it had stepped out and would be back in about an hour. Fast forward 2 hours later and nothing. We call again and are told he didn't come back, the night audit guy could fix it wait for him in a couple hours. The night audit guy never came so I went downstairs. I asked if he was night audit and he said yeah and asked if I was the guy with the toilet issue. I told him yes, he said he had no idea how to fix it but handed me a plunger and said I was welcome to try to fix it myself. Not the best customer service I've had.

We'd been staying here since it was open to visit our kids at Uncw…read more It gets a little more run down each time and is getting gross... lack of maintenance... too bad. Stained Duvets. Marked up walls Upon returning today - no housekeeping which happens but were told by the front desk " it's on the website that it is every other day" Took me ten minutes to Find that policy buried deep Prepaid so we are held hostage or we'd check out. If you don't care about cleanliness, the property is well located but this stay was our last

Great beach vacation spot Views of Ocean…read moreEasy access Relaxing on Beach Arrg restaurant and poolside cafe Wonderful

Constant high pitched noise in Unit 2110. Noise present in entire building #2 and HOA and Carolina…read moreRentals are aware of it. They said water would have to be shut off for entire building for 5-6 weeks to fix this issue. Noise kept us awake at night and was disturbing during the day. Neither a refund nor a move to another condo unit in another building were possible. This is unacceptable and we would not recommend St. Regis.