Hunter and his team are phenomenal. I would highly recommend them to take care of your property…read more They went head and shoulders above what I expected. Thanks for all your hard work. Jay Bailey

Beach ball properties provides poor customer service, and if you are a property owner I would find…read morea new management company. Upon checking in at Brown at the Beach, I went to grab pots and pans to cook dinner for twelve people and found a lack of pans. I also found that what I took in photos as two refrigerators was one refrigerator and one extra large freezer, which again was not enough for a place that has eight bedrooms and was home to twelve people for a week. When I called Beach ball properties, they said nothing could be done that night, but promised more pans the next day. That promise was never fulfilled. On Wednesday of the week, I called when winds from a tropical depression caused water to come through four doors that faced the beach and a sun shade that was on tracks on the upper balcony was bashing into the building. The answer was that someone would come and check, again promise not fulfilled (property owner should be concerned about this). Other things of concern, the downstairs bathroom (barn door design) has no locking mechanism which seems lacking. One of the bedroom doors would not lock because the door did not shut properly and another bedroom (barn door design) did not have a lock at all. The property also had a poor dishwasher design which was too small for the size of the house. I'm addition to a lack of pots and pans, they were short on drinking glasses unless you count the abundance of shot glasses. Again, choose to spend your money elsewhere than, Beach Ball Properties and Brown by the Beach

I secured a home with kaiser, realty through vrbo. After receiving the contract and the…read moreunprofessional way it was presented and the inability to provide a method for us to sign in return i checked their reviews and saw consistent issues with them. Four days after booking, I canceled the reservation. They charged me $124.00 In addition to all of the other fees disclosed for cancellation. This $124.00 fee is not mentioned in any of the information when you first book the property, nor is it in the contract itself. Strongly, recommend you keep looking for a property elsewhere.

It's unfortunate that this company feels that they are above disclosing fees required by law before…read morebooking. At the time of booking, we reviewed both the VRBO listing and the rental agreement in detail. The listing clearly indicated that events are allowed, but it did not mention any additional event fee. The rental agreement they sent AFTER booking states that "Weddings and Events are allowed at select properties. Additional fees apply. Contact our Reservations Department to inquire about fees and availability." However, no specific amount was disclosed, nor was I informed at any point that an event fee would apply to my reservation despite inquiring directly with this company if events were allowed at the property. We received a phone call after booking telling us that we needed to pay an additional fee of $500 (after booking and paying almost $2K of fees) which wasn't disclosed prior to booking. Here's the law violations in case anyone was wondering. Violation of the Alabama Deceptive Trade Practices Act (DTPA) - Omitting a material fee that applies only under subjective or undisclosed conditions constitutes a deceptive trade practice under § 8-19-5 of the Alabama Code. Failure to Disclose Material Terms (Truth in Advertising / FTC guidelines) - The lack of fee disclosure on the listing violates consumer protection standards under the Federal Trade Commission's rules against misleading or deceptive advertising. When we brought this to their attention and challenged the fee they just straight cancelled our reservation. Worst customer service ever. I would NOT book with them and find a company that will follow all applicable laws and do things above board! I filed complaints with the Federal Trade Commission and the Consumer Financial Protection Bureau.

Terrible customer service. They completely ruined our family vacation by not fixing issues. Then…read morehave the nerve to reply stating we left the house a mess when clearly they had planned to take money for cleaning fees . The garbage was taken out and dirty linens place by washer and dryer. The experience was not " gold star" more like motel 6 . We already paid over 5000 surely that included a cleaning fee. Also paid an extra fee for damage ect. If you don't want children at you establishment you should let your customers know. Fingerprints on doors and one empty package left under a bed is hardly a mess to charge a $400 cleaning fee! This all after a broken stove , ice maker, grill and internet . Oh and don't forget the roaches! Multiple family members stayed here and it cost a lot to go out to eat every meal after wasting so much at the grocery that could not be cooked, do no recommend! And no I was not a guest of a guest I paid part of the money to stay here along with other family member. We can't put every person on the contract that makes no sense?! The way you reply to these comments show that you don't care about customers and only give excuses. It's a joke and I'm pretty sure you won't be in this business for long the way you treat people.

Scammers charged 200 for damage to a bunkbed that was already there when we arrived. Regrettably…read moredidn't take any photos.

TERRIBLE COMPANY!!!! DO NOT USE Phoenix V Orange Beach # 812…read more We were notified only a few days before our trip that the pool would be closed for maintenance. When I asked about the splash pad, I was told they had not mentioned any closure, and assumed it would still be open. However, upon arrival, we discovered that both the pool and splash pad were unavailable due to a major renovation project. This clearly was not an emergency repair, and guests should have been informed much earlier or given the option to cancel without penalty. We traveled with three young children, and the pool and splash pad were major factors in choosing this property. The only compensation offered was a 10% discount on the nightly condo rate, which did not adequately address the inconvenience. Unfortunately, the condition of the condo itself was also very disappointing. The unit was in serious need of a deep cleaning and furniture updates. Issues we encountered included: 1. Two recliners that were broken, worn, and dirty 2. A couch that was worn and stained 3. Dining room chairs with peeling faux leather and visible dirt 4. An ice maker that produced only a small amount of ice over four days 5. A foul odor coming from the kitchen sink, likely from the garbage disposal 6. Dishes and cookware that were not properly cleaned, with dried food still on pots and pans 7. A master bathroom sink that drained very slowly 8. An outdated master bathroom with a shower head positioned so low that adults had to squat to wash their hair 9. Balcony furniture covered in dirt and dust 10. Curtains that dragged across the floor and were filthy at the bottom 11. Floors and rugs that were too dirty to allow our crawling baby to play safely Because we were traveling with a baby in the crawling stage, cleanliness was especially important. Thankfully, we brought a play mat, but keeping our baby confined to it throughout the trip was difficult and frustrating. I contacted customer service at Prickett Properties during our stay. The representative was courteous and documented all of our concerns, stating they would be passed along to management. Unfortunately, I never received any follow-up. Based on our experience, I would not recommend this condo. The photos do not accurately reflect the unit's current condition, and the lack of communication about the amenities was very disappointing.

HORRIBLE COMPANY! We booked 403W at The Four Seasons at Romar Beach for 22 nights. Upon arrival the…read moreunit was infested with roaches. We contacted Prickett Properties who put us in a temporary property, The Palms, for 3 nights while they exterminated. The temporary property was smaller, outdated and dirty. When we returned to 403W we were met with another round of roach attacks! Several varieties and sizes confirming our suspicion of an infestation! We immediately left and checked into a hotel close by. Our 22 day vacation was reduced to 5 harrowing days. Prickett Properties blamed EVERYONE for the issue....the HOA, the owner, even us! They won't refund all our monies paid claiming we have to pay them for 3 nights at The Palms! Prickett Properties has NO idea what customer service is. They are terrible to their customers. BEWARE OF PRICKETT PROPERTIES. STAY AWAY

I along with a colleague located an ad on www.vrbo.com that was placed there by Laura's that…read moreadvertised a beach condominium, Wind Drift Condos Unit 304S(E) for $107.00 per night. We completed the rental inquiry on the webpage and received an email from Laura's that indicated the room was actually $130.00 per night, not the $107.00 as advertised. We emailed and called Laura's regarding the discrepancy and was told in a phone conversation with Minyan (unsure of spelling) that she did not know why the unit was listed for $107.00 but that the rental was $130.00. In the same phone call, Minyan persuaded us to cancel the reservation with www.vrbo.com and book through her directly to save the fee that www.vrbo.com would charge. We did as Minyan requested and cancelled my booking with www.vrbo.com and booked with her directly at $130.00 per night. This appears to be a bait and switch scheme. Upon arriving at the room at check-in, we opened the door to the unit and immediately noticed a foul smell that smelled similar to cigarette smoke and pet urine combined with mold. The unit was also 80 degrees and the air conditioner was not cooling. We began looking around and immediately noticed that most all of the air vents in the condo contained black mold, which was visible on the outside of the vents. Further, one or more of the walls in the unit had active black mold growing on the wall. We immediately called Minyan at Laura's and explained the issue and that we could not stay in a unit with an active mold problem. Understanding that it was 3:00 pm on Friday afternoon, there would be no way for Laura's to obtain a mold eradication professional to deal with the mold growing in the air conditioning and on the walls. Minyan informed in the call that the person whom had just inspected the unit did not note any issues and that we would not be issued a refund. We asked to speak to someone higher in authority, as we were not going to remain in a unit with active mold growing. She informed that there was no one else, that she was the manager. She said that she would be glad to send someone with some bleach to wipe up the mold. Being trial lawyers and aware of the seriousness of mold and the protocols required to deal with mold, we knew that bleach would not kill the mold; but rather, would spread the mold. We explained to Minyan that bleach was not the answer and that it would do more harm. We told Minyan that a biocide would be required to remove the growth and inhibit the continual emission of spores. In that conversation, we again requested to speak to someone above Minyan regarding an immediate refund on the room. Minyan indicated that she would call someone and call back. After getting off the phone with Minyan, we noticed that two of the lamp shades in the main bedroom were completely spotted with black mold. We called Minyan back and had to leave a message in which we explained that we found further evidence of a mold problem on the lamp shades and that we were leaving the condo for the sake of our health. Approximately 10 minutes after that message was left, and while we were informing the onsite property security about the matter, Minyan called back and informed that no refund would be coming and that she could send someone to look at the issue. All that Minyan kept saying was that the condo passed their inspection and that a refund would not issue under any circumstances. After securing other lodging, we returned to the property to inquire which management company managed the complex so that we could inform the company responsible for the condominium association and common maintenance of the property of the problem. we spoke with the onsite security guard, with whom we had initially reported the problem to prior to leaving the property. The guard informed that a maintenance man from Laura's showed up after we had left the property and inspected the unit. The guard stated that after the maintenance man came back down from the unit, the maintenance man told the guard that there was, in fact, mold present in the vents and on the walls and that someone would need to remove and replace the vents and take other corrective measures to remove the mold. The guard also informed that there was a massive water leak several weeks earlier in a unit directly above this unit and which flooded several units below, including the unit that Laura's rented to me. In addition to the mold issue, the unit was in deplorable condition. The carpet was stained and worn, the closet door was not on track, the ceiling fan was rusted, and the paint was coming off of the baseboards. The smell in addition to the mold was unbearable. Not only is this particular unit in horrible shape and one to avoid, Laura's Vacation Rentals needs to be shut down. I have never encountered a real property rental company rent a unit with active mold and refuse to give a refund when notified at check-in. The law has a remedy.

We were not impressed with the unit at 410 Harbor Cove. One of the beds was unusable. The…read moredirections were less than clear to enter the property. You have to check in after 4 PM, but they didn't tell us the office closes at 5 PM, so we were unable to get our parking pass the day of arrival. We called about the bed. They said that was an owner decision. We never heard back after they sent someone out to look at the bed, which he agreed needed replacing. They advertise a 3 bed 3 bath unit, but the queen bed in that room might support a child and definitely not two adults. Bring your own hair dryer too. One is not furnished. The coffee pot only took 17 minutes to brew an 8 cup pot of coffee. It needs replacing. This unit is not on the Gulf side, but on the bay or Ole River side. It was a drive to get to a public beach and depending on traffic.... If you want a sandy beach with a Gulf view, you have to go somewhere else. This unit has a nice view of a marina and the Anchor Restaurant is right next door. It had a great view of a Golden Eagle's nest with two young birds being fed by the parents. It was great getting to see the birds in action right from the balcony. If you want to rent a boat or love a marina this would provide you with that, but be sure the owners rectify the issues I mentioned before you go.

This will be my last visit to Turqoise Place after 5 years. Front desk and security unresponsive to…read morecalls prior to 6pm. Party in D2302 prior night and now excessively loud music coming from below 22nd floor in D tower. Don't come here thinking you will have a nice family vacation. I don't leave reviews but others should be aware before spending your hard earned money at Turqoise Place.

This place is very nice, but I do wish to leave a note for the management team (we saw them walking…read morearound the building yesterday). Positives: great venue, location, amenities (hot tub and grill on the balcony) etc. The cleaning crew is constantly working in the elevators, hallways, and in public spaces which often goes overlooked but we really appreciate it. Areas for improvement: The front desk folks need training. Every time we stopped by it was a new face...some friendly, some not. Mostly they just struggled with answering basic resort questions from us and others inquired. "How do we rent chairs at the beach?" The young lady said, "sorry i don't know." I called to check on how to use the putt putt activity. Another young voice said "you just putt the ball on the grass and hit it." I laughed, "no sorry i need to check out equipment for it right?" She said, "you can look at it first if you want." So I responded, "do you have putters and balls that i can use?" She said, "yes". I responded "how do i do that?" She said "its free to use." I asked "where do i get the equipment?" She said "at the desk". I get to the desk and they tell me "i must leave my driver license to check out equipment." That would have been nice to know before I came down, . I used to manage a community center so i get it. We just laughed it off, but some people won't so heads up!

I wish that I would've checked Yelp before we went to Gulf Shores. We stayed at the Sunflower from…read moreRelax on the Beach, Inc. and it was absolutely disgusting. Black mold in the shower, cabinet doors held on by one screw, hair in the beds, nasty sink in the kitchen, oh...and the toilet on the main floor was so loose that you felt like it was going to tip over. The ceilings had so much water damage and also the walls. The topper on the cake was that this company told us that we were responsible for the black mold, we trashed the place, and they were keeping our deposit of $1000. We had the cleaning lady come out twice to bleach the showers because they were so dirty, she never came and did anything. Over the week we stayed, we called 3 times for maintenance and nothing was resolved. If I could give a negative 10, I would. DO NOT STAY THERE!!!!! They are nasty on the phone, dishonest, and scammers. I will be reporting Relax on the Beach to the BBB.

My wife and I feel ripped off by Kevin Wendelburg, owner of Relax On the Beach, Inc…read more We rented the Sunflower house in Gulf Shores for a month. After 5 days of complaining about everything from black mold in the windows, broken, filthy furniture, peeling paint, dirty dishes in the cupboards, rodents and ants.... the owner of Relax on the Beach offered us a refund for the unused portion of our month. The total should have been over $4800. After a month of not receiving the refund, he is now stating we abandoned the property and should only be entitled to $1000. He's does not do what he promises and has tried to make my wife and I the "bad guys" for expecting a $5500 a month, off-season beach house to be clean, comfortable and healthy. You be the judge - would you do business with this guy? Email from Kevin Wendleburg, Owner of Relax On The Beach, Inc. received 11/7/15. "You have 2 choices.... 1) Stay in the property at the discounted rate we've offered, enjoy the spotless clean and brand new furniture 2) Leave by 5pm today Your decision to move out is completely up to you. If you're out by noon today, you will receive a refund for the unused portion of your stay (not because we have to refund your money, but because I'm actually a nice guy). The funds collected do not belong to us, they belong to the owner of the property. We simply manage the property and do everything in our power to try and please people like yourself. Read your contract. We have bent over backwards to make you and your wife happy. We have offered you an upgraded property which was not acceptable (Laguna Sunrise). We have offered to refund your cleaning fee. We have sent out cleaning crews, maintenance folks, and ordered new furniture. And now, you're complaining of a mattress and a light cap, which judging from the pictures, lets me know we've done our job. When will this end? I don't think it will. Why don't you actually spend some time on the beach as opposed to playing home inspector? The reports I have received from folks that have been in the house state it is absolutely spotless. You have complained about this house more than any guest we have ever had at a Relax property. And so ungrateful for all the effort we've put forward to appease you. You're all too happy to book when we give you a super discounted rate, but then do nothing but bash and complain from the minute you arrive. Yes, I'm sorry the previous guest put away dirty dishes. Yes, I'm sorry there is mildew in the window sills. Yes, I'm sorry the couch doesn't meet your specifications. Yes, I'm sorry the window blind is too long. Yes, I'm sorry the light cap is not tight. All of these issues have been resolved. I guess some people you can never please. Let me know what you decide to do. And don't tell me about stress as I am heading over to the middle east today with a plane load of 18 year old soldiers prepared to pay the ultimate price so that people like you can complain about a light fixture and a couch in a million dollar beach home that you're renting for less than the mortgage payment." Kevin Wendelburg Relax on the Beach www.RelaxontheBeach.com 251-269-6766