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#218 couch "bed" is nothing but moldy, dirty springs

June 9th through the 16th, my brothers and I rented condominiums from Kaiser Realty at the Lighthouse in Gulf Shores. Each paying $3,000 plus. We have been staying here for 20 years. I have never felt the need to complain about the facilities until this year. Unit #218 has clearly been grossly neglected and was not as advertised. I called Tuesday, June 12th, to voice my concerns and the lady I spoke with blamed the owner of the unit and nothing more was done. I would like to say one of my brothers rented through Meyers Realty and did not have these issues. For me to book reservations again for the next vacation through Kaiser, I would like the following needs to be addressed: * The middle beach front bedroom's bed sagged to the point that two people could not sleep in the bed. My back ached every morning. Pictures show the support of the bed. * The couch "bed" was horrendous. It was dirty, moldy, and just a layer of rusted springs. No person could have actually slept on that fold out couch. * The couch was faded and sunk in the middle. When you tried to sit on it, you sank to the springs of the so-called bed. * The kitchen stools were all broken. When you sat in them the back came off * The patio furniture is rotting and rusted. * June 14th, there was a snake wrapped around one of the rusted patio chairs. * Every time the oven was turned on the fire alarm activated so we couldn't use the oven. * There is an overgrown tree lapping onto the patio The biggest complaint are the beds in this unit. If you are advertising 8 people can sleep in the unit, then #218 is false advertisement. I asked the person I spoke with at Kaiser to send someone over so they could see and that did not happen which speaks volumes about the customer service. I also asked for a follow up call and did not receive one.

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10 months ago

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15 years ago

The guy at the desk wasn't very friendly to us, but they gave us a beach ball.

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Review Highlights - Kaiser Realty

Each time we've arrived at the office, the well air conditioned office has been adequately staffed to handle the arrivals of Hangout Fest attendees.

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Gold Star Vacation Rentals - Leaking vent from ceiling

Gold Star Vacation Rentals

(3 reviews)

Everything was as Advertised . Our Condo was Absolutely Clean and Comfortable with an Amazing View…read more. The Goldstar Team was Friendly, Helpful and Easy to work with . We have rented from other companies previously But will consistently be using Goldstar moving forward for all future stays !!

Terrible customer service. They completely ruined our family vacation by not fixing issues. Then…read morehave the nerve to reply stating we left the house a mess when clearly they had planned to take money for cleaning fees . The garbage was taken out and dirty linens place by washer and dryer. The experience was not " gold star" more like motel 6 . We already paid over 5000 surely that included a cleaning fee. Also paid an extra fee for damage ect. If you don't want children at you establishment you should let your customers know. Fingerprints on doors and one empty package left under a bed is hardly a mess to charge a $400 cleaning fee! This all after a broken stove , ice maker, grill and internet . Oh and don't forget the roaches! Multiple family members stayed here and it cost a lot to go out to eat every meal after wasting so much at the grocery that could not be cooked, do no recommend! And no I was not a guest of a guest I paid part of the money to stay here along with other family member. We can't put every person on the contract that makes no sense?! The way you reply to these comments show that you don't care about customers and only give excuses. It's a joke and I'm pretty sure you won't be in this business for long the way you treat people.

Phoenix All Suites West Hotel

Phoenix All Suites West Hotel

(13 reviews)

$$

Right on a great stretch of beach with suites that all have beautiful ocean views. Unfortunately…read moreeverything else I have to say is constructive at best. (1) The booking got messed up so we had to stay in 2 different rooms on our 2 night stay. Check-out was at 10am after night 1 and we couldn't get into the second room until check-in at 4pm. Except the room wasn't ready at 4pm. (2) The night security put a nasty-gram on my truck about it getting towed for not having the parking pass displayed on the dash. He left it under my windshield wiper DIRECTLY ABOVE WHERE THE PASS WAS DISPLAYED - I kid you not. (3) The obviously too small staff was over worked, didn't seem to have authority to do anything, and while apologetic seemed resigned to the situation. I felt bad for them frankly. There were several other things I could mention but suffice it to say that overall it was a bad experience that I wouldn't recommend to anyone.

Overall terrible experience. We checked in at 10 p.m. and went straight to our room. We previously…read morebooked the 6th floor but when we got there we were directed to the 16th floor. When we got to the top floor and opened our room we immediately notice how hot it was we went to the thermostat and tried turning it down but it was broken. We went to the lobby and the customer service was horrible. We were informed that our money could not be refunded even though they could not fix our air or move us to a different room because they were "fully booked". When we told them that we were leavening suddenly a room became available. Would not recommend anyone to stay here. Terrible start to my vacation.

Kaiser Realty - vacationrentalagents - Updated June 2026

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