Dr. Byrd treated me and my husband for over 20 years and he was always very thoughtful in his…read morediagnoses and also saw to it that referrals were to the best available in the area. He was very kind, thoughtful, considerate, and always sensitive to my needs at the time. We considered him a blessing to us.

This doctor's office staff is the rudest and most unprofessional I have ever encountered. They…read moremisrepresent themselves by telling you you're seeing a doctor then schedule you with a nurse practitioner. I told the rude, nasty person at the desk no and she told me to go to another doctor. I asked her to have the doctor call me and he never did. No patient in their right mind should go to this doctor or his office. It's awful!!

When my family moved to Arden, I wanted to find my children a practice that would grow up with them…read moreand one they could continue to visit even after they move out of the home. We tried Dr. Swann for our initial visit. We love Dr. Swann. She is thorough, patient, kind and helpful. She listens to my children, she explains herself, and she prompt in responding to issues. I have had some difficulty with the office. There has been several computer system changes (according to the office staff) which has lead to constantly having to update information, inability to log onto the patient portal, and mix-ups with insurance, parent, and payment information. I needed information for my child's school from the doctor's office. I was unable to log in to the patient portal to request the information. I tried to schedule an appointment online and was not allowed to do so. I called the office to request the information. I was told it would be handled. Nothing. I hand delivered a written request. Again, nothing. 2 months later, I have finally scheduled an appointment! Here's hoping we can get all of this resolved before Christmas!

Good morning Dr, Swann, this is Titanna's Finley. I am sending you a message to see what can I do…read moreto get a referral from you about getting on disability. I have been doing very well with the vertigo situation. I never got a referral to see my doctor about my ankle due to some circumstances. I am still working at my current job. I was denied. I am just trying to see my options on this. Please send me your answer finleytitanna161@gmail.com Thank you. I am still taking my medicine. They aren't as bad as before. I have been doing great for the holidays as well as my up coming birthday. Thank you.

I called this office 4 times after my first visit, bacause I had no relief from my pain. I never…read morereceived a return phone calls in regards to my problem in almost a week. The third time I called I got Chris on the phone who told me they had a note to call me back. I told her about my problem and she said she would discuss it with the doctor and he would give me a call. That was on Friday. Today at 1:30 I called them again! Because I had still have not received a return phone call from their office after 4 phone calls to their office. They took no responsibility for their lack of concern and action and where horrible on the phone to me. I wouldn't send my worst enemy to these people. Very uncaring, unapologetic and not willing to take any responsibility for their lack of action.

Just an incredible doctor and an amazing staff. Do not hesitate to make an Appointment.read more

The office staff in this office are very nice and cordial. After the beginning​ of our…read morerelationship as a physician and a patient, Dr. Matthews' attitude exhibited not caring about my general care. I was looking for a physician who would exhibit a true concern for my health and accept the responsibility​ for my overall health by coordinating​​ the work of my specialists. As stated, as time went on, Dr. Matthews became​ less and less helpful to my medical needs and appeared more withdrawn and consequently became unable to meet my needs. Many of my health questions were answered​ with "I don't treat that"s. After my NEXT TO LAST visit​ with her, I made arrangements to be accepted into another doctor's practice; and I did not inform her of such acceptance on our last visit during which she indicated on paper that I was a "complex case" which she could not handle but would see me until I found a new physician. I am very very pleased​ with my new physician's training, interest​ in details​, pleasant attitude, and feel that I am receiving TOP medical attention. I am very aware of the changes in the medical field as it relates to the physicians' practices. I am doing much better on medicines that have been totally eliminated​ or reduced in quantity. When I have a need, I do not have to spend an entire day​ waiting for a response or possibly being seen EVEN during that week, much less the next day, which was the case with two of my serious needs as follow-up from ER. In essence, I can only assume that did not fit into the "classification​" of the majority of her patients.

Went in on a Friday afternoon and was seen very quickly. Quick and efficient. Very helpful staff…read more The medical provider I met with took her time to go over what was wrong and what I could do on my end to get better quickly.

EXCEPTIONAL IN ANYWAY THAT COUNTS! Self pay is reasonable. NPs and PAs exceed the standard. I will…read morenever go anywhere else in a pinch when Im sick! Their techs for radiology are certified and know their craft. Ladies at the desk are a warm invite and extremely respectfu!

Nothing like being billed for a 40 minute office visit when in fact it was a 10 minute phone call…read more Refuses to respond to messages and then has the billing department call you to discuss medical issues. Very unprofessional

Dr. Balta is amazing! I have seen countless specialists over the years to no avail, but Dr. Balta…read morewas determined to help me. I feel great - better than I have in 20 years! She is compassionate and seems to prefer holistic measures over prescribing drugs for everything. Her nurses and office staff are also exceptional. I have never received better care than I do from Dr. Balta and her staff.

They will let you suffer. They will tell you to go to ER EVEN when you can't sit. They know I…read morecan't do anything. Currently, it's two more months b4 any of it help. I am miserable. My sciatica is going to right leg too. I don't know what to do. It's so bad now I can't even do anything except have tears for hours. I'm drinking. I don't drink. But they have me two months away. I can not stand what is happening. So, they will let you suffer for. Months. I scream often. I am flucting miserable. I don't want opiates. L I. Just want to not hurt so bad.

After my first ambulance ride to the Mission ER, I was told to consult with an orthopedic surgeon…read moreregarding my broken ankle. It was the day after Christmas and everyone's schedule seem to be pretty full. There were plenty of wheelchairs available out front of this "walk-in" orthopedic care center. I was wheeled into a fairly busy waiting room and was greeted with a pleasant smile. Cherie brought me back 45 minutes later, which I didn't feel was too long due to the number of people already waiting before me. The attending physician Ryan was able to consult my x-rays from Mission and explained to me where the fracture occurred, and how long I would need to remain in the hard boot. I scheduled my follow up appointment two weeks later with him. Considering the circumstances and the holidays, I felt this walk-in clinic did its job very well.