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    Brian Crutchfield Insurance

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Brian Crutchfield Insurance

    Homeowner or property

    Car and truck insurance

    Life insurance

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    5 years ago

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    Farmers Insurance - Nicholas Martinez

    Farmers Insurance - Nicholas Martinez

    (3 reviews)

    Western Hills/Ridglea

    I was hesitant to bring my business over to Farmers but after meeting with Nick I decided why not…read more He understands our needs and is able to work with my budget. He's open on the weekends!! and to me that was a BIG plus bc I work week days and the best time for both my husband and I to meet and talk about insurance is on Saturday. Been his happy customer for 2yrs and he's always taken care of me and my needs. I even kept his welcome card to remind him if he ever forgets. lol At his agency I am not just a # but he has given me a promise to meet my needs. says something like that. He's kept his promise so far so I've recommended my friends and family. If you're looking for an agent that will meet your needs give Nick a call he will help you out

    Communication is everything in the insurance industry, and unfortunately that's exactly where this…read moreagency fell short. I signed an EFT authorization, confirmed my payment information, and was told the payment would be processed. At no point was it explained that the payment wouldn't actually be drafted until nearly a month later. Had that been communicated, I would have monitored the transaction and made sure it processed successfully. Instead, I found out after my policy had been cancelled. A simple phone call or text before the cancellation could have prevented this entire situation. Ironically, my concerns were addressed by the agency's Director of Client Experience, yet the focus was on telling me what I should have noticed rather than acknowledging the communication breakdown that led to this misunderstanding. I expected proactive customer service when something as important as my insurance coverage was at risk. Unfortunately, that wasn't my experience, and I'll be taking my business elsewhere.

    Brian Crutchfield Insurance - homeinsurance - Updated August 2026

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