Date of visit: September 11, 2025…read more I brought my friend here for a colonoscopy and while I wasn't the patient, it was an overall good experience for me as his transport and emergency contact. The staff were communicative and friendly, letting me know when he was ready and sharing updates along the way when he took extra time to come out of the twilight sleep. The office is a bit hard to find, tucked back in an office park where all of the buildings look the same and we found the patient pick up parking a lot easier than the drop off parking! The area for pick up can be a bit tight, so be mindful that you aren't blocking anyone's parking spot while you're waiting for your patient. The waiting room area seemed a bit tired and ready for a refresh, but otherwise it was a positive experience for me--which is probably easier to say since they weren't sticking anything inside me! Pro tip: Head down the street to Pepper Park Coffee while you wait!

I just had a procedure done by Dr. Gordon in the Lake Barrington office, and all went very well!…read moreShe is efficient and answers every question in details and easy to understand. She is a professional yet very kind and comforting, and so was her entire team! The entire experience from the minute I called for an appointment until I walked out of the building, after the procedure, was well monitored and tracked, I was very impressed and would give them a 10/10!

I have had SO many problems with my teeth over the years…read more I've seen many dentists due to insurance plans changing, moving, etc. But I will ALWAYS come back to Dr. Kane and Shanley. They offer great service, and have the most poliet staff I have ever seen in any kind of doctor's office! On my last visit I decided to come to see them even though I live over 45 minutes away now. TOTALLY worth it. They don't over charge, and they do great work! I never leave feeling a lot of pain or have to go back to get something re-done. I've had so much bad luck at other places, I don't want to risk it ever again!

I've been a pt of hers for many years. I had stomach problems and she did a colonoscopy and didn't…read morefind anything. I kept having problems and she wouldn't return my calls to do more tests which my pcp had ordered. I then went to a different gi doctor a couple months later and they found 7 pollups and a stomach ulcer. Pollups don't just grow in a month or two. She saw it and did nothing about it. She put my life at danger by not removing it and will never go to her again.

It's been a month since my husband had a scope performed by this doctor. His PCP cannot find any…read morereport for the procedure and we have called on multiple occasions to see if we can have report sent and we're initially told at weeks 1 and 2 that it has not been completed and weeks 3 and 4 that they will call back but have never received a call. As a healthcare provider myself, I have never written a yelp review of another doctor but I have never never seen this level of disorganization or unprofessionalism.

Dr Misawa is an excellent doctor. She has spent much time with me to explain a procedure I was…read morehaving. She is very patient and has an excellent bed side manner. I would highly recommend her. Jean L

How many people review doctor's offices? When you have a chronic condition and go see your doctor…read moremultiple times a year you get a very good feel for how good they are. I've watched this practice grow over many years. They have probably doubled in size, added doctors and nurses, expanded their building. Recently they opened their own endoscopy center attached to their building - no more going to a hospital to wait in line and pay exorbitant fees. You make an appointment, drive up to the door, and they whisk you away. If there ever was an emergency are fully prepared so expensive hospitals be damned. I'm not sure how many doctors are part of their practice - perhaps 20? I see one of them regularly and have seen a few others throughout the years. All are equally competent and knowledgeable. Their practice is friendly and warm and really show how much they believe in both quality of care, and the happiness of their patients. If you ever do need so see a GI doctor, this is the place in the Northwest suburbs to go.

Weve had Dr Sun as our provider for years for our colonoscopy. They've grown to huge practice…read morewhich is fine but I recently was in the ER with severe pain and told to see a gastro. They would not contact her for me. Insisted I see someone else she booked for months. I've worked medical field over 30 years. The provider should always have slots for sick or emergency visits. The billing is a nightmare. My son went there and they billed out of network and trying to threaten him go to collections due to thier inability to correct there mistakes. Left messages for manager to call me. Never did. Ill call one more time before I report them for billing fraud. I'm about ready look for another practice. Too many issues.

I had nothing but issues from the very beginning. I made an appointment about a month ago showed up…read moreand was told that I was actually booked for the South Elgin office and I'd need to reschedule. I was upset as I had taken off work to make this appointment...but okay no big deal lets reschedule. I get there today for my 3:45 appointment I arrive upstairs at 3:40. The young lady is checking in another patient. When I reach the desk to check in I'm told I'm late it's 3:49pm she's got to call the back and see if they can still take me. Looking at my phone it's now 3:51pm. she calls the back about 4 times...she then walked to the back...I was told they could still see me but after the last appointment for the day since that person was already checked in (probably the person she was checking in as I waited). So was your last patient scheduled for 4pm meaning I would have only had 15 minutes with the doctor? 1. I wasn't late 2.no grace.. While the receptionist was seemingly nice this is not how I expected to be treated. I decided to just leave. This was a sign I guess to go with a different medical group. I can't speak to my experience with Dr Liam as I never had an opportunity to meet him or be treated by him.

My insurance approved a referral to this place and after waiting one month for my appointment they…read morecalled me the day before and said under my insurance they only take patients that live in Elgin no exception. Unacceptable!!!!

Within the last year, service in the Primary Care unit has improved substantially. Hoping this…read moretrend continues!

Terrible. Made an appointment for my parent and myself only to be notified minutes later that the…read moredoctor wasn't taking any new patients. Also the person calling was rude. If the doctor isn't taking any new patients, why is it possible to schedule appointments with him as a new patient on the website? No answer. Complete utter waste of time. Sorry, you only get to make a first impression once. There are no do-overs. It's why it's called a FIRST impression.

Despite Dr. Ilahi's care as a doctor, he cannot seem to assemble a competent office staff…read more His Office Manager is the worst. We will be changing ( my wife's Doctor) because: A: Overall incompetence starting with the office manager B: Cannot successfully transmit prescriptions to the (Osco) C: Staff probably cannot be trained - stupid can't be corrected. D: This has gone on for nearly 20 years. This is the only Doctors office that we deal with that does this repeatedly When you tell them a script was not received at your pharmacy - ( even if you drive over there)you get attitude, contentious stares but NO HELP. Stupid from the front desk to the back. Ignorance is curable stupidity is not.

I would not recommend this office. stay away! they keep sending me the same bill over and over…read morethat's been paid long time ago. I can not get in touch with anyone, they never pick up the phone. This place is a scam; save yourself some time and headache and do not go there

I have been a patient of Dr Mary Kane for 5 yrs now and I have only respect and great appreciation…read morefor Dr Kane professionalism, knowledge and bedside manners. My positive experiences determined me to referr to her all my family members and everyone has been very happy!

I can describe this practice in one word - INCOMPETENCE. These ladies have NO idea what they are…read moredoing. My first visit (Nyguen), did a 5 second exam then left and never came back. I had no idea where she went or what my diagnosis was. A nurse came back gave me a prescription and sent me on my way. The root of the problem, follow up, time to heal or anything else was never mentioned. I got a prescription and surprise it did nothing! I foolishly made another appointment, although with Kane this time. She told me that my problem would never go away, which is a ridiculous statement. I read about several diets, procedures, and remedies. She gave me another prescription. This time, I called and called and the prescription never made it to the pharmacy. The only thing that I received was a big fat bill for nothing! There is no reason that a problem like mine could not be treated in a satisfactory manor. I would caution anyone to stay far away from here unless you want a meaningless prescription and a high bill.