Date of visit: September 11, 2025…read more I brought my friend here for a colonoscopy and while I wasn't the patient, it was an overall good experience for me as his transport and emergency contact. The staff were communicative and friendly, letting me know when he was ready and sharing updates along the way when he took extra time to come out of the twilight sleep. The office is a bit hard to find, tucked back in an office park where all of the buildings look the same and we found the patient pick up parking a lot easier than the drop off parking! The area for pick up can be a bit tight, so be mindful that you aren't blocking anyone's parking spot while you're waiting for your patient. The waiting room area seemed a bit tired and ready for a refresh, but otherwise it was a positive experience for me--which is probably easier to say since they weren't sticking anything inside me! Pro tip: Head down the street to Pepper Park Coffee while you wait!

I just had a procedure done by Dr. Gordon in the Lake Barrington office, and all went very well!…read moreShe is efficient and answers every question in details and easy to understand. She is a professional yet very kind and comforting, and so was her entire team! The entire experience from the minute I called for an appointment until I walked out of the building, after the procedure, was well monitored and tracked, I was very impressed and would give them a 10/10!

I have had SO many problems with my teeth over the years…read more I've seen many dentists due to insurance plans changing, moving, etc. But I will ALWAYS come back to Dr. Kane and Shanley. They offer great service, and have the most poliet staff I have ever seen in any kind of doctor's office! On my last visit I decided to come to see them even though I live over 45 minutes away now. TOTALLY worth it. They don't over charge, and they do great work! I never leave feeling a lot of pain or have to go back to get something re-done. I've had so much bad luck at other places, I don't want to risk it ever again!

I've been a pt of hers for many years. I had stomach problems and she did a colonoscopy and didn't…read morefind anything. I kept having problems and she wouldn't return my calls to do more tests which my pcp had ordered. I then went to a different gi doctor a couple months later and they found 7 pollups and a stomach ulcer. Pollups don't just grow in a month or two. She saw it and did nothing about it. She put my life at danger by not removing it and will never go to her again.

It's been a month since my husband had a scope performed by this doctor. His PCP cannot find any…read morereport for the procedure and we have called on multiple occasions to see if we can have report sent and we're initially told at weeks 1 and 2 that it has not been completed and weeks 3 and 4 that they will call back but have never received a call. As a healthcare provider myself, I have never written a yelp review of another doctor but I have never never seen this level of disorganization or unprofessionalism.

Dr Misawa is an excellent doctor. She has spent much time with me to explain a procedure I was…read morehaving. She is very patient and has an excellent bed side manner. I would highly recommend her. Jean L

My wife loves the provider. The business as a whole is criminal. The charge for items that are…read morenot provided. Their billing process doesn't follow their own rules. I received an invoice for service dated 1/26. On 4/16 I went to pay it on their online portal. It showed $0. Called billing - was told after 90 it goes to collections. There are 80 days between 4/16 and 1/26. I filed a complaint with the Attorney General Online. These guys need to be investigated.

Dr Kaplan is exceptional. However, his reception staff are loud, dismissive and arrogant…read more Receptionists are the heart of any practice by presenting that critically important "first impression ". However, it is in this area that this practice fails miserably. While entering the front door, the receptionist yelled out my name amidst a full waiting room, then condescendingly, "informed" me that I was REQUIRED to show up at 2:00p for a 2:15p appointment. "Sit down & I will see if you can be seen." Her irrational remarks stunned me into silence. Until now.

I had nothing but issues from the very beginning. I made an appointment about a month ago showed up…read moreand was told that I was actually booked for the South Elgin office and I'd need to reschedule. I was upset as I had taken off work to make this appointment...but okay no big deal lets reschedule. I get there today for my 3:45 appointment I arrive upstairs at 3:40. The young lady is checking in another patient. When I reach the desk to check in I'm told I'm late it's 3:49pm she's got to call the back and see if they can still take me. Looking at my phone it's now 3:51pm. she calls the back about 4 times...she then walked to the back...I was told they could still see me but after the last appointment for the day since that person was already checked in (probably the person she was checking in as I waited). So was your last patient scheduled for 4pm meaning I would have only had 15 minutes with the doctor? 1. I wasn't late 2.no grace.. While the receptionist was seemingly nice this is not how I expected to be treated. I decided to just leave. This was a sign I guess to go with a different medical group. I can't speak to my experience with Dr Liam as I never had an opportunity to meet him or be treated by him.

My insurance approved a referral to this place and after waiting one month for my appointment they…read morecalled me the day before and said under my insurance they only take patients that live in Elgin no exception. Unacceptable!!!!

Terrible. Made an appointment for my parent and myself only to be notified minutes later that the…read moredoctor wasn't taking any new patients. Also the person calling was rude. If the doctor isn't taking any new patients, why is it possible to schedule appointments with him as a new patient on the website? No answer. Complete utter waste of time. Sorry, you only get to make a first impression once. There are no do-overs. It's why it's called a FIRST impression.

Within the last year, service in the Primary Care unit has improved substantially. Hoping this…read moretrend continues!

I have nothing but great things to say about Dr. Ilahi and his staff. There's nothing fun about a…read morecolonoscopy, admittedly. But from the front desk, to the nurse who helped in prep, to the anesthesiologist, to Dr. Ilahi--they certainly made it as nice of an experience as possible. Thank you all! BTW, if you go there, if you get Sasha as the prep nurse, ask her for her story. You'll never skip a colonoscopy screening ever again.

Despite Dr. Ilahi's care as a doctor, he cannot seem to assemble a competent office staff…read more His Office Manager is the worst. We will be changing ( my wife's Doctor) because: A: Overall incompetence starting with the office manager B: Cannot successfully transmit prescriptions to the (Osco) C: Staff probably cannot be trained - stupid can't be corrected. D: This has gone on for nearly 20 years. This is the only Doctors office that we deal with that does this repeatedly When you tell them a script was not received at your pharmacy - ( even if you drive over there)you get attitude, contentious stares but NO HELP. Stupid from the front desk to the back. Ignorance is curable stupidity is not.

I have been a patient of Dr Mary Kane for 5 yrs now and I have only respect and great appreciation…read morefor Dr Kane professionalism, knowledge and bedside manners. My positive experiences determined me to referr to her all my family members and everyone has been very happy!

I can describe this practice in one word - INCOMPETENCE. These ladies have NO idea what they are…read moredoing. My first visit (Nyguen), did a 5 second exam then left and never came back. I had no idea where she went or what my diagnosis was. A nurse came back gave me a prescription and sent me on my way. The root of the problem, follow up, time to heal or anything else was never mentioned. I got a prescription and surprise it did nothing! I foolishly made another appointment, although with Kane this time. She told me that my problem would never go away, which is a ridiculous statement. I read about several diets, procedures, and remedies. She gave me another prescription. This time, I called and called and the prescription never made it to the pharmacy. The only thing that I received was a big fat bill for nothing! There is no reason that a problem like mine could not be treated in a satisfactory manor. I would caution anyone to stay far away from here unless you want a meaningless prescription and a high bill.