As an adult (48M) with orthodontics, virtually every aspect of my experience at Dr. Baker's office…read morehas been pleasant and positive. I find Dr. Baker and his staff members to be personable, gentle, and highly communicative. On every visit, they treat me with such personalized and friendly care, that I feel like I must be their only patient. I actually look forward to my appointments. Dr. Baker has been doing this for a lifetime, and his skill at moving teeth and correcting bites is all too obvious. He's an artist, really. His passion and enthusiasm for what he does shines through. I recommend the services of the Orthodontic Group of the Finger Lakes wholeheartedly.

Dr. Baker has treated two of my children already and my other two are both beginning treatment. The…read moresmile at the end is all worth it!! Dr Baker makes sure patients are well cared for. Love the friendly dog they have there too!

Zero stars if I could. They are still charging my insurance company for work never done! Scammers!…read moreI will contact NYS A.G.

Dr. Mattiacio and his staff are awesome! I cannot say enough about him and his practice. Great…read more"beside manner!" Very knowledgeable about his specialty. His office is cutting edge and has everything from Nintendo to occupy the kids in the waiting room to fresh brewed star bucks coffee and snacks for the parents to refuel. Customer service is top notch and the staff are all bubbly and full of warm fuzzys and big smiles!

I cannot say enough good things about Dr. Baker and his fantastic staff! My child has had the best…read morecare I could ask for. He was born without some of his adult teeth and that caused his other adult teeth to become a serious mess. Dr. Baker knew exactly what it was going to take to give my child the most beautiful smile. The process is not over but the continued care and much noticeable improvement is amazing. The staff are super nice and responsive to all of my questions as well as Dr. Baker. I am even considering having my own teeth fixed. Anyone looking for a great place for Orthodontic work any of his offices are great! I say this because we have visited another offices of his due to a broken brace and we were seen the same day. Thank you Dr. Baker and all of your staff you are greatly appreciated.

The Orthodontic Group of the Finger Lakes's staff, and especially Dr. Baker, Jr., provides our…read morefamily exceptional service! Our family also had our orthodontic work done by Dr. Baker, Sr. in the 1970s and wanted to continue with this office in Cortland, NY. Throughout 2016, both of my children have received excellent care. My son, Dominic, has become a handsome young man thanks to the efforts and as a result of great orthodontic care provided by the Orthodontic Group of the Finger Lakes. We highly recommended this office!

I was a new patient requiring emergency assistance with a broken permanent retainer. Duthie…read moreorthodontics called me back when they had availability and took me when no one else in a 40 mile radius would. Dr. Duthie had a lovely bedside manner and was prompt in tending to me. The work was phenomenal and this was the best orthodontic experience I've ever had. I almost wish I had lived here while I did invisalign so that Dr. Duthie could've been my ortho!

If you are thinking about getting Invisalign treatment I recommend you look elsewhere. My…read moreexperience with Duthie Orthodontics has gotten increasingly annoying. I'm just gonna start saying the nurses all are kinda rude and condescending. I have a mild german accent and during my first appointment the nurse looked at me and saying in a really rude tone "I don't know what you just said" and turned away, with 0 intent to clarify what I was trying to tell her (my accent is really not that bad and overall, just rude). 1) After the first half of my treatment I had my attachments removed, which was rather painful since your teeth get a bit sensitive from shifting around. They took a Xray and pointed out there was something to be reviewed with my dentist, and they would send the Xrays over that day. When I went to the dentist a few weeks later, they said nothing was send over. Also the dentist had to remove attachments remains that where still stuck to my teeth. When I picked up my new batch of aligners months later at Duthies, they had to drill of attachment remains AGAIN, so it took a whole 3 times of painful filing attachment residue from my teeth.. needless to say I declined getting a new set of attachments back on for the second half (and btw the aligners do their job just fine without them, even though the nurse pretend it would not work without). 2) I am currently unable to make it to their office during weekdays, and reached out over a week ago canceling my appointment asking them to send me my aligners per mail (this is something they have agreed to before, even to sending them to Europe). No response from Kim, I send another mail to a different front-desk worker (Missy), and again no response, for over a whole week they had time to read my message and respond. Today I get a text that I missed my appointment. The front desk worker Courtney wasn't aware of anything, and then proceeded to tell me that Dr Berry (who was working there before Dr Duthie retired) somehow changed their policies for sending aligners. Again, just a few months back, they where perfectly fine even sending them to my European address. For the amount of money I am paying them, I would expect more. It has also been nothing new for them not reading/ responding to my emails. 3) Petty but they misspell my name on every letter, correspondence and bill. I brought this up a few times but they cannot be arsed to correct it. Again, I'd definitely looked for a different provider would I have known all this in advance.

I love this place. All the staff members are amazing, and they make sure you feel safe, and…read morecomfortable. They are all so kind! The ortho is amazing. He does his job very well. Definitely recommend coming here!

Lazzara Smiles ... has been a wonderful experience. The office has been very kind, compassionate…read moreand helpful with my granddaughters braces. She smiles going into the office and on the way out of the office. I know from past experience her smile will be beautiful when she is done (3 older grandchildren). Thank you to Lazzara Smiles for all you do.

If I could give Dr. Koch ten stars, I would! My 17-year-old son just got his braces off, and his…read moreteeth look amazing! When we started this process, my son had two adult teeth that hadn't dropped down because they were completely horizontal. We didn't know if it was even a possibility to have those teeth come down and be in place, but Dr. Koch was able to do it (albeit with the help of an oral surgeon who was able to place a hook on one of the teeth so Dr. Koch could slowly draw it down). For the first time since he was a little boy, my son has a beautiful smile, thanks to Dr. Koch. He and the rest of the wonderful people in the practice have been great from day 1. I can't recommend them highly enough!

Two of my sons have been seeing Dr. Koch for a couple of years now and we have been so happy with…read morethe care that today- when my 18 year old got his braces removed- I got a consultation for Invisalign! The staff and Dr. Koch are knowledgeable, kind, helpful, and accommodating. I would not hesitate to recommend them to anyone!

My son has been going to Dr. Brown's office for about a year now. Each time we go, the staff has…read morebeen super friendly and wonderful. Dr. Brown has been knowledgeable and we are always at ease knowing we are in good hands. This morning I had to call the emergency line as the bottom wire of my son's braces had shifted and was poking into his gum. Dr. Brown's office returned my call quickly and said we could come in to get it checked out (I was only calling for advice to help since we couldn't get wax on it). Vicky met us at the office and you wouldn't have even known we dragged her out on a Saturday morning. She was kind, patient and was able to fix out problem in no time flat. Thank you to Vicky and to everyone at Dr. Brown's office. We SO appreciate you!

They put my braces in today, and I am all good, but I am worried about my cheek, so I don't think…read morethey cut the wire short enough.

My daughter and I are both patients at the office. I have Invisalign and she has spacers. The…read moreoffice is very clean, well staffed and runs on time. My daughter has been coming for about a year and a half and I was so pleased I opted to get Invisalign last month for some minor tweaks, so far so good. Both Doctors are kind and professional and the staff is outstanding, I can not recommend them enough.

From the owner: Creating Great Smiles:)read more

3rd teenager- 3rd set of braces. 2nd full set with Get It Straight…read more During Covid, they are doing health screenings, keeping visits to a minimum. We have had to order a new set of retainers for Teen #2 as well as regular appointments for Teen #3. We have dropped kids off and waited in the car. During our last appointment, rather than call me in, the tech came out to give me the update on next steps for Teen #3. Still very happy with Get It Straight

My case was well beyond what the orthodontist could handle. However, they were either too prideful…read moreor ignorant to send me to another ortho that had experience with my issues. I spent years listening to an ortho who did not take my best interest into consideration. Maybe this place is good for common teeth problems but them not knowing when they're in over their head is a problem for everybody. Find somewhere better, there's plenty of great orthos around.