I was a patient there less two years (2024-2025) so this is not a comprehensive review that others…read moremay expect. Pros: Great staff whether receptionist, hygienists, or dentists. The work they did was very good according to a couple other dentists I saw afterward. For this alone I would rate them five stars. Cons: Cost is the sole reason I left. A special 3-D scan cost $649; two other dentists I asked charged $150 and $250 for same scan and were surprised by the Brighton Dental price. On implants, the going price around WNY is $4,000-$5,000 whereas the Brighton Dental charge was $6,500. It was not a special case for an implant and I had it done elsewhere for just under $4,000. This time, not just two but three other dentists I asked about this were surprised by the Brighton Dental Group price. Also, the Brighton dentist assured me that I needed a second implant whereas two other dentists who did not know each other thought I only needed one.

I had a horrible experience with Brightion dental, over charging, changing bills and fraudulent…read morecharges to medicaid. The secretaries are rude and mean. They do not know what they are doing or it's a game and they are not aware of what insurances they take or not. They lie to you. They play games with you to seek money for services they did not do. I had to report then to the AG of NYS.

My husband and I both transferred to this practice after a really awful dentist turnover at another…read morelocal office. Ever since the first phone call they have been wonderful. Everyone there is pleasant, welcoming, kind, and seem to genuinely enjoy being there. It's hard to calm dental anxiety, but the level of care and peacefulness the office brings is refreshing and so welcome. I walked out of my cleaning today and said "I am so glad I switched to this office!" Highly recommend if you are in need of a new place. The ONLY thing that can be tough is that parking can be tricky if you have a larger vehicle. That said there are many nearby lots within a short walking distance if the office lot is full.

I have been a patient here for almost a year. Thanks to Dr MaryAnn and her team I have a beautiful…read morenew smile. I love coming for my quarterly cleanings. The entire staff is nothing short of remarkable. From the front desk staff, to billing and my favorite dental hygienist. And Dr Mary Ann is the absolute best person and dentist.

They refused to even look at my teeth after I booked a first exam and a cleaning and filled out…read moremany pages of online questions that gave me serious carpal tunnel, saying they had to do a surprise !! full mouth set of xrays first, for no reason at all, just because. I got up and left, never in my 63 years has anyone said this to me and refused to do anything about it to actually be helpful. Never going back!

I always have a great experience at CrossKeys Dental. Dr. Badali is great and the staff is…read morewonderful. Thank you!

Terrible practice. If you have dental anxiety, mental health or intellectual or developmental…read moredisabilities DO NOT GO HERE!!!! IF YOU RECIEVE OPWDD SERVICES they will make you feel bad about yourself and your dental anxiety. I can't believe they treated my brother the way they did. I will be reporting the to BBB.

Best quality dentist in the county with the worst check in staff I've ever experienced…read more Condescending Unprofessional

Dr.Lowenguth and her staff redefine what it means to receive dental care. I came to ROC Perio after…read morea bad experience with a gum graft at a different dental group in the Buffalo area; the gum graft failed and the surgeon could not explain why but still wanted to perform another surgery on me. I did not feel comfortable continuing care at this location and sought out a new provider. I had a family member who had received treatment from Dr.Shang at ROC Perio and had a fantastic experience. From my first visit, I knew I was in capable hands. The office is pristine, the administrative staff worked with me to answer all my insurance-related questions (and I had a lot!), and every dental assistant I worked with was kind, professional, and informative. Dr.Lowenguth is masterful at what she does, which is like plastic surgery in your mouth. Beyond her skill, she was welcoming, caring, and explained my care plan to me at every step of the way. She even shared her personal phone number with me after my surgery and told me to contact her if I had any questions or concerns during recovery. Dr.Lowenguth and her team not only performed a successful gum graft, but gave me the information and tools needed to maintain my dental health for the long term while treating me with the utmost kindness and care along the way. I will not go anywhere else for my periodontic needs!

Went here for the first time in October, and wasn't that pleased with them, the periodontist did a…read moreperfunctory first exam and told me to get a cleaning which I did that day at this office. The hygienist also had loads of feedback about what I was doing wrong and wasn't doing right. I listened and went away feeling like this place blames their patients for their periodontal disease, something I'd never felt in over 25 years of visiting periodontists. I religiously followed the hygienist's recommendations for the next six months, got a cleaning at my regular dentist at the three month mark (as I always do), and returned to this practice at the six month mark for another cleaning expecting some positive feedback. Ha! No way! Even though I had followed the advice everyday, twice a day, I was still told it was not good enough. After I pushed back and said I've done exactly what you told me to do for six months, the feedback changed to it's better, but you're still not doing it right. Again, I felt completely to blame for my genetic predisposition to periodontal disease. After all this high and mighty treatment by them, when it came time to schedule my next cleaning, there were no appointments for eight months! I'm supposed to have cleanings every three months rotating between dentist and periodontist. They have oversubscribed their practice to such a degree that they can't provide the timely treatment their patients require. The hygienist didn't think it odd that I was going to be two months late for my next cleaning with them (it would give her more opportunity to chastise me, I guess). It seems this practice is a-ok with their patients with periodontal disease to not receive the treatment they need on the schedule prescribed by both my dentist and the periodontist. Course, I'm not sure what a periodontist would have said that day, I wasn't seen by one at the end of the visit. I was told Dr. Shang (who I had seen in October for an initial exam) wasn't in that day, and I'd have to come back for another appointment to see her, rather than having another available periodontist do an exam, and write some notes for Dr. Shang about my current condition. When I checked out and asked to make that follow-up appointment, I was told they don't make appointments, and that the scheduling coordinator would call me to make the appointment. I had never experienced not being able to make a follow-up appointment at check-out. This seemed to make it inconvenient for the patient who has to be available for a phone call whenever it's convenient for the practice to call. But, I needn't have worried, just as they don't really care that their patients can't get timely treatment, they also don't care if they actually see a periodontist, no one ever called to schedule that appointment. I was told by the hygienist not to worry there'd be no charge for the follow-up appointment with the periodontist b/c it's included in the cleaning fee. I pretty sure there will be no reduction in the cleaning fee by this practice due to no periodontist ever looking in my mouth.

Since moving to Rochester, I've been looking for a new dentist and Edgeview Family Dental was such…read morea great find! I usually get anxious about going, but Sharon at the front desk was super welcoming and Grace the hygienist was amazing. Grace was personable, easy to talk to, and really took the time to explain things. I actually left smiling!

They do unnecessary expensive procedures. Second opinion from another dentist proved that.read more

Best Practice in the city. Always pain free and great staff. Doc Vella explains what he is doing…read morethroughout the procedure.

I have had 39 years of severe TMJ issues. After Dr Vella removed 9 teeth, I recently had five…read morecavities filled by him. Dr.Vella was kind, and gentle... He did the work that needed to be done, but was so very considerate regarding my jaw problems. I have a large vocabulary and I know how to use it... I honestly can't come up with enough positive adjectives to fully describe how wonderful these people are and how they really sincerely care. I have 39 years of negative conditioning by medical and dental personnel regarding my jaw problems... However, Dr. Vella and his entire team... are completely changing my thought process regarding dental work. I can't thank them enough... And I highly recommend them to anyone.

I have been going to Mesolella dental for three years and can't say more about the professionalism…read moreand attention from the staff. The one year I did not have employee sponsored insurance, and paid out of pocket, everything was reasonably priced and I appreciated their transparency. They did an intraoral scan of my mouth for Invisalign at my most recent visit, and it was quick, easy, and extremely informative.

On a recent visit from Long Island to family in Rochester I had a dental emergency. Finding…read moreMesolella Dental was an amazing experience. Not only extremely professional but the Doctors and Staff did everything possible to make me comfortable in an uncomfortable situation. Thank you again & again for the quick and efficient response to my em