This is one of the worst dental facilities when it comes to billing. I had two implants placed and…read moreit was out of pocket $13,000 and that's including my insurance. I feel like that is some funny business when it comes to billing. The work was subpar and I had to go to Istanbul to get an entire mouth of crowns which cost $10,000. I now have a movie star smile. To add insult to injury Light Dental Studio had the nerve to send me another bill for over $1,000. They are a piece of shit!!!!

I have been a loyal patient of Light Dental Studios for over a 15 years, my entire family has been…read more I went in for a Dental Checkup & cleaning in August of 2025, where it was determined that I had a cavity on my tooth behind my canine on my left side. We scheduled an appt for a month out and I went in on Sept 17th of 2025 for that cavity filling. I saw a new dentist I hadn't met before, Dr. Benoit. She got right to work and tried to fit me in vain with a clamp on said tooth for the filling. She had to try 5 times and with some force to get the clamp on. She finally did and got to work on the filling. When she was finished, she took the clamp off and my crown that was on the tooth behind it came with it. I was in shock as she held up my tooth in front of me and told me with a very laissez-faire approach that not only was I now missing a tooth but that it broke off at the gumline and I would now need an implant. I was in deep shock and didn't know what to do. Not one mention of my crown needing to be replaced, cracked or otherwise. Not at my appt for my cleaning and not prior to forcing the clamp on to the tooth beside it. What happened next was I worked with their Executive Admin, Katie Hogan on a plan to repair said tooth. Their plan was to use up every bit of my insurance and give me about a 20% discount off their services to get said implant in place. Until my insurance changed due to my husband's sudden job loss. We switched it out pretty quickly however they didn't wait til I had the new insurance in place before letting me know I would be paying a heftier price tag that I had originally thought. I paid $1895.00 for a removal of my tooth, bone graft, an implant placement on Dec 12th of 2025. They did the removal and the bone graft. I reached out to their office and asked about a refund for the one line item they had not completed which was the implant placement. My out of pocket to them for the service was $367.20 and I paid it/ They sent me a check for $321.10. They said it was for a billing code change since they did not do the implant placement at the time of bone graft. Fully understandable, however now here is where it gets interesting. I checked with my insurance carrier and they have no such claim yet this dentist office said this claim had already been processed and paid?? The only claim they have for that date of service was the removal of my tooth. That was it. I have asked for an explanation of benefits but so far no dice. My next step is to file a complaint with the DQAC, which is the Dental Quality Insurance Commission. I would NEVER EVER trust this dental practice to work on my teeth ever again and I definitely feel that Dr Benoit should find herself a new career because she's got terrible bedside manner and an inability to handle tough situations when they arise. Katie Hogan, although pleasant to speak with....focused more on what she believes is fair treatment even telling me she is "moved" by the level of discounting provided to me which as I stated was about 20% maybe even less than that when you consider my insurance paid for the majority and well so did I. Why would they make a claim that my insurance paid and processed a payment when they haven't?? How this has affected me you may be asking yourself....well, it's cost me a ton of time, frustration and money....but that is beside the point. I don't fully smile anymore, to do so would show my entire upper row of teeth, where said tooth is missing. I don't laugh without covering my mouth, I am mortified of pics of me taken from "that side" even in close situations with family and worse when I am at a public speaking event which is often, in fact it's my entire job. So I'd ask you, after reading about my experience....would you want the same?

I waited a week after my appointment to write this review, just to see if my opinion would be…read morebetter when I wasn't so aggravated with the situation. No, my opinion hasn't improved. Dr. Rohdy may be a fine dentist, he seemed knowledgeable, but I wouldn't consider letting him work on my teeth after having to deal with his office policies, misleading website, condescending manner and the rather brusque and rough hygienist. I contacted his office on Tuesday July 7th , I had lost a crown on a molar the Friday beforehand and my dentist was out of town. His receptionist made an appointment for the next week, stating that they were "full up." I booked the appointment, but kept trying to get in elsewhere. I did finally get into an emergency dentist and have the crown replaced prior to this appointment, but I kept the appointment because my dentist wasn't close and was difficult to get in to see on my schedule. I arrived at the office, it's a normal small dental office, was greeted and checked in by the friendly receptionist. (On a side note, I tried to use the guest WiFi, but it did not work.). I was shortly taken back to a room by the hygienist. I was rather taken aback that she thought I was there for a cleaning! If I had not had that tooth fixed, it would have been uncrowned and I would have been in pain unable to eat or drink anything but tepid water for 12 days. ( a fact that I did explain to the receptionist when I made the appointment, in the hopes that I could get in earlier) 12 days! And they thought I would be happy with a teeth cleaning and exam and to come back another time to get that crown fixed. Thank god for an emergency dentist in Federal Way. I go ahead with the cleaning and exam, because 1. I'm there, 2. I've already had to take time off of work and 3. I do need a new dentist. She takes x rays. Then she proceeds to manually scrape at my teeth. She was not gentle, nor was this pleasant. (I haven't had a manual dental cleaning in over 20 years, every dental office I have been to has the "sonic/water jet" device that they remove tarter with). This torture is finally over, and I meet Dr. Rohdy. He gives me his assessment, and it's not great, several crowns need to be replaced, at least one filling needs to be replaced with a crown and a couple of small fillings need to be taken care of. (I was a bit taken aback, it was only 8 months since my last cleaning and exam and my dentist hadn't said anything about replacing crowns or fillings) As I am speaking with Dr. Rohdy, a mention that if I proceeded I would want to take care of as much as possible in one visit. I fear dental treatment, like many people, and require Oral Sedation with Halcyon. He then said he didn't provide sedation. I was very puzzled, as it's listed on his website. He said that the site didn't say he performed sedation dentistry, just that sedation dentistry is an option for people, that he was "just giving people information". I thank him for his time, tell him I will look for treatment elsewhere and leave. I then go back and check his website. How could I have confused basic information with a service being offered? In my opinion, because his website is set up to make you believe that sedation dentistry IS a service he provides. Go to his site, click procedures, and behold sedation dentistry is listed. Click on "sedation dentistry " and read all about your options for sedation. Read the entire page. See the nice little statement at the end? "To see what options are available for your visit, or if you have questions or concerns about sedation dentistry, please contact our Auburn dental office today!" That more than infers that Dr. Rodhy provides sedation dentistry. Am I mad? No. Irritated? Yes. Dr. Rohdy wasted my time (had I still been in pain the entire time I would indeed be mad), he wasted my insurance benefits on a trip to his office when I can't have another cleaning or exam for 6 months, making it hard to find and "interview" a new dentist. He tried to make me feel ignorant because I was somehow confused by his website. His hygienist took out her aggression on my teeth and gums. But the worse thing is...this "top dentist" appears to be willfully misleading potential patients. The question is..to what end? Is he a good dentist? I honestly don't know. But, I am not willing to take a chance and find

I recently required a lot of dental work. Dr. Rohdy was great to work with, and he did an…read moreexcellent job. His staff also was wonderful. I highly recommend this dental practice.

Kent Smiles is the best. Great care. Easy in and easy out…read more I'm not scared anymore of the dentist since I went to Kent Smiles!

Kind and helpful staff and a gentle and quick cleaning experience. Dr. Wen was great I'll be seeing…read morehim for my future dental needs!

I did Invisalign for 2 years with another dentist and saw no results. Then I switched to Dr…read more Lindsey, and she had my treatment done in just 6 months -- with amazing results! The staff is incredibly knowledgeable and always makes me feel comfortable. Their care is unmatched. Highly recommend!

Was looking for a new dentist and was recommended this office by a coworker. Fell in love with the…read morecare, service from their staff that I started my Invisalign treatment with them.

Full disclaimer, this review is based on one consultation visit to Federal Way Modern Dentistry. I…read morewent because they were able to get me in early but I ultimately chose to get a second opinion from another dentist. I can't speak about the effectiveness of the treatments but my decision to go somewhere else had a lot to do with the fact that I didn't like the atmosphere here. Call me old-fashioned but I kind of expect a doctor's office to be somewhat serene and comforting. The front desk lady (forgot her name) was really nice but there was a lot of loud conversations and laughing going on. Not only that, once your name is called and you walk through the maze-like corridors past open door offices you can hear club music blasting from somewhere and smell food too since someone is clearly eating lunch. I'm not against dancing and eating but it just felt unprofessional. Sure, I can let those things slide but there's more. The consulation room looked like a storage room with a dental chair in it (I'm serious). The floor was littered with gas tanks and medical equipment, with music blaring from a portable radio on the counter. The dental assistant was also kind of unfriendly. So yeah, the consultation with the doctor went ok I guess although his recommendations quite differed from the other dentistry I later visited. I guess the kids these days might be cool with all this 'modernness' but I personally can't trust anyone to do a medical procedure in a setting like this.

Dr. Masand and her assistants were amazing! They made me feel very comfortable when I was very…read morenervous. I appreciate their time to create a treatment plan!

Went in for 2 fillings for my wife. They said it's covered 50%, sounds right so paid half up front,…read morereceived treatment. A week later they called saying "unfortunately" your insurance isn't covered here. They refuse to say anything other then 'you owe us". I asked that the dr or office mgr call me but they didn't. Very unprofessional. Buyer beware.

At first my experience with this office was great. I felt at home, this was because the great…read morecustomer service from the office staff. its been approximately 6 months since my last visit and I find it odd that all of a sudden a fee comes through all this time later with the explaination being "your insurance doesn't cover fluoride". I asked multiple times about whether the treatment ment was necessary and the response I got was " your insurance covers it why not". Being persuaded out of my will... the attempt was made on 2 different occasions. once when I tried to cancel service (cancelation fee $60 per hour). Second time was the fluoride , a service I didnt really want but persuaded to. The cost for service is higher than that of other competitors. The quality of work is good. Pay close attention to your bill, confirm and verify or you have the possibility of being taken advantage of.

Each time I visited this office, I was met with kindness, compassion and care. Everyone from the…read morefront reception to the drs. Megan, khalila I think that's how you spell her name, & Dr. Kaufman are all so amazing!! Highly recommend coming here!!!

I was able to get in on short notice due to a chipped tooth. The dentist was amazing and very…read morepatient with me as I get anxious with dental procedures.

I am a struggling college student, and my recent experience at Milestone Dental left me feeling…read moregenuinely ripped off. I came in for what should have been a straightforward tooth extraction, but the final cost was far higher than anything that had been discussed or implied beforehand. There was no clear explanation of the charges, and I only learned the true amount after the procedure was already done. As someone trying to balance school, bills, and basic necessities, this felt incredibly discouraging. Based on my experience, it seemed like the office prioritized collecting money over being transparent or caring about the patient's situation. The lack of upfront communication made me feel taken advantage of during a time when I was already vulnerable and in pain. I hope the clinic takes steps to improve honesty and transparency with future patients so no one else walks away feeling the way I did.

My family were patients of Milestone for many, many years. I would like to say probably eight years…read moreplus! They have an extremely high turnover with pediatric dentists, dental hygienists and office staff. While we were happy with the adult care we received from Dr. Parks, having a constant changeover in other staff affected our quality of care and overall experience. Additionally I had to stay really on top of keeping track of my family's xray schedule, as what was covered by our insurance because staff would attempt to perform X-rays without verifying coverage with our dental insurance. We decided to finally leave the practice after we cancelled an appointment. I had provided 24 hours noticed and was informed to penalize us, for not giving the required 48 hours notice, we would have to pay a scheduling fee each time we made an appointment, for every family member. I wrote an email to Dr. Parks to explain that my youth had pneumonia and I was treated very badly by staff for canceling appointments with 24 hours notice related to her illness. His staff member Denden intercepted the email and refused to forward it to him. After all the years my family had been with the practice it was extremely disappointing to be treated in such a way.