I would not recommend this place to my worst enemy. When we found a car on the internet at this…read moredealership we wanted to look at for our son, we traveled 45 minutes to test drive it. We had done our research. Then they quoted us more the $3000 from what the car was listed at on their own website! (We should have walked away at this point.) We thought maybe the salesman just made a mistake, but after dealing with them since we bought the car, we have come to the decision that they are a shady bunch!!! We were also talked into buying a warranty that definetly doesn t cover much. (DON T WASTE YOUR MONEY ON THE WARRANTY!!!) When the car wouldn t start and we called Sale Auto Mall for their help we really were SHOCKED! I explained we bought the car from them and we had the warranty. They came from Kinston, picked up the car by tow truck and called a few hours later. They could not get the car to start and they had no idea what was wrong. They then told us it would be almost $400.00 in towing charges!!!!! The service manager was extremely rude and condesending!!!! We paid the $400 charge FOR NOTHING!!!! Than we have it towed to a dealership in Jacksonville. With in 30 minutes of them having the car, they called and informed us the spark plugs needed to be changed and the fuel system unclogged. THAT WAS ALL THAT WAS WRONG WITH THE CAR! DID THE SERVICE TECH AT SALE AUTO MALL EVEN LOOK AT THE CAR????? My husband and I are not accustomed to dealing with this type of horrible service. We DO NOT RECOMMEND this place to anyone.

I have purchased several vehicles from Sale Auto Mall in the past 25 years and have always been…read moretaken care of with outstanding service. When I had to have my vehicle in for repairs I was given a loaner to be able to get to work. The work done on my vehicle at the body shop was done in a very professional way and with precision. I was informed along the way of what was being done and when it would be ready. I would not hesitate to make another purchase from Sale Auto Ma

Very poor communication, never got an estimate. They missed damage. Left panels loose. Was told to…read morecall Insurance company for the remainderof the repairs . There are many other body shops in the area. I suggest you use someone other than Garriss body shop.

I used this as a Geico recommended shop and it was so easy! Damon was absolutely amazing handling…read moremy repair. They were sent a damaged part twice and he immediately let me know and got the new part. He even came in when they were closed on Saturday to give me my car before I went out of town for work for the week. I would've had to pay out of pocket for my rental for a week if he didn't meet me.

I came to this shop based on good reviews, but my experience was extremely disappointing. I had…read morejust gotten my brakes, rotors, and calipers replaced elsewhere, but the issue with my car persisted. This shop insisted I needed the same repairs again, despite me telling them it had already been done a week prior. I trusted their recommendation and paid over $1,000, yet the problem remained. After returning, they claimed a new $200+ issue was the cause, and later said it was another $800 problem. At that point, I had paid for two diagnostics (they did do the third one for free) and still had no resolution. I felt dismissed and ignored when I expressed concerns, and the service felt more profit driven than customer focused. Honda later confirmed the original repair should have addressed the issue and that this shop should have made it right at no extra cost. I agree. I was left without a working car for months and felt completely let down. I considered legal action but chose not to pursue it. In short: poor service, lack of accountability, and unresolved issues. I would not recommend this shop

I've brought my vehicle's here for a couple repairs and state inspections…read more One of the nicest and imo the most genuine/ honest mechanic's in the Goldsboro area. Antonio is great to work with, super friendly, does very professional work while being punctual & he gives fair pricing. What more can one ask from their mechanic.