I was impressed with the excellent service I received while my car was being repaired. I also appreciate the images of the repair process that were sent to me by text messages each step of the way. My car still looks as good as new, so I highly recommend Craftmaster! They're quite accommodating and work with all budgets, from estimates and insurance, to out of pocket repairs, they are competitively affordable. read more

After a terrible experience with Sale Auto Mall, this was the only positive. The repair man met me at check in it was done within the hour instead of 1/2 day I expected. Would go back if they weren't over an hour away. read more

Repair on a 2013 BMW 328i that was t-boned going 55mph with airbags deploying. $13,000 in damages covered by the other drivers insurance. They are true craft masters at Craftmaster. The work done was excellent, both to the interior and exterior. Looks and feels just like new. They even moved my tinted glass windows from the damaged doors into the new doors. Time to complete the repairs was delayed by 20 days due to a part coming from Germany. Highly recommend, outstanding customer service as well. read more

Craftmaster Collision Repair Center - Before - Body Shops Near Me - Kinston, North Carolina

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STOP! Do not take your car to Craftmaster Collision Repair Center in Kinston, NC. I took my 2011 Honda Accord for a minor fender bender and it came out with more problems than when it went in. A ladder had fallen on the front driver side hood. I took it to Craftmaster to have it repaired. When it was time to pick up my car, the car came out the same as it went in. The new fender that was purchased was not fitted to the car properly. I can't believe they didn't have the car inspected before releasing it. Then once that had been corrected, while driving home the front guard on the driver side came off while driving home. I had to take it back for them to reorder and to replace what they damaged. Then when I got my car back the 2nd time it came back with a crack in my driver door. I then contacted Judy Anderson the CEO and Steve Harper and neither cared about me as a customer concerning the matter. Judy Anderson you would think as the CEO of Sale Auto Mall would have reached out but no response from her at all. I emailed, called and sent pictures of my car to her and no response. Steve Harper her messenger called and stated that there was nothing they could do. Please do not take your car here they do not honor there work!!!!!!! read more

my mother has had her BMW for 1 mo. when a deer jumped on the hood of it and messed hood and front grill up so she called sale BMW and they said they own craft masters across st. so she took it to them $4600 of damage. they repaired the white bmw and called her told her it was ready other then stickers under hood as they hadn't came in yet? she went and got it and told shawn the pain looked darker in front 1/2 then rest of car and he said it was because it was New Pain!!!!!!! WRONG!!!!! its because by state law they have to put 3 coats of clear coat on cars now!!!!!!!!!! clear coat is not clear it has a brownish film to it...She had to take back because head lights weren't right and other stuff that wasn't right.... So my mother called me night after night crying said she was upset that her new car looked like shit. I went with her up there as she hit a bob cat a week later that had knocked fog light in and cracked bottom bumper passagerside.I asked shawn to come outside with me as I didn't want my mom to hear what I was fixing to tell him!!!!! I showed him the white BMW that you could see front 1/2 was darker then rest of car I told him he wasn't very good with painting cars for $4600 they could had repainted the whole car as he didn't need to paint front finders because there was nothing wrong with them just hood and front grill and he said it isn't as bad as I'm making it out to be BUT I have been in the car business for 15 yrs. and a blind man or woman could see the paint don't match!!!!! I will tell anyone that even thinks about going to craft masters STAY AWAY!!!!! THEY SUCK!!!!!!!!!!!!!!! ANY QUESTIONS PLEASE FEEL FREE TO CALL ME AT 919-922-6196 read more