very nice facility except for several of the aides. they are rude and disrespectful not only to me…read morebut others as well. We are mostly elderly and not accustom to being treated the way they treat us.

This place is ok. The nurses and rehab people are very nice but ALL the aides were so rude and mean…read moretowards my grandma and my family. There were maybe one or two aides that were nice but besides that they acted so unnecessary. There is one person in particular that brings the facility down; Adie devita. She is ignorant and rude to all the people here, we caught her talking bad about people here and other families including our own. She EVEN ignores our call buttons when there sitting there doing nothing, but when you say something about it they cancel the call so you have to press it over and over again until finally someone comes after 20 minutes. she is really ruining the reputation for all of us here. I've seen multiple reviews about her and honestly not trying to be a karen but someone really needs to have a talk about how she treats people and how her work is done here because she clearly doesn't give a f*** about anyone here.

Very nice facility; visiting Uncle Ralph in memory support unitread more

From the owner: Trust The Name You Know…read more The Inn at Christine Valley is a high-quality residential style facility enabling residents to live to their highest potential, with maximum freedom and independence. It is full-service assisted living with the comforts of home.The staff is committed to providing our residents with gracious hospitality and quality healthcare all while living in a warm and supportive environment.The Memory Care Unit, a special care program at The Inn, can accommodate those with Alzheimers disease and other memory disorders. We believe that every memory-impaired resident should be treated like our own family members, with compassion, dignity and respect.It is our mission to achieve this goal by recognizing each individuas needs, providing emotional support to our residents families and friends, and delivering to our staff the knowledge to compassionately render each residents care.

The house keepers and laundry staff are so amazing..............................................read more

Briarfield isn't awful, but it's not great either. If I had to describe them in one word it would…read morehave to be neglect. My father spent a good chunk of the last year there for rehab, & I'm not sure that it did him any favors. The facility itself is sort of run down, not dirty, but in serious need of TLC. Most of the equipment & rooms look like a time-warp, moreover, nothing has been updated since the 80s or 70s, likely whenever this joint was built. At least in the rehab wing they updated to more modern TVs, but in the long-term wing they still have standard box TVs, again from to 80's or 70's. This place doesn't even have central air, & all of the window AC units I had seen had mold growing on them. That can't be healthy. One of the biggest issues is the staff. Over on the long-term side you are looking at the worst of the worst. Don't stick your loved ones in there unless you have an axe to grind with them. Often they do just the bare minimum, you know, whatever the law requires even if their patients required more than that. I can't tell you how often I would catch staff just hanging out in the nursing office or out back smoking. Most of them also act like you are bothering them if you try to ask questions, & more often than not they have no clue what's going on with any of the other disciplines within the facility. There are some really good aids & nurses, but they aren't the norm. At one point my father was allowed to go 48 hours without hardly eating or drinking anything when he came down with pneumonia, & given that he was in an altered mental state at the time he couldn't advocate for himself. He also contracted Sepsis while in their care, which eventually killed him. Specifically, he was infected with a bacteria that can commonly be found in fecal matter. There's a lot of bureaucracy going on here too. Every discipline seems to have their own agenda & will commonly feud with each other. For instance, the Physical Rehab team would recommend one thing, & then the Wound Care team would tell them no. They just couldn't put their heads to together to come up with a comprehensive plan that was good for my father. They wouldn't even take him down to their gym once he contracted Sepsis. Worst part is that the administrator didn't have the slightest clue what was going on with her staff 90% of the time. I think she's a good person, moreover, she was instrumental in helping us win a insurance appeal, but I think she's in over her head with this outfit. It's funny, because when we finally moved him to a better facility these problems went away overnight - Austinwoods. Heck, Austinwoods had him standing & transferring within a week. They also routinely took my father down to their gym. Wish we had moved him sooner. Briarfield staff told us he was never going to walk again & didn't have the potential to do prior to moving him. Also, staff will schedule your loved ones for appointments without consulting you, often outside of your availability. They also get upset when you tell them to reschedule said appointments, even though they were aware of your availability to begin with. The biggest issue I believe is the overall Briarfield company. It would seem that their only focus is on making money, which comes at the expense of everything else. The first thing I noticed was that they seem to have a turnover issue, moreover, there are always new faces. If you ask the staff they will tell you that they don't get treated very well. So, you can't retain good or quality staff if you don't pay well or treat them well. They also had to hide supplies, moreover, the facility just wouldn't pay for what staff needed. The other thing that I noticed was that staff started to act funny as soon as my father's insurance stopped paying for his care & we had to start paying out of pocket for rehab. All the sudden they started to dial back services, when up to that point they had been more than happy to provide whatever therapy they could. Their excuse was that my father wasn't getting better, but my running theory is that they were getting less money from us than from the insurance company. TL,DR: Do not ever put your folks in the long-term care side of this facility - gross. Do not place your loved ones in the rehab wing if they have anything even remotely complicated going on. Also, the fiscal ambitions of this company can interfere with care.

As a former resident and retired psychologist who worked at some local nursing homes, I give…read moreShepherd of the Valley-Boardman a poor rating, in keeping with its low one-star out of five-star overall rating by the State of Ohio. I have nothing positive to say about the oppressive corporate leadership, and in areas involving my health care, religious freedom, and personal money, I've filed numerous complaints, asking for State-required Grievance Committee procedures, but never receiving any feedback or resolution of problems that didn't need to be covered-up or denied, as was the case. I witnessed the poor care received by other residents and was only reprimanded for voicing by complaints to the staff involved in it. It is sad and unfortunate that Shepherd's ratings have declined over the years, when it is so well funded by well-meaning donors.

From the owner: Whether you are looking for a new home or want to stay where you are, Shepherd of the Valley, which…read moreis locally owned, church-affiliated, and non-profit, can help make life easier while supporting your independence. With communities in Boardman, Howland, Niles and Poland, there is a Shepherd of the Valley community conveniently located nearby. The Boardman location offers a short-term rehabilitation and skilled nursing. When you are looking for an excellent rehabilitation program, the Boardman staff will work with you to get you or your loved one back home where you want to be. At Home With Shepherd Home Health Services available to help you continue your recovery at home.

What a great place! I watched a community struggling with a devastating disease desperate for help…read moreturn to a facility that chose to help them! They go above and beyond for people that everyone else turns away. They remind people that we are all just people taking care of people. You are treated well and respected. This facility is very charming and has a very unique atmosphere. Great job Canfield!

No response, aides don't report if they are missing, payroll issues. The owner does not take…read moreaccountability and the rest of the administrative staff as well. Horrible experience if I could give zero I would.

From the owner: Moonlight Home Health Care, Inc. provides compassionate in-home support across Central and…read moreNortheast Ohio, offering skilled nursing, personal care, and depression treatment services in Akron, OH. Since 2011, this privately owned agency has focused on individualized care that promotes comfort, dignity, and independence. Their team collaborates with physicians, social workers, and families to create customized plans for short- or long-term needs. Contact Moonlight Home Health Care today to learn how their trusted professionals can support you or your loved one.

Everything from elevators to phone system to rude staff. No one answers the phones, no voice mail…read moreand rude staff. No ownership or access to administrator

The absolute worst facility in the area. Worst food, aides quit and are mostly outside agencies…read morewhich make a big difference. Don't go there.

Very pleased for the care my daughter receives. I am very grateful she has the opportunity to live…read moreat GFBL. The staff are caring and compassionate. They call me and inform me if my daughter has medical issues or other problems. I completely trust them to handle her care. I am unable to care for her and GFBL has been giving my daughter the life she so deserves. I would be devastated if this facility would ever close for some reason.

From the owner: Gateways to Better Living is a leading nonprofit provider of programs and services for individuals…read morewith intellectual and developmental disabilities across the Mahoning Valley. It’s been the promise of Gateways since the first day to provide your loved ones with the personalized care and compassionate approach to ensure each individual has a voice, a purpose and a rightful place in society. With our experience, expertise and dedication, we empower everyone to reach their fullest potential.