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    Brick & Mortar

    4.9 (16 reviews)
    Closed 10:00 am - 5:00 pm

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    4 years ago

    Helpful 1
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    9 years ago

    Helpful 6
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    2 years ago

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    6 years ago

    Helpful 2
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    11 years ago

    Helpful 2
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    7 years ago

    Excellent service and product knowledge. Though the sofa won't work for our space the customer service was excellent.

    Helpful 1
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    12 years ago

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    12 years ago

    I love all the furniture. Very different compared to other furniture stores. Picked up some great accent pillows!

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    12 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    12 years ago

    Great selection and a true gem of Old Town Clovis. Love that it is family owned and operated.

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    9 years ago

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    12 years ago

    Great shop, nice furniture and friendly service. Good selection of sofas look fancy, but comfy, and prices seem reasonable.

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    Review Highlights - Brick & Mortar

    The sectional arrived within 3 weeks and Andy delivered and carefully set it up immediately.

    Mentioned in 4 reviews

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    Living Spaces

    Living Spaces

    3.4
    (50 reviews)
    4.9 mi

    I'm really glad we chose to shop at Living Spaces--especially because we purchased the protection…read moreplan. It turned out to be 100% worth it. Our girls accidentally got nail polish on one of the chairs, and the warranty app was incredibly easy to use. The whole claims process felt almost too good to be true--it was smooth, fast, and we received consistent updates throughout. That said, the in-store experience has been a bit inconsistent. At times, it feels like some employees avoid eye contact and aren't very eager to help, which can be frustrating when you need assistance. However, I really want to recognize Jacquees for his outstanding customer service. He was confident, reassuring, and genuinely helpful throughout our visit. He went out of his way to assist us and made a big difference in our experience. Unfortunately, when he asked a manager a question, her response came across as sarcastic and dismissive in front of us, which was disappointing--especially since he was clearly doing his best to help. Pickup was another mixed experience. I understand the process, but I did wish there was a bit more flexibility. I only had one accent chair to load, but I had to wait about 10-15 minutes while two employees assisted another customer with a large sectional. It would have been nice if someone could have quickly grabbed my item instead of making me wait. Overall, I'm very happy with the quality of the furniture and especially the protection plan. And again, huge thanks to Jacquees--he truly stood out and made a lasting impression.

    We purchased two couches from Living Spaces when we bought our new home and, unfortunately, our…read moreexperience after the sale was very disappointing. The sales associate who helped us was friendly and seemed knowledgeable. He repeatedly explained the 5-year protection plan and specifically told us that the ONLY thing not covered was dog chewing. We were excited about that because we have dogs and chose the higher-performance fabric. During checkout, I noticed only one protection plan listed on our purchase and specifically asked if both couches were covered. He assured me they were and that the plan applied to the entire purchase. Within about a week, the fabric on one of the couches developed several snags ranging from about 1/2 inch to 5 inches long. The damage came from normal use--jeans rubbing on the fabric and our dogs jumping off the couch, causing nail snags. When I tried calling the protection plan phone number, I repeatedly selected the correct options only to be told that no one was available, despite calling during the hours the automated system stated representatives were working. My husband and I eventually went into the store for help. That's when we were told that only one couch was actually covered and that dog scratches were not covered under the protection plan anyway. We explained that the sales associate had very clearly told us otherwise and that we had specifically asked questions about both the coverage and the number of couches protected. The associate helping us at that time told us the original salesperson was no longer with the company due to similar situations. We asked if the protection plan could be added to the second couch since the mistake was caused by misinformation from Living Spaces. We were told management would contact us. After more than a week, multiple follow-up emails, and repeated check-ins, we were ultimately told that coverage could not be added. What is most frustrating is that Living Spaces acknowledged the salesperson was no longer with the company due to similar issues, yet the burden of that mistake was placed entirely on us as the customer. In my opinion, it is the responsibility of a business to properly train its employees and ensure they are providing accurate information. If an employee repeatedly makes mistakes significant enough to warrant termination, customers should not be left paying the price for misinformation they relied on when making a purchase. Between the fabric snagging so quickly, the difficulty reaching anyone about the protection plan, the misinformation during the sales process, and the lack of resolution afterward, we were left extremely disappointed. We love the look of the furniture, but the quality, customer service, and handling of this situation did not meet expectations. Unfortunately, I would not recommend Living Spaces based on our experience.

    Photos
    Dining table section
    Dining table section
    Living Spaces
    Bought 2 identical chairs the same day,notice how the one on the right is perfectly fine and  the other one not so fine

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    Bought 2 identical chairs the same day,notice how the one on the right is perfectly fine and the other one not so fine
    Once Upon A Time

    Once Upon A Time

    3.9
    (10 reviews)
    0.1 mi

    cute antique boutique. there are two sides to explore, it seems small when you first walk in but…read moreit's anything but. so many adorable trinkets that are handmade, repurposed & vintage. there's not a lot of furniture selection, more home decor. they've got a small selection of handmade candles, soaps, lotions, totes & denim crossbody bags. there's a children's section with hello kitty & disney characters in the very back second area of shop. perfect place if you'd like to go antiquing & need to get a gift for your child, niece, nephew, grandbabies or godchildren. once upon a time is located right next to the comics & collectibles shop & another small antique shop. we found an antique inspired decorative stool at a great price, it was repurposed to look like an 18th century piece. beautiful & functional, very well made. the ladies here are lovely & friendly, very welcoming & helpful. looking forward to see what they have around christmas time.

    In short, the ladies lied about items being "homemade" and while I'm well aware that several of the…read moredowntown stores are resellers and/or sell stuff from cheaper wholesalers, they shouldn't be lying about the authenticity of their stuff. Now that I see they've purchased from other large stores as well as HomeGoods I see that they are particularly greedy with their prices at this store. I usually love coming here because I admire their stock and the way they display their booths. As a higher up at HomeGoods I can easily recognize that tons of items in this store are purchased from HG/TJ Maxx/Marshall's and resold for usually 3-4x the price, but I've always been willing to look past that because we have so many "collectors" who buy and resell our products in various markets anyways. I recently bought a gingerbread man garland from the store for $15 and when the lady sold it to me, she said the owner of that booth "handmade" all the garlands. However, I visited Hobby Lobby a few days later and found the same garlands that were in the store that they claimed were homemade. Not to mention the garland was only $7 in Hobby Lobby. I don't mind the reselling but do not lie about your products.

    Photos
    Once Upon A Time
    Once Upon A Time
    Once Upon A Time

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    Brick & Mortar - homedecor - Updated July 2026

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