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    Brickell Travel Management

    4.1 (21 reviews)
    Closed 9:00 am - 6:00 pm

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    Ask the Community - Brickell Travel Management

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    It's been a long time since I decided to use a travel agency, but I'm so glad I was introduced to Brickell by David Arth.

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    Royal Caribbean Cruise Lines - Chicken and broccoli lunch was really good!

    Royal Caribbean Cruise Lines

    1.8(1.5k reviews)
    1.0 mi

    Royal cruise ships we have been on so far - Adventure, Enchantment, Brilliance, Empress, Explorer,…read moreFreedom, Majesty. Visited many ports of call throughout the Caribbean - Eastern, Western, Southern. 5 days, 7 days, 10 day cruises. Always out of Port Canaveral, FL. Yeah, we enjoy sailing with Royal. As Diamond and Pinnacle loyalty level members we receive terrific cruise discounts and great perks such a free wifi, laundry service, free daily drink tickets, discounted pricing at their specialty restaurants, and more. Staff we encountered on every cruise have been friendly and helpful. When we had any problems the main desk staff sorted it out. Our room attendants have always been great. I've seen all the one star reviews and feel sorry so many have had bad experiences. We were just on a Caribbean cruise and had a good time. Other than the dining room food not being as good as it used to be we still enjoyed ourselves. Windjammer is usually more than decent with a ton of different things to eat. So far, we have never gotten sick on board any ship (knock wood!). Pro tip - always get travel insurance which covers medical in case you do get sick or injured as your normal healthcare is usually not. accepted on a cruise. Rookie mistake not getting it, pay the extra for peace of mind. The nightly parties in the promenade, piano sing-alongs in the schooner bar, casino gambling, different shows and comedians, live music, multiple bars, pool deck, gym, and more. Is Royal Caribbean perfect? Heck no. We've experienced some problems but nothing so major to stop us from taking a cruise with them. To each their own. We like Royal.

    I have been on many cruises over the years with several different cruise lines, and I have never…read moreexperienced customer service like this. We specifically booked a Caribbean cruise aboard Royal Caribbean's Allure of the Seas because we wanted to vacation in the Caribbean. Royal Caribbean has now substantially changed the itinerary and replaced the vacation we selected with an itinerary going to Mexico. If I wanted to take a Mexican cruise, I would have booked a Mexican cruise. I completely understand that cruise itineraries sometimes have to change because of weather, emergencies, safety concerns, or unforeseen circumstances. I am not suggesting that a cruise line should never be allowed to change a port. My issue is what happens when the change is so substantial that the vacation being provided is no longer the vacation the customer chose to purchase. I contacted Royal Caribbean and explained that because of the significant itinerary change, we no longer wanted to take this cruise and requested a refund. Their response? No refund. No compensation. They told us we could change to another ship and sailing date, but apparently we are expected to rearrange our schedule and potentially our other travel arrangements because THEY changed the vacation we purchased. Imagine purchasing an airline ticket to New York. The airline later contacts you and says, "We've changed your destination. We're taking you to Los Angeles instead." You tell them, "I don't want to go to Los Angeles. I purchased a ticket to New York, so I'd like my money back." And their response is essentially, "No. We're still taking you somewhere, so we're keeping your money." Would anyone consider that reasonable? That is exactly how this situation feels. What has been most frustrating isn't simply the itinerary change. It is the dismissive way Royal Caribbean has handled it. Their response essentially amounts to: We understand you're disappointed, but we're not refunding you or compensating you. In other words, they can substantially change what you purchased, and if you no longer want what they substituted, that's apparently your problem. After numerous cruises with different companies, this experience has completely changed my opinion of Royal Caribbean. We aren't asking for something unreasonable. We aren't asking for a free cruise. We aren't trying to take the cruise and then demand our money back afterward. We simply do not want the significantly different vacation Royal Caribbean substituted for the one we purchased, and we are asking them to return our money. Unless Royal Caribbean changes its position and provides a reasonable resolution, this will be my first and last cruise booked with them. I would strongly encourage anyone considering Royal Caribbean to understand exactly how the company may handle your reservation if your itinerary is substantially changed after you've paid. Buyer beware: apparently the itinerary you choose when booking may not be the vacation you ultimately receive--and if you don't want the replacement, Royal Caribbean may still keep your money.

    Photos
    Royal Caribbean Cruise Lines - The concierge

    The concierge

    Royal Caribbean Cruise Lines - SailingAway Miami

    SailingAway Miami

    Royal Caribbean Cruise Lines - Promenade

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    Promenade

    Norwegian Cruise Line - Spinaker lounge forward on NCL Sun

    Norwegian Cruise Line

    3.0(133 reviews)
    1.7 mi

    Experienced top tier food & reception. Butler Mini Putt…read moreputt golf, visited eastern Caribbean islands- safe clean nature - sharks, seals, Various restaurants from French To Thai To Mexican. Staff Introductions, Arcade Games from bowling to arcade. Game Shows, Opportunities to increase points

    A Great Cruise With Some Gaps -- But The Haven? Game‑Changer…read more Norwegian Cruise Line delivered a really enjoyable vacation overall, but let's call it like it is: this isn't the most kid‑centric cruise line out there. If you're expecting wall‑to‑wall family programming, this isn't that. That said, the Kids Academy was an absolute hit--the staff was fantastic, the activities kept the little ones happy, and it quickly became the go‑to spot. And the arcade? Total blast. Easily one of the highlights for the kids (and, let's be honest, the adults too). Entertainment-wise, the shows could use a little more spark. Nothing bad, just missing that "wow, we need to see that again" energy. A bit more excitement or variety would go a long way. Now... the part that bumps this from a 3.5 to a solid 4 stars: The Haven. We scored a deal, and if you know, you know. Private restaurant, priority everything, a butler who somehow appears exactly when you need them--it's a different world up there. The Haven experience smooths out every rough edge and turns the whole trip into something special. Overall, Norwegian delivered a great cruise with a few areas that could level up, but thanks to The Haven, it felt like a truly elevated getaway. Would absolutely sail again--especially if another Haven deal pops up. Bon Voyage

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    Norwegian Cruise Line - Good place to catch up on work or relax on NCL Sun

    Good place to catch up on work or relax on NCL Sun

    Norwegian Cruise Line - Haven Penthouse

    Haven Penthouse

    Norwegian Cruise Line - Great leadership team of NCL Spirit. Director of F & B, General manager and Director of housekeeping

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    Great leadership team of NCL Spirit. Director of F & B, General manager and Director of housekeeping

    Norwegian Cruise Line - Christmas ornament gift exchange 2024

    Norwegian Cruise Line

    2.9(37 reviews)
    3.4 mi

    We love NCL and have cruised countless times with them . We just recently took a four day cruise…read moreout of Jacksonville Florida to Great Stirrup Cay and the Bahamas. We were not pleased with our room choice. We had the balcony club balcony suite. The TV was the size of a computer screen, and we had trouble all week with the the door to the balcony, we had to call three times before they finally sent someone to fix it. We also were not impressed with the bathroom. I've never been on an NCL cruise line that had a tub and not a shower and not just any tub but a tub that was extremely high. See picture below as usual. The entertainment was great and the drinks were plentiful and the food was great. We would have to rate this cruise ship the Gem in need of some upgrades. We love NCL and will continue to cruise with them

    Spent a record 10 days at sea on this ship for their inaugural transatlantic cruise that got…read moreextended and changed right at check-in for a different disembarkation date and port. The captain handled it well. The service staff did the best they could, but it was obviously stressful for everyone to make such big changes last minute before sailing. All of our plans still worked out. Overall a fantastic experience on a brand new ship, specially designed for Caribbean or warm weather cruising with extended outdoor deck spaces for lounging and pools on lower decks in addition to upper deck so you can love the shade or the sun depending on the time of day. Fun rides and games great for older kids and adults like the Tee Time Mini Golf, Drop Dry Slide, Twin Racing Aqua Coasters, Glow Court Interactive Games, and an entire arcade with Duck Pin Bowling. Dinner options are spread out across two main dining rooms, a buffet, an Indulge food hall with international cuisine, local pub & cafe, and 6 additional speciality restaurants. Casual clothing is welcome everywhere on ship and all nights. The current cruise director likes to theme nights according to decades, plus a glow party night- main late night activity after main stage performers is dance party with DJ or sitting in a lounge listening to musicians or comedian. Excellent thermal spa worth the extra spend for the trip if you need quiet spaces to escape and relax, but doesn't offer any true hydro-massage, mostly heat therapies and cold contrast therapies.

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    Norwegian Cruise Line - Combination fried rice from Lotus Garden

    Combination fried rice from Lotus Garden

    Norwegian Cruise Line - Rock climbing wall

    Rock climbing wall

    Norwegian Cruise Line - Christmastime 2024

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    Christmastime 2024

    Hold My Luggage - Outdoor kiosk and luggage storage

    Hold My Luggage

    3.0(4 reviews)
    0.6 miDowntown

    Got a few hours before your flight and need a place to store your luggage? You may want to consider…read moreusing Hold My Luggage's luggage concierge where you can book your reservation online or at the kiosk. Located at an outdoor kiosk at the main entrance of Bayside Marketplace, you can conveniently drop your luggage off while you shop, grab something to eat or go on any of the tours within walking distance. It's also a few miles away from the Port of Miami. Being able to walk around Bayside with our luggage was so convenient. It was a good way for us to kill some time after our cruise and before our flight. Pro tip: Ask your Uber or Lyft driver to drop you off at the main entrance of Bayside Marketplace to find Hold My Luggage (across from Starbucks).

    Great place to store luggage. I wasn't sure what to expect because it was my first time in Miami,…read morebut the place was super convenient to get to after my cruise. I needed somewhere to store my luggage before heading out to the airport. It was a little hard to find from the google map, but it's towards the back of the second floor of the marketplace. The storage is actually just a small part of a luggage store that is at the end. The lady that worked there was one of the nicest in the planet it was really reassuring given our anxiety about the safety of the luggage. I think this is the perfect place to leave luggage and it was really inexpensive. I would use it again in a heartbeat.

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    Hold My Luggage - Capacity to hold hundreds of bags every day!

    Capacity to hold hundreds of bags every day!

    Hold My Luggage - Pick up and delivery at PortMiami hotels and the Miami airport

    Pick up and delivery at PortMiami hotels and the Miami airport

    Hold My Luggage - Great Staff

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    Great Staff

    Virgin Voyages - XL Sea Terrace

    Virgin Voyages

    3.5(204 reviews)
    1.3 mi

    I've been on three cruises now, and this was my first time sailing with Virgin Voyages. I won't…read morename the other cruise line, but Virgin absolutely blew it out of the water. We sailed from Miami to Puerto Plata and Bimini, and I was impressed from start to finish. THE FOOD was the biggest surprise. It was genuinely incredible. We tried most of the signature restaurants, with Extra Virgin being a standout. Even The Galley impressed me...ramen, tacos, burgers, sushi, ice cream, bagels, everything felt fresh and elevated, not like a typical cruise buffet. The ship itself was beautiful, modern, and spotless. They were even doing maintenance while in port. The shops, casino, entertainment, and overall vibe were all excellent and very social. The cabins were also amazing. Everything is controlled through a tablet, lighting, temperature, service requests, dining, maintenance...super convenient and modern. Embarkation and disembarkation were shockingly smooth. Getting on took longer than getting off. Disembarkation was especially impressive--we just walked off the ship with no lines or stress. DRINKS: Virgin uses a Bar Tab instead of drink packages. I bought a $350 tab with bonus credit and it lasted about three days of fairly heavy poolside drinking. Cocktails were $11-$16, which felt fair. It also covered non-alcoholic drinks, and I had great coffee and iced lattes every morning. I basically lived by the pool. The bartenders were fantastic, and the pool deck had a great energy all day. Scarlet Night was a highlight, super fun club night, though the DJ definitely needed to read the room a bit better. I also did three spa services (haircut, facial, massage), all excellent. My only complaint is that spa treatments don't include access to the spa facilities unless you pay extra, which feels like it should be included given the price. In Puerto Plata, we did the waterfall excursion, about a 40-minute drive and 45-minute hike, then sliding and jumping into waterfalls. Lunch was included afterward. Definitely worth it if you don't mind a bit of activity. Bimini was beautiful, and I loved that the wristbands worked at the beach club bars. The only downside was timing...the DJ didn't start until 1:30 PM, so we spent hours waiting in the sun and left before it even began. Starting earlier would improve the experience a lot. Overall, Virgin really nails what they're going for: great food, modern ships, fun entertainment, and a social, energetic vibe. A few small tweaks, but nothing that takes away from how much I enjoyed it. I'll absolutely sail with Virgin again.

    I've been on a few cruise lines before and came to the conclusion that cruising just might not be…read moremy thing. But after seeing the ads and reviews for Virgin Voyages, I was intrigued, especially by the adults-only concept, so I decided to try a solo trip. I sailed on the Scarlet Lady for a 5-night cruise out of Miami, with stops in Key West and Bimini. Pros: - Virgin really puts thought into the solo traveler experience. I received a welcome note in my cabin with details about a solo meetup on day one, which made it easy to connect with other travelers and dedicated crew members. - Black Friday deals made it possible to book without paying a double occupancy supplement, which is a huge win for solo trips. - The option to bid for a cabin upgrade was a nice perk for securing more space and a better location. - Dining reservations for the more popular restaurants can be secured once you board. If you miss out initially, you can still join a waitlist directly at the restaurant. - Being able to go straight to your cabin upon boarding was super convenient, and my luggage arrived within a hour. - The sail away party, complete with unlimited champagne and high-energy music, really set the tone for the trip. - The food options were a highlight. Between the rotating ice cream shop, late-night pizza spot, Opa Hour tapas, and The Galley (the avocado toast and desserts had a serious hold on me), there was always something good to eat. - The PJ party was a whole vibe. The DJ kept the energy up with a diverse playlist that had everyone engaged. - The balcony hammock in the cabin is elite. It's the perfect spot to unwind, and a nap is almost guaranteed. Cons: - The pools are on the smaller side and not very deep. - The music playlist can feel repetitive at times. I noticed the same songs playing in the same order two nights in a row. - The complimentary Wi-Fi is inconsistent. It worked fine for scrolling, but streaming apps like Spotify were a struggle. - While most of the staff were great, a few interactions felt less than welcoming, which stood out. - The beach club in Bimini was overcrowded. By the time I arrived around noon, finding a lounge chair was a challenge. Overall, there are clearly more pros than cons when it comes to sailing with Virgin. While I'm still not fully sold on cruising as a whole, this experience definitely shifted my perspective. I'm already considering another Virgin trip; it just might be the one that converts me.

    Photos
    Virgin Voyages - Valiant Lady Extra Virgin dessert

    Valiant Lady Extra Virgin dessert

    Virgin Voyages - Valiant Lady Extra Virgin

    Valiant Lady Extra Virgin

    Virgin Voyages - Daily refreshment of water  With the cutest octopus for sale, of course.

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    Daily refreshment of water With the cutest octopus for sale, of course.

    Carnival Celebration - Peace Out for a week~

    Carnival Celebration

    3.4(27 reviews)
    1.6 mi

    Sailed on Carnival Celebration for the first time from February 21-March 1st, 2026. The ship itself…read moreis very new, well kept and has multiple restaurants and attractions for everyone. The restaurants that were unique to this ship compared to the last one I was on were the " Chi-Bang", Cucina del Capitano, Teppanyaki and the steakhouse. I also really enjoyed the pizza from the " pizzeria del capitano" as it was very thin and had fresh ingredients! We did eat at the " cucina del capitano" one night for free, but it wasn't anything special, so I wouldn't go again for $8 per person. The rest of the cruise food was the average meals that you get on all ships--- a bit on the heavier side and tough on my digestive system, but it was nice to have the opportunity to skip the seated dinners to eat a quick salad at the buffet or have other lighter meal. In regards to the layout of this ship, I felt that it was a bit confusing and I definitely missed having the central atrium that was present in all other ships. However, we were fortunate enough to have a room in floor 16 so we could be close to the Lido and serenity. Speaking of serenity--- on previous ships, this was on the back of the boat and thus made for a less windy experience, whereas this time it was located on the front of the boat and you were lucky if your food or towels didn't blow away. My other critique of Celebration is that many attractions required an additional cost--- if you're going to advertise a " roller coaster at sea!" , then you shouldn't be charging guests an additional $15 per person to ride it ONCE. Our local 6 Flags has better deals than that. Furthermore due to the high winds and chilly temperatures during our cruise, the " Bolt" rollercoaster was closed more often than it was open. As a result, when we tried to book a ride, they were all sold out. The ropes course and the water slides are free, thankfully, but one of the slides was broken during our trip, so that was a bummer. In regards to the shows and entertainment on this ship, Carnival Celebration blew all the other ships out of the water ( pun intended). Color my world, We Are One, Noche Cubana, and the circus show were absolutely AMAZING. I felt like I was watching some " cirque du Soleil" shows on the cruise ship, and was very impressed! As usual, their Punchliner comedy shows were also hilarious, and they were always a great end to the evening. Overall, due to the greediness of the owners of the ship in making us pay extra for random unnecessary things, I give the ship a 4/5. That rating also includes the fact that, despite advertising " Celebration Key" as a Carnival owner island, all the activities one would want to partake in cost money. I wish cruise ships would stop getting greedy and instead focus on keeping their customers happy by avoiding extra unnecessary charges.

    Overall the seven day cruise was fun and relaxing. What I like about this Carnival cruise was the…read moreparty atmosphere and the variety of food options that we enjoyed without additional costs. The suite life was definitely not as great as Royal Caribbean! The things that we like were the spa shower, the Loft deck (for suite guests use only) and the complimentary bottle of wine. The best perk for booking a suite was the nice size of the room. Unlike Royal Caribbean there was no suite lounge or daily reception. No concierge for booking spa treatments, fine dining etc! There was no coffee available in the suite. There were no treats left by the room attendant. There is reserved seating at all events on Royal not Carnival. Carnival only allowed one meal on their private island Celebration Key (after that you have to pay) Royal provides an endless buffet. There was no private area for suite guests like on Royal Caribbean's private island. The thing I disliked the most about this Carnival cruise was the presence of so much security they were three or four deep everywhere on the ship. In the Limelight club the DJ stopped the music, the lights were turned on and security addressed cruisers with drinks in there hands and no shoes on the dance floor (this happened 4 times while we were there during which the DJ scorned the crowd) It was so tacky. Didn't go back there again. We ate most nights at the Lido Marketplace ( buffet). I like having choices and the food was generally good with the exception of the chicken three times we found it undercooked. The ChiBang restaurant was underwhelming. The appetizers were good the dinner entrees so much. Guys burger joint was delicious just a little salty. The coffee offered in the Lido Marketplace was weak. We had to buy coffee everyday to get a decent cup. The cruise staff were really friendly. The New Year's Eve event was okay. (I like the two Royal Caribbean new years cruises better.) We skipped visiting St. John and Amber Cove ports opting to enjoy the quiet boat instead. Disembarking the boat was quick and easy because we got to the staging area very early and carried our own luggage. Though the walk pushing my luggage back to the car was no fun.

    Photos
    Carnival Celebration - Mom during Cruise Elegant Night

    Mom during Cruise Elegant Night

    Carnival Celebration - Me and the Family during Cruise Elegant Night

    Me and the Family during Cruise Elegant Night

    Carnival Celebration - Always hilarious

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    Always hilarious

    Royal Caribbean - Icon of The Seas - Bed is so comfortable!

    Royal Caribbean - Icon of The Seas

    4.1(37 reviews)
    2.2 mi

    This is a must experience ship for first time cruisers to the very experienced cruisers. I really…read morecouldn't say enough good things about this ship. I was concerned about the ship capacity at 7,600 passengers being so crowded that I would be able to get around easily or even find a nice place to relax on the sun decks. This was not the case at all. We were at capacity on our cruise and there was always a lounge chair open and open table in the windjammer buffet area. I will say there are times during the day if your looking for shady place to relax can occasionally be difficult, but still rare. There was so much going on entertainment wise that we didn't even get to do it all. I tend to be a person that likes to pack in as much as I can on vacation and on past cruises got bored because there wasn't enough to do. This was never the case on this ship. If anything I was wishing for more time to find more fun. I am an early riser and usually started my day around 6:30 am and shut it down around midnight, so I really did try to maximize the experience. I would 100% cruise on this ship a dozen more times and would highly recommend it. I had a couple of cons though. First the advertised sofa bed for cabins with 3 people is not a bed. It is just a sofa that they put sheets on. I was pretty upset when I found out my 21 year old son had to sleep on a couch for a week. Second, 3 of the water slides were out of service for the entire cruise. Kinda disappointing since it's one of the most impressive features of the ship.

    Wow! What a ship! I…read morehave been on prior cruises with Royal Caribbean and Icon is the biggest one I have been on so far. Our family of four was blessed and fortunate to have the opportunity to be able to experience the ship. We departed Miami, had two days at sea, with port days at Costa Maya, Honduras, and Cozumel. It was a fantastic week sailing in paradise! It was quick to get on since we went a couple hours after it first opened to the guests. We were able to leave our luggage to be brought to our room before going through the terminal. The staff practiced safety and made sure the passengers got through the check-in process quickly. When we walked in, we were amazed on how big it actually is. Seeing pictures and watching videos prior to going on board doesn't do justice like being there in person. The ship is absolutely stunning and we received phnemonal service throughout the entire journey by all the staff members. The junior suite we stayed in was kept clean and the beds were made neat when we were out of the room for a few hours at a time. The stateroom attendant greeted us daily and we had a good amount of space for each of us. The extra storage in the closet made a huge difference. The bathroom was nice with a shower and tub combination along with a vanity with drawers and shelves for items. It was so nice not to have water flowing from the shower since it happens in an outside cabin with a smaller bathroom. There was plenty to eat and drink on board. Calories do not count! There was an endless buffet at the Windjammer Cafe that we stuffed our faces at most of the time. We ate in the main dining room, Coastal Kitchen, and had room service a couple of times to the room. The Grove, which is only available to suite guests, was lovely. It had bites and drinks for us to enjoy at certain times along with a pool and a hot tub with less people. If you are able to afford a suite, I highly recommend it since it was more private and the staff members were really accommodating. There is a "compass" for each day of the itinerary, which lists the schedule of activities and times of restaurants will be open. We could play at the casino, eat, go swimming in one of the pools, watch a show, drink, play bingo, eat again, explore the ship, duck hunting, shop until you drop, and other countless things to enjoy while you're on board. We chose to bring our luggage with us for the early departure since we didn't want to have to wait to be called by number on the last morning of the trip. The staff members were extremely helpful with the questions we had and guided us to where we needed to go if we were lost. A cruise ship is one of the best vacations you can go on with the transportation, room, food, and entertainment included in the price. It's cost effective and the things you have pay for is the additional services they offer, such as the spa, adult beverages, photography, specialty restaurants, shops, and excursions. Loyal to Royal!

    Photos
    Royal Caribbean - Icon of The Seas - Guest Services Desks

    Guest Services Desks

    Royal Caribbean - Icon of The Seas - Coastal Kitchen.

    Coastal Kitchen.

    Royal Caribbean - Icon of The Seas - Maintenance in our room. They offerred us ear plugs when they couldn't fix.

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    Maintenance in our room. They offerred us ear plugs when they couldn't fix.

    Brickell Travel Management - travelservices - Updated September 2026

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