Experienced top tier food & reception. Butler Mini Putt putt golf, visited eastern Caribbean islands- safe clean nature - sharks, seals, Various restaurants from French To Thai To Mexican. Staff Introductions, Arcade Games from bowling to arcade. Game Shows, Opportunities to increase points read more

Extremely disappointed with Norwegian Cruise Line--not only because of what happened onboard, but because of how difficult NCL makes it to report serious employee misconduct. The employee involved was Duvan Felipe Beltran Acevedo, Cruise Consultant in NCL's Sales Department. I was onboard as his guest. After Guest Services replaced my malfunctioning room key and specifically told me Duvan's card was still valid, I later came downstairs to let him into the room when he said he was locked out. After I let him in, he deliberately locked me out with my belongings inside. Security had to restore my access. He then locked me out a SECOND time, requiring another security call and roughly another 30-minute wait. While I was gathering my belongings to leave, he threatened to throw them into the hallway if I didn't turn the lights off. I felt unsafe enough that I stayed in a public area until disembarkation. Separately, on August 30, he used my card for a $42 transaction I did not authorize. I disputed it with Guest Services, yet I was still charged. Now I'm trying to formally escalate this and NCL does not provide an easily accessible HR phone number for guests to speak with someone about employee misconduct. Their online Guest Experience form also would not successfully submit my complaint. For a company this large, there should be a functioning, direct way to report serious safety concerns involving employees. I expect NCL to investigate Duvan Felipe Beltran Acevedo, review the security reports, surveillance, room-access records and unauthorized transaction, and provide me with a case number confirming this has actually been escalated. read more

A Great Cruise With Some Gaps -- But The Haven? Game‑Changer Norwegian Cruise Line delivered a really enjoyable vacation overall, but let's call it like it is: this isn't the most kid‑centric cruise line out there. If you're expecting wall‑to‑wall family programming, this isn't that. That said, the Kids Academy was an absolute hit--the staff was fantastic, the activities kept the little ones happy, and it quickly became the go‑to spot. And the arcade? Total blast. Easily one of the highlights for the kids (and, let's be honest, the adults too). Entertainment-wise, the shows could use a little more spark. Nothing bad, just missing that "wow, we need to see that again" energy. A bit more excitement or variety would go a long way. Now... the part that bumps this from a 3.5 to a solid 4 stars: The Haven. We scored a deal, and if you know, you know. Private restaurant, priority everything, a butler who somehow appears exactly when you need them--it's a different world up there. The Haven experience smooths out every rough edge and turns the whole trip into something special. Overall, Norwegian delivered a great cruise with a few areas that could level up, but thanks to The Haven, it felt like a truly elevated getaway. Would absolutely sail again--especially if another Haven deal pops up. Bon Voyage read more

We are spending Spring break with some of our kids and grandkids this year on the NCL Aqua (party of 8). We have three different categories of rooms, including one in the Haven, a family balcony cabin and a regular balcony cabin. The Haven cabin is gorgeous, super comfortable bed and we have plenty of storage. We have a butler and a concierge team and they are taking great care of us. We love our nespresso machine as well for our morning routine. The Haven restaurant is nice as well, MUCH quieter than anywhere else on the ship. The Haven Bar is also a quiet retreat in the evening. The bartender's know our names and are phenomenal at what they do. We've been to several specialty restaurants so far and Sukothai's red chicken curry has the 'win' as well as the Sole from Palomar. Don't miss these. The Starbucks on the 7th floor is a hopping place and we've enjoyed a taste of home daily. There is SO much to do- between the pools; the aqua coaster, activity center with mini golf and such, the kids are happy. read more

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Another nice specialty dining experience at the sushi restaurant. Before we leave the ship, we celebrated another sushi dinner. As usual it was fresh and delicious. Staff were good, atmosphere nice and fine last experience. Say goodbye to the sushi restaurant for now. Tonight we had veggie egg rolls, bluefish and fruit plate. Unfortunately, it was not up to snuff. Other meals have been better. We will be disembarking the ship tomorrow. read more

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Norwegian Cruise Line is my go to cruise line for vacation. Having gone on a couple of them and never having any problems is something that is very shocking to me because how many things could go wrong. I love their building in the port of Miami, it is very clean and nicely laid out with there being many many seats here so I don't have to fight or hunt for any seats while I am waiting to board the ship. Staff is very nice and the security is very quick with checking bags and getting you checked in for the cruise. The couple ships that I have been on have been very clean and have some of the friendliest staff that I have ever met in the travel business. I will say there have been a couple times there was a difficulty in understanding a bartender here and there but that isn't anything to get upset about on my end. The shows and entertainment they have to offer on their ships is always wonderful and being able to just relax and not deal with screaming crowds is also a huge win in my opinion. My only complaint about NCL is that their elevator situation is always tough because they are rather slow on both of the ships I have been on, but that isn't something they can do anything about! read more

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I have traveled with Norwegian a bunch of times, more than any other cruise line. My first time with Norwegian was to the Bahamas and sailed from NYC to Orlando, FL, Nassau, Bahamas, and back to NYC on the Breakaway. It was a one week trip with my husband (when we were first dating to see how we traveled together). I had food poisoning the first four days of our trip. The ship itself was nice and we enjoyed our aft-balcony so much that that was the only way we'd ever book a cabin again, especially because we were treated to the cabin with a butler. Despite the food poisoning, we had a lot of fun and enjoyed our trip. We were bummed that they skipped their island for an extra evening in Nassau. Second time with Norwegian was through Australia and New Zealand for two weeks on the Jewel. This was one of the best trips we've ever had and everything was planned out perfectly. We were able to visit every port on the itinerary and everything ran smoothly. It was this trip that made us love NCL. Third time with NCL was on the Dawn for a two weeks sailing on the west coast of Africa, starting in Cape Town, South Africa and ending in Barcelona, Spain. This was the trip that made us realize we will no longer be sailing with NCL (and if we do, it's because of a really good deal). This itinerary was originally phenomenal, but after purchasing our cabin, they cancelled 2 ports (including Morocco which was a main reason we booked this ship). While on the cruise, they skipped another port. Dawn was going to be on drydock for refurbishing after this itinerary and you could tell that everything was just pure lazy. 2 nights of entertainment on a 2 week cruise, out of so many types of food and beverages, and at one point, our cleaning guy left broken glass on our bed. This trip was particularly stressful because my husband became very ill on this trip and we ended up using the infirmary for a good week, including going to the hospital in Namibia. The medical staff are truly amazing on NCL, albeit, expensive no doubt. Dawn is a horrible ship that needs to retire. Our cabinet doors were hanging down, holes in the curtains, and the ship in general was just in poor shape. The food was mediocre except for the restaurants you pay extra for. Overall, NCL has gone down hill terribly. Pre-COVID, NCL was fantastic! But now, they've cut corners. I prefer Princess, now. read more

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We are loyal to NCL and working toward gold level for more perks. The crew we find so eager to please and the food is always good. Service is excellent. Our destinations from Miami on the NCL Jewel was Cayman, Panama Canal, Costa Rica, Cozumel. Each with some great excursion options. Mixed crowd and ages from all over the world due to these destinations. Our highlight was seeing in person while being narrated through the locks on the Panama Canal. Enjoy! read more

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Top tier sailing options! I've sailed with NCL a few times, and swear by them! I've never had a problem with the rooms being dirty or any issues in general with my sailing experience! I've sailed out of Orlando and Miami on separate occasions on different boats and always had a good time! read more

We have been on several different cruise lines. Honestly, I don't have a favorite. There are things I like best about each one I've cruised with. And I like all of them. But my experiences with NCL have been positive. I'm already scheduled to cruise with them again, so I clearly must be pretty pleased with them! read more

Best staff . Great massage , pedicure and highlights done amazingly and spa 10/10 . Plus the private island at great stirrup cay is the best kept secret to best drinks of my life . read more

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This was our second cruise, but the first with Norwegian Cruise Line.There were several things that we liked, however, there were things that left us with questions and frustration. When we booked our cruise then we did so with the understanding that Spice H20 an adults only area would be opened.While it was in fact 'open', there wasn't any H20 to be found in the hot tub... This was part of the reasoning we booked this particular ship, The Encore. The onboard show, The Choir of Man, was excellent! So much so that we saw it twice. A very interactive show that was different each night. The elevators are small and solid whereas our last cruise had glass elevators that made it seem not so claustrophobic... Food was good most of the time. I loved that we ate dinner whenever we liked and didn't need a reservation. read more

Norwegian Cruise Line - One of the many game shows on the cruise and a yummy Bushwacker to drink. - Travel Services Near Me

We love NCL very much. This was our first time floatin' out of Florida, and we truly had such a nice time. The food is excellent, the staff is super friendly, and we be overall accommodations are top-notch. read more

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I've completed 57 cruises over 20 years and now my favorite by far is Norwegian Cruise Lines. NCL has an unbeatable Premium Plus beverage package that includes unlimited Starbucks coffee, energy drinks, fresh squeezed juices, premium top shelf wines and spirits and much more. The dining is also hard to beat with the larger ships having about 10 specialty dining restaurants including seafood, steakhouse, sushi, italian, french, and more. Most of all I like the NCL welcome back spirit where bartenders and other crew remember you from months to possibly years ago sailing with them. The crew goes above and beyond with programs like dinner with the officers and my vacation hero cards that help reinforce the outstanding service. I did seven cruises last year and six of them were with norwegian. Strongly recommended! read more

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We booked a NCL Cruise to the Virgin Islands. We got the 'Free at Sea'* deal and prepaid gratuities and transport from the airport. Julie was a big help. We arrived at the 'dock'. Bus driver unloads bags and gives us (mostly) clear directions. We hand off our bags and the guy says 'and you should tip me and my guys' . We had $2. Our luggage artived but was VERY scratched up. Was it because we didn't tip much ? I don't know. But either way , (Failure 1).On the boat we go book reservations ( failure#2) we were unable to book prior to boarding. VERY VERY long lines -too many people not enough slots! Booked steak house for 8:45PM‍ Our cabin is nice ,BUT ( failure #3a) my bathroom drawer was not cleaned and had old toothbrush in it (16110). I handled it myself. Which is good because our room Stewart rarely shows up even when we pushed the call button. Also, no towel animals. (Failure 3b). Dinners, breakfasts and lunches are good-not great , but they work hard to accommodate (gluten free-allergy) . Second day go to Starbucks -NOT included in the 'free at sea-unlimited bar'- upgrade to FASPlus required $400 (Failure #5). Told barista cancel $7.50 drink. Go to pool area.Go to grab us water (Failure#6) Bottled water is also only available on upgrade.$4.50 a BOTTLE! Now I'm a bit frustrated . Only to find out my 'free at sea ' WiFi is 150 min. You have to log out to stop the timer. (Failure #7) we ended up buying the $140 internet package. First excursion was good. ONE OF THE GUIDES told us where to go to get our excursion because no signs. Luis did a good job. The tour took us to a coffee and chocolate store on umbrella lane. VERY pricey coffee. Pink Lady Walk then rum museum. The cigar museum was the high point of the 'museums' . Interesting ,not overpriced , good quality. Jewelry store we shopped at gave preferential treatment to Spanish speakers.Lunch was NOT provided. beach had a fairly decent restaurant . MANY vendors to buy lanmar and 'tree sap' from with better prices.St Thomas-excursion cancelled .Book different excursion- gondola ride. Get off ship and head out. We finally see signs and head over. We see pricing. We paid $49 A PIECE on ship. Once up, once down. Price at location? $29 once up and once down. Why did the ship rip us off? (Failure #8 )I'll ask about it.The top was beautiful.Had banana daiquiris and pain killers.( Have the painkiller!) Had a 20% service charge that is NOT a tip for your server. So be aware. Went to 'GUEST SERVICES' they basically passed the buck. Lots of 'we understand how you feel' nonsense. Then said go to 'shore excursions' desk that coincidentally opens tomorrow . I think they hope I'll forget. I'll get back to that later. Cagney Steak House for dinner. Our free upgrade-one that only had availability at 8:45pm. Our waiter ( Adrian) was great. Very personable and funny.(Failure #9 & 10) we ordered starters...shrimp cocktail (great), wedge salad(fine) , lobster bisque (burnt taste). Then our meal... rib eye medium rare with mushrooms and creamed spinach. I ordered the baked potato( came plain- not butter or sour cream at all. Thankfully had some left from my bread). Broccoli (also nothing with it. But that was fine) then a filet -well done but said they were welcome to butterfly it. This chef was NOT competent. It came pink thru out. sent back. It came out burnt. Adrian apologized but NO MANAGER ever came to our table. Dessert was apple pie and a creme brûlée . The pie was decent. The crème brûlée was disgusting. Tour in Tortola BVI. 'Best of Tortola' . Had to sign a waiver. Open air truck that packed 5 to a seat( 4 would have been comfortable) . hills with amazing views. Then Moose Beach (Long Ban Beef Island BVI) . Pretty beach BUT a seat is $10 and umbrellas $5 . bring cash. Also, they give you a free ticket for water but the bottles are 'recycled' and refilled- no seal. Bathrooms, As well as beach made food and drinks. Finally got back with excursions. Wow. They did not care. She said it was to make a profit and it's the team in Miami that does it. No concern. No apology. Just a 'too bad' it's the Miami office thing. She seemed bored and unhappy. Actually very few crew members seem happy .(EPIC FAILURE). We have heard several guests commenting on the unhappiness of the crew. Starbucks charge removed a day later after contacting customer service. Elton John on night one was full. Great Stirup Cay is a work in progress . You had to tender to get to shore. Ship is never cool. AC in room has no temperature .. just cool. It is NOT. Levators are worse. Los Labos for dinner. Slow to open but that has been the norm. They had to work out my meal but the food was good. Elton was done well. Getting off the ship was the most organized that NCL has been . Transport back to airport went well In conclusion, Royal will get our business from now on. read more

First ever cruise, get email from NCL three weeks before cruise that our 4pm embarkation out of Miami has been changed to 3am next day! Yes that's THREE A.M., when I called them manager told me nothing could be done besides she tries to tell me a 3am embark time was a good thing. We get to look at tall buildings of Miami from cruise ship. She actually said that, oh great instead of nice sunset while we celebrate cruise away party we get to stare at Miami skyline for eleven hours. This part of cruise being taken away from us and we should be happy about it. What's even more upsetting than this change is the dismissive attitude of this customer service supervisor. She made no attempt to solve or even be understanding of situation. Entire cruise getting off to bad start and she wasn't least bit understanding. Suffice to say NCL better come up with something to salvage this situation or our first cruise with them will be our last read more

I had the best cruise experience on the Norwegian Pearl. The ship was immaculate, the food was delicious and the entertainment was superb! Embarkation and disembarkation was seamless. The entire staff was pleasant. I'm looking forward to booking another NCL cruise soon. read more

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On vacation, enjoying our moments away from reality. I always loved Norwegian Cruise Line and Norwegian Encore is one of their largest ship. It was luxury and huge despite our small inside cabin. There were 3 main dining room to choose from every day, breakfast, lunch and dinner. Food was like fine dining. They serve you like you're royalty . When their main dining rooms are closed we have the buffet, called Garden Cafe. Dining with a view. Ocean view. During peak hours finding a table could be challenging but if you're patience other people will leave and you can have that table and ask the attendant to clean. We had fresh made to order omelette, cold cereal, warm oatmeal, croissant, melons, bacons & sausages, you name it, they likely have it. One evening they even had oxtail stew which was my favorite. I overate that evening haha. Plenty of activities to help you burn off those calories from morning yoga to running tracks to mini nightclub, Social club to broadway shows and comedy. For down time and relaxations there's several pools, jacuzzi and my fav, the Observation lounge. I can hang out there all day and sip hot tea. They even have light snacks and a nice bar if you prefer a mai tai. We did have to wait about 1.5 hr before we were allowed on the ship when boarding. The last day, we packed and had breakfast and hung out at the lounge a bit before getting off about 10am eventho ship arrived to port at 7am. The traffic and crowd was a bit crazy as we were leaving the port area but if you sit tight and not in a hurry to catch your flight, Uber/Lyft went from $50 to $20 just because we waited 2 hours later when most of the crowd was gone. There's a small area you can spread your towel to sit or sit on the curbs or wherever it's safe. Weather was perfect 80 degrees with a slight breeze in early December. A few things they can improve is that the jacuzzi temperature was not warm enough. It was lukewarm. They should hire at least 2 DJ as I saw only 1 and he seem to play the same list of songs. More group activities and line dancing in pool deck both during day time and evening please and less children on the stage. I was really looking forward to the Glow aka white party but little kids were on the stage all night and the emcee left the stage shortly so people were just standing around wondering what they should do, looking a bit bored and lost. Perhaps a competition or prizes for best dress or dance moves? Our guest room attendant, Richard was amazing and attentive. We were in room 11-401. Thank you Richard for cleaning our room and making our bed. All the staffs in the buffet were fantastic and so friendly despite a pile of dirty dishes in their arms. You guys are amazing! Thank you Just a note about excursions. We did the panoramic overlook at St Thomas and quite disappointed. First the shuttles were late and this was a 3 hrs excursion. The overlook area was next to a gift shop and it was very crowded. The staffs in the gift shop was not friendly. We barely had enough time to take photos with people in the background, purchase their famous banana daiquiri and a couple t-shirts. On the way back the driver stopped at another local street vendors selling more souvenirs where I bought a baseball cap and then he dropped us off at the mall area instead of near the pier so we had a long walk back. Another scheme to get us to buy more souvenirs? Hmmm... We had a wonderful day at Tortola with our Long Bay Beach excursion but we only had 2 hrs and paid $69 pp. There was no snacks or lunch provided, only a bottle of water. The local vendors tried to get us to pay $25 for lounge chairs but we politely declined. I see no reason to pay for lounge chairs for only 2 hrs. Instead we spread out our towels on the sand and enjoyed the warm clear water and some sunshine. It was lovely. Our ship had to leave at noon and we just got there at 7am. If only they could stay until 5-6pm and our excursion last until 3-4pm would've been nice. Our first port was at Puerta Plata but we didn't even leave the port vacinity since it's not a walkable distance and taxi were $100 round trip. No thanks. We stayed in the cruise provided pool area and it's free. They had nice pool area with DJ playing energetic music and a lazy river, all free! Thank you Norwegian. Last thing, our package came with 150 WiFi minutes but at midnight on the last day it was automatically turned off by the ship and I still had plenty of minutes to use. It was disappointing since I couldn't log into any social media, text my friends and family or check other things. We had to wait until we were off the ship. Something to prepare for. We had a great time otherwise and a slight sunburn haha. We will be back someday read more

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Best trip so far, and I have done 6. The food was great, had a room upgrade. Its the "suite life" from now on. Bathtoom had fully stocked toiletries. Good to know lol. Bars served whatever you liked. Nothing like a friendly bartender. Ports of call were Ravenna, Italy, Croatia (where Games of Thrones was filmed), Istanbul, Turkey, Santorini, Mykenos and Athens. Love their customer service and wide variety of food offerings. Ship was the Viva which has a 3 story water slide and go karts!!. Travel on and make memories. Eat well and enjoy read more

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I will only use NCL. Been on 4 now, planning many more! Get the best bang for your back. The drink package is the best around, the boats are great and still making new ones. Service is incredible and so much to do on the boats, will never be board. Plus the locations of the ports and great. They're the best! read more

We have taken several cruises on Norwegian in the past in Europe. This was the reason for using again and on the Prima Haven. Very disappointed on this 11-night cruise. The Haven was very nice, and we had an amazing room steward. We are still not sure what the Butler was there for as she didn't add any value. The restaurant in the Haven was great. The staff was amazing, and the food was good. The issue is the menu was the same every day. No changes in breakfast, lunch or dinner. The Prima is a beautiful ship but was lack luster in the staff (outside the Haven), the entertainment was second rate, and the tours were not as per the descriptions. Perfect example was the "windmill" and Delft. We stopped by one windmill for 5 minutes. Was not worth the amount of money for what we received vs what we signed up for. As mentioned, Irene our room steward went above and beyond. Michael and the Haven bar staff were amazing as well. All of them knew everyone's names and what they like to drink. The highlight was seeing the Northern lights. Definitely not in the same class as Celebrity Retreat class. read more

Norwegian Cruise Line - Northern Lights - Travel Services Near Me

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This is my review for Norwegian Cruise line, and it is the same for Norwegian Cruise Encore. I recently took this 7-day cruise for my birthday and had a really good time. The food was always the hightlight of each day as the offerings in the buffet for breakfast were always good and the dinners were truly magnificent. The service at the main Manhattan Room (dining room) could have been better. Some of the servers seemed annoyed and tired by the time we got to eat. Other than that, the kitchens are pumping out amazing food every night. The unlimited drink package which was included in our ticket made things a breeze and as a group, we truly took advantage of it. There are many bars throughout the ship and some are specialty bars like the Mojito one and the Whiskey one. The regular package includes the brands you are used to like Tito's vodka, Belveder, Jameson, etc. There is another drink package with top shelf alcohol. Entertainment wise our group always found something to do. The Choir of Man musical was highly entertaining but my favorite was The Beatles show. It was like listening to The Beatles Greatest Hits album live. The stops on our cruise were Puerto Plata, St. Thomas, Tortola, and Grand Stirrup Cay. Our favorite by far was Grand Stirupp Cay, especially since we rented a villa at Silver Cove Lagoon Villas. It was nice to unwind on that last stop and enjoyed the most beautiful water and relaxation. I truly enjoyed this cruise and wouldn't mind doing it over. read more

Really nice ship, wonderful service staff and food wasn't too bad. Enjoyed the cruise and this ship was made just for our Maxwell Urban Suite cruise theme read more

Norwegian Cruise Line - The Burton's - Travel Services Near Me

I had a bad experience they treated me unfairly was rude and disrespectful. They labeled me as a bad person and was not able to enjoy my family cruise. I will never book with them again and my family of 44 ppl will book else where after this issue! read more

Just got back from a four-day cruise aboard the Sky. I wrote a separate review for the ship itself but wanted to give everyone a rundown on things to do at these ports. Grand Bahama Island/Freeport -Do yourself a favor and book an excursion at this port. There is nothing in walking distance except for the small tourist area when you first get off the ship. Don't get me wrong there are restaurants to eat at and a few vendors (conch salad stand was AMAZING). But if you want to get a great experience you need to take a taxi and leave that area. - A few days before the trip I searched online for day passes to resorts. I found an inexpensive day pass to the Grand Lucayan Beach resort. We took a $10 per person taxi (round trip!) to the resort. It was only about 20 minutes away and was absolutely gorgeous! -Only go in the designated Taxis! There were a few random people trying to get us to go with them in their cars on the way back but we just ignored them and walked away to our meeting point. Nassau The United States issued a travel warning for Nassau a few days before our cruise. We were nervous about leaving the tourist area. We did take a short 10 to 15 minute walk to the Hilton hotel. But that's about as far as we went. We remained around the straw market and surrounding stores for the rest of the day. You really have to watch yourself in these areas. Others from the ship went to Atlantis on the excursion. They raved about it and I think I will check that out next time I'm in Nassau. Great Stirrup Cay This private beach is very beautiful. You'll have to take the tender to it however, so this island stop is weather depending. We got very lucky because the winds were high the night before we stopped here. We weren't sure if we would make it, but we did. They have a small cash only straw market on the island. The rest of the vendors are all from Norwegian. You can use your state room card to swipe and pay later. We stayed on the beach and relaxed all day. I rented a snorkel and swim out to the rocks and saw many colorful fish and even a stingray! That was the highlight of the trip. There are free drinks and free food on this island as well. I'll things considered we had a great time. It was a fun getaway and to me the perfect cruise length. read more

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I would give a zero star review if I could. My biggest complaint. HORRIFIC CUSTOMER SERVICE. First we booked a family vacation consisting of 6 people back in 2019 due to sail in 2020. Many friends and family members had purchased us gift cards as Christmas gifts. Due to Covid-19 our trip was cancelled. We rebooked in 2021 still during Covid for December of 2022 aboard the brand new NCL Prima. Because we did not use the gift card within 12 months we had a $50 gift card completely depleted, a $100 gift card with $36 and a $250 gift card with only $181 due to a $3.00/month fee. When you call the customer service number on the card to dispute transactions it hangs up on you. When you call customer service or visit the guest relations desk, their response is you have to call the number on the back of the card. Even after you just told them and called in front of them to prove, it hangs up on you. THEY STILL WILL DO NOTHING!! 2nd issue. We booked on Prima a party of 8. People sharing the same cabin on completely different flights. You may say, okay well no big deal. However, our cruise is was booked out of Miami with only 1 person of 8 scheduled to fly to Miami. The rest, FT Lauderdale about 40 minute away and flights 12 hours apart. Again, nothing done by NCL. Not even a courtesy phone call back. We spent an additional $1400 in airfare to fly together. Lastly, for my 10 year wedding anniversary I put in a bid for an upgrade. An offer of over $1600. I am sitting onboard and it still shows pending. I went to the "Guest Services" desk only to be told "oh, you would only be notified if you received it, not if you didn't". Again, just the icing on the cake to absolutely horrific customer service. Please please please do yourself a favor and book Royal Caribbean, Celebrity or Princess. read more

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Harassed and threatened by staff, SA by married man, who brought his wife on cruise, told not to complain, or I would be kicked off at my own expense. Asked for a refund for next cruise that starts in nine days, told to hire a lawyer. Terrifying experience. read more

There's little NCL won't say or do to get you to sign up. That includes offering deals that are impossible to value, as pricing is as slippery as it gets. You never know what anything costs standard. To complicate matters further, speak to three different agents and get three different answers. As a result, this company will "nickel and dime" you to death. Charges appear out of nowhere and no one seems to be responsible. Getting anyone to explain/resolve issues is like finding Atlantis. Guest Services on board is a hole. Honestly, ,this is the dirtiest company I have ever dealt with. Watching them take advantage of workers from other countries with low wages and long stints at sea, away from their families also disgusted me. I spoke with several employees on board who while grateful for employment were well aware of the NCL scam. Look no further than their new dock in Ketchikan, AK, for which they made a deal with the local billionaire. I'm sorry to write that this entire company, from top to bottom, should be investigated, but rest assured: I'll never board an NCL ship again. Lesson learned. read more

Norwegian Cruise Line - Seward, AK to Vancouver, BC. - Travel Services Near Me

First timer on this cruise line and definitely the last. In an era where the cruise line industry is rebuilding from Covid, Norwegian has no customer service. They made a mistake on our airline tickets and between giving me incorrect information and not willing to do the least to help resolve the issue, they have shown they could care less after they've taken your money. Not how you would want to start a vacation. Hope the experience onboard is better, but I'll keep my expectations low. read more

Worst food and service in the cruise industry. We had 24 cabins and every one thought it was a bad experience.

This was my first trip with Norwegian Sky, it's one of their smaller cruise ships. I really did not know what to expect so I kept my expectations really low for this trip so that way I would not be disappointed. We checked in as early as possible before 12:00p to get our trip started and so did a lot of other people. Check in consist of showing ur passport, taking a photo and setting up an account with your credit card. Then you are given your room key which is also your ID card for the whole trip. Best part no one else can use your card because every time they swipe ID card your picture shows up. Have to use this ID to exit at every port and entry back on plus a driver's license. Once we got aboard we sort of looked around to see what was being offered. Like making reservations for dinner (optional), photo opt, art auctions, etc. Then we went to our assigned cabin. I absolutely loved the room. It was on the 10th floor close to everything. Food and couple of bars, pools and hot tubs was on the 11th floor (already a good start). Our cabin had a King-sized clean comfortable bed with a small sleeper sofa, plus a balcony. I checked my bag in before boarding. It's not terrible to check bags in. I just didn't think ahead. I should have carried a separate bag with bathing suit and flip flops an other immediate necessary items. I had to wait for my luggage to be delivered which they leave in front of your cabin door a few hours later. The staff was pretty good about trying to distribute all the luggage as soon as they could. This was an all inclusive cruise, shockingly with top shelf alcohol included. Let the obscene eating and drinking begin! They have food non stop. They offer different types of dining options. They have an in door and out door buffet for breakfast, lunch, and dinner. Good variety of food. Of course the basics burgers, dogs, fries Indian food, cuban, tacos, it was very random. If you want to eat in the dining room you absolutely have to make reservations. They offer a pretty decent menu. If you look closely to the dinner selections some of the dinners were part of the inclusive package and some were not. They also had a sushi bar, coffee bar, steak house and French food restaurant that were not part of the inclusive package. I went on this cruise with a small group. I know that I completely over ate and drank a lot but I did workout like crazy. Just looking for the people in my group was a workout in itself. I walked up and down the stairs. To the front of the ship to the back of the ship it was ridiculous and fun plus there was just a lot to see. I noticed some families that came on the cruise used walkie talkies to keep in touch. The whole cruise was really a good time. Their slogan is "freestyle cruising" you can just be yourself. There is no real dress code. You can get as dressed up as you want at night some people dressed in formal wear and some just stayed casual. Only one night there was a white party (optional). I have been on other cruises which required formal night and other dress requirements. This cruise was much more relaxed. There were two pools kids and one for adults, plus four hot tubs full of people. The strong smell of chlorine really did not entice me to go swimming. They also had a another pool area for families, basketball area, ping-pong tables, shuffle boards, plus a great gym. There was stuff to do at night they had their dance club. I went to every one of their bars and lounge. I loved their surf lounge. The bartenders and waitress there were so personal and friendly. I also went to the shows and comedy night. I really enjoyed this trip. You will be charged about $13.00 per person for gratuity per room daily which I think is a bargain. You can absolutely tip individuals on ur own that you feel took extra care of you during the trip. The entire staff on this cruise was really fantastic and they work really hard. I would definitely do this again. read more

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I am going with family members and they did not put us on the same flight. Talked to resolution desk and they acted like this is ok and we are out of luck. Shelby hung up on me after I asked who can I call to resolve this situation. read more

This was the worst cruise ever. we were on the NCL Dawn. We upgraded to the Owner's Suite, 2 bedroom, 2 bathroom. What a joke. The second bedroom had a couch that was pulled out to make a bed. by doing that it left 6 inches from foot of bed to closet. No room to walk. Asked to change to another suite and was told there were none available. We were in room 12500. Asked for a hair dryer, ironing board and iron. Might as well talked to the wall. Never got an answer about either one. Now the biggest problem. THE TOILETS BACKED UP THREE TIMES. IT TOOK HOURS FOR-THEM TO BE FIXED. WE WERE TOLD THAT THAT HAPPENS ON EVERY CRUISE AND THE REASON IS THAT THE PEOPLE IN THE FRONT OF THE SHIP USE TOO MUCH TOILET PAPER! REALLY? COULD IT BE THAT YOU HAVE A PLUMBING PROBLEM??? Main bedroom was another joke. It has very slanted windows and the ones on the left--facing the windows are boarded up so there is no sight and light. Upon looking at the NCL video it does not show the suite as it actually is. We had rain and the slanted windows leaked. We place the champagne bucket to catch water and towels on carpet as water ran down the window. As far as we know they never fixed it before we left Food was not good including the specialty restaurants and the buffet closed breakfast at 9:30a. We are on vacation and should be able to sleep in and have a later breakfast This wasn't our first cruise with NCL BUT IT WAS OUR LAST. THEY HAVE DONE NOTHING TO COMPENSATE US AT THIS POINT. 12500 is the second most expensive suite and we DID NOT GET OUR MONIES WORTH. JUST HORRENDOUS read more

Went on the Norwegian gem. Cruise ship was great, food good, staff really nice, no complaints. The problem is the smoking in the casino. It's disgusting. NO ONE should be subject to anyone's second hand smoke. The staff clearly suffers from the dense cigarette smoke. Could even smell cigarettes when on the stateroom veranda so some folks were smoking on their veranda's. There is a designated small tiny area for a few slot machines for non smokers but the area was usually closed and had other activities. Some folks like to play slots on cruises and being subject to cigarette smoke ruins the entire experience. read more

Beware Flight scheduling... NCL booked our flights only 2 months in advance, separating our flights and kids, and scheudling return at midnight. They say this is the 2 for 1 deal limitation limiting flight availability. Additionally, they can not link reservations made at the same time on the same credit card since each room is a different reservation. (Alaska has hourly direct flights from Port airport to our home airport all evening, but we got scheduled for the 9:30-mignight flight while 2 in the party depart at 2PM on a different airline. They booked my minor on the SAME reservation on other side of the plane alone. NCL "Air Department" reps have no power to make changes. They can only submit a request with reasoning, but still can't make changes across multiple reservations. A travel agent friend confirmed they stopped using NCL for this reason multiple times. Do yourself a favor and book your own flights, which by the way are currently cheaper than the amount we paid for them. As for the cruise itself, it will be tainted when we go, but hopefully will make up for some of it. Either way, it will be the last time we consider NCL after this ridiculous experience. read more

We went on a cruise with Carnival, so we aren't strangers to cruising. We took our two teen daughters with us for Spring Break. We had room 9201, which is the owners suite on the Sky. We had the owners suite on Carnival as well. The room was not as big as the Carnival room, but it was much cleaner, and it had a hot tub on the deck. We were offered 3 large bottles of liquor. We aren't drinkers so we had a little from one, but left the rest. It's a great deal for people who like to party, as you wouldn't have to ever buy alcohol. Also, room service was awesome! Who doesn't love to order cheesecake at 1am? :) We were pleasantly surprised at how clean everything was on the ship. People were always cleaning, and it always smelled very fresh. Everyone was always smiling and saying hello. We loved that! Our concierge was very nice too. She made sure we always had what we needed, and even hooked us up with meeting the captain and getting a tour of the bridge! The captain was very nice and we felt very safe knowing he was in control. The food was very good! I would suggest eating in the dining rooms instead of the buffet. The buffet food looked like fast food, but the dining rooms had excellent food and tasted so good! Our salads were very fresh, and the meat was cooked just right. The entertainment was amazing. We watched a few shows in the theater, and they were entertaining and well thought out. Our girls always had plenty to do at the teen club, and we rarely saw them- as they were having so much fun with their new friends.! The first island, the NCL island was boring... So we only stayed a couple hours. Nassau was nice, but I think they overcharged with Atlantis. You are paying for the pretty sites and not so much what they have to offer, as there were only a few water slides which hurt your butt, and an aquarium. The lazy river was very cool though. I would love to do that again. :). We would have been happy to stay on the ship the whole time. We will definitely choose NCL when we cruise again! read more

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I've never experienced going on a cruise until this year. My group and I found a great deal for a 4 day cruise to the Bahamas with (NCL) Norwegian Cruise Line Sky. Everything was all inclusive except for the excursions off of the ship. The moment we got onto the boat, we ordered some tropical drinks to start off our trip to the Bahamas. I had to get used to the idea that all their drinks were free or all inclusive! I had my fair share of stawberry daiquiris, piña coladas, blue Hawaii's, mai tais, long islands, and margaritas on this trip. I loved how they had most of their outdoor fun activities like a full size basketball court, ping pong tables, shuffle board, jacuzzis, a full size swimming pool, lounge chairs everywhere and a fitness center on the very top deck, deck 11. I loved how the staff on the ship and the locals on the island were all so nice and welcoming. Our room attendant was Boris and he took such good care of our room. Every day we would have a nice, clean room with handmade towel art each day of a different animal. This ship also had tons of indoor activities as well, like their casino, bingo nights, comedy shows, movie nights in the theater, cabaret shows, karaoke, their very own art gallery, and of course dancing every single night. Before you walk into any dining area, they require you to use their hand sanitizers to stay clean. We would set our alarms to wake up early each morning to eat at Crossings or at the Palace restaurant for a fancier meal. We wanted to start our day off eating good food before going out on our excursions. We would sometimes make it back to the ship, just in time for lunch, it saved us a ton of money instead of paying extra for food on the islands. The food here is delicious, some of the breakfast items that we ordered were their lox and bagels, omelettes, french toast, waffles, fresh fruits, salads, and even fresh oatmeal with brown sugar. Every night we would eat here as well, dinner here is even better. We were spoiled with so much delicious food and desserts. Our go to wine either at Crossings/The Palace was their house Cabernet, man how I miss that wine already! I highly recommend taking a cruise with NCL. read more

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I could go into the many aspects of the awful cruise we had on the Norwegian Pearl but I'll concentrate on this one .. your property is not safe. I misplaced my phone the day we departed .. rather I know exactly where it was and reported it to lost and found when we left the ship. Their lost and found department CANNOT be contacted other than submitting a form. My iPhone 13 Pro Max ($1,300) had my name, phone #, and email address on the case. I watched on Apple's "Find My" service as it sailed the Caribbean for the next 2 weeks until it either ran out of power or the person who stole it (yes, stole. It knew it wasn't theirs when they picked it up) got it off the ship and sold it to a confederate ashore. I last saw it at Senior Frog's in Freeport. NCL did absolutely nothing to find this despite the fact that every meal, drink, etc we had on that ship was in their records. The last one should have been easy enough to find. The waiter who took our order would have been know, the supervisor of the restaurant, O'Shehan's would have been know. If anyone had done ANYTHING to find it, I would likely have it now. So I wait and went without a phone, which I use for my business, for the 10 days they said it would take in their email before I had to buy another. I have now received the "we're working on it, please allow 10 days" email 4 TIMES!! I have called twice about it, and believe me that's difficult as you have to fib your way through the phone prompts to actually get a person .. they won't talk to you unless you're booking your next "dream vacation", and even THEY can't talk to anyone in the lofty Lost and Found department. If you take away nothing from this review other than this, please know that NCL DOES NOT CARE about it's customers. Period. We will never consider them for travel in the future and you are advised not to as well. read more

Extremely disappointed in the post cruise customer service. I cancelled our return flight from Sydney, Australia on United since we made other plans. United was generous enough to refund us $1147 for that flight. The credit went to NCL, since it was booked by them. I attached the letter from United to NCL confirming the amount, and requested a refund to my credit card. They refunded an amount of $909 instead of $1147 for an arbitrary reason. I confirmed that United paid them $1147 on my behalf. I elevated this to the Sr. VP of customer service when the staff would not pay us the $238 balance. This was basically ignored, so I am out $238, and they profited $238 for no reason. Beware of their post cruise customer service team. read more

Group cruise set for April 4, 2020 ( over a year ago) has yet to be refunded since the pandemic. Not only have they not refunded the cruise fees... they have yet to reimburse for the PREPAID gratuities, Excursions , specialty dinners , shows and packages. Harry Sommer does not care. This over 70 age group is still looking into this ... we will not give up!! read more

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