What a great and useful spot! Super convenient location and fair prices. So much cheaper than…read morepaying one of the hotels in the area to store your luggage. They even have towels for rent! I especially loved the changing room after spending the day at the beach.

This pla e was crazy busy!!! When we both dropped off and picked up our luggage there was a line of…read moreseveral people in front of us doing transactions, so we defined to wait maybe 10 minutes or so to check in and check out our luggage. Overall, the process is seamless and the girl working was very friendly. Our luggage was fine when we came to pick it up. Nothing missing. The girl called a cab for us to take us to the airport and it ended costing about 55 bucks, certainly cheaper than an Uber for midday, Monday travel. Cabbie arrived to pick us up right out front within 5 minutes. Dropped one star simply because the lobby needed air conditioning and it was quite warm inside as we waited to be served.

I brought my luggage here to store using Bounce and it was awful. The woman running the store kept…read morespeaking to me in Spanish and would get frustrated when I didn't understand because I DON'T UNDERSTAND SPANISH. She would then repeat herself, talk to me like I was an idiot, and get increasingly frustrated when I wouldn't miraculously be able to understand the language in the few seconds between her repeating herself. She was the most rude, condescending and impatient person I've met in Miami. I've worked in customer service, so I generally try to be patient and understanding, but this was one of the worst customer service experiences I've ever had in my entire life.

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

August 12,2026. Miami bus tour…read more Vis broke down I. The side of the road on a hot summer day. Replacement did not come in a timely manner. To avoid heatstroke I took ride share back to my hotel. Still waiting for a refund. Help.

The woman at the front desk and the owner were amazing. Treated me right and answered all of my…read morequestions. Great service at a local business, I personally can't ask for anything better.

Great people, 24/7 service. A friend and I arrived in Miami at ~1am with a huge layover and just…read moreneeded somewhere to put our bags while we hit the town, and this place was super helpful last minute! They're open all the time, so we just called up there and we were set! They're pretty quick if you're trying to get in and out and we're very accommodating even when we showed up like 20/30 min after we said we'd show up (yikes). What they'll do is they'll have you show up and leave the bags and then you just text them a little before you're about to come back, and you're golden! The only gripe I could think of about the place is that it's a little pricier than some comparable 24/7 prices that are farther away from where we were trying to go slash some closer ones that were not open when we needed them, but I guess you're paying for convenience too right? For 4.5 hours, we had two carry ons and a backpack, and they charged us $35 but then they gave us a $5 discount because they're stars! Anyway they said that they'd be able to bring down the price if more customers came so go go go people I believe the guy who did our service was named Juan (??) he's great lol

We were so glad we found this place. We had book a day room and the hotel overbooked leaving us…read morestranded. We found this place and were super happy we did. They have a scale also so you can weight your bags before you head to the airport which is a lifesaver

First time I checked my bags, the ladies were rude and couldn't explain the very basics of their…read morebusiness which was their prices. Whatever, it's just storage. When I came back four days later to pick it up, I stood in front of the desk for twenty minutes waiting for any of the three people standing less than 5 feet away from me to to address me and help me. Not one of them acknowledged me and one of the ladies who was standing there clueless helped some other couple that walked in before me. All I was doing was picking up my luggage good god it wasn't that difficult. Your business model is to literally collect money and put people's luggage in a closet and somehow you guys fail horribly to do that. Wow

Top-notch VIP experience from the moment my family stepped onto the ship on Friday, August 28,…read moreuntil we stepped off on Saturday morning! The buffet was excellent, and so was the service from all 10 of the waiters we encountered. Everyone provided exceptional customer service, especially Roswell, Norielyn, Melo, and Kriselle. Thank you for making our dining experience so enjoyable! We also spent every evening after dinner hanging out at **Deck 14**, and the experience there was absolutely unbelievable. A huge shoutout to **Johnny** for providing such amazing customer service! **Kudos, Johnny!** You truly went above and beyond. Royal Caribbean is so lucky to have you on board!Your kindness, attentiveness, and outstanding service made our family's experience even more memorable. Thank you to the entire crew for an unforgettable VIP experience! We truly appreciate all that you do.

I have been on many cruises over the years with several different cruise lines, and I have never…read moreexperienced customer service like this. We specifically booked a Caribbean cruise aboard Royal Caribbean's Allure of the Seas because we wanted to vacation in the Caribbean. Royal Caribbean has now substantially changed the itinerary and replaced the vacation we selected with an itinerary going to Mexico. If I wanted to take a Mexican cruise, I would have booked a Mexican cruise. I completely understand that cruise itineraries sometimes have to change because of weather, emergencies, safety concerns, or unforeseen circumstances. I am not suggesting that a cruise line should never be allowed to change a port. My issue is what happens when the change is so substantial that the vacation being provided is no longer the vacation the customer chose to purchase. I contacted Royal Caribbean and explained that because of the significant itinerary change, we no longer wanted to take this cruise and requested a refund. Their response? No refund. No compensation. They told us we could change to another ship and sailing date, but apparently we are expected to rearrange our schedule and potentially our other travel arrangements because THEY changed the vacation we purchased. Imagine purchasing an airline ticket to New York. The airline later contacts you and says, "We've changed your destination. We're taking you to Los Angeles instead." You tell them, "I don't want to go to Los Angeles. I purchased a ticket to New York, so I'd like my money back." And their response is essentially, "No. We're still taking you somewhere, so we're keeping your money." Would anyone consider that reasonable? That is exactly how this situation feels. What has been most frustrating isn't simply the itinerary change. It is the dismissive way Royal Caribbean has handled it. Their response essentially amounts to: We understand you're disappointed, but we're not refunding you or compensating you. In other words, they can substantially change what you purchased, and if you no longer want what they substituted, that's apparently your problem. After numerous cruises with different companies, this experience has completely changed my opinion of Royal Caribbean. We aren't asking for something unreasonable. We aren't asking for a free cruise. We aren't trying to take the cruise and then demand our money back afterward. We simply do not want the significantly different vacation Royal Caribbean substituted for the one we purchased, and we are asking them to return our money. Unless Royal Caribbean changes its position and provides a reasonable resolution, this will be my first and last cruise booked with them. I would strongly encourage anyone considering Royal Caribbean to understand exactly how the company may handle your reservation if your itinerary is substantially changed after you've paid. Buyer beware: apparently the itinerary you choose when booking may not be the vacation you ultimately receive--and if you don't want the replacement, Royal Caribbean may still keep your money.

I've stayed at the Marriott Biscayne Bay a handful of times now, and it never disappoints. The…read morehotel is super easy to navigate, easy to get in and out of, and the staff is consistently friendly and helpful. Having the little attached mall area is a really nice convenience, too. I typically book a room with a bay view and a balcony - the views are fantastic and make the stay that much better. My only small wish is that the pool area stayed open a little bit later in the evening, but besides that minor detail, I've never had a single issue here. Highly recommended!

Layover ahead of a planned trip. Overall an enjoyable experience. Great view and the food was…read moreabsolutely fantastic. The tuna tar tar, the mixed salad and the wings (well done) is highly recommended. Ther are a number of amenities outside while relaxing, pool table, ping pong, fuse ball, are available to guest as well as access to the marina walkway. Beautiful view at night. The primary issues for me was the price as well as the service. It was clear the bar and food serving areas were understaffed resulting in either no service or significantly delayed service after placing order.

Straightforward and simple place to store luggage. We had a few hours between our airbnb check out…read moreand our flight, so we dropped our bags here and headed to the beach. We paid $10 per bag for the whole day. Staff were friendly and helpful.

From the owner: Luggage Storageread more

At one point in time, male staff and contractors who Sentral gives room keys to- from pest control…read moreto maintenance- were constantly barging into my room without permission and in violation of my lease. Mind you I am a woman and was not dressed. There were lots of "I'm sorries" from Sentral, but nothing changed. It got to the point where I had to obtain legal advice. While we arrived at an agreement, it soon happened again, and I let the manager know. *Crickets* Very surface level. They are friendly and use many words, 0 actions. You will only start to notice after you have a problem that takes more than 1 second to resolve. I was here for months and months before I noticed their pattern. Do not want to work. It's like, 'yes, I wish that for you too, that you could retire'; unfortunately I do need the services that I'm paying for to be completed. It's not cheap here. These folks would be in for a shock if they tried to work elsewhere (e.g. New York or even developing countries I've visited). They would not make it. Nothing happens unless you prompt it: "ok you've noted the issue, but you're not gonna be here tomorrow. So are you going to let someone else know?" Staff: "oh ok I'll tell such and such" 0 follow-through. They'll tell you that "they have a meeting right now" and will do such and such to address your problem after. *Crickets*. Then next they see you, they'll try to avoid you. It'd be taken as disrespectful, if not for that it's so overt that it's comical. Also lol, you don't need to avoid me; I'm not going to chase you to do your job. I wish I could say it was just a single individual. The staff have friendly personalities; I would be friends with all. As Dumbledore said haha: "It takes a great deal of bravery to stand up to our enemies, but a great deal more to stand up to our friends".

We had a really nice stay at this hotel. The room was clean and spacious. The suite with den…read moreaccommodated four people well and was comfortable. It's a good location- if you're looking to be in the heart of downtown Miami with nightlife & not too far of a drive to the beaches. The lobby had snacks to purchase and they do have a pool as well as a fitness room. The noise level was adequate during our stay nothing too loud. There was a washer and dryer in the room, which was extremely useful. Downside- No laundry detergent, no utensils in our kitchen. The halls were not in great shape. Carpet should be replaced to rid of the dirty stains & musty smells making your way to your room.