What a great and useful spot! Super convenient location and fair prices. So much cheaper than…read morepaying one of the hotels in the area to store your luggage. They even have towels for rent! I especially loved the changing room after spending the day at the beach.

This pla e was crazy busy!!! When we both dropped off and picked up our luggage there was a line of…read moreseveral people in front of us doing transactions, so we defined to wait maybe 10 minutes or so to check in and check out our luggage. Overall, the process is seamless and the girl working was very friendly. Our luggage was fine when we came to pick it up. Nothing missing. The girl called a cab for us to take us to the airport and it ended costing about 55 bucks, certainly cheaper than an Uber for midday, Monday travel. Cabbie arrived to pick us up right out front within 5 minutes. Dropped one star simply because the lobby needed air conditioning and it was quite warm inside as we waited to be served.

I brought my luggage here to store using Bounce and it was awful. The woman running the store kept…read morespeaking to me in Spanish and would get frustrated when I didn't understand because I DON'T UNDERSTAND SPANISH. She would then repeat herself, talk to me like I was an idiot, and get increasingly frustrated when I wouldn't miraculously be able to understand the language in the few seconds between her repeating herself. She was the most rude, condescending and impatient person I've met in Miami. I've worked in customer service, so I generally try to be patient and understanding, but this was one of the worst customer service experiences I've ever had in my entire life.

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

Took the From Miami: Everglades Airboat, Wildlife Show, and Roundtrip Bus tour…read more This is one of the more affordable options for this activity, with 2 departure points & 2 departure times depending on day, but isn't very well organized. The airboat tour was decent but we were told to listen out for announcements for the animal show & bus departure, which neither of us heard. At least one other group didn't hear the animal show announcement too. There was supposed to be a complimentary professional airboat photo, but ours got lost. No estimated time of departure was given & we didn't see some people on the bus on the way back. The driver didn't seem to do a headcount before leaving. Granted, he did warn us that we would be left behind if we weren't there when the bus left, but a headcount & a short wait for stragglers are pretty standard tour practices. The lights on the bus didn't work & the bus seemed a bit old too.

The woman at the front desk and the owner were amazing. Treated me right and answered all of my…read morequestions. Great service at a local business, I personally can't ask for anything better.

Great people, 24/7 service. A friend and I arrived in Miami at ~1am with a huge layover and just…read moreneeded somewhere to put our bags while we hit the town, and this place was super helpful last minute! They're open all the time, so we just called up there and we were set! They're pretty quick if you're trying to get in and out and we're very accommodating even when we showed up like 20/30 min after we said we'd show up (yikes). What they'll do is they'll have you show up and leave the bags and then you just text them a little before you're about to come back, and you're golden! The only gripe I could think of about the place is that it's a little pricier than some comparable 24/7 prices that are farther away from where we were trying to go slash some closer ones that were not open when we needed them, but I guess you're paying for convenience too right? For 4.5 hours, we had two carry ons and a backpack, and they charged us $35 but then they gave us a $5 discount because they're stars! Anyway they said that they'd be able to bring down the price if more customers came so go go go people I believe the guy who did our service was named Juan (??) he's great lol

We were so glad we found this place. We had book a day room and the hotel overbooked leaving us…read morestranded. We found this place and were super happy we did. They have a scale also so you can weight your bags before you head to the airport which is a lifesaver

First time I checked my bags, the ladies were rude and couldn't explain the very basics of their…read morebusiness which was their prices. Whatever, it's just storage. When I came back four days later to pick it up, I stood in front of the desk for twenty minutes waiting for any of the three people standing less than 5 feet away from me to to address me and help me. Not one of them acknowledged me and one of the ladies who was standing there clueless helped some other couple that walked in before me. All I was doing was picking up my luggage good god it wasn't that difficult. Your business model is to literally collect money and put people's luggage in a closet and somehow you guys fail horribly to do that. Wow

This is the main 'Royal Caribbean Cruise Lines customer service' (Toll Free) phone number:…read more1*877*456*2077. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

We recently sailed with Royal Caribbean International and while there were some positives, we…read moreunfortunately would not sail with them again. The ship itself was in decent shape despite its age, and our room was comfortable with a great view. Our room attendant, Rio, was excellent, and our dining room waiters, Walter and Lou, were truly outstanding and a highlight of the trip. However, several issues significantly impacted our experience. We noticed ongoing problems with toilets not flushing consistently while docked, including in our stateroom and around the ship, which became increasingly concerning toward the end of the cruise. The biggest frustration came from the spa and Guest Services regarding billing and refunds. We made changes to prepaid spa services on embarkation day, but were later charged incorrectly and told conflicting information for several days about refunds that should have been straightforward. Despite multiple visits and calls to Guest Services and assurances that it would be resolved, there was no clear communication or follow-through until several days later when the refund finally appeared. While individual crew members were excellent, the lack of consistency, communication, and accountability from the spa and Guest Services left us very disappointed overall. This experience has made us seriously reconsider future cruises with this line.

Reserved luggage storage time with bounce, they cut my time short because they wanted to close…read moreearly because of the rain. Cutting into my plans that day. Refused to refund. Your better off sliding a hotel some cash to hold ur bags, bounce is not reliable (and customer service is poor).

We had a good stay at the Biscayne Bay Marriott in Miami. Our room, Room 3004 on the 30th floor,…read morewas nice and had a great view of Biscayne Bay, the Venetian Islands, and Miami Beach. We would stay here again. Pricing: We paid $1,038.56 for three nights, or $346.19 per night after various taxes and fees. We came for a wedding and got a group block rate of $269.00 per night before taxes and fees. Wedding Experience: This hotel sits directly on the bay and is adjacent to the Venetian Marina & Yacht Club dock. We attended an Indian wedding here and participated in a baraat (the groom's procession). The groom arrived via boat, which was cool. The ceremony took place outside on the Bayview Terrace. The backdrop was beautiful; very Miami. Lunch in one of the ballrooms was catered by the hotel's sous chef, who is Indian. The Indian food was outstanding, and I made sure to give the chef my compliments in person. The Room: Our room was a "Bayview Queen." It had two queen beds. It was just my wife and me. The room was clean, comfortable, updated, and modern. I appreciated that even though the bathroom had only one sink, there was a decent amount of surface space for our toiletries. Other Notes: We got an $18 daily dining credit, but never used it. It would be nice if the credit was applicable to gift shop purchases (e.g., bottles of water, snacks), but it's not. I relied on the cheap in-room coffee. Not terrible for cheap in-room coffee. The elevators were nice and fast. This hotel has 31 floors.

This place is very fake fancy. The views are amazing, the lobby feels clean and sleek, the gym is…read moreclean and cute, the pool is pretty, the rooms are clean too. But at the same time: everywhere in the hotel is heavily over scented (including the outside spaces??), the coffee is horrendous, the sliding glass doors in the shower don't stay closed, the mattress is super worn and THE PILLOWS. The pillows are basically flat nothing feathers in a pillow case. So, I wouldn't return on purpose.

Straightforward and simple place to store luggage. We had a few hours between our airbnb check out…read moreand our flight, so we dropped our bags here and headed to the beach. We paid $10 per bag for the whole day. Staff were friendly and helpful.

From the owner: Luggage Storageread more

We had a really nice stay at this hotel. The room was clean and spacious. The suite with den…read moreaccommodated four people well and was comfortable. It's a good location- if you're looking to be in the heart of downtown Miami with nightlife & not too far of a drive to the beaches. The lobby had snacks to purchase and they do have a pool as well as a fitness room. The noise level was adequate during our stay nothing too loud. There was a washer and dryer in the room, which was extremely useful. Downside- No laundry detergent, no utensils in our kitchen. The halls were not in great shape. Carpet should be replaced to rid of the dirty stains & musty smells making your way to your room.

At one point in time, male staff and contractors who Sentral gives room keys to- from pest control…read moreto maintenance- were constantly barging into my room without permission and in violation of my lease. Mind you I am a woman and was not dressed. There were lots of "I'm sorries" from Sentral, but nothing changed. It got to the point where I had to obtain legal advice. While we arrived at an agreement, it soon happened again, and I let the manager know. *Crickets* Very surface level. They are friendly and use many words, 0 actions. You will only start to notice after you have a problem that takes more than 1 second to resolve. I was here for months and months before I noticed their pattern. Do not want to work. It's like, 'yes, I wish that for you too, that you could retire'; unfortunately I do need the services that I'm paying for to be completed. It's not cheap here. These folks would be in for a shock if they tried to work elsewhere (e.g. New York or even developing countries I've visited). They would not make it. Nothing happens unless you prompt it: "ok you've noted the issue, but you're not gonna be here tomorrow. So are you going to let someone else know?" Staff: "oh ok I'll tell such and such" 0 follow-through. They'll tell you that "they have a meeting right now" and will do such and such to address your problem after. *Crickets*. Then next they see you, they'll try to avoid you. It'd be taken as disrespectful, if not for that it's so overt that it's comical. Also lol, you don't need to avoid me; I'm not going to chase you to do your job. I wish I could say it was just a single individual. The staff have friendly personalities; I would be friends with all. As Dumbledore said haha: "It takes a great deal of bravery to stand up to our enemies, but a great deal more to stand up to our friends".