I prefer supporting small businesses, and Larry is a great example of why. He returns calls in a…read morereasonable amount of time, provides accurate estimates, and is honest about whether it's better to repair or simply replace an appliance. His work is completed promptly, and he always leaves the area clean. His pricing is right in line with others in the field. Highly recommended.

The pricing and service is horrible. Poor lack of communication with the customer. Check around…read morefor other repair companies before calling this place. If i could give them a zero, I would given them that. TRASHH !!!

A FIVE STAR company with a Five Star Owner! Very fast, friendly and highly professional service…read more Worked neatly, explained the process, diagnosed the problem, secured the part and got our appliances back up and running. Explained the warranty on the parts and the repair. Appliance Hero will be our family appliance repair service from now on.

He did his best and we diagnosed it over the phone. He saved me $85. Nicest guy in the world. $85…read moreis a lot for me right now, especially that we determined that my washer has seen its end. I saved his number and will call him if I have other appliance issues, which I might soon, with my dryer.

My oven doesn't work and I left two messages last week with this company to call me and i have…read moregotten no response. Today the voicemail if full. I TXTED and its a landline.. frustrating...The address shows that they are located near me. I would rather support a local business but if you dont answer the phone I have to move on and fix my oven.

Curtis showed up on time and had our dryer up and running in not time flat…read more He went beyond my expectations. I would highly recommend him if you need any appliance fixed.

I've had Powhatan Blossman for three years. Within the last year their rates have gone up while…read moretheir customer service has gone down. When I first contracted with them they told me I could have my portable tanks filled for $5.00. I brought three tanks to their office at about 2:00 PM and was told that I would have to return in the early morning or late afternoon because no one is there to pump propane. I returned just before closing and, although I did have my tanks filled, I was told that I was not included in the $5.00 fill offer. I later called because I thought that my propane generator was leaking gas. One of the service men who responded was smoking! I visited their office to tell them that they would need to call in advance of a delivery because my driveway was gated. A few weeks later their truck was at my gate unannounced. When I started my contract I was given a military/law enforcement discount. My most recent bill, however, demanded an increase in the rental fee of $115.00. When I asked why there was such a steep raise and explained that I had been given a discounted rate the person stated, "Why would they give you a discount?" Her tone was filled with disgust rather than being a simple question. After I told her that it was for military and law enforcement she told me "We don't do that anymore." I've checked around and their per gallon fee is more than a dollar higher than others. I'm done with them.

We switched a few years ago from another large gas company to Blossman for several reasons but,…read moremainly customer service. However, over the past year I've experienced less than decent customer service at any given time I've called about anything from service to billing. I'm not really sure what has changed with the company but, it's been a huge disappointment and also unexpected from our original experience upon our first couple of years with them. Each phone call I'm told how very busy and backed up they continue to be. I'm truly hoping as they continue to grow, the overall customer service experience will not continue to diminish in quality as it usually does with 99% of most companies upon any significant growth. Otherwise, they'll be no different from the previous company we left! :(

Avoid this company at all cost. They were supposed to install a dishwasher we purchased. That's it…read more Their guy showed up and said the floor was too high and he couldn't get it to fit...which we knew wasn't true because it was the same dimensions as our old one. You just have to shimmy it in, that's literally it. After a week of back and forth with their office, we finally asked to speak with the owner which must have scared them because all of a sudden they told us they could install it and would send someone out. Welp. That day came and they never showed up. No phone call or contact from them whatsoever. We called multiple times and left a voicemail asking why they didn't show and when we could expect them to actually come install it. They never called back. Just radiosilence from them. I have never seen such unprofessional conduct from any company ever. So we called another company and they sent someone out the same day and installed the dishwasher without any issues whatsoever. Weird how that works, huh?

I used this company through my insurance. The first technician, Brandon, was nice with no issues on…read morehis service ( he also fixed our dryer in the past). The technician (Trey) that came out to repair our dishwasher twice (same reason never fixed) was very rude and aggressive. I am a pregnant stay a home mother, dealing with a disrespectful man in my home all because I was asking simple questions about the dishwasher he claim was fixed. After quickly looking at it again the second appointment he said he did nothing to it, it was already fixed. I assured him it was not drying and that I just used it this morning. I asked a few questions about what could be wrong with it. He started to get an attitude saying he will order something for the rinse aid to see if that is the problem, but you aren't getting a new dishwasher- which seems to me he's experimenting until he can actually fix it. Noticing his demeanor, I asked was there a problem for a customer to have a normal conversation with him about the service. It appears race seems to be an issue with him if I was nothing but kind to the man and he gave me disrespectful attitude in return. On top of that he was late to the appointment didn't bother calling, my husband called to see if he was still coming since it was after the timeframe scheduled. The first appointment he gave me weird vibes- very short , in and out, no conversation to what was done just claimed he fixed the dishwasher. Yet, we were still having the same issue- dishes not drying and white chalky residue on the dishes. Second time he really showed his true colors. He refused to give me a card with his name, his manager's contact information and a receipt of his visit. I am very disappointed in the service received today. I will be contacting my homeowner's insurance about this company, I have also reached out to the owner Chis. **Update** Technician lied on his report to insurance that dishwasher was already fixed from his last visit- reported his fraudulent report with them. Also no luck from the owner Chis, he will take no accountability for his employees actions, didn't even apologize for my experience. Avoid this company unless you want multiple service calls for the same issue and unprofessional service/attitude.

Pro Line installed our Wolf Double Wall oven in 2021. A few days ago the oven's circuit breaker…read moretripped as it was warming up . I called Pro LIne and they responded quickly. There was no obvious reason for the failure so Pro-line proceeded to replace the circuit breaker, the junction box and the connecters. The oven works again. We've bought and built several houses over the years, and we have lots of experience with builders and contractors. Given Pro Line's quick response and the thorough work they did I think the best thing I can say about them is I trust them and their work. Well done. Now we can have the pizza we were going to heat before the oven mis-behaved.

Installation of Combo Microwave Wall Oven. Pro Line Appliance is awesome for the installation of a…read morenew combination microwave oven with wall oven. The house was built in the 1990s with a combo wall oven unit. The cabinetry and facing molding are good hard wood. Lowes wanted to sell us a replacement cabinet made of junk and do who only knows what to the molding, not to mention matching special, paint cured in a paint booth. Other Appliance installers just wanted to drop the unit in the hole, a 30" combo oven, and leave us with a 5 inch gap. Old unit was 47 x 30; new 42 x 30. There are no good answers to this on the net. There are trim kits available online, but dimensions are hard to find and they are vents. Box store sales forces are clueless. Some box stores want you to pay for a consultant after purchase - who know what they do for about $100. They do not assess your home in advance of purchase, apparently. Lots of wasted time, dead ends, people wanting to make a mess in our home. Then, praises, Mr. Anthony and specialist were found! Professional, clean, efficient and well versed! Problem solved quickly. They scheduled install around delivery of 2nd new combo oven and installed it with little fuss. In the situation where the new unit is shorter, they have to build a base in advance. Electric power was relocated behind oven to make all fit in the space properly. Wood was put in the gap at the bottom of the oven. A week or so later Pro Line Appliance installed a matching steel plate. They had to see the actual new unit before construction of the plate so that it would match perfectly. This took 3 pleasant visits from Pro Line Appliance and 3 phone calls. Again, what a blessing!! The price was very reasonable and was half of what a box store wanted to destroy and waste good wood. What a wonderful experience! Please use Pro Line Appliance. They also sell Miele appliances. Call today and stop being frustrated or at sea. We are so very pleased after months of searching for the right answer. Be happy!!!

Punctual, thorough and professional. Showed up with the…read more"next generation", diagnosed and hooked up another dryer. Highly recommend Rudd Appliance repair

When I had to get my refrigerator repaired Mr. Rudd did an awesome job. He was very knowledgeable…read moreand on point and fixed the problem and his price was very reasonable too.

my wife called for warranty service to our Speed Queen washing machine, they responded saying they…read morecould help, came out, diagnosed the problem, ordered the part said they would be back to install. 3 days later I called asking if they called Speed Queen to order the part, they said yes, I asked if they knew it was under warranty, didn't clearly answ the question then price to cancel the call 15 minutes before arriving saying they shipped the wrong part after telling me that he picked it up locally. I called Speed Queen, they had no record of Sincere Repair calling. The repair guy, Anslem, seemed to not reveal a true story, called another authorized SQ service provider, they fixed my washer, no charge, it was under warranty. Be aware of Sincere Repair Services!

At first you told me 99. Then I asked them.What's the ninety nine dollars for you said a flat fee…read more A technician has to come out to see how much it cost.So I guess the ninety nine dollars is his is fee to come At least the other person asked me to Give him the make and model then he will give the cost. Sounds excellent to me.

I never write reviews but I can't not write one for this business. They came out to look at my ice…read moremaker because they are in my network for my home warranty. They took my ice maker to their "shop" to replace the compressor. More than 8 weeks have gone by and in that time they have not returned my calls, when I did get a hold of them they told me it was working fine, even going as far as scheduling the re-install and then not showing. They literally have not returned one phone call. I have called them weekly for updates. They are now saying that the machine is not repairable, pocketing about 600 bucks from the warranty company. Money that should be mine. The owner even had the nerve to tell me we never should have attempted to fix the machine in the first place. I still have not received the broken machine back making me think they are not only incompetent liars, but thieves also. Please stay far, far away from this company. If this review keeps one person from becoming victims from these hapless buffoons then all this will be worth it.

From the owner: Service any make and model of appliance. We buy and sell used appliances and appliance parts out of…read moreour shop at 10301 Hull Street Road.

These guys are the best. Arrived on time. Their team was very knowledgeable and efficient. I would…read moredefinitely recommend them.

This company went above and beyond and was more reasonable priced than any quote we got. They did a…read moregreat job and used good equipment. Our air conditioner is so much more efficient. I'm expecting my power bill to be lower this summer