Dr Ramos and her staff are pleasant and very professional. I've been going to this dentist office…read moresince Dr Burkholder retired and I am so glad I stayed on. They offer a great yearly savings plan too.

Great staff, friendly and thorough cleaning. They will suggest alternatives to the treatment…read moreneeded and not over sell you on the cosmetics parts of the fillings.

If you're scared of the dentist, this is the place to come. I remember my first visit here a couple…read moreof years ago. I remember saying to Dr Montalvo, "my mouth is a mess". I needed caps and fillings. Today I am cavity free and my mouth is great! Dr. Montalvo and Yuri are awesome! He made sure I wasn't in any kind of pain at all during the procedure, he told me exactly what he was gonna do before he did it. "A little pressure here, you're gonna feel a little pinch,you're gonna feel a little cold, I'm just gonna polish it". He made me feel calm by letting me know what to expect every step of the way. That makes a big difference! Pain-free, stress-free, cavity-free! I would totally recommend this place. Especially if you've had bad experiences in the past somewhere else and you're scared of the dentist. Thank you Dr. Montalvo and Yuri! You guys rock!

DISHONEST BUSINESS Dental service - cleaning for my…read morehusband. I confirmed they were in the network with our insurance. However when we received the bill dentist was out of network. Phone call after phone call to Alissa with Sabal - and with our Dental Insurance - Initially, Alissa said that they didn't accept individual dental ( wrong) , when I confronted her with the fact that their office the particular dentist contract had expired she said she would research an call me back ( she didn't - three calls to her with same response) - I confirmed with our Dental plan Sabal office had other dentist that were contracted for the individual dental plans. I have filed a grievance with the Insurance about this dental office. This office practice is Unethical and should be reported to the State of TX. They are deliberately taking patients money - as many people don't question.

I have always been afraid of the dentist. Each time dreading the inevitable appointment. I have…read moreto say, though, after seeing Dr. Burkholder, my dentistry fears have majorly decreased and I am now inspired to treat my teeth with more care (and even floss daily)! Dr. Burkholder is caring and informative and the best part is, you can really tell he is passionate about the work he does. I learned more about my teeth in one visit than in a lifetime with other dentists. In addition, his office is welcoming and peaceful and the dental hygienists are kind and warm. I would recommend anyone to go see him. He is the real deal!

I've been going to Dr. Burkholder for over 20 years and I am always happy with my treatment. I…read morenever feel any pain and his procedures are quick. The lobby feels more like a cozy living room than a waiting room, not that I've ever waited more than 2 minutes. The staff is always happy and the office seems very organized.

She disappeared and I never got a notice. You would think that she would have sent out a message or…read morecall to let patients know she was leaving. I wasn't a frequent flier patient so I guess she didn't think I was important.

I thought long and hard before writing this complaint: I experienced an unfortunate occurrence…read morewhile attempting to become a new, old patient to Lena Speck Hopkins. Dr.Lena Speck delivered my son 14 years ago, while practice with her father Dr. G Speck near Valley Baptist. My pregnancy and delivery with Dr. Speck was spectacular. I've bragged for years on my pregnancy care and if the day would come, Dr. Speck would be the physician most qualified to monitor and treat me once again. Monday Morning 9.27.21 after a 2 week wait for an appointment with Dr. Hopkins, I was excited to start a new journey under Dr. Hopkins. Upon arrival, I provide my name to the representative, I explained I didn't have my insurance cards, as they've been recently misplaced with all the physician offices I've had to attend (Post Covid Related). Although, I did provide my Providers Name and Group Number/ Policy information on the portal that was texted to me to fill out before the office visit. The Rep then stated she located my insurance information and it would be a $60 co-pay. I kindly mentioned that I have Medicaid as a secondary, although I don't have the Medicaid number. She stated she would verify and let me know, she later called me back to the window and stated that TMHP wasn't working. I told her, let me check if I have a picture or I'll try to retrieve the Medicaid information from my Primary Doctors office for them. At that point, I'm assuming (office Manager) stated I wouldn't be seen if I didn't present my Secondary insurance information (Medicaid). I then offered to pay the Copay and that when I get home, I'll call the office with my secondary insurance number and I can get reimbursed for the CO-PAYMENT. The woman then stated we don't retro payments, once they are given to the office it wouldn't be returned to the patient (In other words, the office would double dip for payment from Primary/Secondary, plus the co-payment). I mentioned to the woman that it was against CMS Regulations to not reimburse the overpayment to the proper payer, as well that a portal is required to verify insurance coverage for CMS Recipients. She then got agitated and stated if I had a problem for me to contact THMP (State Portal) and for them to explain to me why it's down. She suggested for me to reschedule when I have all my insurance information. I then mentioned that I would pay the co-pay to be seen and I'll make a report with CMS and BBB. After three- Five minutes she called my name (after speaking with the doctor) to tell me that they would be refusing services for me since I made the situation worse when I mentioned I was going to make a complaint to CMS and BBB. I was in shock with the attitude of this woman, I mentioned that I would make this situation to be known to our Community leaders. I asked for her name and she stated "Cindy "I asked for last name and she refused to give it to me and stated she didn't have to. Which is alarming since this office has all my private information, yet I'm not allowed to get the last name of the person that is refusing services to me. The overall experience made me feel discriminated being a holder of Medicaid (Government funded) as a secondary. Thankfully, I've been in position that I've never needed government assistance until this pandemic situation (not permanently) and am saddened that I was treated in this manner. I'm aware that it's clear the physician's office would prefer the Co-Pay over the Medicaid reimbursement but how is that the patient's fault? This office's primary objective is money, that's the reason the office is full of Medical Aesthetic advertisements. This office is all about cash payments VS patient care and insurance claim payments. This experience was extremely different from the original values that Dr. G Speck operated under.

do not go to this place unless you have lots of patience for waiting! 2 or more hours of waiting is…read moreridiculous. why do they feel their time is more valuable than ours?? something needs to change or they will keep losing patients for this reason just like they lost me. either their schedulers need to be better informed or the drs.' conviction to respect their clients' time should change.

This place is awful . I used to go here when I was 15 until 25. 10 years of my life ruined and…read moreneglected by the staff of this office . They would get you numb. Leave you there to rot, forget about you because they were triple and quadruple booked . They would neglect the service they were doing , and do a half done job. Drs would diagnose fillings for nothing, and do large fillings in place . I saw drs because they would pass you around like mashed potatoes during thanksgiving dinner . One dr would diagnose , one dr would numb and forget about you , and one dr would do the filling . Some of the hygienists would leave tartar behind . Just use the prophy angle to smooth it all out and polish your teeth . My teeth are now jacked up because of them . The filling had major overhang !! My whole family no longer goes there. I am seriously upset about my experience with them . When I was younger I didn't know better , but now I am aware . It makes me cry to realize I had no other choice and was taken advantage of .

They would definitely get a 5* thanks to Mrs. Alejandra - Hygieniest (she was the only reason my…read morewife and I kept going since we moved to McAllen). We been patients of them since 2017 and never had issues with them but after Access Dental acquired them, the service has go down the drain (they would get a 0* for this). It is a living hell dealing with the multiple appointment cancellations without notice. Unfortunately thats the reason of my review and why my wife and I decided to change dental providers.

They closed the clinic and didn't leave another Dr. Meanwhile there closed. And I got a root canal…read more that they didn't kill the nerve. It wasn't done right