I've lived here for 8 months now, and I am impressed. The complex staff are incredible. They always remember me when I have packages to pick up at the office. They keep the grounds very well kept. I love that there are two dog parks, two pools, and a nice walking trail inside the complex. All of my interactions with my neighbors have been nice. Noise never seems to be an issue. Plus you can't beat the location. It's close enough to Mopac (but not too close!) that I can get almost anywhere relatively quickly. I feel like I get more than what I pay for in rent compared to other apartment complexes in the area. The only reason I didn't rate this place with 5 stars is because the complex is slightly older (probably built in the mid 90s). So, that means that some of the outlets and light switches aren't in the most convenient spots, and using the faucet in my nice, big garden-style bathtub defies logic. But let's be honest, those things fall into the first world problems category. All in all, I love living here. read more

I have lived at Waters Park for over 2 years now and I love it. The apartments are situated really nicely in beautiful tree covered area, so it feels secluded even though it's a pretty large complex. I love the office staff and have no complaints at all, they have always been friendly and kind to me. I pay my rent online which is wonderful and very easy. Overall this has been the best staff and experience with staff that I've ever had at an apartment complex and I've lived at quite a few. I'm looking to buy a home now and they have even been super helpful in giving me tips on how to deal with my house hunting/purchasing regarding rent and renewing with a 6-month lease vs. month-to-month. There are 2 pools on the property, which I've used both of. They are not very deep and there is no hot tub, but they are nice for cooling off. The fitness center is cute. Not terribly extensive, but suitable for cardio and a few resistance options. There seem to always be free cookies and water at the clubhouse, as well as coffee/tea/cappuccino from the little machine. They do have 2 dog parks, but I've never used them and just walk my dog on a leash around the complex. They are currently building what looks like an outdoor kitchen by the back pool and looks like it'll be very nice for grilling. I have the smallest 1-bedroom unit with a garage, and although the apartment is quite small, I think it's pretty inexpensive with my attached garage included. I would say my favorite thing is how little they've raised my rent over the years. Before moving here I was at the Villas at Stone Oak and loved it there. Their apartments are gorgeous and the pool was wonderful, the staff great, but they would raise my rent anywhere from $100 - $300 each year. I was only there for 2 years and when they gave me my renewal for my 3rd year it was outrageous so I had to move out. They wouldn't even negotiate on the price at all. So, I've been at Waters Park ever since. Waters Park has only raised my rent $20 the first year, and $28 this last renewal, if I would have signed another year lease. I signed a 6-month lease instead and my rent only went up $75. Compared to the Villas, I don't think that's bad at all. Plus every time I sign a new lease I get something done to my apartment. The first renewal was a new kitchen faucet with a detachable sprayer, which is so nice. This time I get a carpet shampoo, which my carpets could really use. A few of my favorite things about my apartment: - My garage!!!! I have a lot of stuff stored in that garage, another bed and desk along with a lot of boxes and I can still fit my car in without a problem. Pulling into my own garage on a hot, cold, or rainy day is WONDERFUL!! - The huge garden tub. I LOVE bathing and the tub is wonderful. - The view from my porch. I back to a green area (I'm not sure there are any apartments that don't honestly) and it's lovely. There are deer that walk by and play from time to time. - Maintenance. I love calling someone or putting in a work order and having things fixed for free. The maintenance has been wonderful. Aside from my very first experience moving in with a broken air conditioner and a maintenance man who was pretty painful to deal with, it's been wonderful. Ever since that first time I've had pretty easy sailing with maintenance and pest control. I put in a work order and when I come home from work, it's usually fixed. Like magic. ;) - Inexpensive. The only thing I would say I don't like, is that the floors are like paper. I can hear every move my upstairs neighbor makes and god-forbid he has his kids over, then it sounds like a heard of elephants jumping rope. This is the thing that's prompting me to buy a house as I love living here, but I can't deal with the noise anymore from apartment living. This complex is definitely not unique in this. I have yet to be at an apartment where you couldn't hear your neighbors. Overall, for apartment living, Waters Park has been wonderful!! read more

I have been looking for an apt in this area of Austin and had decided that Waters Park was where I wanted to rent. HOWEVER, once I read that you have to have your cat declawed to be able to have a cat, I was so mortified that I immediately marked them off the list. AND, I don't even have a cat. Not sure if that is even legal, but I am checking into it. How inhumane is this group? read more

I have only lived here a month and so far so good. I love the dog park area, they have it seperate for big dogs and small dogs, which is great, at my last apartments my little dogs always got trampled on! :( Also the grounds are beautiful! People do a really good job at picking up after their animals I think. I have a really nice porch view and it has been really quiet which I like b/c I am a student so I definitely like it quiet when I study. Also, Rupert and Allison are great people to talk to! They are leasing agents in the office and have always been so helpful! read more

I've been living here since February. It was a very easy process to get in and I love the apartment location! There is a nice greenbelt behind my apartment so it feels like I live in the forrest. Deer come up to my patio once in awhile which is really cool. Very convenient to shops, restaurants, and highways. However, there are a few things that I really do not like about this complex. -The parking spots are itty bitty which doesn't help the fact that most of the people can't park in the lines and that I drive a truck that barely can squeeze in. -The mail station is at the front of the property and there is usually no parking near it. It's not the end of the world, but it's not great since I live at the back of the property. -There are a lot of limitations of what you can do with your garage, from I understand you can't have anything flamable in them. Like paper. Which I think is a little ridiculous. -The turn to get into the front is really hard to get in sometimes! I wish there was a light there. Also I hate that you can't turn left out of the front entrance. I'm waiting to see an accident here. It's really a bad spot during any sort of traffic. -The apartments have no storage inside. I live in a one bedroom and the space isn't bad, but we don't have a coat closet. So I have to put the vacuum in the patio closet, which I really wish I didn't have to. -Living on the first floor is a blessing and a curse! I've never lived below anyone until I moved here. It seems to me that the people upstairs stomp around with 50lb weights on their ankles ALL day and ALL night. Like, I literally do not comprehend how they can be so loud just walking around. Overall I do like this place, but I think apartment living is not for me. After the lease is up my boyfriend and I will be looking for other living arrangements. read more

MONEY SUCKERS. Always expect to get a bill of at least $1000 after moving out. Please search for BED BUGS in the apartment before moving in. If you report a bug after few days of moving in, you will be responsible for treatment of the whole apartment. I found just one small bug in my apartment and reported to the management hoping that they will take care of issue. Instead they charged $1500, saying they need to treat the entire building. I couldn't defend myself because these cheats have everything written in the contract in tiny bullet points. PLEASE STAY AWAY!!!! read more

I'm not sure why there are so many bad reviews about Waters Park. I have lived here coming up on 3 years and have had no issues at all. The office staff are friendly and helpful and every maintenance request I have put in has been completed promptly. waters park isa great place to live and the location cannot be beat read more

We moved in January. We love it. Waters Park is great. Fast on repairs. Quick to answer the phone. Always friendly. All of the posts regarding payment, move outs... Anything money related.. Pay your bills and you wont have a problem. They are great. Where they can improve.. Access to both gates by code and clicker. And... A little more help on accommodations. If your garage is far from your building and they cannot get you closer... Give em $10 off the garage rent. :) Other then that. It is awesome here. Also... One exit from the Domain bars, food and shopping.. We are all about it. read more

We have been at this complex for many years and are very happy. The front office staff is wonderful. The maintenance staff is always so quick to come help and take care of anything you need read more

Apartment hunting in Austin is not easy to say the least, not to mention very expensive. We found waters park apartments and I was very hesitant to like the property ONLY Because my heart and I was set on a different property. We worked with Allison and she soon was able to show me why this property would be my best choice, I was blown away by the ambiance the of the property, calm and wooded area laid back from the hustle and bustle of the city. I was skeptical being as the property isn't far from mopac but from no where on the property was I able to see mopac, impressive. Another great perk was the size of the bathtub in our unit we chose to rent, this bath tub was much larger than any apartment I had looked at, also plenty of storage. I was happy to see two pools and two dog parks which I believe are leash free. Allison was very informational and had an answer that was informative for every question we had(lots since I was set on a different property) she has been very helpful throughout the moving process. read more

Been here for 3 months and have loved it so far! Staff is friendly, maintenance is quick and the area is great!

This is honestly one of my favorite parts of Austin. Reception is very friendly, and the reception building is both spacious and cozy, with great light and fireplaces, free coffee drinks, water, and fresh cookies baked daily. (I visit often.) I'm friendly with every neighbor on my floor and the reception also facilitates that with low-key, fun, and friendly events at different times during the year. The nature interspersed within the buildings, including a creek-bed and multiple walking paths, and a lovely bridge are all part of Waters Park Apartments draw for me. Though I'm not a dog-owner, I've learned that the two dog-parks have facilitated multiple friendships as well. Sincerely, resident. read more

Don't be fulled by the grate location! After signing a lease you will soon find out that there is no parking, they do water maintenance 2x a month where the water is shut off for 12 hours each time, your A.c. unit brakes 2x a week in the middle of summer, and they are to busy making sure that every ones balcony has nothing but plants on them than to fix the wasps nest on the stairs that you have been calling about for the past month. The towing company that works for them will tow you because your tire is on the yellow line... not even over the yellow line. That's going to cost you $200. They sent us a notice to remove our patio chairs or they would fine us because they resembled a desk chair...? Then when we sent them our written 90 notice, that is required, that we would not be renewing our lease they had some confusion and decided, in our "benefit" to tack on a few extra days at an outrageous price. When it came to the new move out date they had set, I went to do a last walk through, and they had already changed the locks. They changed them on the the original move out date and did not refund us our money for the additional days they made us pay for. Our neighbor's put an old couch on there front porch that we shared with them and left it in the rain for 2 weeks. I called the front desk every day for the 2 weeks asking them to remove the smelly, wet couch and they said they would. But they did not. To top it off, i hope you don't like to go to bed till 2 a.m., and that you love drunken bar karaoke. If so, you will love the fact that Weirdos is right next to the apartments. They will serenade you every night! You will be able to sign along to ever song. Don't be fulled by the dog parks. Their non refundable, and outrageous pet deposit dose not cover anything. They will take anything that needs to be fixed out of your regular deposit. Last but not lease, upon move out make sure you take picture. They will try to charge you to replace items like blinds when there was no damage to them. But what proof do you have to fight it? Trust me, for your money go to some other apartments down the street. read more

I've lived here for 3 months. My mom use to live here awhile back and it was great back then! Awesome management! So my fiancé and i said sure why not and moved in! It's been one thing after another with the management. First couple weeks there they tried evicting us for noise complaints and apparently moving the dog park benches around. Needless to say I was a little ticked. And my fiancé sorted it out. We soon decided to add on a garage to our lease. First day we get it it's all lop sided and uneven. I accidentally left my garage clicker in my car on accident and shut the garage. I went to the office and they claimed they had no extra clickers and that we'd simply have to break into the garage. But we were also responsible for all damages. What kinda crap is that? That's like them not having an extra key to one of the apartments. We end up cutting a hole in the garage to get inside. I called a repair man to come fix it that day for 75 dollars. I leave and come back the apartment had already fixed it and then billed me 300 dollars. Yeah and it's been a whole lot note hidden fees as well that they tack on each month. Needless to say I can't wait till my lease is up they'll rob you for every last penny you have. Stay away! read more

Watch out for this place. We were renters for 2+ years and they totally hammered us on move-out fees. They even charged us for new drip pans in the stove! Additionally, the maintenance staff takes several attempts to fix even the simplest repairs. And the leasing staff is only nice when they are in the company of potential leasers. Horrible, horrible place to live. read more

So I have been here for almost 2 years, and I am about to move out so I thought I would give a little testament to what I have experienced at the Waters Park apartments. So when I first signed with Waters Park, there was an issue with garages. I needed one and there wasn't one available within my building. Which was fine, I received a garage in the building next to mine (which is a pain when you are carrying an infant car seat). The thing that bugged me about this was that I was charged full price for a garage, but when I was picking up a package in the leasing office several months late, I overheard one of the leasing agents tell another renter that if you wanted a garage but it was unavailable in your building, the complex would discount an available garage if you accepted it attached to a different building. I never complained, this could have been a promotion, but it did irk me that no one mentioned it before. But with this being said, I can't complain about parking, I always have a spot with my garage, but when I drive around, there really isn't much available. And there is like no room for the complex to expand, so you just have to hope no one is throwing a party. I haven't had any problems with the staff. I usually get Katie or Allison on the phone when I call, and they are both really good about following up with any issues I have. I have only had 2 maintenance issues. Both with the garbage disposal and I haven't had a problem since it was fixed the second time. Time wise, I thought they were very prompt. Recently, I have had a few incidents with people in the building, but I can't really say that is the apartment complex's fault. I guess with every apartment complex, you get all types of people. I think most of the incidents revolve around noise issues. I live on the second floor, and the person above me must be an elephant with the way she walks on the floor and I can only imagine the person on the first floor hears it as well. But I have heard a few residents yell and scream at each other regarding noise. There is a lot of dog poop on the complex grounds. I think this is a mix of lazy owners and the doggie poop bags around the complex run out really fast. There is a dog poop station right outside my building, and when it empties, it can be anywhere from 3 days to a week to get more bags. I personally have not witnessed any dog owners leaving their dog's poop on the ground, but when I walk around with my dog, I see it everywhere. I have never had a problem with the rear pool. People are always nice and pretty good about sharing the grill ( I have never used the front pool) I love the dog park they have on the complex. Gated in, water available, and plenty of space. A lot of these reviews argue about the charges after move-out. As I stated in the beginning, I haven't moved out yet. Which, makes me nervous. Obviously I have a dog, so there is always a strict eye for detail. But I have lived in many complexes with the same complaint and I never had a problem with charges or ridiculous fees. So maybe I will luck out this time. I guess I just want someone to be able to determine the difference between actual consistent issues of the apartment complex vs. one tenant who had a bad experience. Overall, I really liked living here, my building was located by the back exit gate, so maybe I just got lucky. I felt safe and I think that is a very important tool in choosing apartments. Hope this helps! read more

I have lived at Waters Park for 4 years with little issue. However, Waters Park recently changed their online billing system as well as some of their office staff. They used to allow automatic debit payments from your checking account every month for paying rent, but the new system no longer has that feature, so you need to pay rent online every month. Last month, the online bill pay was not working, and residents had to bring in a check for rent. This month, when I tried to pay my rent online, I kept getting error messages. The system allowed me to pay my utility bill but not my rent. I emailed Waters Park and got no response, so I went to the office to pay my rent. Since my rent was ONE DAY LATE, I was charged a $55 late fee. No matter that they saw that I had paid my utility bill online and attempted to pay my rent online and I have never had a late payment in the four years I have been a resident. The girl in the office, whom I have never seen before, rudely stated that there was nothing she could do to waive the late fee. She said that I could have changed the amount of my online utility payment to cover rent as well, but I told her I didn't know that was an option. She acted like I was an imbecile for not knowing that. And to make matters worse, she said I could only pay by cashiers check or money order since my rent was now late! How a management company can treat a long term resident who has never had a late payment so rudely is beyond me. Waters Park obviously changed their online payment system to squeeze late fees from residents, not caring about their tenants at all. read more

Our experience there was not the greatest. Our rent was for 3 months stay...the highest you can have and when we notified them that we will stay longer they raised it...Repairs very done mostly promptly. Some of the staff very knowledgeable so it is a waste of time to talk to Katie... read more

Like many bad reviews from various sites, this is not a good place in Austin, Apartment is very old (+10 Yrs) and rents are not cheap comparing to others. Plus, the rental contract is very shady, wondering if you are dealing with a crook. Apparently, there were two prices. Rent in contract is 2-30% higher so they can screw you when you terminate early or renew. I've never deal with such apartment contract previously. Management people are very kind at first, but rude on residents, It seems like number of parking space was never considered when it was built. Good luck when you try to parking after 5PM. There is on-going class-action lawsuit toward Water Parks management, Apparently, a good number of previous residents got screw up from the management. I bet management will try to recoup the legal expense via jacking up the rental soon. read more

I lived at Waters Park Apartments for 3 years and was for the most part pleased with the accommodations. The location, near W Parmer and Mopac, was excellent. The grounds were immaculate and the staff and maintenance crew were professional and efficient. There are however a couple of caveats to living there that a prospective renter should be advised of. First of all, the parking is limited especially after 7-8pm. Some apartments appear to have "groups" of people living in them, each driving at least one vehicle. To make matters worse, you have to be very careful when you do find that rare parking spot in the evening close to your apartment since Waters Park has a private towing company that they allow to wander the grounds at night and tow cars at their discretion that they feel are not parked "properly". I was horrified to find that my car had been "stolen" one morning only to be informed that it had been towed due to one of my tires being on the white line in my parking space. It cost me $193 dollars to retrieve it along with damage to one fender that the towing company insists was already there. A second situation that one should be mindful of is that although the apartments are lovely, the windows are covered with cheap, dollar store style blinds that are difficult to raise and lower and crinkle with minimal handling. When you more out, the staff inspects these blinds and charges you for replacing any and all that have even the slightest crinkle in them. You would be better off to remove these blinds during your stay and replace them when you leave. read more

Good apartment complex. Located right next to an undeveloped greenbelt so there is tons of green space surrounding the complex (nice!). Huge dog park and lots of friendly people. Price is good for the area and management does a nice job. Only downside is that the complex is ~20yrs old, so you can expect appliances and other apartment features from the mid 1990's. Overall, I recommend this place! read more

It's been almost a year since we moved into Waters Park Apartments and I can honestly say we made the best decision for choosing our home. We are in a one bedroom and cramped quarters probably come to mind, but it's actually very large and comfy. When we received the keys and looked around I was happy to discover it was very clean and ready for us to put our stuff away. I really appreciated that because it shows the office staff caters to the residents and makes sure we are satisfied with the place. It's also very convenient to get to any of the major highways from here especially Mopac...it's literally a right turn away. The office staff is friendly and knows us personally. Whenever Allison or Rupert is out giving tours of the complex they always wave hi, even if we are in our cars. The complex gives you the option of communicating via email and has proven effective if they need to let you know of anything critical going on in the area (water pipe breaking, etc). Also, you can pay rent online which is very convenient. They also throw the best and most creative social events. Earlier this year they had a chili cook-off where residents showed off their culinary skills. And prizes were awarded for the top 3 dishes! I love that we can bond with residents at fun events. A lot of complexes don't offer any social events anymore so it's a highlight that Waters Park does. The maintenance staff responds very quickly to apartment needs. They reply within 24 hours, but in my experience they get here a couple of hours after the request was placed. They have 2 pools in the complex, one in the front and one in the back. We love the one in the back because it is beautiful and large. It's really festive in the summer with the kids playing and people grilling. They even have a playground...talk about entertainment for the kids during the holidays. The only complaints I have is parking is horrible at certain times of the day, usually after people return from work. You will find a spot, but it may not be close to your building. And if you park on a line then you may get towed. And sometimes the water pressure is low. Overall, we are very happy here and have resigned for another year. Thanks Waters Park for a great living experience. read more

I have been at Waters Park more than once. This property is the secret of the area. A large property conveniently located close to the domain and a hop, skip and a jump from Round Rock or, downtown Austin. There are two pools. I'll let you in on a secret... If you use the pool by the office, you'll likely have it to yourself! The other pool has a wonderful outdoor kitchen. The dog park is great and the new hiking trail through the woods is really a cool touch. I do not understand the people who left bad reviews. If you follow the policies, the office will bend over backwards to make you happy. Work orders are addressed quickly. If you tear up property you are renting, expect to have to pay for it. It's not rocket science people! Wake up and take responsibility for yourself, you don't live with your mom anymore! read more

This is by far the best apt. Complex I've ever lived in. I've been here for 3 years and have had nothing but good things to say. Since I've lived here, the staff and maintenance has stayed the same, which says a lot about a company and management. I especially want to thank Allison, who has helped me through move in and all along the way. Liz, the manager has been nothing but kind and fair. I come from the Apartment Management industry in Austin and I think I have pretty high standards for Apartment Management. Waters Park has met and exceeded my expectations! I'm only leaving sadly because I can't afford it anymore...Not their fault! I love this place and wish I could stay! read more