About a month ago, I took my son to the ER, where he was admitted to the Behavioral Health Unit…read more The ER nurses and physician were professional, patient, and genuinely empathetic. We did have to wait a bit to see the doctor, but once he arrived, the admission process moved quickly and smoothly. I live in Northern Virginia but chose Sibley Memorial Hospital because of its strong reputation, especially compared to other hospitals I've visited in my area. During his stay, the Behavioral Health Unit staff consistently showed real care and concern for their patients. I visited my son every day and was always greeted warmly. The nurses were kind and attentive, and I often heard positive feedback about my son's behavior, which meant a lot to me. His psychiatrist at Sibley, Dr. Peters, also stood out. He took the time to listen to my concerns and even reached out to my son's private psychiatrist to better understand his situation--something no other hospital psychiatrist has done for us before. Thank you for everything you did. Please keep up the great work--it truly makes a difference. Helen R.

I visited a friend a few times and I was floored by the attitude of the kitchen staff. Borderline…read morerude on the phone, and very, very slow. They would forget orders. If you call one hour after placing an order they will still be unable to give you any information. Will take them over an hour to put the simplest meals together... When you consider the fortune that Sibley's charges, it is really mind-boggling.

I have had some faith restored in this facility. Medstar is a giant campus. It is easy to get lost…read moreinside all the buildings. But there are lots of staff at check in desks to direct you. Hubby & I spent time in the ER after an auto accident. The nurses and staff were very nice. I could keep up with my care by receiving updates on my phone. Lab results and X-rays are sent. The check in process seems much more efficient. I still don't like the crowded middle area of the ER. The ER bathrooms get an F. They are gross. We felt lucky to have one of the private rooms. The nurses are the gatekeepers to getting answers. I was able to get details and problem solve because people were willing to help me. Tips: Bring snacks and cleaning wipes. Most offices use media pads to check you in. They don't get cleaned after each patient. Hand sanitizer is provided. Panera is in the main building. You can order from the kiosk. If you are being picked up or dropped off - use the bus circle. Most drivers don't pay attention and will bail, depending where you are. The ER is the worst place to be abandoned. The one exception is physical therapy: National Rehabilitation Network. They have their own physical address and entrance. Parking is now $6. There are two free metro shuttles. The pick up area is by physical therapy at 102 Irving Street & the bus circle. Pay attention to the signs on the bus and ask the driver what the destination is. Otherwise you could be on an employee shuttle. The only places that validate parking: National Rehabilitation Network and the ER. Neuroscience has its own free parking lot. The gift shop has some snacks. It is near the main building, not far from security check in. Kindness matters. You will usually receive the same amount of kindness that you give.

I had the worst MRI experience this morning. I literally cried and was yelling, cussing to be let…read moreout after the saline solution pained my entire arm. No amount of flailing my feet nor using my free arm to swipe the inside of the machine helped. and as soon as I went in, I wondered why I didn't get the "help ball" to squeeze/alert if needed :( And thennnnn, I go back to my dressing room. The Sign on the door said, in use. I knock and wait. No one responded, so I entered. I get about 90 percent dressed when a Male employee walks in! Wtf. He apologizes and leaves. No knock, nothing! Just walks into a dressing room where the sign still said IN USE. He was wearing a burgundy type of scrub with I think was a long sleeve black shirt underneath MRI parking now has some machine that takes up about 85% of the parking. Apparently, many people were complaining about the white film/dust that was getting on their cars from top of the ER. This happened to me, and I posted on here about it. So that moved whatever issue to this parking lot. Will be there a few years, I was told.

It's a hospital... but it's so so bad... Tiny rooms, horrible parking situation, bad location…read more Unless you are taking metro, it's really not accessible friendly if you need to get here for any kind of testing or any kind of stay. Doctors that performed the surgery never came back to speak to us. Acute PT got frustrated when we said we would need more than one week for a broken hip and arm, left the room in a huff and quite upset because we needed more long term PT care for an elderly person who couldn't walk nor use a bathroom solo. Nurses hardly ever brought anything that was requested i.e. ice bags, ice water, or juice cups. They left an elderly person with a broken arm to try and open food containers on their own when food was dropped off rather than assist with opening containers so she never really ate much because she had no help. This place is an absolute disaster for elderly patients. Quality of overall patient care was not good and if it wasn't the only place we could go for the complicated surgeries she needed, we would have definitely picked a different hospital.

I have been a patient at GW for more than five years now. Over this time, there have been many…read morethings and people I truly appreciated about the hospital. However, it pains me to say that the quality of care, professionalism, and overall patient experience have declined significantly over the years. Last month, I had an appointment scheduled for 10:30 a.m. I arrived early, yet I wasn't seen until 1:15 p.m. There were no apologies, no consideration that I am 20 weeks pregnant, and no acknowledgment that I am a working professional who had taken time off from a full-time job. It seemed like none of that mattered. When I was finally seen, I was spoken to in a dismissive manner, as if the inconvenience caused was my fault. When I questioned the delay, I was told that they had patients back-to-back, but isn't that the very reason appointments are scheduled and spaced out? Now, at 24 weeks pregnant, I had an ultrasound scheduled for October 28th. I received a call saying the technician was unavailable and my appointment would need to be rescheduled for October 31st. Today, as I was on my way there, I received another call telling me it had to be rescheduled yet again, now for the second week of November. I also have another ultrasound scheduled around that time, and when I asked for clarification, I was simply told to "check if you still need the prior appointment." This is deeply concerning. Does a hospital not have backup staff or contingency plans in place to ensure patients are seen as scheduled? Does an entire department stop functioning because one person is unavailable? How is it acceptable that one staff member's absence disrupts care for all scheduled patients? It truly makes me question whether GW still takes its patients seriously. Has compassion and quality care become secondary? Are staff members no longer trained to communicate with empathy or handle patient concerns appropriately? It's disappointing to see such a reputable healthcare institution become increasingly careless about those who trust them with their health and well-being.

Happy Fourth of July everyone!!! I was on the National Mall…read morewatching the fireworks in DC Awesome just as always!!! Came down with heat exhaustion riding my bike home. A friendly American called over the police as I was passed out, the kind police officer contacted an ambulance My exhaustion was serious enough to have to be taken to the emergency room over at Howard. The staff was caring and polite and helpful!!! One couldn't ask for better treatment!! Thank you Howard

Hello. This Entity is Extremely Unprofessional. Their staff now or at the time of my interactions…read morewith it could not careless to rectify a situation they caused. They'll blamed for their Lack of professionalism it on President Trump, timing, yourself as the patient and so much more. There is no Form of any accountability anywhere at the Facility. They have a number to complain about the service there. No one at that said number even does the bare minimum. I never got a resolve, from the woman who over sees the program, to another woman who talk to me more than the people at the location even did. Both did Absolutely Nothing. All because I had wanted to switch my Dental student. Even at Lincesed Dental offices a patient can ask to change their Dental professional. I would Highly recommend that a person doesn't waste Anytime on this company and or their services.

I donated a kidney at Georgetown. My surgeon was Dr. Verbesy and she was wonderful. Zero post-op…read morepain, great follow-up care, caring office staff. Highly recommend

Horribly incompetent and unresponsive surgical schedulers who don't return phone calls or provide…read morenecessary pre-surgical screening orders. I was told by my orthopedic surgeon I needed surgery ASAP for a back injury that had severely compressed my spinal cord causing me to lose the ability to walk or drive. The scheduler was SUPPOSED to call within the next three business days. They never called so I called the scheduler and got her VM box. Left the requested call back info - an never received a call.... after three more calls, I finally got a callback and was told an incorrect date for my surgery... and then she went on vacation with zero followup by anyone else. i was told by this useless scheduler that I should receive my surgical packet with the necessary orders for presurgical screening by my primary care doctor in the next few days.... a month went by with no surgical packet ever sent - because she was on vacation.... WTF Medstar? You guys just drop everything like that? So next I get a call from Medstar saying they received a fax with results for a CT scan I had done and didn't know why. I had to TELL THEM I had surgery scheduled - or at least I thought I did.... and when I found out the date, it was an entire month later than what that incompetent scheduler lump told me... okay.. nothing I can do about that, but WHERE were the presurgical orders I was told I would receive a month ago?.... They told they'd call me right back. No callback - not that day, or the next two days...so I called again and once again, VM... left a message with callback info and once again, no callback... This had become a ridiculous circle-jerk by now - you can't get ANYONE to do what they say they're going to do, and you have to end up becoming a pain in the neck in order to force someone to do their damn job!!! I called the Dr's office and told them what was going on and asked to speak with a hospital administrator because this degree of incompetence and lack of any consideration whatsoever had gone on too long and I was about done trying to get anything done with Medstar... and after I threatened to escalate, someone finally emailed me the surgical packet they never mailed - the surgical packet they promised they would over a month ago. When you're ill and struggling every day, this level of uncaring, inconsiderate incompetence is what you now have to overcome, it's infuriating and only adds to the stress and discomfort you're already having to deal with.... because people won't do what they say they will do.... you can't trust or believe a damn thing from anyone at Medstar it seems. My surgery is less than a month away now and I've had to make an appointment with a doctor who isn't my primary care doctor because I didn't get their damn packet in time to make an appointment... so now I have to go see a different doctor who has never seen me. That's really screwed up. If I had this to do over - which I may find will end up being the case - since I don't trust or believe anything these people tell me anymore, I'd go elsewhere because I doubt any other hospital group could be this thoroughly incompetent, inconsiderate and unresponsive.... I'm not going into this surgery with a sense of comfort or trust and that's entirely due the incompetence and lackadaisical uncaring attitudes of the schedulers and supporting staff..... I trust the Doctor, but that is where the trust ends. If I had to do this over, I'd go elsewhere....

The new beds are horrible. They constantly make loud noise, and my 7-year-old couldn't rest or…read moresleep post his surgery. The excuse for the distressing loud noise is to keep the bed dynamic and create some movement for the patient. But the BIGGER ISSUE is that the patient CANNOT rest or sleep due to the loud noise of the bed!!! How is this acceptable!!?? Is it even legal to prevent the patient from getting any rest or sleep post surgery???

My 10 yr old was at a local hospital (HC) and was told to transfer my son to Children's in DC. They…read morehad to wait for them accept us and finally got confirmation at 7 pm. Transport was "arranged" for 9:30 pick up. We were supposedly waiting for a "room" didn't get picked up till midnight. Get here and the room isn't ready. Are left waiting in hallway for another hour. After driving an hour to ex from Germantown. It's like an assembly line. I heard the same speech given to four families. We never got admitted and were placed in the ED and in a room with three other families, two of which got discharged and two more were placed. My son's breathing is still slightly "labored" but we are being sent home. To do treatment at home. So we travel an hour to have our time wasted. Other hospital said if his o2 was in high 80s, the low 90s it's concerning. From a puminologist at HC apparently here it's not a concern. My son is still congested. Besides steroid and more nebulizer treatments, nothing else was done. The attending at children's told the PA at HC my son needed antibiotics, one at 3pm when we had arrived at HC and that when he was transferred they would administer another dose and he needed to be under close observation. NONE of this is happening now. It's just more steroids and asthma meds and get out. They don't have pillows, the chairs for the parents are uncomfortable and I wouldn't recommend this hospital to an enemy. All they do is waste parents time and not figure out the issue. I was told his blood showed inflammation and infection. Here they said no. It's just a virus. The room is dirty.

My one star, like probably most listed here , is standing in for what I want to give- NEGATIVE 10…read more Or just a skull and crossbones emoji. Do not come here. 90percent of staff are uncaring and sleep walking. I will say when I finally saw the 2 doctors they seemed very confident, smart and kind and ran good tests. But then I never saw them again. This is not a functioning ER. I feel bad for the staff and our city and the people forced to sleep here but this is a homeless shelter/ overdose clinic with some medical equipment. And GW is doing a bad job at all 3 of those things. The rooms are not as clean as hospitals (or homeless shelters!) should be- the bathroom had no soap! The person who checked us in was nice/ treated us as people. But the next woman said noting to me, never made eye contact, took out a needle and put ii in my arm. What is it? Why? What's your name? Truly the just the very basics of human civility. I tried to be calm and polite and ask, what is in my arm? She just growled something. It went on like that. I waited about 4 hours. I'm an otherwise healthy person who fainted twice for no obvious reason- because I hit my head they wanted to do a ct scan. Fair enough. I'm finally in a bed in a room with 3 other people, a nurse who is hard of hearing and also has this generalized annoyance/animosity toward all patients reads my chart with my personal information like my SS # and address at the TOP of her lungs. I ask her nicely to stop but she keeps going. Then, bc I'm in a bed with side rails and tightly tied-to an IV , when I have to go to the bathroom I can't. I'm literally stuck. I yell for help and nobody hears, nobody comes. I was told I'm a "fall risk" but i take out my IV (blood falls everywhere so I use the blanket as a tourniquet) the fluids from the IV is now shooting around the bed and still when a nurse come in she notices NOTHING. Just tells me to sign my intake form. Intake? I'm clearly leaving! This woman fails to notice that I've gotten out of bed, yanked out my tubes, and am actively bleeding! It's almost hilarious So I walk out the door. I explain to the person at the front desk what happened and he says, truly half asleep, oh...sorry about the waiting. But then it's byegirlbye. Not like, let's get your chart, are you ok? How are you getting home at 4am since we just called you a fall risk? He just goes back to half sleeping. Please do not go here. And whoever runs this place, please do better. honestly I felt safer at home. At least there if I yelled, my husband would help me. And if I'm going to die from a blood clot I'd rather do it at home than in there.

I saw Dr Palak Turakhia Sampat June 1, 2018. I had been in a car accident on 14 October 2017. The…read morephysical therapy place I was going to was actually harming me and keeping me in pain. Dr FITZPATRICK WILSON at MULTISPECIALITY (now EXCELSIA) finally relented and let me seek better help, but he must have called ahead to talk with Dr Turakhia. It was recommended by one of my doctors to go to GW after I complained about the care at MULTISPECIALTY. I thought I could go to GW for physical therapy and get better care than the place I was at. DR WILSON must have called ahead (I'm guessing) telling them I was a pill seeker. The young woman, Dr TURAKHIA must have been fresh out of med school. She didn't look me over properly, didnt look through my files, told me I probably had arthritis in my neck and that I already "had been injured in my back before and this accident set off my old injuries". She only looked at my neck. There was no back exam. She said she "didn't" prescribe pain meds. It was so strange. I was flabbergasted and was like "wait I thought I was going to have a care team and physical therapy..." "oh so you want physical therapy? Ok, I'll write for water therapy!" and she wrote a script for water therapy and dashed out the door. Next appointment was like months later if I remember correctly. I saw her in the lobby on the way out and she ignored me. She left me no choice but to find care elsewhere. I had no idea you cannot just stop pain meds and need to be tapered off or you risk withdrawals. I was in the ER so many times from 14 October 2017-2018 because the physical therapy chiropractor, Dr Richardson, was harming me with his malfunctioning equipment that he just laughed at as he kept shoving me in the back. He didn't get that he was making things worse. So I would end up at the ERs looking for like Tordol or something for pain. I wasn't looking to just increase my dose of opioids or "take an extra pill". I was being incredibly cautious. Like why didn't anyone actually TEST ME for alcohol & other substances? Like the neurologist, DR SYME, prescribed AMITRIPTYLINE and ALSO did not taper. DR WILSON had cut me off my medications of HYDROCODONE and DIAZEPAM at the end of APRIL. I was OUT OF PAIN MEDS two weeks after I stopped seeing DR WILSON. I didn't see PALAK until 1 JUNE 2018. I had 16 years of sobriety at the time and everyone treated me like I was a pill seeker...I couldn't find care or get refills. I ended up at SPINE & PAIN CENTER where they ACTUALLY took care of me. They said that it could have been too early for physical therapy. They took my pain seriously. And no I didn't get more HYDROCODONE & DIAZEPAM. I didn't know any better so I ASKED FOR A LESSER known evil, another opioid, and they idiotically prescribed TRAMADOL. It would be this mixture and KLONOPIN, but not the HYDROCODONE & VALIUM prescriptions, that must have sent my PSYCHIATRIST for a loop. Doctors in charge of my care: DR DENNIS GLICK, DR TODD CHRISTIANSEN, DR FITZPATRICK WILSON, DR BRUCE KEHR, DR SYME, DR FISHKIN, SPINE & PAIN CENTER in Silver Spring, DR PALLAVI BELUR in Rockville. At SPINE & PAIN center, I received injections into my spine on 3 AUGUST 2018 for the pain I was in. TURAKHIA never looked at my files. DR FISHKIN had taken MRI's. I was doing DRY NEEDLING for pain on top of pain medication and the needling worked better than the medication! I did not see anything wrong because I was looking for better care & my doctors were out to lunch. This doctor, Turakhia, does not listen and does not do a proper evaluation. I received no proper treatment and was forced to go elsewhere. Blog explains: tooshallpass13.Wordpress dot com Wow, I should have read the reviews before I met with her. She's a run of the mill doctor who probably got into this for the money.

Now closed, this was the best hospital in town for all women!!…read more I worked at Columbia Hospital for Women as an RN for 18 years. We gave World Class Service to our patients. All the employees were like family, including the doctors. Best place ever to have a baby ( I had both of my daughters there!). We were ahead of our time in the 80's and 90's in the OR, doing advanced laparoscopic gyn surgery before anyone else was. Too bad greedy capitalist insurance company's put us out of business. We would not sell out and compromise our care. Our beloved Dr Rifka put out huge sums of his own money to keep us going at the end. No one took a raise for several years either, but we never quit. COLUMBIA HOSPITAL I MISS YOU!!!

I am looking for my medical records from Columbia Hospital for Women which closed in 2002. Does…read moreanyone know where I might find them? I have been looking for several months.

Yesterday morning I may have ruptured my Achilles tendon but after a visit to Georgetown University…read morehospital I still don't know. But what I do know is for someone who is paid as a medical professional why Alex would move a near incapacitated patient in a wheelchair without shoes from the warm area near the door to a colder area after midnight when the facility had a heated area less than ten feet away. I almost fell trying to maneuver a wheelchair meant to be pushed by myself I was left alone in this wheelchair as my foot continued to swell for hours. I decided it was best to seek help elsewhere or at a better time. They chose to be unresponsive and unhelpful to the point of making my wait for a car more uncomfortable by again moving the wheelchair from a warming area to one that was cold. After this experience I went home I've been up all night. I attempted to call the ER and after having to be explain this traumatic visit to Julia another "medical professional " there instead of telling me " sir the charge nurse isn't available you'll have to try back at another time " or anything of the sort, her choice was to put the offending party on the phone to re-offend me. I don't know what type of facility this is but after dealing with similar treatment at other places ( none this egregious) I don't think my best option is to purchase a bubble to live in

My husband had a very serious crainiotomy at Georgetown several months ago. (Actually, what type…read moreof brain surgery ISN'T serious???) The Neuro ward could not have been better. They always showed up in the room within 10 seconds of being called. They were very respectful of my husband's condition and they treated him with competence and compassion. Not even one nurse had a bad attitude. Also, as a family member they kept me properly informed every step of the way. So, why not 5 stars? 1. After being discharged it is almost impossible to get back to your surgeon by phone. Endless phone trees. Very hard to even leave a message. Perhaps this was a unique situation with our surgeon, but l doubt it because he is a stellar surgeon who is caring and very patient-oriented. 2. The ER at Georgetown is the worst, worst, worst ER I have ever encountered. Always a wait of several hours, during which your place on the waiting list is frequently lost. Yes, you read that right : you are often there long enough - - without being seen-- that you'll be fortunate to survive several shift turnovers of nurses. HOWEVER. if you are lucky enough to finally see someone, they are always understanding and professional. DO YOURSELF A FAVOR : Call the Sibley Hospital ER and ask how long their wait is. There usually is NO wait. Or, preferably, if you have a an emergency issue that needs to be addressed immediately, just go to SIBLEY in the first place! . It pains me to highlight these 2 serious problems with Georgetown University Hospital, because in general things couldn't have been better during my husband's operation and recovery. Just be sure you are fully recovered before you allow yourself to be discharged! Once you're out, you're out and on your own! Would I go back to Georgetown University? Absolutely YES!

On March 1, I went to the Emergency Room at Virginia Hospital Center in Arlington after severely…read moreinjuring my hand. I was in intense pain and it was serious. I ultimately needed 17 stitches. What could have been a frightening and overwhelming experience instead became something I'll always remember for the compassion and professionalism shown to me. Every single person we encountered treated me with patience, kindness, and urgency. I never once felt like "just another patient." I felt cared for. PA Patel, who stitched my hand, was extraordinary. He was meticulous and deliberate in his work, but what stood out even more was how he treated me and my wife throughout the procedure. He explained everything as he went, answered our questions without hesitation, and maintained a calm, steady presence that gave us confidence and reassurance. You could tell he takes pride in doing things the right way -- not just clinically, but humanely. And Nurse Nick brought something just as important -- warmth and humanity. She was upbeat and genuinely kind, taking the time to connect with me as a person. That kind of personal care means almost as much as the medical expertise. We walked into the ER anxious and in distress. We left feeling grateful. To the team at Virginia Hospital Center in Arlington: thank you for treating me not just effectively, but compassionately. Your professionalism and heart made all the difference.

Came to the ER here very unexpectedly while in the area. I'm not from Virginia and had no idea what…read moreto expect. Cons: no live wait time on website, registration staff who truly DGAF, dirty waiting area Wait time: 2.3 hours just to get into an exam room (I was balled up in a corner in pain and begged for a blanket because it was cold inside and 50 degrees outside. They triaged me, took blood and urine and had me remain in the waiting room. Once I actually got into an exam room, things started to move more quickly. Care: Dr. Sidara was actually the saving grace here. He was incredibly nice and thorough, spoke to me with respect and care, and worked to address my issues as soon as possible. He was even able to pull info from past doctors visits, which included a slight ear infection and double checked my ears while I was there to make sure he didn't miss anything further. I won't go into all of the details of what he discovered, but had he not caught one thing in particular, I might still be in excruciating pain. What I didn't like is the fact that I was in an exam room for maybe 30 minutes, then they took me to get a CT. And once I finished the CT, I was not taken back to the exam room, but taken to the "results waiting" room. There, my IV hung in front of me, without being connected, for about an hour. When all of my results were back, the doctor returned to me and told me all the findings and the plan moving forward. I do wish they would have kept me overnight so that I could continue to be monitored and receive pain management medication, but I understand that's not necessarily typical treatment for what I was experiencing. Shortly after the doctor checked in with me, my discharge papers were drafted, and I was on my way out. I was there from 3:50-9 p.m. ish.