Brandi with an (I) has been BEYOND amazing and comforting!!! She made my appointment this week very…read morecomfortable and was very assuring ! I look forward to her ALWAYS moving forward ! I didn't get poked a bunch of times until they found my vein!

This place is bad service but I met a lady in the physician named Annette that is very nice.read more

Nurses need to get off of their cell phones. They need to make customers feel more comfortable and…read moreshow more empathy. People are on their phones while people are bleeding and vomiting in the waiting room.

I've been here for 5 hours in the ER and nobody has been…read morecalled yet. I recommend any other Ochsner than this one. the care is horrible.

I had a great visit today. I was able to get a check-in time by calling, and they took all my…read moreinformation over the phone. By the time I made it to their location, everything was ready for my visit with the doctor. The staff was extremely friendly, professional, and courteous. Thank you for all your help Jabril, Keiffer, and Hailey.

From the owner: At The Urgent CARE, we strive to set a new standard in urgent care medicine for our community. We…read moreprovide the most advanced, comprehensive medical services and treatments for all urgent medical needs. Our qualified staff is fully dedicated and deeply passionate about the comfort, needs and CARE of our patients. Most importantly, we believe our communities deserve access to affordable, convenient and top-quality patient CARE. Founded privately in 2004, we have served our community for nearly 20 years and have expanded into surrounding communities to serve more patients. We have served more than 500,000 patients and will continue to be a leader in healthcare the Southern Louisiana area.

Receptionist was so rude. No motivation to help. Purposely asked misleading questions and giggled…read morewhen I was confused. Maybe a health facility shouldn't hire people who would rather you die than do their job???

I came to these lcmc ,that is on the VA Website as a current urgent care provider. I had both of my…read moreDV id's but forgot my VA healthcare card. This place knows I was a disabled veteran turned me around and told me I could not be seen to to not begin able to be verified which is BS. I needed urgent care and was turned around and told to go next door to Ochsner. Do not go here they are very unprofessional asf and lairs. Waited 45 minutes for nothing and still haven't gotten seen for my disability.

Insane and cruel ER staff. I woke up in the ER, didn't know where I was. Realizing that my bank…read morecard and my phone (which contained my banking info, among other things), I asked a few times to simply make two phone calls to freeze my card. Some crazy Doctor put his face real close to mine and said "I will put you in restraints!" The next day, they still wouldn't let me make two calls. Then they were mad at me for not staying for a week. I just wanted to get to a phone to call my bank. Had I been able to do that, I would have gladly taken their advice and stayed for further care. Then they double billed me. Total savages.

Brought a friend there for suspected food poisoning. ER staff friendly enough, she was treated with…read moreIV fluids and antiemetics. Area was dirty, IV start kits on floor like a code had taken place. I would go elsewhere for more serious issues.

Born here, had most of my medical care here, will never step foot in an LCMC establishment again…read more Dr. Isaac Crawford (3434 Prytania, Ste 460) referred me to a specialist at East Jeff who was not taking referrals. He never addressed this with me again, nor the issues I complained about. Instead of helping me find a new GP when Dr Crawford unceremoniously left his position without offering me refills of my life-saving medicine, the secretary Desma said "Well, you missed an appointment, that's why he left, you gonna have to wait till August". I promptly called someone else not named Desma & they got me an appointment the very next day with a NP. Not that this helped-- The LCMC affiliated clinic REFUSED to see my supplemental insurance while demanding a copay to be seen. Found 2 doctors- WHO SPECIALIZE IN MY ISSUE- in Ochsner's network with availability this month. LCMC is a farce and you evidently need only have a room temp IQ to work here.

November 10, 2025…read more This is a long personal story of my recent experiences at LCMC TOURO and Ochsner Jefferson Campus hospital stays with two very different outcomes. I have intentionally omitted names of Doctors involved. That information is readily accessible to those who wish to see it. My wife and I have been LCMC TOUO patients for 6 years. The medical professionals at LCMC TOURO have been friendly, professional and caring in providing for our health needs until this most recent disheartening event. Recent Event - Terry Edwards On September 17, I had a complete right knee replacement . On Saturday September 20, I experienced a severe panic attack with chest and back pain. My wife called EMS, and I was then transported to Touro ER Saturday Afternoon: Once at Touro's emergency room I underwent several tests and was evaluated with a heart attack. Early Monday Morning: A team of doctors came in to speak with me as to what they planned on doing next. It was determined that a Catheter Angiogram was to be performed. Shortly after that determination a lady came in and reviewed a document with me explaining the three possible outcomes of the test; nothing would be done, stents, open heart surgery. I signed the document and she left. The Catheter Angiogram procedure was performed. I was awake during the procedure. My personal cardiologist very briefly casually spoke to me just before procedure began. I did not see or talk to my personal cardiologist again during my entire hospital stay. Why? He was my cardiologist for six years. So truly sad! When I was returned to room recovering from Catheter Angiogram several persons spoke to me. I do not remember exactly what was said except the mention of open heart surgery. I do remember my reply was NO, I would get a second opinion. My wife was physically in my room during my hospital stay from Saturday late afternoon to Monday afternoon, except Saturday and Sunday late nights. She did not arrive on Monday until about 1030 AM , after team doctors spoke to me about my condition and their proposed treatment plan. My wife was never contacted by a doctor treating me. Not once did any team doctor inform her of my status or what medical treatment was recommended. No doctor spoke to her until Monday afternoon on my discharge day. Monday, Discharge : On Monday afternoon I waited for a doctor to be discharged. At approximately 1630 after expressing my concern to nurse to be discharged. A Cardio team doctor showed up and stated to my wife and I that the team determined that open heart surgery was their determination for treatment . We asked for hospital discharge to proceed. At approximately 2000, I was actually wheel chaired to my waiting car. Discharge Documents: My discharge documents , What's Next stated follow up with my primary doctor. Why not my established cardiologist? I did schedule an appointment with my primary doctor. She reviewed the TURO hospital team findings and showed me the several vain blockages on computer screen. She instructed me to contact my cardiologist. I scheduled an appointment with my cardiologist. The earliest I could see him was 25 days . Really!!! My TOURO Doctor Evaluation: I fully understand that life saving decisions are based on known facts, and level of experience of doctors providing medical treatment. I also fully understand that one team of doctors may believe what is the right treatment another team may disagree. That is why I as an 82 year old male in moderate good health wanted a second opinion. Open heart surgery for an 82 old at best presents many serious challenges and serious life threatening conditions. And at best, a long anguishing recovery time. I also understand communication between patient and their treating doctors is paramount to insure success for treatment. That did not happen with my treatment at LCMC Touro. Treatment at Ochsner Jefferson Campus: On October 27, I was admitted to Oshsner Jefferson Campus for heart related issues. The attending medical team requested my heart photos from LCMC Touro. After reviewing heart vein photos, the lead Cardiac surgeon determined that three heart stents were required for treatment. Three stents were inserted into damaged vane areas. I was discharged from hospital one day after stents were inserted into damaged areas my vanes. In summary: Disappointed, is my evaluation of my treatment at TORO. Perception is reality in the eyes of the beholder! The questions I ask myself. Was my established Cardiologist involved in my treatment? If not, why not? Why did I not personally see my established cardiologist my entire hospital stay? He knew my medical history best. Why was my medical condition explained to my wife not until discharge day? Was my age of 82 and medical condition history evaluated prior to diagnosis for open heart surgery? After being discharged from hospital why did I not receive a wellness check call from my cardiologist or his representative?

Two procedures preformed and the care was over the top professional and made me feel at ease. Small…read moreprivate parking. Both times it was a one day deal, I checked in and by early afternoon I was being picked up and whisked home. The staff was sooooo nice and I gelt safe and cared for every step of the way.

Went to the ER four days ago. Most of the staff were fine. I had a nurse stick me a few times that…read moreleft big bruises. He did have the wherewithal to call in a more experienced nurse to start my IV. The facility itself was rather atrocious. The lavatory was absolutely filthy. I used it three times over several hours and it was never cleaned. The housekeeping staff however, were very busy emptying trash cans over and over. The whole physical appearance of the place look like a hospital you might see in a second world country.

My husband was scheduled to have a vasectomy with this clinic last January (2020). We ended up…read moredelivering a baby three weeks early and he developed a severe case of jaundice. We had to reschedule for the following month. The clinic called and rescheduled for the month of March. They ended up calling us and rescheduled us for April because of Covid. When my husband and I physically got to the office it was closed. No one was answering the phones and no one was there to unlock the doors. We decided that since Covid was causing issues we would postpone the procedure until it slowed down. We rescheduled to come back in in March 2021. My husbands military training was extended and we scheduled to come back in April. The day before our appointment the clinic called and said we needed to find a new doctor and that they were not willing to work with us because we rescheduled too many times. We had to change appointment times twice and the rest was on them. It's a shame they waited until the day before the appointment to notify us that they wouldn't see him. We waited another month for the April appointment. We notified Tricare about the issue and all our friends, family, and military families about the treatment and they won't be going there either. They lost a lot of business for their poor treatment of our military member

I went last April for a soar throat and cough. The doctor examined me for about 5-10 minutes. He…read moredid a Covid test, and gave me steroid shot. They charged me almost $500 for this visit. I paid my $40 co-pay, and then they sent it to my insurance company. My insurance company put it towards my doctor, and I still have to pay $140.78. I spoke to a supervisor and I asked her if I would have come in and not used my insurance, would it have been cheaper? Her reply was, you have to get the price before the services are performed. These doctors and hospitals are literally gouging the customers, and then the insurance companies are sticking it to us. Be aware of this place because this is how they handle business. Not to mention it took almost 40 minutes to talk to a supervisor. Nothing but greed from Ochsner!!

I came here for a follow up to a sprained ankle. I waited for over an hour. The entire time, the…read morestaff were loudly discussing their upcoming work schedule.

I am on a work trip, and needed to be seen for worsening cold symptoms (fever, etc). The staff were…read morevery kind, supportive, and took my concerns seriously. They sent my meds to a pharmacy that was open late to ensure I could get them that evening. communication was wonderful. The front doorbell does need to be fixed. Otherwise I would highly recommend this urgent care.

On vacation we needed assistance and picked this Urgent Care. It is a small facility with a minimal…read morestaff. They do have an x-ray and other equipment. It was about a 90 minute wait, which is what we were told at check-in. We were happy with our medical treatment. There is also a CVS a short walk away.