I used to go there when amy was there.She was fantastic for orthotics.No longer there, the owner…read moretook over.She didn't know what he's doing when I tried to explain the insurance policies.He got extremely mad and started combing.All kinds of names told me.I can go somewhere else.So I am

If I could give zero stars I would The customer service is disgusting people are nasty and rude…read morethey were not processing a prescription properly and if when the insurance company tried to tell them that they were doing it wrong they got nasty with the insurance company and and pretty much didn't care now they just don't want to be bothered with having to fill the prescription disgusting Customer Service I would avoid this Pharmacy at all costs

I love this pharmacy. Naga, the pharmacist, is wonderful...always willing to call my doctors when…read moretheir office screws up on a prescription and ready to answer any questions I have. After years of going to CVS, where it seemed every other re-fill was botched, late or put on old insurance it is a relief to work with Naga and her staff. I also love being able to do business with a LOCAL merchant.

This is the best pharmacy in the county. They are personable, professional and kind. Very organized…read moreand communicative.

I was always owed medications. I switched pharmacy because of this. After switching to a different…read morepharmacy, I needed some refills and I was unable to get them at the new pharmacy. Idk if Madison pharmacy had charged my insurance for meds that they had not given me but I did go back to Madison pharmacy and made sure they gave me the meds they owed me. It was always something with them.

I've only heard wonderful things about this pharmacy from my community. I always hear that they're…read moreable to get medications in stock when other pharmacies are backordered. Unfortunately, I have did not have good experience here. One of the prescriptions that I usually get at my regular pharmacy was not available. I called Madison for assistance to see if they could get the medication. I was quoted a ridiculously high cost for this medication - a medication that is approved through my insurance for a $5 copay. The pharmacist told me that he would be able to get the medicine, BUT that it would cost me hundreds of dollars! This doesn't make any sense when it's a very low co-pay for me at any other pharmacy. He could not actually explain why the medicine was not covered at the regular $5 co-pay at Madison. All he kept saying is that the medication is expensive. Yes - it's expensive when you don't have insurance. But I have insurance and the medication is covered under it. This is quite alarming to me. I confirmed with my insurance company that I should be able to pick up the medication at Madison for $5. They confirmed this and even called the pharmacist to try to understand why they were quoting me hundreds of dollars. We thought maybe there was something that we were not understanding. When my insurance representative got back on the phone with me, he said that the pharmacist was claiming that he now suddenly could not get the medication (after he told me minutes before that he could). My insurance representative also said that the pharmacist seemed bothered and annoyed by the call, and tried to rush him off the phone - and also would not explain to him why their pricing was hundreds of dollars when it should've been meeting the insurance co-pay of $5. Something seems incredibly shady. For this reason, if you're able to get your prescription covered, I'm sure you'll enjoy the benefits that everybody talks about at this local pharmacy. But if you encounter something like what I encountered - beware. And call your prescription insurance company for cost verification before desperately handing over hundreds of dollars you don't have to. I hate to wonder, but In my opinion, it almost seems as though Madison was trying to price gauge (knowing the medication was unable to be obtained at my regular pharmacy) for their own benefit. Once they realized I was not willing to pay that ridiculous price, their tone suddenly changed, and then the medicine was suddenly no longer available to them. Something doesn't add up. I should add - in the past, I have had this same prescription filled at Madison a few times and never encountered this problem. And my insurance has not changed.

Honestly - this pharmacy has earned it's 2.0 rating. However - it's open 24 hours and in a pinch,…read morethis place is a round-up. Pharma staff is pretty rude at night but like I said, in a pinch, you respond with a smile. Get in, get your meds and get out.

An absolutely terrible pharmacy. They never return the voicemails that have to be left. There are…read moreno shopping carts to use when shopping. Nothing that helps a person using a cane! After a 4 month use I went back to my original pharmacy which is Walgreens!

I called and asked when my sons Rx would be ready. I was told 5:30. I brought him for a haircut in…read morehis wheelchair and then let him stay in the van while I ran in to get his medicine at 5:45. I was told come back in 30 minutes. There was nobody in line. SIX people were working in the pharmacy section. I explained that I scheduled his appointment and was told his rx would be ready. The girl said come back in 30 minutes!

This is a really impressive pharmacy mainly because of the people working behind the counter. They…read moredo a great job of helping you out with understanding your medications what they are for and how to use them. They are always courteous, friendly, and willing to go the extra mile when necessary.

I have been waiting for months for Rite Aid to hire a pharmacist for week ends..I have been using…read moreyou for years. Well today, I had to have a prescription filled or end up in the hospital. I had a last-minute emergency. COULD NOT, BY NO MEANS WAIT TILL MONDAY !! I ended up going to CVS, 698 Post Road. Rite Aid , how the heck DO YOU expect to keep your customers?? Today did it for me. You have had more than enough time to fill the weekends. TOTALLY IRRESPONSIBLE.

Clean store. I got harvest snaps which I love and ate in the store. Cashier was on her phone as she…read morechecked my friends and I out though, which I thought was unprofessional. There also was a deal for money off some candy and it didn't ring up and the cashier didn't bother to check it out after it was brought to her attention.

I've only had 1 minor issue w/ an online pickup order. The associates couldn't locate it at 1st but…read more1 of them finally grabbed the product from the sales floor & scanned it. Problem solved! Personally, I never had an issue w/ the pharmacy fortunately. I read the other reviews & this location getting a bad rap on both sides. I never had that kind of experience in either the pharmacy or retail side & I've been coming here for years. Sometimes you can get lucky & there's hardly a line or no line at the pharmacy or front checkout. In the front there are self-checkouts if you're in a rush. The cashiers are always pleasant & helpful! While the staff can look a bit stressed(understandable since the store often seems understaffed & it can get busy),they always do their best. Kudos to them for pushing through! The sales floor is consistently clean, well-stocked, & organized. I know it's not easy to maintain,so big thanks to the staff! I will definitely continue to come here for my medications & to use my coupons on the retail side. Sometimes the CVS app has valuable coupons you can load into your account. Ding,ding b/c who doesn't love a deal!

If I don't take an antibiotic for a few days when I have a raging UTI, will I die? My doc called…read morethe script in early Friday AM, and a text came in around lunchtime that they've received the request and will text when it's ready. Note: that would be a total lie, once again. Waited. And waited. Called their mobile number around 1 p.m.and was told it would be ready in 5 minutes. Didn't get a text. Called again and was told it wouldn't be until after 5:15. Decided to drive there anyway. I knew they were lying (based on past experience). Waited in a long line, only to be told they didn't have it in stock. The pharmacist had to step over loose bottles and pills all over the floor, and even grabbed a couple of plastic baskets filled with assorted bottles, checking each one, hoping against hope that one would be antibiotics. No luck. They sent me to another branch. I will never, ever use that CVS pharmacy again. And it's not their fault, it's corporate trying to make a buck by understaffing the place. And that's no lie.