We have an old home, over 100 years old, and over the 20 years we've lived here, we've had quite a…read morebit of work done. Superior Structures has been, by far, the worst company we've had to deal with. Our initial request was a 5' tall fence, with 3' of privacy fence and 2' of lattice at the top. We live in the middle of Lafayette and have a relatively small yard. A few blocks down from us is the exact style of fence we wanted. We informed Superior Structures of what we wanted, let them know the location of the fence we wanted to emulate, and they assured us they would produce a fence "better then" the fence we were trying to mimic. Our initial impressions were positive. Work started out well, I removed our old fence and had everything cleared for them upon their arrival. They laid in 4x4 uprights for the general fence and 4x6 for the gates (3 gates in total). Then the building of the actual fence began, and things went downhill immediately. First, they began building the fence at a 6' height, a full foot higher then we had agreed on. Upon being informed of this, they told us it's too late now, and tried to tell us that any modifications at this point would be an additional fee (this fence was already costing us $8,000... Partially this was due to Covid price increases... but this was $2k more then the closest competing bid). We finally talked them into correcting the issue after showing them proof of the original agreement. Then we were informed that they could not purchase the straight lattice (instead of the 45 degree angle you typically see) for a reasonable cost, and that they'd build it. Each section was built with 1x2 treated lumber, which would've been great if they'd checked the pieces for straightness. They did not, so the lattice looked closer to spaghetti. Upon "completion" of the project, the tops of the gates were not level with the fence, they'd shortened the fence, but not the gate, so we again had to have them fix that. The tops of the fence were not level, they did not flow with the ground level, nor were they level at the top. So there was no strategy for flowing the fence from one section to the next. Additionally the separating wood between the privacy lower and the lattice upper were neither level with the top, NOR level from segment to segment. The privacy segment, instead of being framed and inserted into a frame, were just tacked onto the front. the lattice was tacked together with staples, and later fell off. their "no sag gates" sag constantly, the latches they provide are horrible and i've had to adjust them constantly. And the icing on the cake, absolutely no after completion support. All of these above issues, minus the height difference between the gate and fence, were fixed by myself, as the company would not take or return calls. Years later and we're still regretting using these guys. If you have any custom portion of a fence, whether it's gates, not perfectly even terrain (the terrain on this project varied in height less then a foot from end to end, and less then 3" from segment end to segment end), a unique design, or you expect support after the initial work, stay far, far away. If you want a cookie cutter privacy fence tossed up.... do it yourself, you'll still do a better job.

2 man crew was excellent punctual and meticulous. Communication with offices not good, always…read moreautomated, some called back. Prices very high, but not much variety to look elsewhere. Most irritating thing was virtually no discounts, seniors, veterans etc. and they won't budge an inch. Pretty stingy, considering the high price. If I could have found anybody else, probably would have.

Had a rough start but once we got Radal involved it was finished in a day. Took about a month for…read morewhat I expected to be done in a week tops but Austin stuck with it and it was done professionally. Be clear eyed about your expectations. I was super frustrated for a moment but Austin stuck with it and helped me a lot. The system was a little mixed up about the status and I think that contributed to the confusion.

I hired this company to repair my concrete porch. It needed to be raised on one end and several…read morecracks needed to be filled. They raised it as much as they could. However, there were 4 cracks to be filled. They filled 3 but not the worse one. They said it wasn't in the contract. They would do it for $175.00 cash. I only had a credit card so they left it. I have the picture they drew showing what was to be done but the manager said I was wrong. He told me he would send them back for $500. Seriously?? The picture shows the length of the repair job. 16.5 feet, I measured my area....16.5 feet. So the worst crack across the threshold of my porch is still there.

Asked the company to install a egress window, the salesman was prompt in visiting, however, HE…read moredidn't tell about that they don't regularly install "other vendors egress window". Scheduled the work. The crew was again prompt in starting time. The lead and I discussed the job. There was a problem with the intake for my furnace, it a 3 inch PVC fitting. They didn't even consider moving it over 6 inches. That would make the window open properly. About a week later, the window leaked, caused water and mud to come in all over the newly laid flooring. The window was and still off by 1/2, this causes the window to not open. After my phone calls, especially to the manager, Jeremy. who ever had the balls to return my call, I ended up talking with the salesman "christian". He dragged the phone Conversations out for over 2 weeks. And still, the end result was no results. I contacted a local foundation contractor, he stated that the entire window was installed wrong. The installation included improper insulation, inadequate gravel, below the window and the window itself. I asked Christian to split the repair cost, estimated to be $5,000, he dragged his feet again, and No return calls from "Jeremy". After another week of waiting, Christian finally responded. Crossroads would fix "Their PROBLEM for another $6,200. He alsi stated that the company doesn't fix other vendors windows. He didn't tell me this until the disscussion and it was never discussed at the initial estimate meeting or by the crew. My contractor is doing the work for $ 2,500 and I WIKLL meet A representaive of the entity IN small claims court.

Good crew workers, but absolutely terrible communication from the office staff and supervisors!…read more The guy who did the initial inspection and estimate didn't describe the layout of our crawlspace to the crew correctly, so our 1-day job couldn't be finished on Day 1 (and because the on-site crew couldn't reach any supervisors to get guidance on how to proceed with a new plan since the original plan wasn't right). So a 1-day job that started on July 20th didn't get done until August 1st because they kept saying the crew was coming on a certain date/time but nobody would show up, so I'd contact the office again and they'd say the crew was coming but nobody would show up, and when the crew did finally get back here they had been told that we had removed a bush that was in the exact spot they needed to put a drain BUT NOBODY HAD MENTIONED REMOVING A BUSH TO US! And, once again, the crew couldn't get in contact with the supervisor! When he did finally talk to a supervisor they asked him if we wanted to have the drain set up in a different way that would mean the job got done that same day BUT their warranty would be invalid!! UM NO are you serious?! Absolutely asinine way to do business, I am shocked that they still get customers at all! So yeah, nobody from the office had called after the first appointment went awry to explain the situation and what they would be doing to fix it, nobody called when we had complained of the lack of communication to explain what was going on, but you can be SURE they billed me immediately after the job was finally done! No delays or waiting around to hear from their billing department haha. We will take our business elsewhere next time we need work like this done, for sure.

I had a horrible experience with this company. I thought they had a good reputation, but their…read moreservice was shoddy and incomplete. I had to hire another company to repair and complete my project. When I tried to reach the salesperson, he was rude and then wouldn't answer my calls. I would NOT recommend them to anyone.

Shane served my system today. I have had the waterproofing done in the basement for 5 years now. It…read morehas held up great and the services include changing the dehumidifier filter and verifying the sump pumps work. The sump has 3 pumps inside it. A low pump, a higher pump if that first pump fails or cant keep up. And then a higher battery backup pump. I feel great knowing that my basement will stay dry no matter what. Shane did a great job today and even called to see if he could come a few minutes early. Its money spent but insurance that my basement stays perfectly healthy.

Shout out to Joey for kind courteous and efficient service! He was here on time completed the…read moreservice we needed with excellence and even took time to pet our dogs!