Asked the company to install a egress window, the salesman was prompt in visiting, however, HE didn't tell about that they don't regularly install "other vendors egress window". Scheduled the work. The crew was again prompt in starting time. The lead and I discussed the job. There was a problem with the intake for my furnace, it a 3 inch PVC fitting. They didn't even consider moving it over 6 inches. That would make the window open properly. About a week later, the window leaked, caused water and mud to come in all over the newly laid flooring. The window was and still off by 1/2, this causes the window to not open. After my phone calls, especially to the manager, Jeremy. who ever had the balls to return my call, I ended up talking with the salesman "christian". He dragged the phone Conversations out for over 2 weeks. And still, the end result was no results. I contacted a local foundation contractor, he stated that the entire window was installed wrong. The installation included improper insulation, inadequate gravel, below the window and the window itself. I asked Christian to split the repair cost, estimated to be $5,000, he dragged his feet again, and No return calls from "Jeremy". After another week of waiting, Christian finally responded. Crossroads would fix "Their PROBLEM for another $6,200. He alsi stated that the company doesn't fix other vendors windows. He didn't tell me this until the disscussion and it was never discussed at the initial estimate meeting or by the crew. My contractor is doing the work for $ 2,500 and I WIKLL meet A representaive of the entity IN small claims court. read more

I hired this company to repair my concrete porch. It needed to be raised on one end and several cracks needed to be filled. They raised it as much as they could. However, there were 4 cracks to be filled. They filled 3 but not the worse one. They said it wasn't in the contract. They would do it for $175.00 cash. I only had a credit card so they left it. I have the picture they drew showing what was to be done but the manager said I was wrong. He told me he would send them back for $500. Seriously?? The picture shows the length of the repair job. 16.5 feet, I measured my area....16.5 feet. So the worst crack across the threshold of my porch is still there. read more

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My experience with this company repairing my foundation has been an absolute nightmare. Avoid this company at all costs. Their salesman is the only thing good about this company, and that's only because he can sell a subpar service under the guise of being a professional. Make no mistake about it. There is nothing professional about Crossroads Foundation Repair. From the top down, they have zero communication. From one regular guy to another, please don't waste your time, patience, anger, and frustration on hiring this company. Quick synopsis of the issues: Jacked the foundation up, an inch to high, causing other damage throughout the house. I notice this issue pretty quickly within a couple weeks and let them know, they sent a guy out to fill the cracks they forgot to fill in initially and I told him It's not right and seems like it was a rush job, he agreed and said it looks like it to him aswell and he will report back to the office, they should be in touch with me. *month goes by* When I asked to have the issue fixed they sent someone out to look at it and he tried to tell me it's low, I then had to explain to another man how level works and why he is wrong. I told him they need to adjust the bill because I'm not paying $14,000 for $5,000 worth of shoddy work. He says he will talk to the office. *Month goes by* Got an email saying they want to send a crew out to repair the problem, ignoring the billing issues. I bring up something has to be done because there has been other damage caused by doing the job incorrectly and I'm not paying professional prices for 2 guys in a truck type work. To my surprise, he took full responsibility. Said it was their fault, apologized for it and said they would get a new invoice out to me to account for the issues. They show up today, I asked for the new invoice, the invoice is exactly the same. Just don't waste your time, if you don't know how to tell if the job is done correctly, I fear they will take your money and run. Edit 1/17/25 The crew came out and lowered the piers, the house did not come back down with it. They now have to schedule another return visit in April or May after the house has re-settled lower so they can come back out and raise it back up. Reminder, this issue was caused by their shoddy work initially. Edit 1/27/25 Obviously as you can see from the company's reply they don't look into anything or keep track of their company, if they had, they would know that I am still, currently, working with them and in contact with them working on correcting the problem. I am not posting this anonymously, they know who I am or at least should after damaging my property and delaying repairs. Still haven't seen an updated invoice with the 50% off to pay for those repairs. I've only been told "don't worry about paying your bill until the work is completed". Edit 4/16/25 They came back out to try and reset the foundation again as it had dropped. Well, now the foundation is level at the corners and high in between. It STILL isn't right. Just to add insult to injury the crew that was on site this time decided that marking level by using a GRINDER on my brick was a good idea...I just can't seem to figure out how a company could POSSIBLY be soo bad at what their company name says they do, make it make sense...*added photos for proof. PS they damaged my gutter too... read more

Crossroads Foundation Repair - Used a grinder to mark level spots, total of 10 of these on one side of the house. - Waterproofing Near Me - Lafayette, Indiana

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Hired them to raise concrete stairs. They talked me into adding additional work. They were not able to fix my stairs yet spent extra hours wastefully trying the same hopeless process and wasting material but we're still unsuccessful. I now have to have my stairs replaced, and have the foam dug out. They discounted $83 out of a $2,000 plus bill, stating that they only charged me for material and time. The time I was charged for was due to incompetence from their worker choosing to continue to try and not make any progress. The extra material is from the same worker who wastefully sprayed foam that seeped out and he cut and threw away. He wasted more foam than the entire project should have taken yet I was made to pay for it. I would not recommend them to anyone, nor would I ever hire them again. The picture is actually the end result, which was the sole reason I hired them. read more

Crossroads Foundation Repair - Finished product, completely unsatisfied - Waterproofing Near Me - Lafayette, Indiana

Within 5 minutes of being shown the area I have issues with and no outside inspection, Zach determined he'd have to treat the whole house because he has a "minimum job he has to hit" and has "overhead and is not going to come out for a $1000 job"!! Told me that even if a cheaper, easier fix is warranted, he will run the bill up to cover that overhead. He was shown the door immediately. I think the glowing reviews on the website must be fake. read more

Our HOA contracted with Crossroads level the sidewalks throughout the subdivision. Throughout the process they were extremely professional and patient as we worked with neighbors to communicate the need and remedies Crossroads saw during their survey. Not only were they extremely competitive with their pricing but they started the project on time and worked with us throughout to address any issues we saw. Doing a great job is one thing, but coming back to make it perfect is what defines a great company. We've received many compliments from neighbors about the smooth sidewalks. I would be happy to recommend them to anyone looking to level uneven concrete. read more

We were told by the person coming out to do the estimate that the egress window that was installed would be a finished turn-key solution. The inside wiring is now sitting in front of the window for the outlet that is directly below the window and none of the drywall is repaired from the install. I contacted them and they stated that they have since fired that individual for making those promises. They discounted us $200 on over $10k worth of work. The $200 does not even come close to finishing the project they promised me. I get that sometimes people make mistakes, but I shouldn't have to pay for it as the customer. We will not be using them again for future projects. The window well that was selected for one of the other windows was grossly over-sized as well for the window which now looks very bad. I am very disappointed in the solution they have to improperly training their employees. read more