I would give this doctors office a -0 if it was a choice. PLEASE, spare yourself, frustration, anger and being ignored!! They DO NOT ANSWER THE MAIN LINE...EVER!! Trust me (and others who say the same. I am NOT the only patient complaining) stay away from this doctors office. Mrs. Briggs treats her PAs (Physicians Assistant) and NP's (Nurse Practitioner) like garbage. I have been told so by said employees. So I am repeating what I've already heard. If you want to be a patient here, you will go through different doctors in a year because they all quit!! They said because this is not a good work environment. Per ex employees via conversation with me. This year was the last draw. I called 4 times last week left 3 messages, NOT ONE RETURNED CALL. The 4th call was on Friday and I was told, by answering machine, AS USUAL, NEVER A PERSON, that Mrs. Briggs is on vacation and that us patients, will have to call back on Tuesday. I called starting last Tuesday. I am on mental health medication and for the 3rd time, in the past 2 years, they have left me hanging a couple days during the week into the weekend and into the following week without head medication's!! Forcing my brain to go through withdrawals only to finally start them a week later. When they decide to get back to you and they FINALLY refill my meds, my brain has to readjust all over again and again. This was the 3rd time and my last time! PLEASE, save yourself!! They never EVER, EVER , EVER, answer the phone!! ALSO, when you get used to a practitioner, bond, and have told them all of your med issues, they quit the practice because they are not treated well. So, you have to start ALL OVER AGAIN with a NEW practitioner!! I am literally just looking to save someone else, the frustration, lack of care, no correspondence, no return phone calls, AND THEY DO NOT take ownership or responsibility if you need psychiatric medication....DO NOT USE THIS PRACTICE FOR MENTAL HEALTH! They will leave you on read to where you're withdrawing and feeling not right and strange. Only to have to readjust your medication ALL OVER AGAIN. THIS, is not healthy for your BRAIN. Her vacations are more important than her patients. I finally sent a rough message, (I was angry and told them that I'm leaving her practice), then I finally got a response today, 01/04/2024. My original 1st phone call, Friday 12/22/2023, only to see that they prescribed 1 of the 2 prescriptions called in today, was WRONG. After 7 DAYS! Soooo, long story short, the woman who does your prescriptions, 1 woman at the desk, and 1 PA., are the only good people there. 3 people, and the medical assistants are very SWEET. The 2 new front desk girls, are SO RUDE and VERY SNOTTY ATTITUDES. SO, if you're a woman watch out, they have the snottiest, ugliest, attitudes with the hardest side eyes and you are left wondering, what you did to deserve it. They won't even look you in the eye when speaking to you. It wasn't always like this. They used to be wonderful. I just want to spare anyone from this practice. read more

This doctors office has officially won my approval. I was skeptical of this business at first, since I had read the reviews. But after coming back for a year, it's the best doctors office I've been so. Super clean, Diana (my doctor) is awesome. She explains everything very well to me, which I like. The only thing I'd say that can be frustrating, is the phones. Sometimes it's a long wait to talk to someone and schedule an appointment, but they might just be a busy office so I just suck it up. The web portal is very convenient for communicating directly with the employees, they usually respond quick too. Again, I'm very grateful for Diana, She's been a wonderful doctor to rely on and trust. She's very smart. Thank you to this office!!!! read more

The PAs I've seen have been excellent but her office staff leaves much to be desired. They are the rudest and most unknowledgeable people I've ever dealt with. I tried to call the office from an airport in Orlando. My flight was cancelled and I ended up spending the night there. I tried to call and cancel my appointment, after being on hold for 50 minutes they hung up. I tried again - this time I was on hold 55 minutes before they hung up on me. I had 15% left on my phone so I didn't try again. This cost me $75. A month earlier I tried to get a migraine medication that I have been taking for 50 years. They wouldn't let me leave a message for the doctor. She told me to just go to Urgent Care. Urgent Care does not prescribe controlled substances. In this case my insurance company was able to help me out. Dr. Briggs and her medical staff deserve a better front office. read more

Luke Fisk NP - 10/10 would recommend! He actually sits down and spends time with his patients. I will keep recommending him to all my family and friends! read more

Traci Dyer PA was the person who handled all my testing and treatment for a thyroid issue and she was excellent. I found out she was gone when I called the office to ask a thyroid medication question. The person who called me back was inappropriately hostile, angry and accusatory toward me. After confronting her about her obnoxious behavior I knew I could never go back there. Totally abusive behavior from a medical staff member. Unacceptable!!! Some of these people need to be trained how to deal with the public and patients and basically how to talk to people. read more

I used to see dr briggs a long time ago before her office turned into this sh!t show. My wife loved Traci but not worth it because briggs herself and the diana and the office staff are for the birds! Waiting time is hours getting through to a person on the phone is impossible and I would rather go to the ER OR URGENT CARE than see these CLOWNS. Dr Briggs lost her way and her practice is now a circus and she is the Head Clown. read more

Not impressed with the staff or the care received. I didn't feel like they listened to my ongoing issues or took into consideration what I had to say. There was no follow up or explanation of results. Needless to say my health issues were never addressed in a matter that they were healed . AND the front desk "advised me to come into the office with an active flu." I would not recommend this office to anyone. Horrible experience. read more

Did the staff forget how to pick up a phone I was on hold for 20 minutes and no one picks up the phone so I can make an appointment The doctors are great but their staff is really unsupportive to the patients read more

Takes forever to get an appointment. Rude staff. No urgency whatsoever when it comes to getting paperwork filled out. Pretty sure if I didn't call and go down to their office, it wouldn't have gotten done within their 7-10 business day time frame they give you. Seems like Dr. Briggs is always on vacation so have fun trying to see her. read more

I been going to this office for over 20 years. Dr Briggs herself is very knowledgeable and a great Dr. but it's hard to get an appointment with her. So I've been fine with seeing her other staff. Finally I found one I really felt comfortable with, Dr Tracy Dryer. SHES AWESOME, but unfortunately she's gone from the practice now. So disappointing!! I personally don't like going to the younger nurses. I prefer older more experienced nurse or PA. I've had a couple bad experiences with some of the younger nurses. I'll ask questions and they don't seem to know how to answer them. For example this one time I went & she had to leave the room 4 times to ask someone else the answer to my questions. And I'm not sure if this was a fluke, but last time I was there 2 hrs for just a regular checkup, 1 hour waiting in the lobby & 1 hour in the exam room. While I was there, I felt bad for this young woman that came in 10 mins late for her appointment. The male receptionist in Temecula gave her a hard time and had no empathy for her. He told her that's their policy. 10 minutes late and I've been waiting for an hour in the lobby...It didn't make sense. Seemed like he could care less about the patient and what they are going thru. I'm not sure what to do now that Dr Dryer is gone and there's no experienced nurses or PA's available anymore. I hope things improve soon because I really do like her approach of treating things naturally as well. read more

If I could leave a negative one star I would. HAD this Briggs as my general practitioner, which is a joke because you will never ever see her. Her PA's were my general practitioner's and out of the three different ones I've seen two were horrible. The third left for something better as I should have. One PA cared more about sharing her personal experiences when she asked a question, than listening to mine. The other PA was cold, had a not a polite bone in his body and had the attitude that he was seeing another peon beneath him. They get you into a room relatively quick but then seem to absolutely forget that you're there. On one visit I was back there for over an hour waiting. Oh, but keep in mind the front desk clerk is mach 3 speed, collecting your co-pay though. Horrible office, seek your care elsewhere. read more

A lot better than they used to be! The reception desk has much more friendly staff than they did a few years ago. Providers are great as usual. They seem to better handle their patient volume because they were able to see me the day after I called rather than weeks out like they used to. read more

"Inc" definitely describes this financial billing mill. She had the bedside manner of physician who is simply in it for the money. She rushes every exam and clearly lacks patience. Downright rude. Her partners are notice better....starting with the receptionist. We moved to a new physician and could not be happier. When I gave the office, feedback, they were even ruder. It is simply their culture. read more

I have always had excellent care at both office locations. Dr. Briggs and her entire staff go above and beyond the call of duty to care for each individual patient. I highly recommend Dr. Briggs and her medical team. read more

Tracy Dyer is gone, there is no reason to go to this office anymore. I have been a patient for over 5 years and have never met Dr. Briggs. But even though I haven't met her she's made my life harder. read more

First off let me be very clear, I have been going here for 4 years with VERY little issues ever! I also now live 45 min away and never had minded the drive because I've always had a good experience However, I called and left a message because NO ONE answers any phone calls which is annoying...hello your a dr office. Secondly, Maria the receptionist should not be allowed to work with anyone! Let alone answer or return phone calls! I was trying to make a last minute apt for a sinus infection that's gotten bad and she was the worst! Before I could even say "let me see about moving my other apt for work" she told me "you are difficult and hung up on me" I am now going to be finding a new dr! This place has seriously gone down hill. If your that rude and miserable of a person maybe it's time for a new job! Or better yet one you don't have to deal with people! read more

Dr Briggs is an excellent diagnostician, but once she figures out what's wrong with you she completely losses interest and could care less. She obviously doesn't review my chart before she sees me because she comes in with no clue what i'm there for and we spend 15 min rehashing my medical history as we have done many times before. Additionally, her staff is evil. No, really, they are mean and callous. Not to mention they over schedule her so shes always running hours behind. Bottom-line, if u are desperate for a diagnosis as I was, she will get to the bottom of ur problem. But as soon as she figures it out, find yourself a sweet caring general practitioner who will give u the respect u deserve as a human being. read more

So many things wrong with how this office is handled. The staff are rude. Bottom line. No matter what day or time I call they are rude and never helpful. I left messages to have calls returned returned to me on 2 separate occasions and never received any returned call. In fact, to obtain X-ray results, I had to personally drive to the imaging center to get them myself since the doctors office refused to call me back with them. Not to mention their phone system while making appointments is horrendous. It's like hearing everything you say repeated back to you while you're still speaking. When mentioned to the rude staff, her reply "ya that's our system". Ok...well your system is annoying. Be prepared to buy their products they push on you during any appointment. Costly and unnecessary. They are mostly supplement type things. These may be helpful to some, but certainly didn't apply to me or my reason for being seen. Also annoying. I never did get to see Dr. Briggs herself because she was booked out for months. I got what I assumed would be another qualifies professional. Disappointed by the lack of care and rushed appointments. Seemed obvious to lack any type of actual care to find out what the issue was. I have changed my doctor after being with this office for 2 months. I only write this to try to help out anyone considering this pathetic office. God forbid you actually need medical care because you would most likely be totally out of luck here. read more

1. In the past year that I have been her patient I have yet to even see her 2. I called the office literally 7 times NOT during the lunch hour as stated in the messages and left message every single time including 1 on the office managers extension and I DID NOT receive a return call to make an spot. Don't waste your time! Will definitely spread the word NOT go to this DR. read more

This place has the worst customer service i have ever experienced. They never answer the phone. Have messed up my appointments multiple times. Charged a 50$ fee for a cancellation when you can't even reach someone on the phone. I have never seen Dr Briggs once in the 6 plus years i have been with this place. I am changing providers TODAY! read more

You will not find a better doctor. Granted you will have to wait. But when it comes to knowledge, experience and a REAL doctor. She is the best. She knows her stuff and will spend what ever amount of time is necessary for you to understand what is going on and what you need to do. She is extremely thorough. In the world of 5 minute dr. appointments that end in a prescription she is a breath of fresh air. You may not be able to see her because she is in high demand. But if you are able to it will be worth whatever amount of time you have to wait. That is if you really want to know what is ailing you and how to fix it. If all you want is a pill to cure what you have self diagnosed as what is wrong she is the wrong doctor for you. read more

I have been seeing dr Briggs for many years. Lately I have been seeing her PA Mary G. Love this lady~~ respectful, knowledgable , and professional! Thank you all! read more

I heard such great things about Bridget, but alas, I think it's all smoke & mirrors. I specifically asked to see Bridget and agreed to wait weeks for the appt. I arrive and in walks a nurse practioner. She was nice enough but not who I made my appt with. Bridget wasn't there that day, what?! I was rushed through the appt, told I'd be given instructions on my meds, the staff disappeared, I had to peek my head out the door and find someone to come back in. Follow ups on blood work and medication changes are an obnoxious game of phone tag and recordings. I agree the front reception desk lacks customer service with a smile. All in all I'm done and looking for another Doctor. read more

Just had the best visit with Dr. Tracy! She is omg amazing. She answered all of my questions throughly and I didn't feel rushed unlike most doctors. I definitely recommend her. read more

Worst doctors office staff ever. worst wait times ever. dont go here. it wont be worth it. i've been in a battle with them for ever and spent hours of time and tons of money to no avail. They are of no help. Briggs is a nice person as was Dr. Schoonmaker. But the staff and their policies are like dealing with facist regime. read more

Dr. Tracy Dyers is absolutely amazing! Best physician I've ever had. She genuinely cares about each patient and takes her time! It is very hard to find good family doctors in this area that don't push pharmaceuticals down your throat. Tracy is very informative and has holistic approaches for those seeking natural solutions. She cares about your health! Staff is very friendly and office is always clean and welcoming. Highly recommend!! read more

This office is completely unprofessional. The front desk help, Bonnie refused to check me in because she had people she was helping for 10 minutes prior to my appointment. I came in exactly at my appointment time with my paperwork completed like she had told me to do the day before when I brought my daughter to the doctors office. It was a complete waste of my time! I would not recommend this doctors office due to the highly unprofessional front desk personal Bonnie! You can't trust the front desk personal to be honest with you. Also to make you feel embarrassed in front of other patients. I've never been treated so poorly at a physicians office. Stay away!! There are many good doctors in the area with professional staff. read more

I have never been to a worse doctor. She and her staff are incredibly rude! Every time I went to see her I had to wait over an hour and when I said something about the wait time she said she was very important and her job was very hard. I couldn't believe it! I stayed with her for a year to give her a chance but every single time was no different. I would never recommend anyone to go to her she could care less about you she's rude and disrespectful and basically doesn't care about her patients. If I could give her a zero I would. read more

Good doctor but you live and die by your office staff. I have never experienced a more incompetent, apathetic, and frustrating office staff. Multiple calls with long hold times and zero assistance. No calls back. Faxed several times to two different faxes but magically they were never received and yet no one can actually check the faxes. Left voicemail for office manager with no return call in weeks. Stay away... far, far away! read more

Also they were supposed to tell me if anything was fine on my lab work. I was not informed my sodium was low. I did not find that acceptable. I was called and told "all is fine except your thyroid low". I had to find out by getting a copy of the labs! Very poor service here!! read more

I am blown away by how awful my visit to this office was. I had been warned that it would be a bad experience and it was. I had been tested for Covid previously and was needing a second opinion just to make sure I was clear. Once my vitals were taken I waited in the room for almost an hour. I had asked the technician if it was a busy day and he said it wasn't. I was seeing Luke Fisk and upon entering, he didn't apologize for making me wait, but honestly, I wasn't that upset over it. I get it, but he spent the entire 10 minutes we were together going off about what joke Covid is and how he believes in science and that we shouldn't be wearing masks, etc, etc, etc. He spent every minute we were together going on and on about how Covid is a political game. Did he check my vitals. Nope. Did he run any test or order any tests for me. Nope. Did he do ANYTHING for me? Nope. Did he recommend anything for the symptoms I was having? Nope. Yet somehow I got a bill in the mail today. Not sure what for since I spent the entire time listening to his political opinions. Honestly, he should be paying me. I will NEVER go back. I was so angry I couldn't get out of there fast enough. Luke Fisk was hands down the worst doctor/nurse practitioner I have ever seen. read more

I have never seen Dr. Briggs herself but I love this group. I see Traci Dwyer and she is always helpful and really sits and listens. I feel like it's always easy to get an appointment and not long of a wait. I get really anxious when I have t get blood drawn and the lady that does it is really kind and understands my anxiety around it. I am very happy with this office! read more

I initially went to Dr. Briggs Office to have an A1C test however after paying several dollars for blood work I found that the test that I wanted was never done! I now have to go and get yet another test when all I wanted her to do is one simple test; I think she truly is about money hat visit ended up costing me almost $1,000. read more

I cannot properly express how awful this office is. I've been a patient here for a couple years now, with several other members of my family also at this office for their primary care. You can call their office first thing in the morning and still sit on hold, listening to a "we're sorry, we are experiencing a high volume of calls at this time," message. When you do finally get through, good luck getting an appointment that's fewer than three days out, even if it's a mandatory follow-up for an ER visit, or an office visit for standard test results, or just to pick up some paperwork. I've called and tried on numerous occasions to stress the time sensitivity of my visit, that I needed to be seen quickly because my medical leave from work would expire without follow up from my PCP, that the ER doctors couldn't excuse me from any more work, just to be told there was nothing they could do and I could just keep calling first thing every morning to try to catch a cancellation. On a different occasion, they ordered a bunch of imaging and, without reviewing any results with me, referred me to a specialist. When I called the office to clarify why I was being sent to the specialist, the receptionist - not my doctor, not one of the PAs, not one of the MAs or nurses, the receptionist - told me they'd found a mass on my brain. Why had I gone WEEKS without being told this information?? Nothing in my patient portal, no phone call, no attempts to schedule a follow-up, just a referral to a specialist with no context, and receiving that devastating news from a receptionist, who seemed just as shocked as I was that no one had told me. It ended up being benign, but the blatant lack of care was ridiculous. This office doesn't care about your time, your well-being, or your sanity, so don't let the good reviews fool you. There are plenty of PCPs in the are and you should go to any of them before here. read more

Good luck getting through to make an appointment, or canceling, or rescheduling, or talking to anyone!! I was on hold for 30 min, when the receptionist finally answered she scheduled my appointment but when i asked her to take my ins. Info she said "thats ok! We can review when you arrive" & hung up. I didnt feel comfortable showing up to an appointment not knowing if they accept my ins. So i called back, was on hold for 20 min & got the machine because they were at lunch. I called back to cancel my appointment and was unable to get through, they charged me $67.78 for missing my appointment. If your front desk was competent all of this could have been avoided. The office is terrible but dr. Briggs is phenomenal... pity. read more

Dr. Briggs has been in the valley for a number of years. I was one of her first patients. She takes the time to get a proper diagnosis for you. Her kindness is truly real. Her nurse is also available for any questions you have. I would recommend this office to everyone. You will not be disappointed read more

This practice operates at their convenience not the needs of the patient. Long waits, all PA's, poor bedside manor, and are inflexible if you may have a difficulty of some kind. The front desk staffs demeanor is reflective of a stressful environment. I do not recommend this practice do yourself a favor and research before. read more

I have been a patient of Dr. Briggs for many years. She is wonderful and very knowledgeable. Her PA's & NP are also great. Great office staff and friendly. read more

If I could give them a -1 I would. These people are NEGLIGENT! First, I called because I was a new patient and just wanted an introduction to know who my Dr. is the usual, the girl asked me if I was sick, because I wasn't she regected me and said the appointments for that day were only for exisiting paitents or the sick. When I finally got an 'appointment' and literally all he (John Schoonmaker) did was order X-rays, never examined me, never did anything. I TOLD them I needed the X-rays. When you call the office it says they open at 8am, however nothing states that they don't start 'answering' calls until 8:30. They called me on a FRIDAY around 2 pm, again, they won't answer because they stop accepting calls at 1pm, so of course no one answered. I had to wait until Monday, then when I came in because I was so frustrated from not getting anyone on the phone after calling 10x on a Monday at 8:30, the front desk girl gave me my results on a paper, then told me to read them. I asked to talk to someone but 'I couldn't'. Then I had papers I needed filled out, so she charged me $35 and said it would take up to a week because they had to be sent to their other location. DO NOT GO TO THIS PLACE EVER! read more

It made me sad I have to leave this review. We've been seeing Dr. Briggs since 2007 when my first son was born. She is a great Dr. However, there are a few issues that need to be addressed or changed. 1. Phone call - I never seem to get someone on the phone even when it's not during lunch break. Sometimes when I left a message still no return call within 24 hrs as stated. 2. Bad customer service at the front desk - I don't understand why their front desk staff never smile. Some of them acted like their job is so so bad that they don't want to be there. I always greet them and be nice, but they just don't give a shit whatsoever. 3. It took them forever to follow up - I asked them to request my kids med record from their previous dr. Guess what, it's over a year now and still no record, no follow up, no phone calls. 4. Unprofessional - I scheduled my appointment but couldn't make it due to family emergency. I called and request to postpone to different day. I talked to someone and she gave me a new time. When I walked in, another person at the front desk said there is no record showing of my new appointment. What?! I was talking to a ghost?! She didn't even bother to find out if there is a mistake. Oh! I still get charged stupid $25 fee for no show. It's totally ridiculous like I'm not allow to have emergency situations. It's a shame that they couldn't provide good customer service. I'm very upset and will never go to this practice again. A simple smile or nice words could heal the heart, apparently this office staff need that more than the patients. read more