Jenilee and her care-partners Mark and Kate made my mom feel at home from day one at Heritage…read moreHouse. My family and I cared for my mom at our childhood home for 2+ years, but when her dementia progressed to the advanced stage, we realized she needed more care than we could provide. Luckily, we found Jenilee and her care- team at Heritage House. My family and I took a tour and were immediately impressed with the care team's friendliness, knowledge and ability to provide 24-hour skilled (and loving) care. Heritage House is located on a quiet, tree-lined street in a residential neighborhood. It's cozy and clean --full of plants and light, with a loving small dog and cat who like to check in on residents. Sadly my mom passed away a few nights ago (in her bed at Heritage House). Jenilee, Mark and Kate's thoughtful communication and care made my mom's transition a peaceful one for all of us. My family and I are eternally grateful and we 100% recommend Heritage House.

Heritage House is located in such a lovely neighborhood setting and feels homey and welcoming. Our…read morefamily is so grateful for the care and comfort provided to mom during her final months of life. The staff were always caring and attentive. They took the time to routinely communicate with family members and problem solve in order to provide mom with optimal care. It gave us such peace of mind knowing mom was surrounded by kindhearted, loving , and capable caregivers. Debbie W-S.

My dad has been in assisted living at Touchmark for a month, and it has exceeded all our…read moreexpectations. Our first impression came from retirement counselor Veronica, whose warmth, compassion, and guidance were exceptional. We assumed Touchmark was simply putting its very best foot forward by having someone like her lead prospective families through the process. What we've learned since my father moved in is that Veronica wasn't the exception--she exemplifies Touchmark's culture. Every staff member we've met has shown such kindness, respect, and genuine interest and care. Touchmark's marketing materials talk about being a friend, an ally, and a giver. In our experience, they absolutely walk the walk. My dad tells people often, "This place employs every kind of person, but they all have one thing in common: they're NICE. And not fake, plastic nice." Knowing my father is surrounded by people who treat him with such warmth and dignity has given us enormous peace of mind. Touchmark was the right choice and we are deeply grateful.

I work with a team of caremangers all of whom do not recommend Touchmark. Like my previous…read morereviews, Touchmark should stay in the business of Retirement Living. No doubts it a beautiful setting and atmosphere but the leadership and care in their higher levels of care stinks and unfortunately most of those in those higher levels of care no longer have a voice to advocate for themselves.

My mom moved to Regency Park a couple of months ago. All of the staff are very caring, and they…read moretake a great deal of time with mom. Mom's medications are complex and changing. The med techs do a wonderful job. The facility is well-maintained, and my mom is comfortable there. She likes the food. The other residents are good company for her at meals.

Warning: long winded…read more When my Dad was 80 he got a 3rd divorce and my stepmonster shipped him up here for me to take care of him. Now given that I was a full time working mom with a troubled marriage and my own mom was recently diagnosed with Alzheimer's AND my father was a crusty crotchety foul mouthed old man who never liked his kids all that much, let's just say I was not thrilled. Just because he is old and needy doesn't make him likeable. Just sayin'. My mom was the sweet one. I was down for helping her all I could. No sweat. She is lovely. My brother had not talked to him in years and let me know I was on my own. "I divorced him" he said. Yay. Family trait, this divorce thing. Maybe the crochety part too. Ahem. So Dad tried living on his own at first, starting in an RV park in Tualatin ( a nice one actually) then in slightly supported apartment in Beaverton. It had meals and housekeeping and emergency pull cords but after a year or two it was clear my dad couldn't manage his meds AND needed nursing support. I tried hiring in home help for that piece but my Dad kept firing them. He would call and tell me * I * had to iron for him. I *so* much don't iron that my kid got to second grade not remotely knowing what one was. Her teacher had to explain it to her. *And* maybe his exes ironed his boxers and handkerchiefs (!) but no way was I doing that. Let me tell you this. Assisted living, our next option, is not inexpensive. And the ones that are seemingly less will nickel and dime you for everything/anything extra and say things like "oh family members do their laundry." I think you can imagine my response to that by now. I mean, my OWN laundry is a hassle. Regency Park was our third or fourth interview/ tour. It is spendy. It looks glossy. It is decked out in Home Goods decor and has a baby grand piano complete with happy hour and a lounge singer on Fridays. Tons of activities, outings, nursing support, laundry, help with bathing etc. as needed. Sold. My dad could afford it if he cut back on his Costco trips and date nights with the ladies. He lived there the rest of his life. He attended movie nights, played poker, joined committees, went to exercise classes, and found a community.He had a girlfriend or two. He made friends with some staff and several residents and by observing all the people who kissed him on the head in his last days it looked like people cared about him. There was a lot of turnover. A LOT. It is a bit worn around the edges. My dads apartment had some black stuff on the baseboard and water damage near a window when I moved his stuff out. Communication wasnt always great, it depended who the staff person was. Dad complained about the food but it got better. They also give rides to Dr appts within a small radius two days/ week which was a godsend when I had to leave work or couldn't do it at all bc of running out of fmla. I was not around as much the last year because of my own surgery etc. and when I would identify myself staff kept saying to me in front of my child, "Oh he doesn't have kids!" Stop that. He was a little bit off at the end there but that hurt my daughter's feelings a lot. Yes he said he had no kids but have some tact when talking to his family. Near the end of my moving everything out ( they gave me fourteen days even though I'd just paid a month's rent), when I had questions or issues to discuss after my dad passed one manager was consistently avoiding my call or cutting me off, she just clearly did not care to hear what I had to say. I think family members should be treated well even after the person is gone. Because that means referrals and more old people paying more money. Right?! Oh and the last thing, my dad's wallet was missing at the end. Never found. That really bothered me but they didn't appear to care a bit. I shut down all the bank stuff ASAP because of that. If you have loved ones there maybe watch out for that part. All in all I would give it a 3-3.5. There are a few loyal sweet staff people who up the rating for me and I am grateful for their care of my dad. I didn't always like him but I loved him and they kept him safe for a long time.

Alpine House is not your typical adult care home. If your loved one needs complex medical…read moreassistance with attention to detail, and superior skilled care - look no more. Joana and her staff provide person centered care and every resident is treated with love, dignity and respect. Once you find this place you may rest assured that you don't need to move again as their expertise extends to Hospice and End-of-Life Care. The additional services offered, such as music therapy, art therapy, tai chi and yoga chairs are a delight to not only residents, staff but their family members as well.

If you are looking for a home that offers extensive levels of care, comfort, beauty and quietude?…read moreYou found it at Alpine house. The dedication of Joana and her team is clearly found through the consistency of her personalized care programs. There is profound knowledge and commitment to excellence. There is also beauty everywhere - The bedrooms, common areas and gardens are wheel chair accessible and easy to navigate. The energy of this home is so refreshing and very different from what is usually experienced in the skilled environment. I was beyond impressed with the beauty, cleanliness and coziness of Alpine House

They kicked my mother out after several falls within a month . Refused her when she came back from…read morethe from the hospital. She died 23 days later .They let her caregiver steal thousands from her and they stole all my mothers belongings.And REFUSE to give them back . Also the stole her cable box and oxygen unit . She was also extremely dehydrated upon arrive at the hospital with a UTI . I have notes about how bad the food was . They stole from my mother . .

Raleigh Hills staff is the best. Thank you for caring and loving mom and dad…read more After mom broke her hip at 101 and now will return on hospice to you with dad 94, at mom's side. Thank you for taking dad to see mom at Vermont rehab. From the day mom and dad moved in, you had open arms and have taken care of our family. Its the little things that count, chocolate pudding for dad's birthday, big 100 balloons for mom. I appreciate all your hard work Michelle, Lynda, Jessica, Yessica, and the rest of the staff. Mel

I have never been more disappointed in a non-profit institution. My, mother, an 84 year old Jewish…read morewoman, who currently lives in an assisted living apartment in northern California wanted to move here. My brother and other family live in Portland and my mother wanted a change in scenery and to live in a a Jewish facility. She is able to pay the full price. Her level of care at her current facility is far below what places like this offer. My brother and myself toured the facility. We met with the folks that run it. Once my mother decided she wanted to make the move we invited Rose Schnitzer Manor to contact my mother's current facility. The management of where she is now said it is common and traditional for assisted living facilities to talk to one another when a resident is looking to move. We set had her doctor provide all of the required medical records. We set up a Zoom call assessment for my mother. The week after the Zoom call we were told that the management of Rose Schnitzer Manor had concerns that my mother needed more care than they could provide. They listed two specific reasons. We countered that both of those reasons were incorrect and explained that her current facility was not providing those services. We arranged a care meeting at her current facility and had them update her care plan. We forwarded this plan to Rose Schnitzer Manor and again invited them to contact the management of her current facility. A few days my brother received a denial from them explaining that they could not accept her. The letter was offensive at best. They made huge assumptions that they had no business making. They doubled down on not being able to do what she needs even though she does not need the services they cannot provide. They said that they felt the move from California to Portland would be too stressful for her without having any evidence of this or the expertise to declare this. They were worried that after a time there she may need more care than they could provide. Yes, I am sure many older residents of facilities such as this may at some point need more care and when they do they move to a skilled nursing facility. Not sure how this was relevant. And they never contacted her current facility. My brother wrote a thoughtful email to Rose Schnitzer Manor explaining that we felt this decision was not warranted. We asked that they reconsider. That email was sent two months ago. They never even had the courtesy to respond. Every professional in the assisted living field that we have told this story to, both in Oregon and California, are baffled by their behavior, lack of response and decision to not take our mother. Shameful.

THEY DO NOT CARE..... this is coming from a rideshare driver that had to pick up a resident there,…read moreHear me out...... So i got a request on a pickup, upon arriving he was in a wheel chair... they requested a rideshare! not a specialty wheel chair accessible ride for him, He said he didn't want to be late so i helped him in my small compact car and put his wheel chair away, Lady nurse that was there to send him off was on the phone not even helping, waved me off no nurse accompanied us to help him at his appt, we go on to his dental appt, Upon arriving in the middle of downtown Portland for his appt in 12th story building what do they expect me to do just drop him off in the sidewalk middle of downtown and leave?? I called the dentist office and asked if they had a nurse or someone to help us get him up to his appt, waited for them to show up and boy was my blood boiling seeing how he was treated, He's a world war veteran! hurt my heart just seeing that. Mosche you deserved better and hope someone from your family will see this.

Both of my parents entered hospice care with Gracious Care Hospice on the same day. This transition…read morewas expected for my Mom, but unexpected for my Dad. It was an overwhelming time of change. I'm especially directing this review towards the hospice team that came into my patents's home to provide hands on care. We were very fortunate to have Alyssa, Trey, and La Sarita help us out. They were excellent communicators and very caring and competent. They exhibited great teamwork. They addressed our questions without making us feel like we were wasting their time. An additional note. After my Dad passed, just 13 days after entering hospice, my Mom did not want to sleep in her bedroom alone. Gracious Care Hospice made arrangements so we could keep my Dad's rented hospital bed so I could sleep next to her and hold her hand as she grieved the loss of her husband of 68 years. That act was outside of the hospice routine, but was a key to helping my Mom pass peacefully, 17 days later. Thank you, Gracious Care Hospice.

This community is where excellence of Care and Home Meet. They care of their residents as if they…read moreare family..... Linda, ED. Jessica,,BOM. Crizzel RN and the rest of the staff, make it to where the culture is very safe and comforting.

Casa Shattuck is a fantastic home environment where the owner and staff treat their residents with…read morerespect and compassion. They offer home cooked meals, regular activities and round the clock care if necessary. I've helped place nearly a half dozen elderly relatives and Casa Shattuck is the highest caliber facility I've seen.

I have found Casa Shattuck to be one of the nicest Senior care homes I have ever visited. The…read morestaff treats clients with care, respect, skill, and warmth. They encourage socialization and brain stimulation with engaging activities. The facility is spacious and very clean. If I had a family member needing the best in an Adult Family Home, I would strongly consider Casa Shattuck.

My mother-in-law lives here, and has for the past 10 years. She is so well-cared for by the loving…read moreand wonderful staff. The place has been totally remodeled and is really lovely. The food is good when the regular chef is on duty, not so much when there is a replacement.

My mother-in law really enjoys it here. The recent Christmas family dinner was spectacular. The…read morestaff is always very helpful & she's made a ton of new friends! Thanks to everyone at West Hills!

If I could give zero stars for how this discharge was handled, I would…read more I came to this facility after a motorcycle accident, hoping to recover safely without putting extra stress on my partner. While a few individuals on the care team truly made a difference--Damalesh, Shantay, Louie, and a handful of others were kind, attentive, and absolutely wonderful--the overall experience left me shocked and disappointed. The social services director, Sam, is the main reason this facility gets a 1-star review. He was dismissive, condescending, and ultimately responsible for the stressful, manipulative mess that surrounded my attempt to leave--saying that I was "denying care" when in reality I was taking my "care" elsewhere... Had to fight to get basic discharge paperwork (that I asked a half dozen times to get for hours on end), was pressured to sign documents without being given full information, and felt completely stonewalled when I asked for reasonable medical equipment and referrals for in-home rehab. Sam made what should have been a smooth and supportive process incredibly frustrating. As for the food? I'm vegan, and while they made an attempt to accommodate that, I can't live off bread and tofu forever. Toward the end, I could barely eat anything at all--it got that bad I understand care facilities aren't luxury resorts, but respect, communication, and basic follow-through shouldn't be optional. If it weren't for the handful of standout staff members I mentioned earlier, I would've lost my mind here. If you have a choice--keep looking. You deserve better.

What can I say about this place? The fact that my concerns were not met when I felt completely…read moreviolated, disrespected, and shamed while having to take a shower, while a male staff member sat just inches away from where I had to take a shower. I was told that if I didn't take a shower at that moment, I would not be able to take one the next day. There were enough female staff on duty that one of them could have come to the shower instead. But yet, being humiliated. I still have trauma from that night. Only one staff member approached me about what happened. I was not apologized to by Hussain nor by anyone else. I felt absolutely outraged and degraded. Yet, no one seemed to care. The only reason I was here was to rehab from cancer treatment It was much more banal at best. A complete lack of communication between staff members. Often told "oh, I forgot, or no one told me," which is absurd when dealing with people you are there to care for. On more than one occasion, I was brought the wrong tray of food while the staff jokingly said, "oh, it happens all the time", like that's ok. Another issue.. having to put a sign on my door asking people to knock before just walking into my room. It is a common courtesy to knock on someone's door before walking in... it does not matter where you are. Yet, even with the sign, some just walked in without knocking. As far as rehab.. I did better PT in my room. A couple of old bikes and a few weights. It was a waste of my time and dignity. I stayed there two weeks too long. However, that being said.. some of the nicest people you ever wanna meet. All seem pretty stressed most of the time, definitely overworked, probably underpaid. From my personal observation along with asking the R.N's CNA's, LPN's, the rehab staff and others. Each caring for patients with different needs and specifics. The length of time spent that particular resident varies, leaving others under their care basically screwed until they can get to you personally. That's why the one star, because they do try. But ,things definitely need changing as far as respect, patient care, effective communication, the fundamentals and most valuable not treating your patient as you did your last. Each patient are different in their own right, they should be respected as so. As an individual, which we are all and not just another bed filled.