I work at a Retirement Home in Eugene and this place blows it out of the water!!…read more The food was great I had the special which was a Pulled Pork Sandwich. They had a menu with plenty of choices to pick from. The waitress was nice and had no trouble at all. I would recommend it to eat here when you come. Co-workers where nice and willing to help with every need. They even had someone that will hang things if you need too!! The rooms are comfy and comfortable with great GE appliances. I'm glad that my grandparents are moving into a place that is nice and kept up. So come on and get a place at the Ackerly

Though this is a very nice place to live, the service, especially food, is awful. They need to…read morefocus on consistency and cater to the ages that they serve.

My mom moved to Regency Park a couple of months ago. All of the staff are very caring, and they…read moretake a great deal of time with mom. Mom's medications are complex and changing. The med techs do a wonderful job. The facility is well-maintained, and my mom is comfortable there. She likes the food. The other residents are good company for her at meals.

Warning: long winded…read more When my Dad was 80 he got a 3rd divorce and my stepmonster shipped him up here for me to take care of him. Now given that I was a full time working mom with a troubled marriage and my own mom was recently diagnosed with Alzheimer's AND my father was a crusty crotchety foul mouthed old man who never liked his kids all that much, let's just say I was not thrilled. Just because he is old and needy doesn't make him likeable. Just sayin'. My mom was the sweet one. I was down for helping her all I could. No sweat. She is lovely. My brother had not talked to him in years and let me know I was on my own. "I divorced him" he said. Yay. Family trait, this divorce thing. Maybe the crochety part too. Ahem. So Dad tried living on his own at first, starting in an RV park in Tualatin ( a nice one actually) then in slightly supported apartment in Beaverton. It had meals and housekeeping and emergency pull cords but after a year or two it was clear my dad couldn't manage his meds AND needed nursing support. I tried hiring in home help for that piece but my Dad kept firing them. He would call and tell me * I * had to iron for him. I *so* much don't iron that my kid got to second grade not remotely knowing what one was. Her teacher had to explain it to her. *And* maybe his exes ironed his boxers and handkerchiefs (!) but no way was I doing that. Let me tell you this. Assisted living, our next option, is not inexpensive. And the ones that are seemingly less will nickel and dime you for everything/anything extra and say things like "oh family members do their laundry." I think you can imagine my response to that by now. I mean, my OWN laundry is a hassle. Regency Park was our third or fourth interview/ tour. It is spendy. It looks glossy. It is decked out in Home Goods decor and has a baby grand piano complete with happy hour and a lounge singer on Fridays. Tons of activities, outings, nursing support, laundry, help with bathing etc. as needed. Sold. My dad could afford it if he cut back on his Costco trips and date nights with the ladies. He lived there the rest of his life. He attended movie nights, played poker, joined committees, went to exercise classes, and found a community.He had a girlfriend or two. He made friends with some staff and several residents and by observing all the people who kissed him on the head in his last days it looked like people cared about him. There was a lot of turnover. A LOT. It is a bit worn around the edges. My dads apartment had some black stuff on the baseboard and water damage near a window when I moved his stuff out. Communication wasnt always great, it depended who the staff person was. Dad complained about the food but it got better. They also give rides to Dr appts within a small radius two days/ week which was a godsend when I had to leave work or couldn't do it at all bc of running out of fmla. I was not around as much the last year because of my own surgery etc. and when I would identify myself staff kept saying to me in front of my child, "Oh he doesn't have kids!" Stop that. He was a little bit off at the end there but that hurt my daughter's feelings a lot. Yes he said he had no kids but have some tact when talking to his family. Near the end of my moving everything out ( they gave me fourteen days even though I'd just paid a month's rent), when I had questions or issues to discuss after my dad passed one manager was consistently avoiding my call or cutting me off, she just clearly did not care to hear what I had to say. I think family members should be treated well even after the person is gone. Because that means referrals and more old people paying more money. Right?! Oh and the last thing, my dad's wallet was missing at the end. Never found. That really bothered me but they didn't appear to care a bit. I shut down all the bank stuff ASAP because of that. If you have loved ones there maybe watch out for that part. All in all I would give it a 3-3.5. There are a few loyal sweet staff people who up the rating for me and I am grateful for their care of my dad. I didn't always like him but I loved him and they kept him safe for a long time.

This company is horrible to work for they work their employees to the bone. There were some days I…read moredidn't even get a break. They value the company more than their employee.

I wish there were a way to give 10 stars to Touchmark West Hills. Both of my parents live here--my…read moremother in independent living at Skylodge, and my father in memory care in the Terrace Lodge (Pembrook Neighborhood). I can't say enough good things about the entire community, but I especially want to highlight the care my father receives in memory care. Having a parent with dementia or Alzheimer's is incredibly difficult. You watch someone you love slowly lose pieces of themselves over time, and when my father's health declined, we had to make the very hard decision to move him into full-time care. Touchmark has been an incredible support to our whole family. The staff treat my father with respect, compassion, and kindness. He is always clean, well-dressed, and comfortable--and most importantly, he seems genuinely content. The caregivers communicate clearly and keep us informed about changes, and the leadership team is responsive, helpful, and truly collaborative. I would wholeheartedly recommend Touchmark West Hills to anyone considering independent living, assisted living, or memory care.

Bridalmile is a loving sanctuary-- an exceptional, welcoming care home where residents are treated…read morewith love and respect. It's a an intimate setting, which makes a big difference in the level of attention and care each resident receives. The staff take great pride in what they do, treating residents like members of their own family. Alina and her caregivers are warm, compassionate people. Needs are met promptly and thoughtfully. The home-cooked meals are made with love. There is always something in the oven. Communication with external family members is prompt. Alina and her team are quick to respond to any needs. Residents here are typically less mobile and spend most of their time in their individual rooms or outside on the garden patio. This peaceful space is perfect for those in the later stages of life. All are treated with dignity and respect.

Alina the provider is an amazing provider, loving, caring and the job she does is out of love for…read morepeople. My loved one was always grateful for the care she received in this home. The food, Romanian food, always cooked from scratch, is simply amaizing! The way Alina talks to the residents and how fast she responds to their needs, it surpasses my expectations. We only had positive interactions and experiences with this bussiness.

I was a loyal hardworking employee of SHC for 8 years doing a variety of tasks from Caregiving,…read moreScheduling and everything in between. I was employed from December 2015 to December 2023. I unfortunately needed to quit my job because I moved away to take care of a family member on hospice. At that time, the administrator was Jamie and I learned so much from her and the owner, Scott. I enjoyed my time working in the office with the team and also appreciated it when given the opportunity to take on some caregiving shifts as well. Helping people is a passion mine and working for SHC I was able to do just that. I'm grateful to Scott for the opportunity to work for a rewarding company. I learned a lot, and wish SHC continued success.

They took wonderful care of my mom. She enjoyed her time with Jocelyn. Wonderful staff. very…read morecompassionate and good listeners. well organized care. They really listen to your needs and did most they could to accommodate them.

I highly advice every one DO NOT USE THIS COMPANY'S SERVICES!!! If I could give a 0 star rating…read morethis company deserves it My grandmother had chemo. This company was supposed to send out in/out patient physical therapy as well as home care nurse 3x a week. They never showed up, their employees lied about calling leaving voicemails when my grandmother has two different forms of phones and someone is always here with her to answer. When I called to have someone show up they still made excuses so when I called to cancel their services they wanted to blame my grandmother for not answering. Asked for a survey still have yet to receive one.

Had great services from this company. The nurse contacted me the day I got out of the hospital to…read moreset up services for a large wound after surgery. She was always on time and came every time without any issue. Natalya was very helpful and knowledgeable in her services. I would highly recommend them.

Totally horrible company, high turnover, including managment; they bill for a full month; and then…read morerequire extensive cancellation policy; and when adhered to; they still charged us! They charge us $50-$60/ hour and then pay the people doing the work dirt cheap. A different caregiver each time; no continuity; DONT USE!!!!!

FINDING good QUALIFIED caregivers shouldn't be a challenge, but it is! We've been working with…read morevarious caregivers and companies since 2019. In the beginning our needs were less involved for our aging family member who suffered a stroke, evolution of health does change quite a bit as we are now requiring hospice level care in 2025. In Portland Home Instead and Visiting Angels are the largest and most popular companies, there are many other smaller organizations, they're all basically the same, mainly just a different sized pool of caregivers. Most companies are TERRIBLE at least 50% percent of the time. You'd think when you spend $20K a month you'd at least get reliable care - Be ready for no-shows, caregivers who can't figure out a lock box to get inside, can't cook, don't know how to make coffee, don't speak English, might burn your house down letting toast catch on fire ... it really is a treacherous and dangerous path sometimes. Home Instead will sell you the typical spiel that they're in business because they care about people, not making a paycheck. Of course nothing could be further from the truth. Home Instead Portland and Beaverton is currently $46 an hour as of January 2025, and seems to increase rates every year or more. Interesting fact, H.I. in Texas is currently $36 an hour. H.I. might negotiate the rate if you push, but not much. Complaints - Where do I start?! Despite currently needing hospice level care, H.I. still sends us newbies and greenhorns hired right out of high school or off the street with ZERO experience. It takes constant calling and complaining and adding people to the 'Do not return' list before finally getting some decent qualified caregivers. Caregivers should have some basic level of training, seems H.I. doesn't always follow that protocol even though they say all caregivers have training. It takes a lot of trial and error to get decent caregivers, and then once you do they decide to leave or move on to pursue other things. Consistency counts. Bed to wheelchair transfers is often a must, amazing how many have no idea how to do this safely or without another person. Some caregivers will sit in another room their entire shift and only interact with the client when called on, others feel like they need to be busy doing something the entire time. Leaving the client alone the entire time is completely unacceptable and should not be allowed, especially if they have breathing or choking issues, but it still happens. Be sure to let the provider know of poor service! Other complaints over the years - no social skills, no shows, constantly late, falling asleep, smoking weed during shift, can't read basic instructions, improper toileting care, lack of cleanliness, rough handling, verbal etiquette, and even theft. Senior aging is a delicate process and care usually evolves until their passing away. At 97 years of age suffering from a former stroke in 2019 our dearest family member has required special care for many years. If you're new to working with caregivers you'll quickly discover a two things: ONE - it's ridiculously expensive and will drain your bank accounts! And sadly mostly insurance DO NOT cover the hourly costs. Average rate 2024 in Oregon is $45 hour ($18-$25 goes to caregiver) and it constantly increases! In the beginning we only needed 4 hours, then 8, now we're at 14 hour 8AM-10PM, that's $20K a month just in caregiving!! TWO - the quality of caregivers and companies varies a lot and has a very limited and repetitive pool of caregivers. Sometimes you get great caregivers, sometimes you don't, doesn't matter what company or what level of care required. It's amazing how many caregiver seem to have ZERO people skills or training. We constantly put caregivers on the do not return list. There are 3 basic levels of caregiving most companies provide: (1) BASIC CARE - provides companionship, bathroom assistance, meals, light house keeping and monitoring. Usually greenhorns fresh out of high school or off the street it would seem. Sometimes we'd get caregivers with zero experience or training. (2) ADVANCED CARE - includes palliative care, ability to do bed or wheelchair transfers, more help with mobility issues, meals, help with meds, toileting, chores, higher level of attention to care and monitoring, advanced health tasks and help keeping things sanitary. (3) HOSPICE CARE - as advanced care as possible without being a nurse or holding a medical degree. Should be required to spend quality time and companionship, meals, know how to work with dementia or other illness, help with meds (med monitoring), emotional support, toileting, diaper changing, full body cleansing (bed bound clients) etc. Eventually our elder family member will pass, and we'll no longer need any of these services or business. Their final days certainly shouldn't be filled with worry of poor care or haggling the rate.