Totally horrible company, high turnover, including managment; they bill for a full month; and then…read morerequire extensive cancellation policy; and when adhered to; they still charged us! They charge us $50-$60/ hour and then pay the people doing the work dirt cheap. A different caregiver each time; no continuity; DONT USE!!!!!

FINDING good QUALIFIED caregivers shouldn't be a challenge, but it is! We've been working with…read morevarious caregivers and companies since 2019. In the beginning our needs were less involved for our aging family member who suffered a stroke, evolution of health does change quite a bit as we are now requiring hospice level care in 2025. In Portland Home Instead and Visiting Angels are the largest and most popular companies, there are many other smaller organizations, they're all basically the same, mainly just a different sized pool of caregivers. Most companies are TERRIBLE at least 50% percent of the time. You'd think when you spend $20K a month you'd at least get reliable care - Be ready for no-shows, caregivers who can't figure out a lock box to get inside, can't cook, don't know how to make coffee, don't speak English, might burn your house down letting toast catch on fire ... it really is a treacherous and dangerous path sometimes. Home Instead will sell you the typical spiel that they're in business because they care about people, not making a paycheck. Of course nothing could be further from the truth. Home Instead Portland and Beaverton is currently $46 an hour as of January 2025, and seems to increase rates every year or more. Interesting fact, H.I. in Texas is currently $36 an hour. H.I. might negotiate the rate if you push, but not much. Complaints - Where do I start?! Despite currently needing hospice level care, H.I. still sends us newbies and greenhorns hired right out of high school or off the street with ZERO experience. It takes constant calling and complaining and adding people to the 'Do not return' list before finally getting some decent qualified caregivers. Caregivers should have some basic level of training, seems H.I. doesn't always follow that protocol even though they say all caregivers have training. It takes a lot of trial and error to get decent caregivers, and then once you do they decide to leave or move on to pursue other things. Consistency counts. Bed to wheelchair transfers is often a must, amazing how many have no idea how to do this safely or without another person. Some caregivers will sit in another room their entire shift and only interact with the client when called on, others feel like they need to be busy doing something the entire time. Leaving the client alone the entire time is completely unacceptable and should not be allowed, especially if they have breathing or choking issues, but it still happens. Be sure to let the provider know of poor service! Other complaints over the years - no social skills, no shows, constantly late, falling asleep, smoking weed during shift, can't read basic instructions, improper toileting care, lack of cleanliness, rough handling, verbal etiquette, and even theft. Senior aging is a delicate process and care usually evolves until their passing away. At 97 years of age suffering from a former stroke in 2019 our dearest family member has required special care for many years. If you're new to working with caregivers you'll quickly discover a two things: ONE - it's ridiculously expensive and will drain your bank accounts! And sadly mostly insurance DO NOT cover the hourly costs. Average rate 2024 in Oregon is $45 hour ($18-$25 goes to caregiver) and it constantly increases! In the beginning we only needed 4 hours, then 8, now we're at 14 hour 8AM-10PM, that's $20K a month just in caregiving!! TWO - the quality of caregivers and companies varies a lot and has a very limited and repetitive pool of caregivers. Sometimes you get great caregivers, sometimes you don't, doesn't matter what company or what level of care required. It's amazing how many caregiver seem to have ZERO people skills or training. We constantly put caregivers on the do not return list. There are 3 basic levels of caregiving most companies provide: (1) BASIC CARE - provides companionship, bathroom assistance, meals, light house keeping and monitoring. Usually greenhorns fresh out of high school or off the street it would seem. Sometimes we'd get caregivers with zero experience or training. (2) ADVANCED CARE - includes palliative care, ability to do bed or wheelchair transfers, more help with mobility issues, meals, help with meds, toileting, chores, higher level of attention to care and monitoring, advanced health tasks and help keeping things sanitary. (3) HOSPICE CARE - as advanced care as possible without being a nurse or holding a medical degree. Should be required to spend quality time and companionship, meals, know how to work with dementia or other illness, help with meds (med monitoring), emotional support, toileting, diaper changing, full body cleansing (bed bound clients) etc. Eventually our elder family member will pass, and we'll no longer need any of these services or business. Their final days certainly shouldn't be filled with worry of poor care or haggling the rate.

Mervina has been with me for about 3 years now with Comfort Keepers. She makes me feel very safe in…read moreher care. She is currently helping me with my move and I couldn't have asked for a better care giver. She's helped me through my days of good and bad and has become a trusted friend. Everything she does she do it with confidence and skill. Having being with this company has allowed me to have her twice a week which has made my life a lot easier. She is one of the senior Caregiver's and I highly recommend her. She is the absolute best! I have used Comfort Keepers for almost 2 years and been lucky enough to have Mervina as my care provider. She has been wonderful. She handles me so safely with showers and taking me in the car. She has helped me reorganize so many places in the house so I can handle life in a wheelchair. She gets me to doctor appoints and helps me run errands. In so many ways she makes staying the in the house I love possible even helping decorating for Christmas. Most important we have become friends.

They hire inexperienced people, provide only one day of training and expect these caregivers to…read moreknow what they are doing on their first assignment. The liability upon the company and their caregivers is a good recipe for a lawsuit or worse waiting to happen. I see reviews from years ago and the same is still happening. Communication between company and patients is ridiculous and not accommodating for the patient, nor for the caregiver. All they care about is a warm body to care for patients with or without experience. That is really bad.

I tried for three weeks to reserve a walker for my knee surgery. My doctor faxed a request for…read moreservice twice and the claim they never received the request.

When someone is ready to go, it is important someone there to guide you if the patient doesn't want…read moreto go elsewhere BUT stay @ home with their families UNTIL it's time for them to leave earth. That's exactly where the Hospice & Palliative Care came in to help when needed. They provided my home comfort for my mom, in 2008, when she decided to come live with me. They called in for everything SHE NEEDED, to make her life easier: bed, support, someone to come clean her, do her nails, and I can call them anytime day or night - someone is always on the phone ready for my questions or whatever I needed. I'm not a caregiver, nor have I ever worked in a hospital, nor would I ever want to, . . . but I became one instantly, just because I have that 'mother experience - two kids of my own,' and taking care of a mother was difficult specially if she became a tantrum teenager @ almost 91 years old. Very difficult indeed! It was also a chance for her & me to bond, with a happy ending. But that's not why I'm reviewing, just something to think about, why I NEVER gave up. She was my mom, afterall! Hospice & Palliative Care made it easy for me, because they are always there to guide me, & support me and give me advice, or comfort me when I'm breaking bad, and calm me down take charge once again. My mom was able to eat foods she used to eat @ home, or when she was younger . . . the hospital or any care giving home wouldn't have given her choices. Mom was able to get help when she rang the bell, or if she needed help just to go to the bathroom, or for a walk outside in my backyard, in the comfort of our secluded private backyard and a driveway where she can easily walk her walker. Or do that by herself, while I sit in my hammock, doing my quilting or reading a book, or tending my roses. Sometimes, when I visit people in hospice care, elsewhere, I feel nothing but sadness for them, because their families are nowhere to be found, or seldom visits them. They have no views in their room, but 4 walls. In my home, mom had enough to keep her entertained, and she could see my garden from her bed, or listen to piano playing next room, or someone to pray with her everyday, or read poems to her. She always have my husband & me, or families 24hrs. day or night. The Hospice & Palliative Care, care about safety, medications, equipment we were using, and they'd want us to ask questions and to help us understand the care I'm giving mom. They listen. I believe that is was also important that the doctor they provided also understands my mom's illness and they succeeded and will recommend Providence Home Services to anyone. With their help, I think I gave mom the best care she needed with their help.

Shelley Jacobson is truly an angel. she went above and beyond to meet a desperate need that I had…read morefor my Aging sister-in-law. We had an emergency and she created away to come into our aid. It is so good to know there is always help from the Visiting angels!!

They hire people depending on their race/accent. Had an interview with them everything went well,…read moreand the they asked me about my accent and where am from. Before that the interviewer was telling me that i needed to do and i need to complete them by the end of week and when i told her about my accent and everything she later sent me an email saying that my application was not accepted. It's a discrimination and a highly unprofessional environment. WOULD NOT RECOMMEND ANYONE TO WORK FOR THEM. I can't imagine how bad they treat their elderly clients.

This review is late in its arrival, but WELL worth the mention. After my first total knee…read morereplacement surgery (12/17), we decided i would get post-op caregiver service for the second total knee replacement surgery (12/18). I learned that my husband couldn't be there for me when he was getting burned out from neglecting his own well being. After 'researching' the caregiver details, features, specifics, etc., then contacting the contenders, it was incredible to find the one caregiver service in which the company worked with my criteria versus meeting theirs. Chris was and is very thorough with an almost intuitive approach in customizing his services that met my needs. From the initial phone call to the resulting transportation & available caregiver services, the words that come to mind in describing Chris and his excellent team would be thoroughness, professional, cooperative, and understanding. I know, I know: it sounds too good to be true, but in this case it really was and is. Thank you Portland In-Home Care.

From the owner: We are a new agency but we are not new to caregiving! Our agency administrator, Christopher Laird…read moreand Heather O'Leary RN, BSN, have a combined thirty years experience providing health services in the Portland Metro area. We started this agency because we believe that caring for the vulnerable members of our community is both a profound privilege and a sacred trust. All of our caregivers are carefully screened and vetted before they are hired. They then receive regular ongoing training from the state approved curriculum from IPCed as well as in-house training and supervision from our agency nurse. Our caregivers must meet the highest standard . . . we would entrust them with the care of our loved ones!

Amina is our neighbor and we often interact with her clients! They all seem happy and well taken…read morecare of. Her home is clean and her family is welcoming!

From the owner: Amina's Foster Care Home is a unique living experience for adults needing extra support for…read moreday-to-day living. Amina has 14 years experience with a state group home and has been certified through the state of Oregon for 4 years. Amina helps clients needing assistance with: Vitals checks Giving Medication Cooking food Cleaning Laundry Bathroom routines Running errands Taking out for activities Living Quarters: 2 bedroom has share shower and share bathroom. One bedroom has their own bathroom Wheelchair accessible

Assisting Hands was excellent caring for my aging mother! She has Parkinson's and other…read moredebilitating conditions, which required someone to be with her every day, for 8 hours a day (until her children were able to be with her in the evenings). AH found excellent caregivers for mom for over 2 years; the caregivers were long-term, and always reliable and outstanding. In addition to the competence and caring of each individual caregiver, the office provided excellent oversight for medication management. Whenever we had any questions or feedback, they responded willingly and thoughtfully. They were flexible, and worked with the caregivers to find and adjust the optimal schedule for my mom. I would highly recommend them, and have already done so to other family members and close friends.

I had a great experience with Assisting Hands during my recovery from surgery. Ashley, the Office…read moreManager facilitated the whole process seamlessly and was always happy to help me. My caregiver, Lydia was a delight and did an excellent job. Overall, I would highly recommend them if you are looking for in home support services. Very satisfied with my experience!

Gigi is one of a kind. She is so knowledgeable and passionate about elder care. She takes the time…read moreto listen and connect with families and chooses the most remarkable staff to support her. We feel so lucky to have been introduced to her and her team.

I just want to take a moment to thank G&J for the stellar care and attention they gave my…read moregrandfather. Edwin was always looking his Sunday best and no matter how grumpy he got the caregivers were always so kind and in good spirits haha. My grandfather passed away this last March, but he was cared for by G&J caregivers for 3 1/2 years. Gigi was there literally every step of the way and her caregivers are top notch employees and the most incredible people. I wouldn't have had anyone else caring for him. I really can't put into words how wonderful they made the last years of my grandfathers life. I highly highly recommend G&J for anyone looking for home health care for their elders. Thank you so so much G&J for everything!!!!