This place is run like a wild zoo. The staff from the top executives to the nurses and receptionist…read moreare completely unprofessional. They treat their patients like crap. No one really speaks exceptionally good English. When you call the facility you don't know if someone will answer or not. When they finally decide to answer they're rude. Please don't ring your loved ones here. It's a disgusting horrible place.

My Mom spent 2 weeks in October at CareOne at Brookline, the staff took great care of her and every…read moretime I visited everyone greeted me with a smile and a hello. My Mom was able to socialize with other patients in their large community room which helped keep her occupied. If you are looking for a caring nurturing environment CareOne at Brookline is the place to go.

I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

Dear Croan & his team, I can not say enough good things about peace of mind. We used their services…read morefor almost 4 years. Over the course of the 4 years we had 2 aides Ron and Eileen that my father absolutely loved. It really leaves you with the "peace of mind"knowing he was in such good hands. We have had several friends and family use their services as well based on our recommendations & were very happy as well!! You or loved ones will be in good hands with anyone from peace of mind!

My mother has two aides who are extremely caring, knowledgable about working with dementia suffers…read moreand willing to partner with our family. My mother LOVES her care partners. We could not be happier.

When my elderly father fractured his pelvis I flew in to manage his care. We quickly realized that…read morethe rehab facility was crushing his spirits. When I mentioned home care to the facility staff, even they said patients tend to recover more quickly at home. What we didn't appreciate was just how difficult it can be to care for an elderly person who can't walk. They provided us with a list of home health care providers that I cross checked with yelp. Crazy how few reviews there are for these types of businesses. After doing some research and contacting three different providers, I chose Home Instead. From the moment we contacted them our life started getting easier. Cassandra quickly set up an appointment for the owner, David, to come to the apartment and meet my father. He asked the right questions, listened, and provided us with a range of options to choose from. Zero pressure. The primary health aid, Leroy, quickly became like part of the family. David remained actively involved in managing my father's care--even while on vacation! And as my father gradually began to recover, they were very flexible in dialing down the service. The only advice I have is to set clear expectations up front about what kinds of help you would like the health aid to provide. The brochure promises the moon, more than any single health aid could reasonably be expected to provide. But be upfront about what help you need. That way it doesn't get awkward part-way through treatment if expectations aren't being met. This is particularly important if there will be more than one provider managing care. Overall we were very pleased with Home Instead and will definitely be contacting them again should we require additional care.

After a hospitalization, my 94-yr-old mother needed round-the-clock care at home. For more than 5…read moreweeks, friendly, dedicated, caring, knowledgeable and dependable professionals came to our home. Each of them took excellent care of her, encouraging her as she slowly regained her health and mobility - and allowing me to get the rest I so desperately needed. I learned from them the best ways to continue her care on my own, and enjoyed their company immensely. They treated both of us with courtesy, respect and compassion. I can't thank the management, schedulers and caregivers enough for taking such good care of both of us. With them, it really IS personal!

I hired Generations to assist me in finding an assisted living for my mother who lived out of town…read more They helped me in all aspects of this move; from identifying the right placement, to helping find doctors, including specialists to duplicate who she had in her own state, working with me to complete all the forms, including insurances, and even lending a hand preparing my mother's apartment for the actual move. They continue to be my eyes and ears in MA. I couldn't have asked for a smoother move and adjustment. Their patience, professionalism, and range of referral resources and information was simply wonderful.

I would like to highly recommend Generations: All About Elders in Brookline, MA (Susan Lewin,…read moredirector). When my mother was no longer able to live on her own in Florida due to cognitive decline from Alzheimers/dementia, Sue Lewin worked with me to find placement in a wonderful long term care facility specializing in memory care here in Massachusetts. Sue Lewin, her business partner Esther Rothkopf, and the rest of the Generations team did a wonderful job for my mother. As care managers, they partnered with me in advocacy, as well as providing great emotional support for both my mother and me during many difficult times (and believe me, in the beginning, tears were not unusual!). I could rely on them to attend (either with me or in my place) the quarterly Care Plan Meetings at the facility, keeping detailed records and asking many of the important questions regarding day-to-day care and medications that I didn't think to ask. Since I work full time, Sue and her team also made regular visits when I could not, and would send updates and observations regarding my mother's health and wellbeing. They also served as an invaluable liaison, with the ability during the day to approach nursing staff, the nurse practitioner, the social worker, etc... to ask questions or voice any concerns that I might have. In addition, they would purchase and bring over things that my mother might need when I could not. Whether days or evenings, weekdays or weekends, Sue and Esther were just a phone call, text or email away. My mother recently passed away at the end of November at the age of 88, and in her final 4 1/2 years she was able to maintain a much better quality of life, living closer to family in a safe, comfortable and stimulating environment, and for that I am deeply grateful to Generations: All About Elders.

I can't say enough good things about Always Here! From my very first interaction with Brooke to…read morethe aides they send us. They are professional, thoughtful, caring. We have worked with Always here since early 2020 to assist my 101 yr old mum. She gets around well for her age, she has become quite forgetful and needs more and more assistance. They have been able to scale up and down very quickly depending on our needs. The support helps my mum and my sister, the primary caregiver. The service is costly, but we are getting what we pay for. Thank you to the team!!

Always Here is exactly who you want taking care of your family. We tried a different home care…read moreservice before Always Here, and the difference was astonishing. Brooke (President) and Katie (Case Manager) were compassionate, flexible, and helpful. They found ways to increase the number of care hours when my mother's condition worsened suddenly. They helped continue care safely when my parents were exposed to covid by another care service. And the caregivers they engaged were more than caregivers. They became friends and family to my father, which was especially meaningful at a time when everyone is isolated due to the pandemic. I highly recommend Always Here!

I was so fortunate to stumble across Home Sweet Home Care Solutions. After having surgery I really…read moreneeded some help and Helena was the best. She came a few times a week and helped with meal preparation, food shopping, laundry and other daily household needs. She was a joy to have around and I looked forward to her visits. Having her come brightened my day and eased my family's concerns while I recuperated. It was definitely one of the best decisions I made.

From the owner: Personalized fully Insured & Bonded Non -medical Home Care Company…read more Specializing in providing a full range of in home support services to enable our clients to remain safe while receiving high quality care in their own home. Services include Homemaking , Meal Prep , shopping , errands , transportation to appointments, advocacy case management , medication reminders , assistance with bathing / dressing , assistance with activities of daily living. Experienced in the care of Moms & new babies , post operative care , senior care , hospice care , Alzheimer's, Dementia .

I have had other agencies and or people come and care for my mother who is very fragile and has a…read morelot of health issues, and the only people that I felt was qualified, empathetic, knowledgeable, dependable, and who showed real interest in my mother and her wellbeing was Visiting Angels. This is not to say that other agencies do not have good people working for them, but in my own experience, I have to rate Visiting Angels very highly and I have been extremely happy with the people that they have sent to help my mother and I will continue to use them as I am putting my mothers life in other peoples hands and this is not something I take lightly or do I want to take a risk with my mother and her care as accidents can happen even with the best of people, so I want to make sure I put my mother in the best possible situation for success and I feel I am doing that with Visiting Angels.

I'm very proud to write this review, I'm also not the normal age for this service but some times…read moresomething happens where your stuck . IMO life does not prepare you for this kind of service. The first aid I had was my favorite. Wow what a worker! A couple were willing to do what ever I asked, but willing to be on their phone otherwise . One was awful and I had to suck it up. For the most part they are hard working and great companions. Some are hard to understand . ( NONE FROM HATI) Because my services don't conform with their outline, we parted ways. If you are a millionaire +, and can offer a full month at a time this is the best service I've found thus far. What I did enjoy is they respected me, respected my belongings. What I didn't like is language barrier issues, simple tasks turn in to multi hour conundrums. And the constant need to tell their schooling and training. The desire to do things only one way. My house, my rules.

If you are looking at Yelp for guidance about choosing a hospice, you probably are desperately…read moresearching while feeling the pressure of the clock ticking. Even though we had the recommendation of our mother's independent living facility, that's how it felt for our family. So, with nothing more than a 10-minute visit from a nurse who acted more as a salesperson, we signed on to Good Shepherd for at-home "care." In retrospect, of all of the regrets I've had in life, this decision tops my list. One of the main reasons we chose the path of hospice at all was because he told us that, instead of needing to call 911 and having our mother end up in the ER, we would be able to pick up the phone and have instant access to a nurse with answers. Instant often turned out to be 35-40 minutes, with callbacks from overworked, beleaguered on-call staff. When we reached out to the nurse/salesperson by email--twice--with concerns, he did not respond. When the nurse we were assigned called to schedule an initial visit, her very first words were that she had 7 other appointments at our mom's independent living facility before she could get to us. The implicit message: get in line. When we met her, she seemed exhausted, not particularly engaged or warm but competent and knowledgeable. As it turned out, she would be the highlight of our experience with GS Hospice. My sister met with a social worker and instructed her about a matter to avoid if she spoke with me. The social worker called me to "check in" and immediately raised the very issue that my sister told her to avoid. It happens that another family at our mom's independent living facility and whose own mother was also in GS Hospice care had the same social worker. Before we said a word, they described the social worker this way: "She's 12," referring to her emotional age and maturity. The social worker cheerfully called my sister later to check in, oblivious to her mistake. When my sister reminded her, the social worker burst into tears. It gets worse: When we brought these and other concerns to the CEO of the hospice, he was dismissive and defensive, suggesting that these criticisms were clouded by grief. In other words, people who are grieving aren't capable of making rational observations, a condescending and, in this case, self-serving response. GS Hospice provides the services of a grief counselor for the family. Ours called me twice. Each time, I told her I was not interested in grief counseling but the second time, I offered to provide feedback about the experience our family was having with the Hospice and revealed to her that we were planning to take our concerns to the board. The next day, the CEO wrote to my brother trying to dissuade us from contacting the board. Clearly, this counselor went to her boss and disclosed a conversation which should have been held confidential by the standards of every mental health profession. We elevated our concerns to the board. We told them we were not interested in condolences or apologies and had no interest in litigation--that our goal was simply to make sure other families did not endure the same experience. Initially, we received what seemed to be an appropriate reply that suggested they would investigate. We offered the board to call us with any questions. They never did. Instead, we received a carefully crafted reply clearly written by their lawyers absolving themselves of any responsibility. Initially, our assumption with their staff was that they had plenty of caring, compassionate, professionals and that we had simply drawn the short straw. GS Hospice is a large organization but we had naively assumed that as a nonprofit with a long history, they would be patient and family centered. Instead, they turned out to be more like their hedge-fund owned competitors: understaffed, relying on inexperienced practitioners, and responding to concerns from a legal rather than ethical perspective. No large organization is going to have a perfect staff but when leadership is lacking, the problems become systemic and the agency becomes dysfunctional, the outcome for us with GS Hospice. It cost us profoundly in the care of our mother and compounded a family crisis that comes with such a profound loss.

I knew some people who had used Good Shepard for their family member's home-based hospice care and…read morethey all praised the organization and expressed gratitude. So when my husband needed hospice care, I turned to Good Shepard. I expected that as a non-profit organization that their resources would be fully focused on caring for the patient and the family. My son (who took intermittent family leave) and I provided all the hands on care for my husband under the guidance of the hospice nurses. My husband told me that talking to his hospice nurse and her oversight made him feel less anxious. And he was very relieved that his pain/discomfort was managed so well. He had an assigned primary nurse M-F and weekend nurses visited as needed. We had frequent visits in the last few weeks. All our calls when things were difficult in the night were managed quickly and well. I highly recommend Good Shepard to other patients and families.