I have changed my rating from one star to a five star after having heard from the business. Full…read moreapologies and full refund. "Good Morning Antonia, Just wanted to apologize for the frustration this morning with your heater order, the last thing we want to do is be a headache with event rentals - I will briefly explain a couple of things while we refund your order. It's true that we do have a 100% cancellation policy in place for same-day orders, many places do, and that's simply because many of these are resource-heavy and yet we enjoy fulfilling last-minute needs where needed. Even though it takes a large number of resources and overhead to implement, we know offering same-day services are crucial to events at times. We stop warehouse production in any department necessary, we recall a driver to come gather the new order, and we re-route them back on the road, hopefully balancing other orders already on the schedule.....all in an effort accomodate events in this great city. Secondarily, and more importantly - this cancellation policy will be immediately looked at internally because we should have some flexibility with it. Preparing a rush order for heaters does not consume the same resources as preparing a new order for tents, tables, linen, or cooking equipment - I understand that, and Dorca was simply doing what is asked of her. But this situation brings a good point to mind - when/how/where should we implement some flexibility and can we communicate it better. We will learn. Antonia, Raphaels has been in business in San Diego since 1980, always locally owned, I have been here myself for 16 years now, so we have absolutely NO intention of providing a disservice to our community, we are not interested in nickel and diming our clients, we understand events are a luxury to have and we enjoy being the backbone of many around town. Our intention is not to squeeze every last dime out of anyone - it's simply to be the best partner in town. Please accept my apology for the lack of flexibility with today's order and cancellation policy. I understand we have thoroughly frustrated you, yelp reviews, etc and if there is any way we can come to an agreement, or if you would accept my apology. I would welcome that. If there is anything you need in the future, email me directly and we'll make the next experience a great one, I promise. Sincerely, David Gonzales General Manager office: 858-689-7368 x144 email: david.gonzales@raphaels.com instagram: raphaelspartyrentals Outlook-tmu0atcb.png 8606 Miramar Road, San Diego, CA 92126 Tel: 858.689.7368 | Fax: 858.689.8040 www.raphaels.com

UPDATE: After a frustrating initial experience, I will share that the business reached out and…read moretried to make things right which is always very appreciated. I do wish some things were done different initially that we wouldn't have needed credits/ discounts, but it's always nice to be have the situation remedied in some way.

PEP were our design and decor company for our holiday party!…read more Service, quality, and decor items were top notch and high quality They were an amazing team to work with. The staff ALL around was truly attention to detail and hard working. I highly recommend them for your events!!

I worked with PEP over the past year, planning up to a clients event on the USS Midway. It was an…read moreexcellent experience to work with Caitlyn and Kristina. Caitlyn answered many questions and helped fill in any holes for event planning as needed. They chose a top-notch DJ Jay!

Does anyone actually work here??? I called, I emailed, then called again and then emailed again…read morewith no response. The website looks professional but I would love to get a response from a human, let alone rent some equipment to be able to review their services! I've been trying to contact them for over a month now and am having to go with another company due to the lack of response.

My sister contacted this company for tables and chairs for her daughter's birthday this past…read moreweekend (4/21/18). She had a lot of planning going on so I decided to step in and lend her a helping hand. She asked if she could leave my number down so I can be the contact for confirmation and planning (delivery/pickup time, etc) to which I happily obliged. I thought with all the rave reviews that I wouldn't have to go out of my way to contact them to make sure they still had my order, but I was wrong. We chatted with a rep for the company named Amy R. And she was not pleasant at all. First she said we never confirmed the order so they canceled it. When we asked what form of communication the company used, she said email and phone which is a blatant lie because neither of us received any form of communication. I'm not sure if they had the wrong number down, or wrong email, or there was a glitch in the system, but in no way did they "try to" reach us. As the rep Amy was unprofessional and unhelpful, she wanted to charge us a $50 fee to UNcancel our order. We told her we'd leave a review due to the unfairness and unprofessionalism to which she responded with "good luck with that". We ended up having to desperately look for another company who was able to deliver the same day and pay a little extra, but they were friendlier and more professional. This is a little rant due to frustration, but it's more of a warning to those who are looking to rent from them. Beware of them not coming through on their end. I wouldn't order from this place again to avoid the stress they caused.

We recently rented 5 tables and 50 chairs for my daughter's 1st birthday at the park. They were…read moreextremely easy to work with and delivered to us at the park. They came early before the party started and came within an hour of the party end time! They were so so nice and took care of everything related to drop off and pick up. They even forgot a chair (we didn't even notice LOL) and refunded us for that, even though they really didn't have too! We would definitely rent from them again and will recommend them to all of our friends and family for their events. Thank you again!

Had some miscommunications in the beginning but all was well resolved! & Joe was very nice. They…read moreset up the tent and the tables and had some paper plates and utensils. And it was all so clean and well put together. Unfortunately we didn't get to take a pic of the set up but I reassure you, you will not be disappointed.

Thank you Eventals,…read more While working for Chef's SD Chris came and delivered speakers for one of the busiest weekends at the Restaurant. Providing 5star service and even phone support for the setup. Thank you so much for helping me out!

Would recommend them to absolutely everyone... they went above and beyond and did an amazing job!…read more Eventals added elements to our wedding that truly made it feel special and unique. We are beyond grateful. One of our favorite things about looking through our wedding pictures is seeing the beautiful signs, which were each individually hand written by Karen and absolutely beautiful.. and don't even get me started on how stunning our guest seating chart mirror was! We also had their champagne wall and donut wall, which were both big hits with our guests. Every piece Eventals created and provided for our wedding was absolutely gorgeous, stole the show, and are truly our favorite decorations and elements from our wedding. Karen and Chris are also friendly, incredibly easy to work with, great with communication, on time, and worked seamlessly with our wedding coordinator. If we could give 10 stars we would. We recommend Eventals to everyone we know and are beyond satisfied with their service. Thank you Eventals for making our wedding beautiful!

Simon, Samantha, and their team were absolutely wonderful! They really are all aspects because we…read moredid 90% of our wedding with them! The food was wonderful, the set up for tables and chair rentals was amazing. Additionally Sam was our day of coordinator and she made the day perfect and stress free! We had about 160 guests with an off site ceremony and separate dinner and cocktail hour location and they made everything seamless. I cannot wait to use them again for our future events!

Everything was wonderful for our wedding! The staff were incredibly friendly, organized, and on top…read moreof everything, which made the entire experience stress free. The tacos and empanadas were a huge hit with our guests, and everyone loved the fruit platter! We also really appreciated that Simon and his team were able to have options for guests with dietary restrictions. My vegan cousin was so happy to have delicious choices, and our guest with celiac disease felt completely comfortable eating the food. Communication throughout the planning process was excellent, and every question we had was answered quickly. We couldn't have asked for a better experience and would highly recommend them!

It's unfortunate I have to write this review. I've used SD linens a total of 3 times now, and my…read morethird time was my last ever. I booked them for my wedding in 2014, and they did a great job. I booked them for an Easter party this year, smooth sailing. I booked them again for another party this year, complete shit. They are so "strict" with making sure you have 3 hour open time window, or else they charge you more if you want it at an exact time. Anyway, we had a drop off time for our tables/chairs/linens between 9-12. My party started at 1pm. 1230 rolls around, I'm starting to panic and call the number. It's only their weekday office line they provide. 1245 comes, I email and try to call again. Nothing. 1255, some guys cruise up in a truck to deliver my order. They are moving at a snails pace to get my tables and chairs set up. Guest start slowly arriving. How freaking embarrassing. Nobody once called me to say they were running late or give me any updates. I expressed how frustrated I was with their service a few days later. Nobody reached back out, no apology, nothing. That's the last time I'll ever use San Diego linens or REFER anybody to them, considering how many ppl I referred from my wedding. Be careful if you book with them y'all.

I was referred to SD Linens by my wedding planner, Mary of Elements of Style. David from SD Linens…read moremet us at my venue, my parents backyard. We explained we needed to fit 100 people, we needed tables and chairs and lighting. David had all kinds of great ideas, including swags on either side of the area where I was to be married, a fabric backdrop, market lights, and a GOBO light. The GOBO light would be set up to shine a saying, from a lens we designed , into the pool. I designed the lens to say," Scott Lori 3-3-2018". On the Thursday and Friday prior to the wedding, they came and set up the tables, and delivered the chairs, and set up the lights and draping. David was flexible, and due to possible rain we had to rent tents, and he put the lights up in the tents!! They did a great job! Make sure David comes to your venue, he has a really good eye for decorating!!